Responsibilities: Own overall relationship with assigned clients, which include: Client Onboarding, Increasing adoption, ensuring retention, and satisfaction. Establish a trusted/strategic adviser relationship with each assigned client and drive the continued value of our product. Develop and nurture customers for advocacy. Work with clients, aid the customer in achieving their goals. Work to identify and/or develop upsell opportunities. Advocate customer needs/issues cross-departmentally. Requirements: Cheerful, Optimistic go-getters Learn-ability is more valued than skill set. Impeccable written and verbal communication skills. Self-starter and a good team player. Eager to learnt and execute the new processes for us. You want to help and provide the support to our customers.
Responsibilities Provide service and customer support during field visits Follow discussed schedule and execute accordingly Manage all on site installation, repair, maintenance and test tasks Diagnose errors or technical problems and resolve with guided approach Follow regular reporting to manager Document processes where required Follow all company's and department's field procedures and protocols Cooperate with technical team and share information across the organisation Comprehend customer requirements and make appropriate recommendations/briefings Build positive relationships with customers Requirements 1-2 years experience in field support Ability to troubleshoot, test, repair and service technical equipment Excellent written and verbal communication ability Ability to work flexible shifts and to adapt to changing work schedules Familiarity with mobile tools and applications Strong multi-tasking and organizational skills
Do you enjoy planning trips for your friends? Here's a chance to level up and help travelers all over the world, AND enjoy a fully sponsored international working holiday! #What Ithaka does: On Ithaka travelers can fully personalise their trip plans by chatting with experienced travelers and travel wizards. We're talking deep personalisation through a conversation that flows like between 2 friends. #What your role will involve: - Help travelers plan their trips over chat, using our sleek in-house tools - Read a lot of travel blogs and research new places to grow our knowledge base - Take complete ownership of the traveler's experience - Ensure the traveler transacts with Ithaka #Requirements - Excellent and clean communication in English - Happy personality - Passion for travel - Diligence and adherence to processes #How you will grow First year in this role, 2nd year team lead position in Chat operations and post that performance based growth into other business functions and managerial roles #Compensation The salary is per annum and appears as a range here because of a variable performance bonus. AWESOME TRAVEL PERK: When you are ready (roughly 6-8 months in), you will be sent on a working holiday to an exotic country in South East Asia, fully paid for! #Ithaka's Culture At Ithaka, we believe in building an environment where everyone can take ownership and thrive in their roles. Coming to work should be a top motivation and not a drag every morning. CHECKOUT our values and vision: bit.ly/IthakaValuesVision . If you don't fit in with these values, no matter how good you are, you won't be considered. Some things that are derived from our values 1. Mistakes are cherished at Ithaka, as long as you own up to them. You can't innovate if you don't have the courage to be wrong 2. We don't mind work from home/cafe/some random city in the world as long as your work and your team is not disrupted 3. We don't have a leave policy (there is a guideline for legal reasons) but you are free to take as much personal time as you need as long as you get your job done 4. Everyone has a travel perk, 1 backpacking trip each year to travel outside India 5. We go to a day long team travel outing every quarter (a trek or camping) and every year we go on a workation for a week to a different destination As you can tell, we are crazy about travel. Come join us if you are too.
we are looking for operation manager who can take care of complete post sales operation starting from verification of the orders to fulfillment
Transporter is B2B SaaS platform that builds enterprise tools for delivery management, field services and workforce management for logistics, FMCG, pharmaceuticals and other industries
-Play an integral part in generating new sales that will turn into long-lasting relationships. -Developing trust relationships with Perilwise's existing clients in the city, and acquiring a thorough understanding of key customer needs and requirements -Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives -Coordinate claims settlement with internal team and ensure customer satisfaction -Serve as the link of communication between key customers and internal teams for both quotes and claims -Resolve any issues and problems faced by customers and deal with complaints to maintain trust
Looking for super experienced Copy Writer. Should be able to show the work.
JOB DESCRIPTION FOR CSE Skills and Qualifications Excellent Customer service and negotiation skills Basic PC skills including quick data entry Strong Analytical Skills and ability to work through ambiguous situation Willing to work in 24/7 shifts Willing to work Graduate in any field with minimum of 1-2 years of work experience as a Sales Executive (or similar) Foreign Language skill will be an added asset Willing to work in Pune Kharadi 411014 Job Description and Duties 1. Maintain company product knowledge 2. Receive and resolve customer queries via inbound phone call/email/web chat 3. Provide support on non technical account management customer queries 4. Effectively articulate necessary customer and non-technical information to customers in a 5. simple and concise manner. 6. Guide customer through online payment portal and ensure a smooth sales process. 7. Support tasks include interpreting contractual obligations, invoices, process adherence, customer migrations, and site administration functions 8. Effectively articulate necessary customer and non-technical information to customers in a simple and concise manner.
