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Customer Success (Customer Support) Jobs in Bangalore (Bengaluru)

Explore top Customer Success (Customer Support) Job opportunities in Bangalore (Bengaluru) for Top Companies & Startups. All jobs are added by verified employees who can be contacted directly below.

"Customer Support Executive"

Founded 2013
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Pune, Bengaluru (Bangalore), Hyderabad
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1 - 3 years
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3 - 5 lacs/annum

"Responsibilities\nProvide service and customer support during field visits\nFollow discussed schedule and execute accordingly\nManage all on site installation, repair, maintenance and test tasks\nDiagnose errors or technical problems and resolve with guided approach\nFollow regular reporting to manager\nDocument processes where required\nFollow all company's and department's field procedures and protocols\nCooperate with technical team and share information across the organisation\nComprehend customer requirements and make appropriate recommendations/briefings\nBuild positive relationships with customers \nRequirements\n1-2 years experience in field support\nAbility to troubleshoot, test, repair and service technical equipment\nExcellent written and verbal communication ability\nAbility to work flexible shifts and to adapt to changing work schedules\nFamiliarity with mobile tools and applications\nStrong multi-tasking and organizational skills"

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"Operations Manager"

Founded 2011
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Bengaluru (Bangalore)
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1 - 7 years
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3 - 8 lacs/annum

"we are looking for operation manager who can take care of complete post sales operation starting from verification of the orders to fulfillment"

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"Sales Manager"

Founded 2016
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Bengaluru (Bangalore)
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2 - 7 years
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3 - 6 lacs/annum

"-Play an integral part in generating new sales that will turn into long-lasting relationships.  \n-Developing trust relationships with Perilwise's existing clients in the city, and acquiring a thorough understanding of key customer needs and requirements\n-Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives\n-Coordinate claims settlement with internal team and ensure customer satisfaction \n-Serve as the link of communication between key customers and internal teams for both quotes and claims \n-Resolve any issues and problems faced by customers and deal with complaints to maintain trust"

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"Copywriter"

Founded 2017
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Bengaluru (Bangalore)
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3 - 7 years
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3 - 10 lacs/annum

"Looking for super experienced Copy Writer. Should be able to show the work."

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"Customer Support Executive for E-Commerce customers"

Founded 2015
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Bengaluru (Bangalore)
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0 - 1 years
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2 - 3 lacs/annum

"Responsibilities -\n\tCommunicates with customers by phone, chat or email. \n\tManages difficult or emotional customer situations. \n\tResponds promptly to customer needs and solicits customer feedback to improve service.\n\tFollows up on order shipment and delivery for 100% customer satisfaction.\n\tAdjusts complaints concerning billing, shortages/overages, or service rendered, referring complaints of service failures to designated departments for investigation.\n\tEffectively speaks, writes and presents clearly with persuasion.\n\tDevelops relationships with assigned departments/divisions/customers/vendors; understands and responds to customer needs; displays positive posture and attitude when dealing with others, regardless of their diverse background, level, or status.\n\tIdentifies problems and causes; analyzes and generates best alternative solutions; makes timely, sound and appropriate decisions even under conditions of risk and uncertainty.\n\tProvide consistent performance in meeting deadlines; follows schedules and procedures. Is consistently at work and on time; ensures work responsibilities are covered when absent.\n\nRequirements -\n•\tAny Graduate with Excellent oral and written English communication\n•\tGood interpersonal skills and ability to gel and work well within a team\n•\tFreshers with good English communication skills may also apply.\n•\tExperience - 0 - 1 years\n•\tWorking hours - 5 days per week\n\nHiring Process : Face to Face Interview"

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"Customer Support Executive"

Founded 2012
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Bengaluru (Bangalore)
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0 - 3 years
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2 - 3 lacs/annum

