Zenon SCADA

✡️ TECHNICAL VOICE SERVICE

➡️24*7 rotational shifts

➡️5 days working, 2 rotational week-offs

✡️ Job summary- Customer service related to technical troubleshooting of HP systems

✡️ *Eligibility criteria- HSC/Graduate with minimum 6 months international experience is Mandorty

➡️Comms skill - C2 or C1

➡️ Rounds of interview- HR round - Amcat - Floor ops

➡️CTC - 30k in hand (on basis of profile)

Key Responsibilities

• Design end-to-end architecture for scalable full-stack applications.
• Lead backend development using Python and Flask framework.
• Design and optimize MongoDB data models and queries.
• Define frontend architecture (React/Angular/Vue – as applicable).
• Establish coding standards, design patterns, and best practices.
• Build and optimize RESTful APIs and microservices.
• Implement authentication, authorization, and security best practices.
• Ensure high performance, scalability, and reliability of applications.
• Drive CI/CD implementation and DevOps best practices.
• Review code, mentor developers, and guide technical decisions.
• Collaborate with product, DevOps, and data teams.
• Troubleshoot complex production issues and perform root cause analysis.
• Lead cloud deployment strategies (Azure/AWS/GCP preferred).

Required Qualifications

• Bachelor’s or Master’s degree in Computer Science or related field.
• 8+ years of software development experience.
• 4+ years of hands-on Python backend development.
• Strong expertise in Flask framework.
• Deep experience with MongoDB (schema design, indexing, aggregation).
• Experience designing RESTful and microservices architectures.
• Strong understanding of frontend technologies (JavaScript, HTML, CSS).
• Experience with Git and modern CI/CD pipelines.
• Solid knowledge of system design, scalability, and performance tuning.
• Experience with containerization (Docker preferred).
• Strong problem-solving and architectural thinking skills.

Strong Credit & Risk strategist profile

Mandatory (Experience): Must have 2.5+ years of experience as credit and risk strategiest/analyst in unsecured personal loan in B2C Fintech Product Companies (or NBFC)

Mandatory (Tech Skills 1): Must have strong understanding of automated underwriting and SMS underwriting for lending

Mandatory (Tech Skills 2): Must have experience with scorecards, rule engine, bureau data, device signals and behavioural insights

Mandatory(Company): B2C Fintech Product companies (Targeted companies list given below)

Hi

Greeting From MNR

Urgent opening for Product Manager

Location – Mumbai (WFO)

Position Overview:

Product Manager, who reports and directly works with the VP Operations and manages end to end product life cycle, gathering and prioritizing product and customer requirements, defining the product vision, and working closely with the development team to deliver winning products in line with organization’s core values and ethics.

Primary Responsibilities:

• Automate workflows for Caregivers and Patients.
• Gathers, manages, and prioritizes business requirements..
• Works closely with Technology, Sales, Marketing, and support to ensure business case and customer satisfaction goals are met.
• Develops the business case for new products, improvements to existing products, and business ventures.
• Develops positioning for improving the app experience of gig workers
• Helps optimize conversion of leads from our own website.
• Contribute your expertise to product documentation, training materials and marketing collateral for each product offering.

Education and Experience:

Selection based on expertise and depth of domain in B2C sectors preferably startups which catering to target centric hyper-growth organizations. However prior experience of1-2years in Consumer Product Development/ Digital Consumer Product would be preferable.

We are looking for a Node JS developer interested in building high performance back end using PostgreSQL. You will be responsible for architecting and building these applications, as well as coordinating with the teams responsible for other layers of the product infrastructure.

Building a product is a highly collaborative effort, and as such, a strong team player with a commitment to perfection is required.

Responsibilities

• Build Fin Tech logic with super clean code with appropriate error handling

• Integration of user-facing elements developed by front-end developers with server side logic
• Writing reusable, testable, and efficient code
• Design and implementation of low-latency, high-availability, and performant applications
• Implementation of security and data protection
• Integration of data storage solutions - Postgresql

Role:  Customer Service Representative

Job type: Full time 

Role type: Operations / Call center

Location: Mumbai

Functional Area:   Need to attend and make Inbound and outbound calls and maintain the service quality.

About the role: 

We are looking for a Customer Service Representative, or CSR, who will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

You will be responsible for -  

• Manage incoming phone calls from the Company’s Customer Service number
• Generate sales leads if needed for equipment upsells and trade-ins
• Understand and document Customers’ needs in order to help them with a resolution for their call and enter the same in a CRM system
• Provide accurate, valid and complete information by using the right methods / tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers

Requirements –

• All candidates must be proficient with the English as the primary language of communication with Hindi as a second language
• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity working with Customer Relationship Management (CRM) systems and practices
• Customer orientation and ability to adapt/respond to unscripted scenarios that may come up
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Qualification & Experience: 

• Any Graduate or Post Graduate or HSC
• 1 Year of Professional Experience.

Great to have’s: Must have skills or competencies.

• Strong written and verbal communication skills
• A basic understanding of mobile phones and computers (Apple)
• Being able to work in a fast-paced multidisciplinary environment as in a competitive landscape new data keeps flowing in rapidly and the world is constantly changing

What we offer you? 

• An open minded, collaborative culture of enthusiastic technologists.
• Getting to work with our clients and be part of the next level evolution.

About Andesoft Consulting: 

Andesoft is a boutique interactive services shop strategically combining business analytics and design. The primary domain expertise covers, Web architecture, CMS and CRM technologies
Market and business analytics to achieve better market segmentation and campaign management
Custom off-line and on-line interactive applications
The 3 major business verticals we specialize in are Health Care, Financial Services, and Public and Non-profit Sectors.

Company Profile: http://www.andesoftconsulting.com

• Obtains client information from online databases.
• Determines eligibility by comparing client information to requirements.
• Establishes policies by entering client information; confirming pricing.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes sales and organization mission by completing related results as needed.
• Skills and Qualifications:
• Verbal Communication, Phone Skills, Listening, Data Entry Skills, People Skills, Informing, Customer Focus, Customer Service, Attention to Detail, Professionalism, Multi-tasking