LogiNext is seeking a sharp, personable and highly organized Account Manager to drive its key client accounts. This is an opportunity to work with a stellar team along with the company founders on the daily functions. You will be an ambassador of the company to our clients and must exemplify LogiNext’s culture. You will be representing and building the company's brand and maintaining long term relationships with existing accounts in a competitive market place. The work at LogiNext is very fast paced, sometimes chaotic, and hence, you must be able to multi-task to deal smoothly with competing and conflicting levels of priority. Responsibilities: • Playing an integral role in new business pitches and hold responsibility for the effective on-boarding of new clients. • Operating as the lead point of contact for any and all matters specific to your customers. • Developing a trusted advisory relationship with key accounts, customer stakeholders and executive sponsors • Ensuring the timely and successful delivery of our solutions according to customer needs and objectives. • Focusing on growing and developing existing clients, together with generating new business. • Coordinating the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customer’s expectations. • Acting as the link between the client and the company. • Communicating business relevant information and providing structured feedback to senior management. • Mining the existing accounts for new business possibilities and utilising available resources to drive account retention and growth. • Proactively assessing, clarifying, and validating customer needs on an ongoing basis as well as leading solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel • Analyzing latest marketing trends and tracking competitors activities and providing valuable inputs for fine-tuning marketing strategies. Requirements: • Bachelor/Master’s in Sales/Marketing, Logistics, Supply Chain Management or related field from top-tier management school or domain. • 4+ years of experience in Account Management or Territory Sales and display an attitude that is key to success. • Strong negotiation, presentation, communication, organizational skills, judgment and decision-making skills, and the ability to work under continual deadline pressure. • Willingness to put in extra time and efforts on a daily basis and stamina to be on the toes day and night with dedication. • Strong initiative and positive attitude; passionate about customer success. • Extroverts with strong communication skills and ability to interact with internal and external partners. • Be a problem solver at heart, willing to take up any task with a genuine interest in learning by doing. • Confident and dynamic working persona, which can bring fun to the team, and sense of humor, is a plus. • Ability to meet aggressive deadlines and work under continual pressure. • Excellent written and oral communication skills and the ability to persuade, influence, negotiate and make formal presentations in meetings and training environments
Summary: Keka is the new generation HR platform with a mission to transform the workplace culture across India. Customer Success is absolutely vital for us. We will not be successful unless our customers are receiving massive value from our platform and service. The Customer Success Specialist is thus a crucial role at Keka and we are looking for awesome person! Job Description: Real Customer Success comes from the heart! Your'e passionate about engaging your customers, understand their needs, advise them and solve their problems. You have impeccable relational skills and can create win/win environments with everyone that you work with. If this is you, we'd love to talk! Job Responsibilities : - Own overall relationship with assigned clients, which include: Client On-boarding, Increasing adoption, ensuring retention, and satisfaction. - Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our product. - Develop and nurture customers for advocacy. - Work with clients aid the customer in achieving their goals. - Work to identify and/or develop upsell opportunities. - Advocate customer needs/issues cross-departmentally. Qualifications : - Cheerful, Optimistic go-getters - Learn-ability is more valued than skill set. - Impeccable written and verbal communication skills. - Detail oriented and analytical. - Strong team player but still a self-starter. - You're driven: No one needs to push you to excel; its just who you are. - Eager to learn, adapt and perfect your work; you seek out help and put it to good use. - You want to help and serve our customers
Job Responsibilities: - Own overall relationship with assigned clients, which include: Client On-boarding, Increasing adoption, ensuring retention, and satisfaction. - Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our product. - Develop and nurture customers for advocacy. - Work with clients aid the customer in achieving their goals. - Work to identify and/or develop upsell opportunities. - Advocate customer needs/issues cross-departmentally. Qualifications: - Cheerful, Optimistic go getters - Learn-ability is more valued than skill set. - Impeccable written and verbal communication skills. - Detail oriented and analytical. - Strong team player but still a self-starter. - Your'e driven: No one needs to push you to excel; its just who you are. - Eager to learn, adapt and perfect your work; you seek out help and put it to good use. - You want to help and serve our customers
Responsibilities - Communicates with customers by phone, chat or email. Manages difficult or emotional customer situations. Responds promptly to customer needs and solicits customer feedback to improve service. Follows up on order shipment and delivery for 100% customer satisfaction. Adjusts complaints concerning billing, shortages/overages, or service rendered, referring complaints of service failures to designated departments for investigation. Effectively speaks, writes and presents clearly with persuasion. Develops relationships with assigned departments/divisions/customers/vendors; understands and responds to customer needs; displays positive posture and attitude when dealing with others, regardless of their diverse background, level, or status. Identifies problems and causes; analyzes and generates best alternative solutions; makes timely, sound and appropriate decisions even under conditions of risk and uncertainty. Provide consistent performance in meeting deadlines; follows schedules and procedures. Is consistently at work and on time; ensures work responsibilities are covered when absent. Requirements - • Any Graduate with Excellent oral and written English communication • Good interpersonal skills and ability to gel and work well within a team • Freshers with good English communication skills may also apply. • Experience - 0 - 1 years • Working hours - 5 days per week Hiring Process : Face to Face Interview
