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Customer Success (Customer Support) Jobs in Bangalore (Bengaluru)

Explore top Customer Success (Customer Support) Job opportunities in Bangalore (Bengaluru) for Top Companies & Startups. All jobs are added by verified employees who can be contacted directly below.

Customer Support Executive for E-Commerce customers

Founded 2015
Product
6-50 employees
Raised funding
Communication Skills
MS-PowerPoint
MS-Outlook
MS-Excel
Customer Success (Customer Support)
Location icon
Bengaluru (Bangalore)
Experience icon
0 - 1 years
Experience icon
2 - 3 lacs/annum

Responsibilities -  Communicates with customers by phone, chat or email.  Manages difficult or emotional customer situations.  Responds promptly to customer needs and solicits customer feedback to improve service.  Follows up on order shipment and delivery for 100% customer satisfaction.  Adjusts complaints concerning billing, shortages/overages, or service rendered, referring complaints of service failures to designated departments for investigation.  Effectively speaks, writes and presents clearly with persuasion.  Develops relationships with assigned departments/divisions/customers/vendors; understands and responds to customer needs; displays positive posture and attitude when dealing with others, regardless of their diverse background, level, or status.  Identifies problems and causes; analyzes and generates best alternative solutions; makes timely, sound and appropriate decisions even under conditions of risk and uncertainty.  Provide consistent performance in meeting deadlines; follows schedules and procedures. Is consistently at work and on time; ensures work responsibilities are covered when absent. Requirements - • Any Graduate with Excellent oral and written English communication • Good interpersonal skills and ability to gel and work well within a team • Freshers with good English communication skills may also apply. • Experience - 0 - 1 years • Working hours - 5 days per week Hiring Process : Face to Face Interview

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Job poster profile picture - sangeeta s
sangeeta s
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Job poster profile picture - sangeeta s
sangeeta s

Sr. Manager - Customer Engagement

Founded 2014
Product
6-50 employees
Raised funding
Customer Success (Customer Support)
Customer Relationship Management (CRM)
Communication Skills
Community Management
Leadership
Team Management
Process Optimization
Data Analytics
Location icon
Bengaluru (Bangalore)
Experience icon
3 - 7 years
Experience icon
10 - 16 lacs/annum

Headout is evolving the way people discover the world by connecting them with exceptional experiences at the push of a button. We are building a magical platform that gets everyone to head out and have fun in a matter of seconds; no matter where you are and what you want to do. We are combining a delightful product experience, data-driven decisions, sophisticated supply side logistics network and world-class operations to solve a huge basic human problem: how do we have a good time? What you'll do: Manage a team of Associates focused on Community Engagement & Customer Success Manage team KPIs and oversee multiple channels of communication with our customers Build workflow processes and engagement guidelines for the team Collaborate with Operations and Product teams to continuously improve our Customer experience Improve training and quality control to ensure a consistent high-quality experience across all channels and customer touchpoints Who you are: Customer centric: Obsessed with customer experience and genuinely empathise with our users Communication: Excellent written and oral communication skills Process-oriented: You love the idea of interworking systems and structured processes. Familiar with various SaaS tools. Time management: You have excellent time management and prioritization skills and can handle multiple tasks with ease. Problem-solver: You are able to solve problems quickly and effectively. 5+ years experience with 3+ years of experience managing a team in a customer success or community management role.

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Job poster profile picture - Suren Sultania
Suren Sultania
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Job poster profile picture - Suren Sultania
Suren Sultania

Customer Support Executive

Founded 2012
Product
250+ employees
Raised funding
Voice processing
Customer Success (Customer Support)
Email
Customer Relationship Management (CRM)
Location icon
Bengaluru (Bangalore)
Experience icon
0 - 3 years
Experience icon
2 - 3 lacs/annum

