Product Support Specialist

Apply only on this link - https://loginext.hire.trakstar.com/jobs/fk03zmf?source=" target="_blank">https://loginext.hire.trakstar.com/jobs/fk03zmf?source=

LogiNext is looking for an ambitious and committed specialist in Lead Generation who can do what it takes to succeed. You will identify business opportunities and generate interest among the key players. You will develop new prospects and build a great sales pipeline.

You have experience in generating leads and expanding the customer database in a product organization. You are a master in striking an engaging conversation with senior executives and attracting their attention towards the product value.

Responsibilities

Identify prospective clients and build a strong sales pipeline for the Sales Managers via cold - calling, out-bound leads, email communications, LinkedIn, referrals and other direct marketing methods Find unique ways to attract the attention of C-level executives of retail, FMCG, transportation, courier, manufacturing and e-commerce companies across Asia and North America to influence them to use LogiNext Product suite Initiate appointments with Sales team and sync-up with the respective Sales Manager to determine meeting output and follow up aggressively to close the deal Communicate status on a daily, weekly and monthly basis via phone and emails in accordance with the strategic plan and goal as developed by the Sales Head Log and record each-and-every outreach made, in CRM, producing regular activity reports as requested by Sales Head Act as a bridge between Marketing and Sales. Be cognizant of each marketing initiative, and work toward corporate objectives

Requirements

Bachelor’s degree or equivalent in the field of computer science, information technology, mathematics or similar domains 2-3 years of experience in lead nurturing, lead generation and appointment setting Possessing good understanding of sales cycle, with a proven track record in a product organization Good working knowledge of enterprise technology and SaaS market Ability to take ownership, must work well individually or as a team member and to prosper in a fast-accelerating sales environment Knowledge of using CRM would be an added advantage Excellent selling skills, presentation skills, verbal and written communication skills and time management skills are essential Comfortable working in US shift All in all, someone who loves talking, engaging and selling round the clock

AppItSimple Infotek is a leading software development company that specializes in providing innovative and customized software solutions to businesses of all sizes. With a team of experienced developers, designers and project managers, we help organizations to transform their ideas into successful digital products. Our focus is on delivering high-quality, scalable, and secure solutions that meet the unique needs of each client. Whether you're looking for a custom web application, mobile app, or cloud-based solution, AppItSimple Infotek is your partner for success. 

URL : https://appitsimple.com/

Product : SoftwareSuggest : https://www.softwaresuggest.com/

SoftwareSuggest is a comprehensive software directory that helps businesses discover the right tools to achieve their goals. Our platform provides a vast collection of software solutions across various categories, including project management, marketing, customer service, and more.

With our expert reviews and user ratings, finding the right software has never been easier. Our goal is to simplify the software selection process by providing a one-stop-shop for businesses to find and compare software solutions, saving time and effort in the process. 

Whether you're a small business or a large enterprise, SoftwareSuggest is your trusted guide to finding the software that's right for you.

Appitsimple prides itself on a flexible work environment that empowers employees to be key decision-makers to grow personally and professionally. The company strives to develop leaders through an active mentoring program and skill development initiatives. An inclusive workplace, Appitsimple encourages freedom, and independent thinking and aims to create thought leaders in the business ecosystem.

Roles & Responsibilities :

-Calling domestic customers who are looking for business-related software in different verticals.

-Gathering their requirements and giving them proper consultation about the software.

-Understanding prospect's requirements and qualifying the leads under correct categories.

-Dialing on all the leads received on categories that are assigned without fail. 

Requirement :

-The candidate should be fluent in the English language.

-Should have at least 1 year of experience in the international or domestic calling process.

-Should have good communication skills.