"Customer Support Executive | Semi Voice Process | 5 Working Days | Day Shift | Only Female Candidates |\n\nThe Job Role and Responsibilities\nThe primary responsibilities of a Customer Service Executive would be :\n•\tAttend to customer queries on all 3 channels (Voice/Email/Chat) professionally to provide information about products and services.\n•\tKeep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.\n•\tFollow up to ensure that appropriate actions were taken on customers' requests.\n•\tRefer unresolved customer grievances or special requests to designated departments for further investigation.\nCompetencies and Skills Required\nCustomer Service Executive plays a critical role in providing an interface between customers and the client company. ITeS companies look for candidates who have good communications skills, interpersonal skills and can handle stress well. The candidate should possess good listening skills, and the ability to think quickly, to make a recommendation or solution to the customer's problem. A clear and pleasant speaking voice and fluency in English is also desired. The major skills and competencies that employers look for in a candidate are:\n•\tGood communications skills\n•\tAbility to listen and active problem-solving skills\n•\tGood interpersonal skills\n•\tAbility to handle pressure\n\nPreferred : Experience with International Process"

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"Accounts Manager/Customer Success"

Founded 2012
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Bengaluru (Bangalore)
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7 - 12 years
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10 - 20 lacs/annum

"About opportunity : \n\nWe have seen tremendous demand and adoption in the Indian market and to spearhead our growth further we are looking to scale up our Customer Success Team across India. With increasing number of customers, it becomes very important to have a strong onboarding and relationship management team, which can ensure retention, upselling and positive WOM. \n\nRole & Responsibilities \n\n- Drive Customer Success Activities & Outcomes \n\n- Oversee successful implementation of Happay's product suite for each client \n\n- Oversee portfolio of customers, reduce Churn and explore avenues to Up-sell to maximise revenues from an account \n\n- Drive new business growth through greater advocacy and reference-ability \n\n- Influence future lifetime value through higher product adoption & customer satisfaction. \n\n- Monitor Key engagement metrics like Churn, Customer Health & Renewables \n\n- Align with Key Stakeholders of the account to build a strong relationship \n\n- Define and Optimize Customer Lifecycle \n\n- Map Customer journey and define segmentation of customer base and varying strategies. \n\n- Develop listening points in journey (e.g., usage, satisfaction, etc.) \n\n- Identify opportunities for continuous improvement \n\n- Learn from best practices in industry \n\n- Measure Effectiveness of Customer Success \n\n- Define & establish a system for tracking operational metrics for the team. \n\n- Send periodic performance report with Key Metrics to Happay's Executive team \n\n- Lead best in class Customer Success Team \n\n- Manage a team of Key Account Managers and help them in implementation & troubleshooting. \n\n- Recruit experienced leaders for different functional roles. \n\n- Drive a culture of continuous learning and accountability within the team. \n\n- Foster collaboration within the team and across the customer lifecycle. \n\n- Inspire Customer Success Across Company \n\n- Create company-wide culture of Customer Success \n\n- Align with Marketing around marketing to existing clients. \n\n- Align with Product around driving product roadmap \n\n- Align with Sales around cross-sell and up-sell and focus on selling with a retention focus \n\n- Align with Executive Team around key metrics and objectives \n\nSkills & Background Requirement \n\n- Minimum 6 years of experience in Customer Success \n\n- Experience in handling team of 15-20 members \n\n- Experience in onboarding complex products/solutions with SMEs and Enterprise clients \n\n- Excellent communication and presentation skills \n\n- Is Excellent in building and nurturing relationships in industry \n\n- Networking and strong orientation towards customer management \n\n- Deep understanding of value drivers in recurring revenue business models \n\n- Is very well-versed on developments related to SaaS products in India. \n\n- Ability to manage influence through persuasion, negotiation, and consensus building"

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"Operations & Marketing Executive"

Founded 2017
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Bengaluru (Bangalore)
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0 - 2 years
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2 - 3 lacs/annum