Customer Support Executive | Semi Voice Process | 5 Working Days | Day Shift | Only Female Candidates | The Job Role and Responsibilities The primary responsibilities of a Customer Service Executive would be : • Attend to customer queries on all 3 channels (Voice/Email/Chat) professionally to provide information about products and services. • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications. • Follow up to ensure that appropriate actions were taken on customers' requests. • Refer unresolved customer grievances or special requests to designated departments for further investigation. Competencies and Skills Required Customer Service Executive plays a critical role in providing an interface between customers and the client company. ITeS companies look for candidates who have good communications skills, interpersonal skills and can handle stress well. The candidate should possess good listening skills, and the ability to think quickly, to make a recommendation or solution to the customer's problem. A clear and pleasant speaking voice and fluency in English is also desired. The major skills and competencies that employers look for in a candidate are: • Good communications skills • Ability to listen and active problem-solving skills • Good interpersonal skills • Ability to handle pressure Preferred : Experience with International Process

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Job poster profile picture - Vijay Jamwal
Vijay Jamwal
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Job poster profile picture - Vijay Jamwal
Vijay Jamwal

Accounts Manager/Customer Success

Founded 2012
Product
250+ employees
Raised funding
Account Management
Customer Success (Customer Support)
Enterprise Resource Planning (ERP)
Sales
Location icon
Bengaluru (Bangalore)
Experience icon
7 - 12 years
Experience icon
10 - 20 lacs/annum

About opportunity : We have seen tremendous demand and adoption in the Indian market and to spearhead our growth further we are looking to scale up our Customer Success Team across India. With increasing number of customers, it becomes very important to have a strong onboarding and relationship management team, which can ensure retention, upselling and positive WOM. Role & Responsibilities - Drive Customer Success Activities & Outcomes - Oversee successful implementation of Happay's product suite for each client - Oversee portfolio of customers, reduce Churn and explore avenues to Up-sell to maximise revenues from an account - Drive new business growth through greater advocacy and reference-ability - Influence future lifetime value through higher product adoption & customer satisfaction. - Monitor Key engagement metrics like Churn, Customer Health & Renewables - Align with Key Stakeholders of the account to build a strong relationship - Define and Optimize Customer Lifecycle - Map Customer journey and define segmentation of customer base and varying strategies. - Develop listening points in journey (e.g., usage, satisfaction, etc.) - Identify opportunities for continuous improvement - Learn from best practices in industry - Measure Effectiveness of Customer Success - Define & establish a system for tracking operational metrics for the team. - Send periodic performance report with Key Metrics to Happay's Executive team - Lead best in class Customer Success Team - Manage a team of Key Account Managers and help them in implementation & troubleshooting. - Recruit experienced leaders for different functional roles. - Drive a culture of continuous learning and accountability within the team. - Foster collaboration within the team and across the customer lifecycle. - Inspire Customer Success Across Company - Create company-wide culture of Customer Success - Align with Marketing around marketing to existing clients. - Align with Product around driving product roadmap - Align with Sales around cross-sell and up-sell and focus on selling with a retention focus - Align with Executive Team around key metrics and objectives Skills & Background Requirement - Minimum 6 years of experience in Customer Success - Experience in handling team of 15-20 members - Experience in onboarding complex products/solutions with SMEs and Enterprise clients - Excellent communication and presentation skills - Is Excellent in building and nurturing relationships in industry - Networking and strong orientation towards customer management - Deep understanding of value drivers in recurring revenue business models - Is very well-versed on developments related to SaaS products in India. - Ability to manage influence through persuasion, negotiation, and consensus building

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Job poster profile picture - Vijay Jamwal
Vijay Jamwal
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Job poster profile picture - Vijay Jamwal
Vijay Jamwal

Operations & Marketing Executive

Founded 2017
Products and services
1-5 employees
Bootstrapped
Customer Success (Customer Support)
Customer Relationship Management (CRM)
Digital Marketing
Location icon
Bengaluru (Bangalore)
Experience icon
0 - 2 years
Experience icon
2 - 3 lacs/annum

