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Customer Success (Customer Support) Jobs in Bangalore (Bengaluru)

Explore top Customer Success (Customer Support) Job opportunities in Bangalore (Bengaluru) for Top Companies & Startups. All jobs are added by verified employees who can be contacted directly below.

Tech Support Engineer

Founded 2014
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Bengaluru (Bangalore)
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1 - 3 years
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1 - 3 lacs/annum

Responsibilities: Frontline support via live chat, tickets, and telephone. Troubleshooting a variety of technical and non-technical issues customers are facing with their respective product Performs miscellaneous job-related duties as assigned by the supervisors and management. Provide customer support and technical support for various products Answer questions and deliver support to customers with varying degrees of product knowledge and technical proficiency Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer. Identify and escalate priority issues; directing cases to appropriate teams and resources as needed Records customer inquiries by documenting inquiry and response in customers' accounts. Improves quality service by recommending improved processes; identifying new product and service applications. Required Skills: 1-2 years of Technical Support Experience. B.E/ B.Tech Graduate preferred. Strong written and verbal communication skills Excellent interpersonal and customer care skills Understanding of technical terminologies Ability to ask open-ended questions and uncover information Ability to work as part of a team Well organized, meticulous attention to detail with the ability to multi-task Experience in Web Hosting and VPN Knowledge of FTP, DNS, cPanel, VPN Protocols, and WHM preferred Willing to work in shifts in a 24/7 environment.

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Customer Support Executive

Founded 2013
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Pune, Bengaluru (Bangalore), Hyderabad
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1 - 3 years
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3 - 5 lacs/annum

Responsibilities Provide service and customer support during field visits Follow discussed schedule and execute accordingly Manage all on site installation, repair, maintenance and test tasks Diagnose errors or technical problems and resolve with guided approach Follow regular reporting to manager Document processes where required Follow all company's and department's field procedures and protocols Cooperate with technical team and share information across the organisation Comprehend customer requirements and make appropriate recommendations/briefings Build positive relationships with customers Requirements 1-2 years experience in field support Ability to troubleshoot, test, repair and service technical equipment Excellent written and verbal communication ability Ability to work flexible shifts and to adapt to changing work schedules Familiarity with mobile tools and applications Strong multi-tasking and organizational skills

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Operations Manager

Founded 2011
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Bengaluru (Bangalore)
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1 - 7 years
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3 - 8 lacs/annum

we are looking for operation manager who can take care of complete post sales operation starting from verification of the orders to fulfillment

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Copywriter

Founded 2017
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Bengaluru (Bangalore)
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3 - 7 years
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3 - 10 lacs/annum

Looking for super experienced Copy Writer. Should be able to show the work.

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Customer Support Executive for E-Commerce customers

Founded 2015
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Bengaluru (Bangalore)
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0 - 1 years
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2 - 3 lacs/annum

Responsibilities -  Communicates with customers by phone, chat or email.  Manages difficult or emotional customer situations.  Responds promptly to customer needs and solicits customer feedback to improve service.  Follows up on order shipment and delivery for 100% customer satisfaction.  Adjusts complaints concerning billing, shortages/overages, or service rendered, referring complaints of service failures to designated departments for investigation.  Effectively speaks, writes and presents clearly with persuasion.  Develops relationships with assigned departments/divisions/customers/vendors; understands and responds to customer needs; displays positive posture and attitude when dealing with others, regardless of their diverse background, level, or status.  Identifies problems and causes; analyzes and generates best alternative solutions; makes timely, sound and appropriate decisions even under conditions of risk and uncertainty.  Provide consistent performance in meeting deadlines; follows schedules and procedures. Is consistently at work and on time; ensures work responsibilities are covered when absent. Requirements - • Any Graduate with Excellent oral and written English communication • Good interpersonal skills and ability to gel and work well within a team • Freshers with good English communication skills may also apply. • Experience - 0 - 1 years • Working hours - 5 days per week Hiring Process : Face to Face Interview

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Operations & Marketing Executive

Founded 2017
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Bengaluru (Bangalore)
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0 - 2 years
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2 - 3 lacs/annum