Customer Support Executive | Semi Voice Process | 5 Working Days | Day Shift | Only Female Candidates | The Job Role and Responsibilities The primary responsibilities of a Customer Service Executive would be : • Attend to customer queries on all 3 channels (Voice/Email/Chat) professionally to provide information about products and services. • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications. • Follow up to ensure that appropriate actions were taken on customers' requests. • Refer unresolved customer grievances or special requests to designated departments for further investigation. Competencies and Skills Required Customer Service Executive plays a critical role in providing an interface between customers and the client company. ITeS companies look for candidates who have good communications skills, interpersonal skills and can handle stress well. The candidate should possess good listening skills, and the ability to think quickly, to make a recommendation or solution to the customer's problem. A clear and pleasant speaking voice and fluency in English is also desired. The major skills and competencies that employers look for in a candidate are: • Good communications skills • Ability to listen and active problem-solving skills • Good interpersonal skills • Ability to handle pressure Preferred : Experience with International Process
About the company JetPat is a fast growing product company in the HealthTech domain. We are well funded and are scaling across India. The Role We are looking for talented women who can be Multilingual and are superb at keeping up Customer Relationship & its support services. The person would be the key member of the company to build a strong bond with them. This role is for someone keen on getting in on the ground floor of a startup, with the opportunity to build out the strong pillars for the company. We also want someone who is passionate about our mission to transform the way that the current market is structured, and is excited about building a company with a potentially high impact. This is a compelling opportunity to play a key role as we build out a disruptive company in an exciting space. Requirements Marketing Professional worked ideally in customer support/service. Clarity of thought with strong communication skills. Passionate about marketing and driven to produce high-quality of customer services. Skillsets patience, politeness and willing to learn new things are a plus. Perks Offer 1. Becoming a leader of your own skill set and interest 2. Exposure to understand market opportunities and contribute directly to growth of company 3. Learning 10X times more than what you know now 4. We will provide great work environment and challenging work. 5. At JetPat, there will be freedom to contribute towards ideas, space to take nice initiatives and flexible working hours
Top Skills: Must have neutral accent (Most important) 1. Technical aptitude & ability to learn complex cloud apps 2. Provide customer support via ticket-based help desk, or Skype calls. 3. Ability to write technical user documentation with perfect grammar 4. Excellent communication and presentation skills with neutral accent 5. Familiarity with CRM systems and practices. 6. Candidate with the technical background will be plus. 7. Everything else that is required to become a true customer support champion
Happay is one of the most innovative payments company in India. Happay simplifies business expense management through its turnkey mobile and internet platform, which is powered by a Visa branded card. We are backed by top angel investors. About opportunity: - To accelerate our growth further, Happay is looking to build the industry's best Account Management team. - This role will involve in managing existing Accounts of Happay's and conducting the up-selling process as well. We are looking for someone who : - Has experience in Account Management & Up-selling as well - preferably with a financial product - Loves working in growth stage start-up - Is Excellent in building and nurturing relationships in industry - Easily collaborates with internal teams (marketing, product, design and operations) - Has strong interpersonal and communications skills Role & Responsibilities : - Managing the entire show of Account Management and supporting clients by providing end to end solutions. - Will also be responsible for New customer acquisition in relevant target segments. - Generate and own leads through various initiatives. - Respond to queries from potential and existing customers, communicate Happay's value proposition and negotiate deals successfully. - Understand client needs and address within defined TAT