We are an upcoming startup in the Health & Fitness space.The role that is open is Operations & Marketing Executive, based out of either Thanjavur or Bangalore. This is an exciting opportunity at an with a lot of learning, particularly if you are looking to move into Business & Revenue related roles from your current role. A broad introduction to the business and our ethos. I am Antony Anand - founder of Durafit Fitness Equipments (www.durafit.in). I am an alumnus of IIM-Ahmedabad, with experience in ecommerce (Ex-Flipkart & Snapdeal). I have founded this company with the vision of revolutionising the Fitness Equipment space with IOT and Manufacturing. We have successfully done a pilot launch of our products in Amazon & Flipkart and have established brand presence, within a short period of time. We are now venturing to expand the business into Gym Equipments, Offline stores, Extensive Brand building in the second phase of our plan. We intend to get into Manufacturing and Smart Devices in the next year as well, once brand presence is established. We are looking at potential funding in 6-8 months time frame as well. We are already growing at 100% every quarter, and you will be one of the first employees to join us here at Durafit. This will provide an opportunity to have end-to-end visibility of an entire business from Finance, Marketing, Sales, Funding, Procurement, Manufacturing, HR etc, and then experiment and grow into any role that you are passionate about within the company. We are looking for some smarts, self-motivation, business ownership & people skills - people who can quickly take ownership of the business and grow really fast with the company.

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Job poster profile picture - Anand Antony Raj A
Anand Antony Raj A
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Anand Antony Raj A

Business Operations Executive

Founded 2014
Product
6-50 employees
Profitable
Business Development
Client Servicing
Operations
Customer Success (Customer Support)
Location icon
Bengaluru (Bangalore)
Experience icon
0 - 4 years
Experience icon
1 - 2 lacs/annum

Maintaining relationship with all potential and existing clients. Reaching out to new customers and making materials outlining the benefits of product/ services. Understanding the client requirements and then customizing the product/ services as per their needs. Providing all kind of support and product knowledge to existing clients. Researching and identifying sales opportunity, generating leads, target identification and classification. Understanding the client requirements and then customizing the product/ services as per their needs. Complete business operations for new/existing clients and fulfillment of post sales business operation needs.

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Job poster profile picture - Hemant | SpringEdge
Hemant | SpringEdge
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Job poster profile picture - Hemant | SpringEdge
Hemant | SpringEdge

Business Operations Executive

Founded 2015
Products and services
6-50 employees
Profitable
Operations
Logistics
Supply Chain Management (SCM)
Customer Success (Customer Support)
Data Analytics
Location icon
Bengaluru (Bangalore)
Experience icon
1 - 4 years
Experience icon
3 - 5 lacs/annum

Business Operations Executive About Intellicar Telematics Pvt Ltd Intellicar Telematics Private Limited is a vehicular telematics organization founded in 2015 with the vision of connecting businesses and customers to their vehicles in a meaningful way. We provide vehicle owners with the ability to connect and diagnose vehicles remotely in real-time. Our team consists of individuals with an in-depth knowledge and understanding in automotive engineering, driver analytics and information technology. By leveraging our expertise in the automotive domain, we have created solutions to reduce operational and maintenance costs of large fleets, and ensure safety at all times. Solutions: Enterprise Fleet Management, GPS Tracking Remote engine diagnostics, Driver behavior & training Technology Integration: GIS, GPS, GPRS, OBD, WEB, Accelerometer, RFID, On-board Storage. Intellicar’s team of accomplished automotive Engineers, hardware manufacturers, Software Developers and Data Scientists have developed the best solutions to track vehicles and drivers, and ensure optimum performance, utilization and safety at all times. We cater to the needs of our clients across various industries such as: Self drive cars, Taxi cab rentals, Taxi cab aggregators, Logistics, Driver training, Bike Rentals, Construction, ecommerce, armored trucks, Manufacturing, dealership and more. Job Description Will be responsible for ensuring effective operations of Intellicar’s enterprise solutions. Support the Operations team for data validation and analysis, data and report collection, Coordinates and Partners with the client in multi locations. Customer acquisition and key relationship management. Device installation process adherence, device fitment report analysis, coordination with technicians for smooth work flow. Diagnosing and Troubleshooting coordinating with technicians. Resource and Manpower management, logistics and supply chain management. Meet Fleet operators and managers and understand their operational challenges. Travel across client locations to monitor device fitments and support. Ensure that all the operations meet SLAs and TAT. Ensure Process Improvement for better Business Operations Experience and Skills Required Ability to work effectively & independently in a fast-paced environment Customer acquisition and key relationship management Analytical Skills, Negotiation Skills, Leadership skills, Interpersonal and Presentation Skills. Strong analytical skills and a data driven decision making mentality. Highly organized and effective communicator. Well versed in Microsoft suites (Excel, PowerPoint) Hardworking, committed and equipped to handle pressure. Super organized and a logical thinker. Qualification BE/B.Tech/ MBA or Master’s in Operations or related field with minimum defined grade. 2+ year work experience in Business operations Experience in Managing operations in IT/Telecom/Automotive industry. Prior work experience with organizations in the space of IOT or Telematics will be an added advantage.