"We are an upcoming startup in the Health & Fitness space.The role that is open is Operations & Marketing Executive, based out of either Thanjavur or Bangalore. This is an exciting opportunity at an with a lot of learning, particularly if you are looking to move into Business & Revenue related roles from your current role. \n\n\nA broad introduction to the business and our ethos. I am Antony Anand - founder of Durafit Fitness Equipments (www.durafit.in). I am an alumnus of IIM-Ahmedabad, with experience in ecommerce (Ex-Flipkart & Snapdeal). I have founded this company with the vision of revolutionising the Fitness Equipment space with IOT and Manufacturing. \n\nWe have successfully done a pilot launch of our products in Amazon & Flipkart and have established brand presence, within a short period of time. We are now venturing to expand the business into Gym Equipments, Offline stores, Extensive Brand building in the second phase of our plan. We intend to get into Manufacturing and Smart Devices in the next year as well, once brand presence is established. We are looking at potential funding in 6-8 months time frame as well. \n\nWe are already growing at 100% every quarter, and you will be one of the first employees to join us here at Durafit. This will provide an opportunity to have end-to-end visibility of an entire business from Finance, Marketing, Sales, Funding, Procurement, Manufacturing, HR etc, and then experiment and grow into any role that you are passionate about within the company. We are looking for some smarts, self-motivation, business ownership & people skills - people who can quickly take ownership of the business and grow really fast with the company."

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"Business Operations Executive"

Founded 2014
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Bengaluru (Bangalore)
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0 - 4 years
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1 - 2 lacs/annum

"Maintaining relationship with all potential and existing clients. \nReaching out to new customers and making materials outlining the benefits of product/ services. \nUnderstanding the client requirements and then customizing the product/ services as per their needs. \nProviding all kind of support and product knowledge to existing clients.\nResearching and identifying sales opportunity, generating leads, target identification and classification. \nUnderstanding the client requirements and then customizing the product/ services as per their needs.\nComplete business operations for new/existing clients and fulfillment of post sales business operation needs."

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"Business Operations Executive"

Founded 2015
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Bengaluru (Bangalore)
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1 - 4 years
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3 - 5 lacs/annum

"Business Operations Executive\n\nAbout Intellicar Telematics Pvt Ltd\nIntellicar Telematics Private Limited is a vehicular telematics organization founded in 2015 with the vision of connecting businesses and customers to their vehicles in a meaningful way. We provide vehicle owners with the ability to connect and diagnose vehicles remotely in real-time. Our team consists of individuals with an in-depth knowledge and understanding in automotive engineering, driver analytics and information technology. By leveraging our expertise in the automotive domain, we have created solutions to reduce operational and maintenance costs of large fleets, and ensure safety at all times.\nSolutions:\nEnterprise Fleet Management, GPS Tracking\nRemote engine diagnostics, Driver behavior & training\nTechnology Integration: GIS, GPS, GPRS, OBD, WEB, Accelerometer, RFID, On-board Storage.\nIntellicar’s team of accomplished automotive Engineers, hardware manufacturers, Software Developers and Data Scientists have developed the best solutions to track vehicles and drivers, and ensure optimum performance, utilization and safety at all times.\nWe cater to the needs of our clients across various industries such as: Self drive cars, Taxi cab rentals, Taxi cab aggregators, Logistics, Driver training, Bike Rentals, Construction, ecommerce, armored trucks, Manufacturing, dealership and more. \n\nJob Description\nWill be responsible for ensuring effective operations of Intellicar’s enterprise solutions. \nSupport the Operations team for data validation and analysis, data and report collection, \nCoordinates and Partners with the client in multi locations. Customer acquisition and key relationship management. \nDevice installation process adherence, device fitment report analysis, coordination with technicians for smooth work flow.\nDiagnosing and Troubleshooting coordinating with technicians.\nResource and Manpower management, logistics and supply chain management.\nMeet Fleet operators and managers and understand their operational challenges.\nTravel across client locations to monitor device fitments and support.\nEnsure that all the operations meet SLAs and TAT. Ensure Process Improvement for better Business Operations\n\nExperience and Skills Required\nAbility to work effectively & independently in a fast-paced environment \nCustomer acquisition and key relationship management\nAnalytical Skills, Negotiation Skills, Leadership skills, Interpersonal and Presentation Skills.\nStrong analytical skills and a data driven decision making mentality.\nHighly organized and effective communicator.\nWell versed in Microsoft suites (Excel, PowerPoint)\nHardworking, committed and equipped to handle pressure. \nSuper organized and a logical thinker.\n\nQualification\nBE/B.Tech/ MBA or Master’s in Operations or related field with minimum defined grade.\n 2+ year work experience in Business operations\n Experience in Managing operations in IT/Telecom/Automotive industry. Prior work experience with organizations in the space of IOT or Telematics will be an added advantage."