About opportunity : We have seen tremendous demand and adoption in the Indian market and to spearhead our growth further we are looking to scale up our Customer Success Team across India. With increasing number of customers, it becomes very important to have a strong onboarding and relationship management team, which can ensure retention, upselling and positive WOM. Role & Responsibilities - Drive Customer Success Activities & Outcomes - Oversee successful implementation of Happay's product suite for each client - Oversee portfolio of customers, reduce Churn and explore avenues to Up-sell to maximise revenues from an account - Drive new business growth through greater advocacy and reference-ability - Influence future lifetime value through higher product adoption & customer satisfaction. - Monitor Key engagement metrics like Churn, Customer Health & Renewables - Align with Key Stakeholders of the account to build a strong relationship - Define and Optimize Customer Lifecycle - Map Customer journey and define segmentation of customer base and varying strategies. - Develop listening points in journey (e.g., usage, satisfaction, etc.) - Identify opportunities for continuous improvement - Learn from best practices in industry - Measure Effectiveness of Customer Success - Define & establish a system for tracking operational metrics for the team. - Send periodic performance report with Key Metrics to Happay's Executive team - Lead best in class Customer Success Team - Manage a team of Key Account Managers and help them in implementation & troubleshooting. - Recruit experienced leaders for different functional roles. - Drive a culture of continuous learning and accountability within the team. - Foster collaboration within the team and across the customer lifecycle. - Inspire Customer Success Across Company - Create company-wide culture of Customer Success - Align with Marketing around marketing to existing clients. - Align with Product around driving product roadmap - Align with Sales around cross-sell and up-sell and focus on selling with a retention focus - Align with Executive Team around key metrics and objectives Skills & Background Requirement - Minimum 6 years of experience in Customer Success - Experience in handling team of 15-20 members - Experience in onboarding complex products/solutions with SMEs and Enterprise clients - Excellent communication and presentation skills - Is Excellent in building and nurturing relationships in industry - Networking and strong orientation towards customer management - Deep understanding of value drivers in recurring revenue business models - Is very well-versed on developments related to SaaS products in India. - Ability to manage influence through persuasion, negotiation, and consensus building
Qualities: Good Communication Skills(English) friendly in approach and a positive attitude. Requirements: Manage proper database of leads pipeline & have close followups for closure. Manage our Chat Platform - realtime chats with consumers to resolve their queries & drive sales. Close Leads - Outbound calling to the consumers who have shown interest in our services. What we offer: Great Incentives (our current team takes home 2-3 times the salary as incentives) Friendly environment to work, learn & grow Super fun-loving team The opening is on urgent basis, Office situated at : Mulund East. Job Type: Full-time
We are an upcoming startup in the Health & Fitness space.The role that is open is Operations & Marketing Executive, based out of either Thanjavur or Bangalore. This is an exciting opportunity at an with a lot of learning, particularly if you are looking to move into Business & Revenue related roles from your current role. A broad introduction to the business and our ethos. I am Antony Anand - founder of Durafit Fitness Equipments (www.durafit.in). I am an alumnus of IIM-Ahmedabad, with experience in ecommerce (Ex-Flipkart & Snapdeal). I have founded this company with the vision of revolutionising the Fitness Equipment space with IOT and Manufacturing. We have successfully done a pilot launch of our products in Amazon & Flipkart and have established brand presence, within a short period of time. We are now venturing to expand the business into Gym Equipments, Offline stores, Extensive Brand building in the second phase of our plan. We intend to get into Manufacturing and Smart Devices in the next year as well, once brand presence is established. We are looking at potential funding in 6-8 months time frame as well. We are already growing at 100% every quarter, and you will be one of the first employees to join us here at Durafit. This will provide an opportunity to have end-to-end visibility of an entire business from Finance, Marketing, Sales, Funding, Procurement, Manufacturing, HR etc, and then experiment and grow into any role that you are passionate about within the company. We are looking for some smarts, self-motivation, business ownership & people skills - people who can quickly take ownership of the business and grow really fast with the company.
We are hiring a Customer Success Associate with the passion to walk that extra mile and flair to engage with customers by providing exceptional customer support. Responsibilities Own and drive resolution to customer requests for product specific workflow and how-to questions Interact with customers and determine knowledge gaps within HappyFox knowledge base Participate in continuous product training to drive improvement in support quality Edit, post and take responsibility for the quality of knowledge base articles Proactively assist customers by optimizing article content and titles, keeping in mind the searchability for solutions through support center Work with the sales team to assist in activities that include but not limited to: setting up the application for new customers, solving queries, directing them to relevant knowledge base article and educating them to help themselves, drive community forum engagement Take ownership of support tickets, adhering to SLAs and resolution time commitments Requirements Proven work experience and passion to work in customer support for a technology based B2B organisation Demonstrated competencies including procedural and technical writing, managing customer relations, and a stong technical acumen Knowledge and familiarity with social media platforms Ability to manage ticket priorities based on urgency and customer profile Self-motivated, flexible, and a team player with the ability to produce quality results in a dynamic set up Outstanding verbal and written communication Excellent organisational and follow-up skills; project management skill is preferred Prior experience working with a SaaS based technology product (optional) Worked for a bootstrapped high growth startup (optional)
Do you feel happy when you users are satisfied? And conversely, do you feel restless when users are not able to achieve their desired results? If you're analytical, data oriented, user focused and are tech savvy - this will be a great role to make an impact. Exprience in a data driven SaaS company is highly desirable. Reply to discuss more!