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Job poster profile picture - Shajo Kalliath
Shajo Kalliath
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Shajo Kalliath

Client Servicing/ Content Writing

Founded 2015
Products and services
6-50 employees
Profitable
Content Writing
Client Servicing
Customer Relationship Management (CRM)
Customer Success (Customer Support)
Location icon
Bengaluru (Bangalore)
Experience icon
0 - 3 years
Experience icon
2 - 4 lacs/annum

Sunday (www.sundayrest.com) is a new age mattress brand that sells mattresses online. The company is the leader in the online mattress space and is growing rapidly. The startup one of the few in the country that is profitable but growing fast. The work environment is fun and vibrant. It offers great learning opportunities and enough room to grow professionally. In addition to selling online, the company has just embarked on setting up retail experience centres. The first one has opened in Bangalore and more will come up in other major cities across India. The venture is run by a seasoned team of professionals from the e-commerce and home decor industry. Edit Headline

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Job poster profile picture - Sonam Singh
Sonam Singh
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Sonam Singh

Business Development / Client Servicing Associate

Founded 2015
Products and services
6-50 employees
Profitable
Communication Skills
Business Development
Customer Relationship Management (CRM)
Content Writing
Sales
Customer Success (Customer Support)
Location icon
Bengaluru (Bangalore)
Experience icon
0 - 4 years
Experience icon
3 - 5 lacs/annum

Sunday (www.sundayrest.com) is a new age mattress brand that sells mattresses online. The company is the leader in the online mattress space and is growing rapidly. The startup one of the few in the country that is profitable but growing fast. The work environment is fun and vibrant. It offers great learning opportunities and enough room to grow professionally. In addition to selling online, the company has just embarked on setting up retail experience centres. The first one has opened in Bangalore and more will come up in other major cities across India. The venture is run by a seasoned team of professionals from the e-commerce and home decor industry.

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Job poster profile picture - Sonam Singh
Sonam Singh
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Job poster profile picture - Sonam Singh
Sonam Singh

Customer Success Manager

Founded 2014
Product
6-50 employees
Raised funding
Customer Success (Customer Support)
Customer Relationship Management (CRM)
product support
Communication Skills
problem solving
Location icon
Bengaluru (Bangalore)
Experience icon
2 - 6 years
Experience icon
4 - 15 lacs/annum

Whatfix is a SaaS based Performance Support platform, that helps enterprises and businesses simplify their on boarding, training and support.

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Job poster profile picture - Victor C
Victor C
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Victor C

Executive - Business Operations

Founded 2015
Products and services
6-50 employees
Profitable
Operations
Vendor Management
Customer Success (Customer Support)
Data Analytics
Location icon
Bengaluru (Bangalore)
Experience icon
1 - 4 years
Experience icon
3 - 6 lacs/annum

Job Description Will be responsible for ensuring effective operations of Intellicar’s enterprise solutions. Support the Operations team for data validation and analysis, data/report collection, device installation process adherence, device fitment report analysis, coordination with technicians for smooth work flow. Coordinates and Partners with the client in multi locations. Customer acquisition and key relationship management. Meet Fleet operators and managers and understand their operational challenges. Travel across client locations to monitor device fitments and support. Ensure that all the operations meet SLAs and TAT. Ensure Process Improvement for better Business Operations Experience and Skills Required Ability to work effectively & independently in a fast-paced environment Customer acquisition and key relationship management Analytical Skills, Negotiation Skills, Leadership skills, Interpersonal and Presentation Skills. Strong analytical skills and a data driven decision making mentality. Highly organized and effective communicator. Well versed in Microsoft suites (Excel, PowerPoint) Hardworking, committed and equipped to handle pressure. Super organized and a logical thinker. Qualification BE/B.Tech/ MBA or Master’s in Operations or related field with minimum defined grade. 2+ year work experience in Business operations Experience in Managing operations in IT/Telecom/Automotive industry. Prior work experience with organizations in the space of IOT or Telematics will be an added advantage.