We are an upcoming startup in the Health & Fitness space.The role that is open is Operations & Marketing Executive, based out of either Thanjavur or Bangalore. This is an exciting opportunity at an with a lot of learning, particularly if you are looking to move into Business & Revenue related roles from your current role. A broad introduction to the business and our ethos. I am Antony Anand - founder of Durafit Fitness Equipments (www.durafit.in). I am an alumnus of IIM-Ahmedabad, with experience in ecommerce (Ex-Flipkart & Snapdeal). I have founded this company with the vision of revolutionising the Fitness Equipment space with IOT and Manufacturing. We have successfully done a pilot launch of our products in Amazon & Flipkart and have established brand presence, within a short period of time. We are now venturing to expand the business into Gym Equipments, Offline stores, Extensive Brand building in the second phase of our plan. We intend to get into Manufacturing and Smart Devices in the next year as well, once brand presence is established. We are looking at potential funding in 6-8 months time frame as well. We are already growing at 100% every quarter, and you will be one of the first employees to join us here at Durafit. This will provide an opportunity to have end-to-end visibility of an entire business from Finance, Marketing, Sales, Funding, Procurement, Manufacturing, HR etc, and then experiment and grow into any role that you are passionate about within the company. We are looking for some smarts, self-motivation, business ownership & people skills - people who can quickly take ownership of the business and grow really fast with the company.

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Business Operations Executive

Founded 2014
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Bengaluru (Bangalore)
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0 - 4 years
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1 - 2 lacs/annum

Maintaining relationship with all potential and existing clients. Reaching out to new customers and making materials outlining the benefits of product/ services. Understanding the client requirements and then customizing the product/ services as per their needs. Providing all kind of support and product knowledge to existing clients. Researching and identifying sales opportunity, generating leads, target identification and classification. Understanding the client requirements and then customizing the product/ services as per their needs. Complete business operations for new/existing clients and fulfillment of post sales business operation needs.

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Business Operations Executive

Founded 2015
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Bengaluru (Bangalore)
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1 - 4 years
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3 - 5 lacs/annum

Business Operations Executive About Intellicar Telematics Pvt Ltd Intellicar Telematics Private Limited is a vehicular telematics organization founded in 2015 with the vision of connecting businesses and customers to their vehicles in a meaningful way. We provide vehicle owners with the ability to connect and diagnose vehicles remotely in real-time. Our team consists of individuals with an in-depth knowledge and understanding in automotive engineering, driver analytics and information technology. By leveraging our expertise in the automotive domain, we have created solutions to reduce operational and maintenance costs of large fleets, and ensure safety at all times. Solutions: Enterprise Fleet Management, GPS Tracking Remote engine diagnostics, Driver behavior & training Technology Integration: GIS, GPS, GPRS, OBD, WEB, Accelerometer, RFID, On-board Storage. Intellicar’s team of accomplished automotive Engineers, hardware manufacturers, Software Developers and Data Scientists have developed the best solutions to track vehicles and drivers, and ensure optimum performance, utilization and safety at all times. We cater to the needs of our clients across various industries such as: Self drive cars, Taxi cab rentals, Taxi cab aggregators, Logistics, Driver training, Bike Rentals, Construction, ecommerce, armored trucks, Manufacturing, dealership and more. Job Description Will be responsible for ensuring effective operations of Intellicar’s enterprise solutions. Support the Operations team for data validation and analysis, data and report collection, Coordinates and Partners with the client in multi locations. Customer acquisition and key relationship management. Device installation process adherence, device fitment report analysis, coordination with technicians for smooth work flow. Diagnosing and Troubleshooting coordinating with technicians. Resource and Manpower management, logistics and supply chain management. Meet Fleet operators and managers and understand their operational challenges. Travel across client locations to monitor device fitments and support. Ensure that all the operations meet SLAs and TAT. Ensure Process Improvement for better Business Operations Experience and Skills Required Ability to work effectively & independently in a fast-paced environment Customer acquisition and key relationship management Analytical Skills, Negotiation Skills, Leadership skills, Interpersonal and Presentation Skills. Strong analytical skills and a data driven decision making mentality. Highly organized and effective communicator. Well versed in Microsoft suites (Excel, PowerPoint) Hardworking, committed and equipped to handle pressure. Super organized and a logical thinker. Qualification BE/B.Tech/ MBA or Master’s in Operations or related field with minimum defined grade. 2+ year work experience in Business operations Experience in Managing operations in IT/Telecom/Automotive industry. Prior work experience with organizations in the space of IOT or Telematics will be an added advantage.