Chargebee is a PCI Level 1 certified recurring billing platform for subscription based SaaS and eCommerce businesses. Chargebee integrates with the leading payment gateways like Stripe, Braintree, PayPal etc. around the world to let you automate recurring payments. Being a customer solution engineer for Chargebee means working with customers from the get-go - understanding their pain points, offering business intelligence, and customizing Chargebee to suit their every need.
Maintaining relationship with all potential and existing clients. Reaching out to new customers and making materials outlining the benefits of product/ services. Understanding the client requirements and then customizing the product/ services as per their needs. Providing all kind of support and product knowledge to existing clients. Researching and identifying sales opportunity, generating leads, target identification and classification. Understanding the client requirements and then customizing the product/ services as per their needs. Complete business operations for new/existing clients and fulfillment of post sales business operation needs.
Business Operations Executive About Intellicar Telematics Pvt Ltd Intellicar Telematics Private Limited is a vehicular telematics organization founded in 2015 with the vision of connecting businesses and customers to their vehicles in a meaningful way. We provide vehicle owners with the ability to connect and diagnose vehicles remotely in real-time. Our team consists of individuals with an in-depth knowledge and understanding in automotive engineering, driver analytics and information technology. By leveraging our expertise in the automotive domain, we have created solutions to reduce operational and maintenance costs of large fleets, and ensure safety at all times. Solutions: Enterprise Fleet Management, GPS Tracking Remote engine diagnostics, Driver behavior & training Technology Integration: GIS, GPS, GPRS, OBD, WEB, Accelerometer, RFID, On-board Storage. Intellicar’s team of accomplished automotive Engineers, hardware manufacturers, Software Developers and Data Scientists have developed the best solutions to track vehicles and drivers, and ensure optimum performance, utilization and safety at all times. We cater to the needs of our clients across various industries such as: Self drive cars, Taxi cab rentals, Taxi cab aggregators, Logistics, Driver training, Bike Rentals, Construction, ecommerce, armored trucks, Manufacturing, dealership and more. Job Description Will be responsible for ensuring effective operations of Intellicar’s enterprise solutions. Support the Operations team for data validation and analysis, data and report collection, Coordinates and Partners with the client in multi locations. Customer acquisition and key relationship management. Device installation process adherence, device fitment report analysis, coordination with technicians for smooth work flow. Diagnosing and Troubleshooting coordinating with technicians. Resource and Manpower management, logistics and supply chain management. Meet Fleet operators and managers and understand their operational challenges. Travel across client locations to monitor device fitments and support. Ensure that all the operations meet SLAs and TAT. Ensure Process Improvement for better Business Operations Experience and Skills Required Ability to work effectively & independently in a fast-paced environment Customer acquisition and key relationship management Analytical Skills, Negotiation Skills, Leadership skills, Interpersonal and Presentation Skills. Strong analytical skills and a data driven decision making mentality. Highly organized and effective communicator. Well versed in Microsoft suites (Excel, PowerPoint) Hardworking, committed and equipped to handle pressure. Super organized and a logical thinker. Qualification BE/B.Tech/ MBA or Master’s in Operations or related field with minimum defined grade. 2+ year work experience in Business operations Experience in Managing operations in IT/Telecom/Automotive industry. Prior work experience with organizations in the space of IOT or Telematics will be an added advantage.
HealYos is an exciting young health and wellness start-up headquartered in Pune. Founded by a team of experienced entrepreneurs with proven success in the digital and health space and backed by Sancheti, India’s premier orthopedic hospital, HealYos is poised to alter the healthcare service landscape. After conquering the Pune market, over the course of the next year Healyos intends to expand to Delhi and Mumbai. We are growing quickly and are looking for a young, energetic, entrepreneurial professional to head our Pune Operations. The Job Description is as follows: 1) Making Inbound & Outbound calls to potential customers and answering queries about our services 2)Collecting &Preparing reports for Management. 3)Collecting Customer Feedback About our Services. 4)Converting enquiries into appointments for our service providers. The Ideal Candidate : 1. Has 1-4 years of experience managing a team. 2. Has strong analytical skills and excellent skills with MS Office/Excel. 3. Can wear multiple hats, is open to learning and is comfortable with the rough and tumble of a start-up environment.
Six Hats Online Solutions Pvt Ltd is an IT startup company. Our first project is www.gharobar.com, it is the largest online marketplace for home based entrepreneurs. We are looking for independent and dynamic individuals to join us in writing our own start-up success story! The Operations Executive will be responsible for managing the backend operations of the website including managing shipping, updating and uploading products, giving demos to customers, answering customer queries, etc.