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Job poster profile picture - Shajo Kalliath
Shajo Kalliath
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Shajo Kalliath
customer care
cce
Customer Relationship Management (CRM)
Customer Success (Customer Support)
Location icon
Bengaluru (Bangalore)
Experience icon
0 - 7 years
Experience icon
1 - 4 lacs/annum

Doodhwala (Banger Tech Pvt. Ltd.) Doodhwala is your one stop shop for daily essentials. Based out of Indiranagar, Bangalore, our Rock-star team is building a great product and providing our customers with a reliable daily service. We're making Doodhwala a household name across India. If you're looking to learn, grow & want to be part of an ambitious team scaling new heights every day, Doodhwala is the place to be. We're passionate, energetic & pretty much destined for greatness :) Job Role 1) Handling customer queries 2) Maintaning Customer relationship

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Job poster profile picture - Nikita Agrawal
Nikita Agrawal
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Nikita Agrawal

CRE: Last Mile

Founded 2012
Product
51-250 employees
Raised funding
Customer Relationship Management (CRM)
Customer Success (Customer Support)
Field Sales
Location icon
Bengaluru (Bangalore), Mumbai
Experience icon
0 - 3 years
Experience icon
2 - 4 lacs/annum

Furlenco is a venture funded company that is disrupting the way Indians get furniture, by designing and manufacturing very high quality furniture & making it available at affordable monthly rentals. The company has witnessed explosive growth and is in thousands of homes in Mumbai, Pune and Bangalore. Furlenco is looking for smart, aggressive, enthusiastic and a self-motivated individual who is capable of narrowing their focus to one singular goal, in this case, growth. The role will allow you to own complete responsibility of driving successful customer experience through visits and face to face interaction. What we want: • You have a vibrant mental dexterity to establish, develop and maintain business relationships with our customers to provide them with a Wow Furlenco experience. • You have a knack for understanding people and making them feel comfortable around you. • You are very comfortable travelling within city limits 5 days a week to put a smile on Furlenco’s customers. • You have in the past smartly handled customer queries and concerns through face to face interaction, leading to growth in brand identity • 0-3 years of successful customer experience record What you get: • Opportunity to represent our brand and be the face of Furlenco to our new and existing customers. • Knowledge enrichment about the start-up culture, its competitors and about potential new products and services. • Opportunity to set up and be part of new age delivery experience. Write to us at careers@furlenco.com

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Job poster profile picture - Angarika Borah
Angarika Borah
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Job poster profile picture - Angarika Borah
Angarika Borah

Customer relationship Executive / Manager

Founded 2012
Product
51-250 employees
Raised funding
Client Servicing
Customer Relationship Management (CRM)
Customer Success (Customer Support)
Location icon
Bengaluru (Bangalore)
Experience icon
0 - 3 years
Experience icon
2 - 4 lacs/annum

Furlenco is a venture funded company that is disrupting the way Indians get furniture, by designing and manufacturing very high quality furniture & making it available at affordable monthly rentals. The company has witnessed explosive growth and is in thousands of homes in Mumbai, Pune and Bangalore. Furlenco is looking for smart, aggressive, enthusiastic and a self-motivated individual who is capable of narrowing their focus to one singular goal, in this case, customer service. The role will allow you to be the face of Furlenco in contributing towards Furlenco’s brand recognition growth. What we want: • You have a vibrant mental dexterity to establish, develop and maintain business relationships with current and prospective customers. • You are confident in handling customers over telephone calls • You have in the past smartly handled customer queries and concerns leading to growth in brand identity • 0-3 years of successful customer handling experience What you get: • Opportunity to work with a multifunctional team • Knowledge enrichment about the start-up culture, its competitors and about potential new products and services. • Opportunity to set up and be part of new age delivery experience. Apply to us at careers@furlenco.com

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Job poster profile picture - Angarika Borah
Angarika Borah
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Job poster profile picture - Angarika Borah
Angarika Borah