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Client Servicing/ Content Writing

Founded 2015
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Bengaluru (Bangalore)
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0 - 3 years
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2 - 4 lacs/annum

Sunday (www.sundayrest.com) is a new age mattress brand that sells mattresses online. The company is the leader in the online mattress space and is growing rapidly. The startup one of the few in the country that is profitable but growing fast. The work environment is fun and vibrant. It offers great learning opportunities and enough room to grow professionally. In addition to selling online, the company has just embarked on setting up retail experience centres. The first one has opened in Bangalore and more will come up in other major cities across India. The venture is run by a seasoned team of professionals from the e-commerce and home decor industry. Edit Headline

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Business Development / Client Servicing Associate

Founded 2015
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Bengaluru (Bangalore)
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0 - 4 years
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3 - 5 lacs/annum

Sunday (www.sundayrest.com) is a new age mattress brand that sells mattresses online. The company is the leader in the online mattress space and is growing rapidly. The startup one of the few in the country that is profitable but growing fast. The work environment is fun and vibrant. It offers great learning opportunities and enough room to grow professionally. In addition to selling online, the company has just embarked on setting up retail experience centres. The first one has opened in Bangalore and more will come up in other major cities across India. The venture is run by a seasoned team of professionals from the e-commerce and home decor industry.

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customer care executive

Founded
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Bengaluru (Bangalore)
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0 - 7 years
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1 - 4 lacs/annum

Doodhwala (Banger Tech Pvt. Ltd.) Doodhwala is your one stop shop for daily essentials. Based out of Indiranagar, Bangalore, our Rock-star team is building a great product and providing our customers with a reliable daily service. We're making Doodhwala a household name across India. If you're looking to learn, grow & want to be part of an ambitious team scaling new heights every day, Doodhwala is the place to be. We're passionate, energetic & pretty much destined for greatness :) Job Role 1) Handling customer queries 2) Maintaning Customer relationship

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CRE: Last Mile

Founded 2012
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Bengaluru (Bangalore), Mumbai
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0 - 3 years
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2 - 4 lacs/annum

Furlenco is a venture funded company that is disrupting the way Indians get furniture, by designing and manufacturing very high quality furniture & making it available at affordable monthly rentals. The company has witnessed explosive growth and is in thousands of homes in Mumbai, Pune and Bangalore. Furlenco is looking for smart, aggressive, enthusiastic and a self-motivated individual who is capable of narrowing their focus to one singular goal, in this case, growth. The role will allow you to own complete responsibility of driving successful customer experience through visits and face to face interaction. What we want: • You have a vibrant mental dexterity to establish, develop and maintain business relationships with our customers to provide them with a Wow Furlenco experience. • You have a knack for understanding people and making them feel comfortable around you. • You are very comfortable travelling within city limits 5 days a week to put a smile on Furlenco’s customers. • You have in the past smartly handled customer queries and concerns through face to face interaction, leading to growth in brand identity • 0-3 years of successful customer experience record What you get: • Opportunity to represent our brand and be the face of Furlenco to our new and existing customers. • Knowledge enrichment about the start-up culture, its competitors and about potential new products and services. • Opportunity to set up and be part of new age delivery experience. Write to us at careers@furlenco.com

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Customer relationship Executive / Manager

Founded 2012
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Bengaluru (Bangalore)
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0 - 3 years
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2 - 4 lacs/annum