In this role, you will get a chance to work with founders, directors, hiring managers, HRs who are recruiting on CutShort. Your role will be to ensure they are using the product to its full potential and remove all the hurdles they face along the way. You will also need to have business and sales acumen. Some skills you will need are good communication, customer empathy & product mindset At CutShort, we are building an unconventional startup to connect passionate professionals with each other. Using Artificial Intelligence (AI), gamification and network intelligence our focus is to reduce noise and give high quality results to our users. Our recruitment solution was launched first and is seeing good traction - ~60,000 users and ~ 3000 companies such as Google, Flipkart, Ola, Zomato, Oyo Rooms, HackerRank, BrowserStack have used the platform. So far, more than 250 positions worth $2,500,000 have been closed by the hiring staff at these companies. If you are smart and want to build something as big as LinkedIn, we might have a position for you.
Sunday (www.sundayrest.com) is a new age mattress brand that sells mattresses online. The company is the leader in the online mattress space and is growing rapidly. The startup one of the few in the country that is profitable but growing fast. The work environment is fun and vibrant. It offers great learning opportunities and enough room to grow professionally. In addition to selling online, the company has just embarked on setting up retail experience centres. The first one has opened in Bangalore and more will come up in other major cities across India. The venture is run by a seasoned team of professionals from the e-commerce and home decor industry. Edit Headline
Sunday (www.sundayrest.com) is a new age mattress brand that sells mattresses online. The company is the leader in the online mattress space and is growing rapidly. The startup one of the few in the country that is profitable but growing fast. The work environment is fun and vibrant. It offers great learning opportunities and enough room to grow professionally. In addition to selling online, the company has just embarked on setting up retail experience centres. The first one has opened in Bangalore and more will come up in other major cities across India. The venture is run by a seasoned team of professionals from the e-commerce and home decor industry.
KEY RESPONSIBILITIES: Be responsible for managing support tickets and deliver above-and-beyond support through email, phone and chat. Escalate issues if necessary and work closely with our engineering team to resolve those issues. Provide customer feedback to the product management team and help them in discovering insights for the product roadmap. Assist our sales stalwarts in converting prospects to customers. Constantly work towards streamlining the support process by analyzing support requests and publishing solutions as blog posts, forums and FAQs. Cultivate and sustain an in-depth knowledge of Chargebee’s products and services. Stay active in support forums and discussions. Welcome customers, encourage participation and gradually build a valuable support community.
Is considered an expert in knowledge of products, solution or service offerings as well as competitor's offerings to be able to sell large solutions. Understands the industry and market segment in which key accounts are situated, and integrates this knowledge into consultative selling. Understands and applies program/project management methods and processes to define, plan, cost, resource, track and ensure successful pursuit. Understands the role of IT within area of specialization and how company's solutions differentially address specific vertical industry challenges as well as their cross-segment capabilities Account planning and accurate account revenue forecasting skills. Collaborates with management and sales teams in shared accounts to ensure seamless integration of specialist sales with other sales activities. Cultivates & maintains positive relationships with customers to ensure account retention & growth, and position company as the preferred vendor for meeting all business needs
Account Managers for Enterprise Level Customers in over 30 countries for a leading SaaS product. Excellent English as well as analytical skills are required. Send in your resume for more details.
● Troubleshooting, resolving all technical issues related to our software and the range of products and services it provisions. ● Interacting with clients via. live chat, web based systems, online forums and telephone to resolve their problems and gather feedback. ● Testing & analysis of all products & services. ● Identifying any bugs/issues in the system and assisting in their resolution. ● Recording, tracking and reporting problem activity ● Building strategies to improve efficiency, profitability, and quality of service ● Reviewing existing product/feature documentation; publish documentation in internal knowledge. Detailed Requirements: ● Must be customer focused and willing to do whatever it takes to resolve the customer issue. ● Strong customer interaction skills and ability to work in a variety of customer situations. ● Outstanding written and verbal communication skills ● Ability to solve complex problems quickly, inventively and resourcefully. ● Good working knowledge of computers and the internet; strong ability to develop new skills. ● Should be able to provide project foresight in tracking, interpreting and resolving issues and aiding software implementation.