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"Client Servicing/ Content Writing"

Founded 2015
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Bengaluru (Bangalore)
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0 - 3 years
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2 - 4 lacs/annum

"Sunday (www.sundayrest.com) is a new age mattress brand that sells mattresses online. The company is the leader in the online mattress space and is growing rapidly. The startup one of the few in the country that is profitable but growing fast. The work environment is fun and vibrant. It offers great learning opportunities and enough room to grow professionally. In addition to selling online, the company has just embarked on setting up retail experience centres. The first one has opened in Bangalore and more will come up in other major cities across India. The venture is run by a seasoned team of professionals from the e-commerce and home decor industry.\nEdit Headline"

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"Business Development / Client Servicing Associate"

Founded 2015
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Bengaluru (Bangalore)
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0 - 4 years
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3 - 5 lacs/annum

"Sunday (www.sundayrest.com) is a new age mattress brand that sells mattresses online. The company is the leader in the online mattress space and is growing rapidly. The startup one of the few in the country that is profitable but growing fast. The work environment is fun and vibrant. It offers great learning opportunities and enough room to grow professionally. In addition to selling online, the company has just embarked on setting up retail experience centres. The first one has opened in Bangalore and more will come up in other major cities across India. The venture is run by a seasoned team of professionals from the e-commerce and home decor industry."

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"customer care executive"

Founded
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Bengaluru (Bangalore)
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0 - 7 years
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1 - 4 lacs/annum

"Doodhwala (Banger Tech Pvt. Ltd.)\nDoodhwala is your one stop shop for daily essentials. Based out of Indiranagar, Bangalore, our Rock-star team is building a great product and providing our customers with a reliable daily service.\n\nWe're making Doodhwala a household name across India. If you're looking to learn, grow & want to be part of an ambitious team scaling new heights every day, Doodhwala is the place to be. \n\nWe're passionate, energetic & pretty much destined for greatness :)\n\nJob Role\n1) Handling customer queries\n2) Maintaning Customer relationship"

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"CRE: Last Mile"

Founded 2012
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Bengaluru (Bangalore), Mumbai
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0 - 3 years
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2 - 4 lacs/annum

"Furlenco is a venture funded company that is disrupting the way Indians get furniture, by designing and manufacturing very high quality furniture & making it available at affordable monthly rentals. The company has witnessed explosive growth and is in thousands of homes in Mumbai, Pune and Bangalore.\n\nFurlenco is looking for smart, aggressive, enthusiastic and a self-motivated individual who is capable of narrowing their focus to one singular goal, in this case, growth. The role will allow you to own complete responsibility of driving successful customer experience through visits and face to face interaction.\n\nWhat we want:\n•\tYou have a vibrant mental dexterity to establish, develop and maintain business relationships with our customers to provide them with a Wow Furlenco experience.\n•\tYou have a knack for understanding people and making them feel comfortable around you. \n•\tYou are very comfortable travelling within city limits 5 days a week to put a smile on Furlenco’s customers.\n•\tYou have in the past smartly handled customer queries and concerns through face to face interaction, leading to growth in brand identity\n•\t0-3 years of successful customer experience record \n\n\n\nWhat you get:\n\n•\tOpportunity to represent our brand and be the face of Furlenco to our new and existing customers.\n•\tKnowledge enrichment about the start-up culture, its competitors and about potential new products and services.\n•\tOpportunity to set up and be part of new age delivery experience.\n\nWrite to us at careers@furlenco.com"

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"Customer relationship Executive / Manager"

Founded 2012
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Bengaluru (Bangalore)
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0 - 3 years
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2 - 4 lacs/annum