Furlenco is a venture funded company that is disrupting the way Indians get furniture, by designing and manufacturing very high quality furniture & making it available at affordable monthly rentals. The company has witnessed explosive growth and is in thousands of homes in Mumbai, Pune and Bangalore. Furlenco is looking for smart, aggressive, enthusiastic and a self-motivated individual who is capable of narrowing their focus to one singular goal, in this case, customer service. The role will allow you to be the face of Furlenco in contributing towards Furlenco’s brand recognition growth. What we want: • You have a vibrant mental dexterity to establish, develop and maintain business relationships with current and prospective customers. • You are confident in handling customers over telephone calls • You have in the past smartly handled customer queries and concerns leading to growth in brand identity • 0-3 years of successful customer handling experience What you get: • Opportunity to work with a multifunctional team • Knowledge enrichment about the start-up culture, its competitors and about potential new products and services. • Opportunity to set up and be part of new age delivery experience. Apply to us at careers@furlenco.com

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Customer Support Genius

Founded 2015
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Bengaluru (Bangalore)
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0 - 5 years
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2 - 3 lacs/annum

Are you good with people? Can you genuinely understand issues, resolve problems and integrate feedback into the company successfully? If you are an active listener with super communication skills you might be the person we are looking for. We need a client - servicing individual who is ready to tackle any customer issue that comes their way. Follow up with clients and track customer patterns,, answer customer queries on phone, chat and email, help customers pick out the perfect treats, manage the entire fulfilment process, and handle our delivery partners. We at Lovetreats are a mostly women driven team based in Bangalore from where we reach out to people all over India. What gets us out of bed every morning is our mission to transform the Indian intimate lifestyle market and make access to intimate products easy, confidential and non-intimidating. Because shopping for sexual health and pleasure products shouldn’t feel sleazy or uncomfortable.  We believe that a little bit of inspiration and spirit of adventure can make our relationships with our bodies and our partners a whole lot more exciting and pleasurable. Sexuality is an important part of our lives. We want to give it the attention it deserves and remove the taboos surrounding it. This reflects in everything we do, from the way we hand pick the products on our site and the user experience we offer, to our customer service and the ideas we spread through our blog. We are the first intimate lifestyle brand in India that makes you smile, not cringe. Lovetreats is an inclusive workspace. We are open to female as well as male applicants, people who want to switch career tracks or restart careers. We are also interested in working with mothers who are coming back to work after a break as well as open to non-citizen individuals looking for a career in Bangalore. If you can be sure about the number of hours you can devote to Lovetreats, we’re always ready to find a way to work with talented people!

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IT Manager

Founded 2015
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Bangalore, Bengaluru (Bangalore)
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3 - 7 years
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5 - 9 lacs/annum

Job description The Hive is looking for a talented IT and Systems Engineer to support our growing business community: - To put in place the metrics needed to monitor the availability and reliability of the infrastructure - To establish and support a minimum, baseline hardware and software standards - To develop Service Level Agreements (SLA) concerning infrastructure services to all members - To make the information about the availability and reliability of the IT infrastructure available to the community on a regular basis - Leverage existing, emerging, and innovative technologies to enhance, improve, and streamline IT processes - Meet or exceed member’s requirements for technology service delivery About The Hive: The Hive is a pan-India platform for entrepreneurs, freelancers and emerging enterprises. We provide plug & play workspaces that are inspiring, inherently collaborative and generative of new business opportunities. Combining our expertise in real estate, technology, design and community building, we are committed to challenge the convention in India and create a nationwide network (online and offline) of high-energy, high-amenity work environments that make our members more successful. The first Hive location is a 60,000 sq.ft premium space at VR Bengaluru (www.vrbengaluru.com), an integrated lifestyle destination combining premium retail, 9-screen multiplex, F&B and family entertainment selections, boutique hotel and serviced residences, and collaborative work spaces. The Hive is a subsidiary of the Xander Group (www.thexandergroup.com), a leading emerging markets institutional investment firm focused on long term, value investing in the infrastructure, hospitality, entertainment, retail and real estate sectors.

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Implementation consultants

Founded 2008
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Bangalore, Bengaluru (Bangalore)
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2 - 5 years
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2 - 5 lacs/annum

An opportunity to work with worlds largest search engine. growth , transparency at work,flexible working.

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