Job Responsibilities: Responsible for providing assistance to end-users who’re using our products (Online Platform) Catering to queries related to platform Taking care of users Onboarding process Skill Set Required: Good communication skills Good Technical Skill (for using online platform) Graduate Good analytical and problem solving skills Good interpersonal and customer care skills
Doodhwala (Banger Tech Pvt. Ltd.) Doodhwala is your one stop shop for daily essentials. Based out of Indiranagar, Bangalore, our Rock-star team is building a great product and providing our customers with a reliable daily service. We're making Doodhwala a household name across India. If you're looking to learn, grow & want to be part of an ambitious team scaling new heights every day, Doodhwala is the place to be. We're passionate, energetic & pretty much destined for greatness :) Job Role 1) Handling customer queries 2) Maintaning Customer relationship
Customer Success Champion would be responsible for talking to the customers and helping them with their queries regarding our software product. Responding to and Answering Calls, Emails and Web Tickets of end users in a cordial, professional manner Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled Providing first level support on our services via remote desktop calls if required Route/Assign tickets to the appropriate support group, if necessary. Identifying and escalating high-severity, priority issues Updating Pending Tickets with timely, precise, accurate updates Following-up with end users, if necessary, for closure of pending tickets
plan-a is a startup digital marketing agency offering Strategy, Content & Digital Advertising solutions. We are on the look out for an enthusiastic account service manager, having experience in digital media. A day in the life of a client servicing executive at plan-a: 1. Understanding the requirements of the clients 2. Ideating & Brainstorming with the team to give the best output 3. Being on top of digital trends 4. Implement these trends to create compelling content for a relevant client 5. Create monthly reports & chart a plan for taking the brand forward 6. Keep the team ticking and ensure all deliverables and targets are being achieved 7. Be the single point of contact for all clients working with the organisation
Qualification: PG Graduation: MBA Job Designation: Business Development Executive - Trainee Requirements: Excellent communication skills (written and spokenng to work on) Willing to work on rotational shift Flair for IT sales & marketing Ability to work with deadlines in a fast paced environment and in rotational shifts Self motivated, patient and fast learner Freshers welcome, immediate joiners preferred
Job brief We are looking for Asst. Manager - Customer Relations who is experienced enough to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the helpdesk running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations. The Asst. Manager - Customer Relations sets the vision, direction, and culture of his team by managing individual and team performance expectations and goals, maintaining singular focus on ensuring and improving customer satisfaction, by identifying broader customer impacting issues and implementing solutions to drive quality and productivity, while achieving real time desired service levels. Responsibilities Develop service procedures, policies and standards Identifying customer impacting issues, working out and implementing solutions and process improvements to increase customer satisfaction rate Take ownership as a Nodal Officer of the escalated issues and ensure speedy resolution Organize, prioritize and schedule issues based on the severity of the issue Focus on SLA management, quality and customer experience Keep accurate records and documents of customer service actions and discussions Analyse statistics and compile accurate reports Assist in developing and implementing training programs to improve the quality and productivity of the team Expected to be 2nd in line to the Operations managers and at times might be required to perform delegated duties of Operations Manager Carrying out supervisory responsibilities in line with the organization’s policies Requirements Proven working experience in providing customer service support and team management Direct experience in support operations Demonstrated ability to direct and manage a group of people Strong client-facing, interpersonal and communication skills Advanced troubleshooting and multi-tasking skills Ability to handle complex and ambiguous scenarios Can adapt well to changing circumstances, direction, and strategy Ability to support business and provide solutions to customer pain points Proven ability to manage reporting and analysis Ability to effectively and efficiently complete difficult goals or assignments Confident in using Microsoft Office especially Excel and Powerpoint Advanced computer skills using a variety of programs highly desired Round the clock availability, including willingness to work on weekends, and outside of the "standard" work day Bachelor’s degree, preferred Project Management & knowledge of Six Sigma/Lean Processes, MBA is a plus
Basic coding knowledge is utterly required.
“Get the sale” using various sales methods Forecast sales, develop “out of the box” sales strategies/models and evaluate their effectiveness Attend meeting, sales events and trainings to keep abreast of the latest developments Evaluate customers needs and build productive long lasting relationships Meet personal and team sales targets Research accounts and generate or follow through sales leads Report and provide feedback to management using finance Maintain and expand client database within your assigned territorial statistical data
Ace Data is an industry leader in the area of Cloud Backup, Disaster Recovery, Data Protection and Storage and Data Analytics Solutions (Please check out our corporate video at www.ace-data.com). As we move aggressively towards our 'Vision 2020', driven by the values of : •Proactive Approach •Responsive •Integrity •Excellence •Growth •Care •Teamwork we are looking for young dynamic professionals for our sales and service team, to drive our next level of growth.
PurpleDocs is a revolutionary service that’s making the lives of doctors easy by efficiently managing their critical patient records. Backed by a young and hard working team, the service shall be serving larger part of the nation in coming months. We are a team of young enthusiasts who love innovating solutions. We carve our own path, make mistakes while doing so but learn from them. We are looking for like minded, young, energetic people who can make this journey all the more interesting and help us all grow together.