Contlo is an innovative AI native marketing platform that empowers modern, fast-growing businesses to harness the potential of their brand's own generative AI Model. By utilizing Contlo's cutting-edge technology, businesses can optimize their end-to-end marketing strategies, drive customer retention through personalized campaigns, and automate customer journeys with contextual Generative AI marketing capabilities across various touchpoints. Contlo's Brand AI Model™ allows businesses to seamlessly orchestrate their brand marketing activities by generating personalized marketing creatives and copies, creating behavior-based customer segments, and automating customer journeys. As the Brand AI Model™ is utilized, it continues to learn and improve, enabling businesses to achieve even greater marketing success. To gain a deeper understanding of the product we're building,

Please refer to the following links:

• Contlo AI Marketer: Link 1
• Contlo Brand AI Model™: Link 2
• Contlo Official Website: Link 3

Job Description:

Contlo is seeking highly motivated and talented Sales Development Representatives (SDRs) to join our dynamic and growing team. As an SDR at Contlo, you will play a crucial role in driving the company's sales growth by generating qualified leads and establishing initial relationships with potential customers. You will be responsible for prospecting, qualifying, and engaging leads to create a robust pipeline for our sales team. This is an excellent opportunity for individuals who are passionate about cutting-edge AI technology and want to contribute to the growth of an exciting startup.

Responsibilities:

• Conduct thorough research to identify potential target customers within the defined market segments.
• Reach out to prospects via various channels (e.g., phone calls, emails, social media) to introduce Contlo's AI native marketing platform and its benefits.
• Qualify leads by engaging in meaningful conversations to understand their business needs, challenges, and pain points.
• Effectively communicate the value proposition of Contlo's Brand AI Model™ and how it can revolutionize their marketing strategies.
• Collaborate closely with the sales and marketing teams to ensure a smooth transition of qualified leads into the sales pipeline.
• Maintain accurate and up-to-date records of all prospect interactions and activities in the CRM system.
• Participate in regular training sessions to stay updated on product knowledge and industry trends.
• Meet and exceed monthly and quarterly targets for qualified lead generation and pipeline development.

Qualifications:

• Bachelor's degree in business, marketing, or a related field (or equivalent work experience).
• 0-2 of experience as a Sales Development Representative in SaaS.
• Strong interpersonal and communication skills, with the ability to engage with prospects effectively.
• Excellent active listening skills and the ability to ask insightful questions to understand customer needs.
• Self-motivated and results-driven with a demonstrated ability to meet and exceed targets.
• Knowledge of the marketing technology landscape and familiarity with AI-based marketing solutions is a plus.
• Experience using CRM systems and sales engagement tools is preferred.
• Ability to thrive in a fast-paced, startup environment with a willingness to adapt and learn quickly.

As a customer success manager your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and Improve customer experience and customer satisfaction (Customer Love metrics)

• Be the single point of contact for all your customers from the time they sign the contract.
• Establish a trusted relationship with them and help them succeed with QDC through product adoption and delivering value promised.
• Understand the customer’s goals, org structure, key challenges, and define their success.
• Work with sales and on-boarding team to plan and execute a seamless customer on-boarding process, ensuring a smooth ‘go live’.
• Identify customer insights and pain points and help shape the product roadmap by providing active feedback to the product team.
• Proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value and renewal timeframe, making sure subscriptions are renewed timely.
• Monitor at-risk customer behavior and carry out activities to retain them.
• Own churn and expansion for all your accounts.
• Identify opportunities for portfolio growth and contact customers for upsells.
• Work towards turning customers into advocates of QDC.
• Collaborate with the Marketing team to build customer case studies, testimonials, and referrals. 

• At least 2+ years of work experience in a customer-facing role such as Customer Success, Account Management and Sales, etc.
• Ability to understand a software product and its nuances very well.
• Excellent written and verbal business communication skills.
• Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
• Ready to work during US hours - in future

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in 

• Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adapt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like https://www.youtube.com/watch?v=EbB828K28zs&;feature=emb_title">these.
• Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups buildinghttps://valuesaas.co/"> value SaaS
• Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

• 3 Billion garments processed through QDC Dry Cleaning Cloud
• 47 countries
• 1000+ Paid subscribers
• 5000+ Users
• All this could be achieved with a nimble team of 20 from our single office in Noida

• Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
• Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
• Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.

Responsibilities

• Educating customers about our business solutions.
• Presenting product to prospective clients.
• Negotiate agreements and keep records of sales and data.
• Closing customer contracts and generating new sales.
• Using automation tools to track progress and report goals.
• Analyzing consumer needs and developing innovative solutions.
• Remain in regular contact with your clients to understand and meet their needs.

Qualifications

• Strong interpersonal skills. Must be able to negotiate and problem-solve.
• Knowledge of current marketing and advertising trends and best practices.
• Strong leadership and decision-making skills.
• Demonstrable business acumen and a deep understanding of business sales processes.
• Proven experience as an Account Executive, or similar sales/customer service role
• Knowledge of market research, sales and negotiating principles
• Excellent communication/presentation skills and ability to build relationships
• Organizational and time-management skills
• Enthusiastic and passionate
• 2+ years experience

Why should you join us?