Customer Support Genius

Founded 2015
Product
1-5 employees
Bootstrapped
Communication Skills
Customer Relationship Management (CRM)
English Proficiency
Customer Success (Customer Support)
Location icon
Bengaluru (Bangalore)
Experience icon
0 - 5 years
Experience icon
2 - 3 lacs/annum

Are you good with people? Can you genuinely understand issues, resolve problems and integrate feedback into the company successfully? If you are an active listener with super communication skills you might be the person we are looking for. We need a client - servicing individual who is ready to tackle any customer issue that comes their way. Follow up with clients and track customer patterns,, answer customer queries on phone, chat and email, help customers pick out the perfect treats, manage the entire fulfilment process, and handle our delivery partners. We at Lovetreats are a mostly women driven team based in Bangalore from where we reach out to people all over India. What gets us out of bed every morning is our mission to transform the Indian intimate lifestyle market and make access to intimate products easy, confidential and non-intimidating. Because shopping for sexual health and pleasure products shouldn’t feel sleazy or uncomfortable.  We believe that a little bit of inspiration and spirit of adventure can make our relationships with our bodies and our partners a whole lot more exciting and pleasurable. Sexuality is an important part of our lives. We want to give it the attention it deserves and remove the taboos surrounding it. This reflects in everything we do, from the way we hand pick the products on our site and the user experience we offer, to our customer service and the ideas we spread through our blog. We are the first intimate lifestyle brand in India that makes you smile, not cringe. Lovetreats is an inclusive workspace. We are open to female as well as male applicants, people who want to switch career tracks or restart careers. We are also interested in working with mothers who are coming back to work after a break as well as open to non-citizen individuals looking for a career in Bangalore. If you can be sure about the number of hours you can devote to Lovetreats, we’re always ready to find a way to work with talented people!

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Job poster profile picture - Ute Pauline Wiemer
Ute Pauline Wiemer
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Job poster profile picture - Ute Pauline Wiemer
Ute Pauline Wiemer

IT Manager

Founded 2015
Products and services
6-50 employees
Raised funding
Information Technology
Business Support Services
Customer Success (Customer Support)
Location icon
Bangalore, Bengaluru (Bangalore)
Experience icon
3 - 7 years
Experience icon
5 - 9 lacs/annum

Job description The Hive is looking for a talented IT and Systems Engineer to support our growing business community: - To put in place the metrics needed to monitor the availability and reliability of the infrastructure - To establish and support a minimum, baseline hardware and software standards - To develop Service Level Agreements (SLA) concerning infrastructure services to all members - To make the information about the availability and reliability of the IT infrastructure available to the community on a regular basis - Leverage existing, emerging, and innovative technologies to enhance, improve, and streamline IT processes - Meet or exceed member’s requirements for technology service delivery About The Hive: The Hive is a pan-India platform for entrepreneurs, freelancers and emerging enterprises. We provide plug & play workspaces that are inspiring, inherently collaborative and generative of new business opportunities. Combining our expertise in real estate, technology, design and community building, we are committed to challenge the convention in India and create a nationwide network (online and offline) of high-energy, high-amenity work environments that make our members more successful. The first Hive location is a 60,000 sq.ft premium space at VR Bengaluru (www.vrbengaluru.com), an integrated lifestyle destination combining premium retail, 9-screen multiplex, F&B and family entertainment selections, boutique hotel and serviced residences, and collaborative work spaces. The Hive is a subsidiary of the Xander Group (www.thexandergroup.com), a leading emerging markets institutional investment firm focused on long term, value investing in the infrastructure, hospitality, entertainment, retail and real estate sectors.

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Job poster profile picture - Ankit Samdariya
Ankit Samdariya
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Ankit Samdariya

Implementation consultants

Founded 2008
Services
51-250 employees
Raised funding
Audit
Customer Relationship Management (CRM)
Customer Success (Customer Support)
Location icon
Bangalore, Bengaluru (Bangalore)
Experience icon
2 - 5 years
Experience icon
2 - 5 lacs/annum

An opportunity to work with worlds largest search engine. growth , transparency at work,flexible working.

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Job poster profile picture - Somanna Aiyappa
Somanna Aiyappa
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Somanna Aiyappa
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