Furlenco is a venture funded company that is disrupting the way Indians get furniture, by designing and manufacturing very high quality furniture & making it available at affordable monthly rentals. The company has witnessed explosive growth and is in thousands of homes in Mumbai, Pune and Bangalore. Furlenco is looking for smart, aggressive, enthusiastic and a self-motivated individual who is capable of narrowing their focus to one singular goal, in this case, growth. The role will allow you to own complete responsibility of driving successful customer experience through visits and face to face interaction. What we want: • You have a vibrant mental dexterity to establish, develop and maintain business relationships with our customers to provide them with a Wow Furlenco experience. • You have a knack for understanding people and making them feel comfortable around you. • You are very comfortable travelling within city limits 5 days a week to put a smile on Furlenco’s customers. • You have in the past smartly handled customer queries and concerns through face to face interaction, leading to growth in brand identity • 0-3 years of successful customer experience record What you get: • Opportunity to represent our brand and be the face of Furlenco to our new and existing customers. • Knowledge enrichment about the start-up culture, its competitors and about potential new products and services. • Opportunity to set up and be part of new age delivery experience. Write to us at email@example.com
Furlenco is a venture funded company that is disrupting the way Indians get furniture, by designing and manufacturing very high quality furniture & making it available at affordable monthly rentals. The company has witnessed explosive growth and is in thousands of homes in Mumbai, Pune and Bangalore. Furlenco is looking for smart, aggressive, enthusiastic and a self-motivated individual who is capable of narrowing their focus to one singular goal, in this case, customer service. The role will allow you to be the face of Furlenco in contributing towards Furlenco’s brand recognition growth. What we want: • You have a vibrant mental dexterity to establish, develop and maintain business relationships with current and prospective customers. • You are confident in handling customers over telephone calls • You have in the past smartly handled customer queries and concerns leading to growth in brand identity • 0-3 years of successful customer handling experience What you get: • Opportunity to work with a multifunctional team • Knowledge enrichment about the start-up culture, its competitors and about potential new products and services. • Opportunity to set up and be part of new age delivery experience. Apply to us at firstname.lastname@example.org
To provide support for queries related to Transactions on TaskBucks and handle issues related to payment tracking Maintaining that Turn Around Time (TAT) of 24 hours is maintained to respond to customer queries on other channels like email, social, blogs, appstore etc Liaising with the operations and tech team for any additional follow up required for customer queries Daily MIS & Data analytics for customer queries, turn around time for addressing customer queries
CarOK is an online platform for car servicing & repairs. Currently based out of Pune City with more than 3000 happy customers. CarOK service advisors inspect your car & tell you the minimum work required. The CarOK team sends you multiple quotes for your car's work and then the advisors pickup, supervise and drop off the car at your doorstep.
CarOK is an online platform for car servicing & repairs. Currently based out of Pune City with more than 3000 happy customers. CarOK service advisors inspect your car & tell you the minimum work required. The CarOK team sends you multiple quotes for your car's work and then the advisors pickup, supervise and drop off the car at your doorstep.
Are you good with people? Can you genuinely understand issues, resolve problems and integrate feedback into the company successfully? If you are an active listener with super communication skills you might be the person we are looking for. We need a client - servicing individual who is ready to tackle any customer issue that comes their way. Follow up with clients and track customer patterns,, answer customer queries on phone, chat and email, help customers pick out the perfect treats, manage the entire fulfilment process, and handle our delivery partners. We at Lovetreats are a mostly women driven team based in Bangalore from where we reach out to people all over India. What gets us out of bed every morning is our mission to transform the Indian intimate lifestyle market and make access to intimate products easy, confidential and non-intimidating. Because shopping for sexual health and pleasure products shouldn’t feel sleazy or uncomfortable. We believe that a little bit of inspiration and spirit of adventure can make our relationships with our bodies and our partners a whole lot more exciting and pleasurable. Sexuality is an important part of our lives. We want to give it the attention it deserves and remove the taboos surrounding it. This reflects in everything we do, from the way we hand pick the products on our site and the user experience we offer, to our customer service and the ideas we spread through our blog. We are the first intimate lifestyle brand in India that makes you smile, not cringe. Lovetreats is an inclusive workspace. We are open to female as well as male applicants, people who want to switch career tracks or restart careers. We are also interested in working with mothers who are coming back to work after a break as well as open to non-citizen individuals looking for a career in Bangalore. If you can be sure about the number of hours you can devote to Lovetreats, we’re always ready to find a way to work with talented people!
Looking for a sales engineer to sell energy efficient product to b2b clients