We at Fieldproxy provide more than just a startup experience. Some of the perks you will be getting include:

• Competitive Salary
• Company-paid Health Insurance
• Friendly and supportive work culture
• Other perks such as free snacks and an informal dress code

Skills:- Customer Relationship Management (CRM), Account Management, Key account management and Sales

Desired Candidate Profile

• A Master’s degree in business administration (MBA), Marketing
• Minimum 16 to 22 yrs of Sales experience in paper industry
• Excellent verbal and written communication skills
• Willingness to travel regularly to different markets
• Proficiency with Microsoft office
• Strong analytical skills and ability to work well with little supervision

• Coordinating with internal (operation, sales) and external stake holders (Client POC)
• Ensuring that customers receive the quickest service possible
• Assisting representatives in handling disappointed customers
• Determining a course of action to resolve customer problems
• Training newly hired customer service representatives

Desired Candidate Profile

• Graduates from tier 1/2 engineering / management colleges
• 3-5 years of experience in B2B Client Servicing
• Proven track record of handling escalations
• Team handling and monitoring capabilities
• Ability to adapt quickly to a new environment     

We at Zoop.one are looking for a technically savvy Customer Success executive who possesses a strong drive for results.

Duties for the Customer Success Executive will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. You should be able to contribute to creating and maintaining good customer relationships and ensuring smooth onboarding.

Job Role:
Develop and manage client portfolios.
Sustain business growth and profitability by maximizing value.
Analyse customer data to improve customer experience.
Hold product demonstrations for customers.
Improve onboarding processes.
Mediate between clients and the organization.
Handle and resolve customer requests and complaints.
Minimize customer churn.
Aid in product design and product development.
Operate as the lead point of contact for all matters specific to our customers
Support and coordinate with the tech team to ensure seamless delivery to clients

What you’ll do:

Own the product knowledge base
Map customer journey and identify improvements at every stage
Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success
Develop a trusted advisor relationship with key customer stakeholders
Be the product champion, interpret customer insights to drive change in product and act as a voice of the customer to the Product team
Manage the Customer Success strategy for tracking and reporting on client health and reducing Customer Churn
Create and perform Monthly/Quarterly Business Reviews for ensuring customer retention and expansion - effectively delivering results to key stakeholders
Raise open issues with cross-functional teams and take ownership of resolving the issues in a timely manner
Constantly work towards providing innovative strategies for delivering customer delight
Engage with clients to understand the nuances of their work processes and the resulting needs and pain points.

Tools and Skills Required

Must Have:

Highly organized and able to multi-task.

Communication skills
Self-driven and proactive nature.
Excellent communication and interpersonal skills.
Experience in SAAS based product, CRM or ERP.
Knowledge of customer success processes.
Experience in document creation.
Patient and active listener.
Passion for service.

Have high proficiency in Microsoft Office (Excel, Word, PowerPoint)

Good to Have:
You should be passionate about engaging customers and expanding their use cases through our product
You have strong problem-solving skills and are great at finding creative solutions and workarounds when needed
You have good data analysis and data-driven decision-making skills
Strong project management skills

Experience:
3+ years proven track record in an enterprise account management role (Customer Success, Relationship Manager, etc.)

Strong Technical Background.

What’s attractive about us?
We offer a suite of memberships and subscriptions to spice up your lifestyle. We believe in practicing an ultimate work life balance and satisfaction. Working hard doesn’t mean clocking in extra hours, it means having a zeal to contribute the best of your talents. Our people culture helps us inculcate measures and benefits which help you feel confident and happy each day. Whether you’d like to skill up, go off the grid, attend your favourite events or be an epitome of fitness. We have you covered round and about.

• Health Memberships 
• Sports Subscriptions 
• Entertainment Subscriptions 
• Key Conferences and Event Passes
• Learning Stipend 
• Team Lunches and Parties 
• Travel Reimbursements 
• ESOPs 

That’s what we think would bloom up your personal life, as a gesture for helping us with your talents.
Join us to be a part of our Exciting journey to Build one Digital Identity Platform!!!