"Furlenco is a venture funded company that is disrupting the way Indians get furniture, by designing and manufacturing very high quality furniture & making it available at affordable monthly rentals. The company has witnessed explosive growth and is in thousands of homes in Mumbai, Pune and Bangalore.\n\nFurlenco is looking for smart, aggressive, enthusiastic and a self-motivated individual who is capable of narrowing their focus to one singular goal, in this case, customer service. The role will allow you to be the face of Furlenco in contributing towards Furlenco’s brand recognition growth.\n\nWhat we want:\n•\tYou have a vibrant mental dexterity to establish, develop and maintain business relationships with current and prospective customers.\n•\tYou are confident in handling customers over telephone calls \n•\tYou have in the past smartly handled customer queries and concerns leading to growth in brand identity\n•\t0-3 years of successful customer handling experience \n\nWhat you get:\n\n•\tOpportunity to work with a multifunctional team \n•\tKnowledge enrichment about the start-up culture, its competitors and about potential new products and services.\n•\tOpportunity to set up and be part of new age delivery experience.\n\nApply to us at careers@furlenco.com"

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"Customer Support Genius"

Founded 2015
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Bengaluru (Bangalore)
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0 - 5 years
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2 - 3 lacs/annum

"Are you good with people? Can you genuinely understand issues, resolve problems and integrate feedback into the company successfully? If you are an active listener with super communication skills you might be the person we are looking for. We need a client - servicing individual who is ready to tackle any customer issue that comes their way. Follow up with clients and track customer patterns,, answer customer queries on phone, chat and email, help customers pick out the perfect treats, manage the entire fulfilment process, and handle our delivery partners.\nWe at Lovetreats are a mostly women driven team based in Bangalore from where we reach out to people all over India. What gets us out of bed every morning is our mission to transform the Indian intimate lifestyle market and make access to intimate products easy, confidential and non-intimidating. Because shopping for sexual health and pleasure products shouldn’t feel sleazy or uncomfortable. \nWe believe that a little bit of inspiration and spirit of adventure can make our relationships with our bodies and our partners a whole lot more exciting and pleasurable. Sexuality is an important part of our lives. We want to give it the attention it deserves and remove the taboos surrounding it. This reflects in everything we do, from the way we hand pick the products on our site and the user experience we offer, to our customer service and the ideas we spread through our blog. We are the first intimate lifestyle brand in India that makes you smile, not cringe.\nLovetreats is an inclusive workspace. We are open to female as well as male applicants, people who want to switch career tracks or restart careers. We are also interested in working with mothers who are coming back to work after a break as well as open to non-citizen individuals looking for a career in Bangalore. If you can be sure about the number of hours you can devote to Lovetreats, we’re always ready to find a way to work with talented people!"

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"IT Manager"

Founded 2015
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Bangalore, Bengaluru (Bangalore)
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3 - 7 years
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5 - 9 lacs/annum

"Job description\nThe Hive is looking for a talented IT and Systems Engineer to support our growing business community:\n \n- To put in place the metrics needed to monitor the availability and reliability of the infrastructure \n- To establish and support a minimum, baseline hardware and software standards \n- To develop Service Level Agreements (SLA) concerning infrastructure services to all members\n- To make the information about the availability and reliability of the IT infrastructure available to the community on a regular basis \n- Leverage existing, emerging, and innovative technologies to enhance, improve, and streamline IT processes \n- Meet or exceed member’s requirements for technology service delivery\n \nAbout The Hive:\n \nThe Hive is a pan-India platform for entrepreneurs, freelancers and emerging enterprises. We provide plug & play workspaces that are inspiring, inherently collaborative and generative of new business opportunities. Combining our expertise in real estate, technology, design and community building, we are committed to challenge the convention in India and create a nationwide network (online and offline) of high-energy, high-amenity work environments that make our members more successful. \n \nThe first Hive location is a 60,000 sq.ft premium space at VR Bengaluru (www.vrbengaluru.com), an integrated lifestyle destination combining premium retail, 9-screen multiplex, F&B and family entertainment selections, boutique hotel and serviced residences, and collaborative work spaces. \n \nThe Hive is a subsidiary of the Xander Group (www.thexandergroup.com), a leading emerging markets institutional investment firm focused on long term, value investing in the infrastructure, hospitality, entertainment, retail and real estate sectors."

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"Implementation consultants"

Founded 2008
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Bangalore, Bengaluru (Bangalore)
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2 - 5 years
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2 - 5 lacs/annum

"An opportunity to work with worlds largest search engine. growth , transparency at work,flexible working."

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