Website Operations Intern

Web & Digital Operations Specialist

WordPress | Shopify | SEO | AI

Location: India – Remote / Hybrid

Experience: 3–6 Years

Employment Type: Full-Time

About the Role

We are looking for a hands-on Web & Digital Operations Specialist who can independently manage websites, support digital initiatives, use AI effectively, and take ownership of projects from requirement through completion.

This is not a traditional frontend developer role and it is also not a pure digital marketing role.

The ideal candidate is someone who is comfortable working across WordPress, Shopify, website optimization, SEO, digital operations, AI tools, QA, and project coordination.

You do not need to be an expert in everything. What matters is your ability to understand a problem, research what you don't know, use the right tools, execute independently, and verify that the final result actually works.

What You'll Do

Website Management & Optimization

• Build, update, and maintain websites using WordPress and/or Shopify.
• Create and improve landing pages, product pages, forms, and other website sections.
• Troubleshoot website issues and coordinate technical fixes when required.
• Ensure websites work properly across desktop and mobile.
• Improve website usability, page speed, navigation, and overall user experience.
• Perform website QA, including checking links, forms, images, copy, CTAs, layouts, and functionality.
• Work with developers/designers when a task requires deeper technical expertise.

SEO & Digital Performance

• Handle fundamental on-page and technical SEO activities.
• Perform keyword and competitor research.
• Understand and work with tools such as Google Search Console and Google Analytics/GA4.
• Identify opportunities to improve website traffic, engagement, and conversions.
• Understand how landing pages, content, SEO, traffic sources, user experience, and CTAs affect business results.
• Support digital marketing activities when required.

We are not necessarily looking for a PPC/performance-marketing specialist. You should, however, understand how websites support broader digital marketing and conversion goals.

AI & Automation

AI will be a regular part of this role.

You will use tools such as ChatGPT, Claude, Gemini, Perplexity, Cursor/Copilot or similar AI tools to:

• Research unfamiliar topics and industries.
• Assist with website development and troubleshooting.
• Analyze information and identify possible solutions.
• Create and improve content.
• Support SEO and competitor research.
• Speed up repetitive tasks.
• Improve internal processes and documentation.
• Explore opportunities for automation.

You don't need to already be an advanced AI automation engineer.

However, you should be comfortable with AI and interested in learning how tools such as Zapier, Make, n8n, APIs, scripts, or similar platforms can reduce repetitive manual work.

Most importantly, you should review and verify AI-generated output rather than blindly accepting it.

Project Ownership & Coordination

• Take ownership of assigned projects from requirement to completion.
• Break objectives into clear tasks and priorities.
• Coordinate with designers, developers, content teams, marketing teams, or external partners when needed.
• Track deadlines and follow up on dependencies.
• Communicate blockers early rather than waiting until deadlines are missed.
• Maintain checklists, documentation, and project updates.
• Perform final QA before considering a project complete.
• Handle multiple projects and prioritize based on urgency and business impact.

What We're Looking For

Must Have

• 3–6 years of relevant web/digital experience.
• Hands-on experience with WordPress and/or Shopify.
• Strong understanding of responsive websites and website usability.
• Practical understanding of SEO fundamentals.
• Experience maintaining, troubleshooting, and improving websites.
• Regular experience using AI tools such as ChatGPT, Claude, Gemini, Copilot, Cursor, etc.
• Strong research and problem-solving ability.
• Ability to work independently without requiring step-by-step instructions.
• Good attention to detail and QA mindset.
• Ability to manage tasks, deadlines, and project requirements.
• Good written and verbal communication skills.

Good to Have

Experience with some of the following would be valuable, but we don't expect candidates to have all of them:

• Google Analytics / GA4
• Google Search Console
• HTML / CSS / JavaScript
• Shopify Liquid
• WooCommerce
• Landing-page optimization / CRO
• Digital marketing
• Email marketing
• Google/Meta Ads
• Git/GitHub
• APIs
• AI-assisted development
• Zapier / Make / n8n or other automation tools
• Basic graphic/content tools such as Canva
• Working with designers, developers, marketers, or external clients

The Kind of Person We're Looking For

We are particularly interested in someone who thinks:

“I haven't done this before, but I can figure out how to do it.”

rather than:

“I haven't done this before, so someone needs to show me how.”

You should be someone who:

• Investigates problems before jumping to solutions.
• Is comfortable learning unfamiliar tools.
• Thinks beyond the exact task assigned.
• Notices issues and raises them proactively.
• Understands that completing a task is different from achieving the intended result.
• Uses AI to work faster but still applies human judgment.
• Takes responsibility for the quality of the final output.
• Can balance technical, user, and business considerations.

What This Role Is NOT

This is not:

• A pure React/frontend developer position.
• A pure WordPress page-builder position.
• A pure SEO position.
• A pure performance-marketing position.
• A pure project-manager position.
• An AI engineer/ML position.

It is a cross-functional digital role for someone who enjoys working across websites, SEO, AI, digital operations, troubleshooting, optimization, and project coordination.

Selection Process

Shortlisted candidates may be asked to complete a short 15–20 minute practical problem-solving assessment.

This will not primarily be a coding test.

You may be given a realistic digital problem and asked to explain:

• What you would investigate.
• How you would approach the problem.
• What you would prioritize.
• Which tools you would use.
• How AI could assist you.
• How you would verify your solution.
• How you would know whether the problem was actually solved.

We are more interested in how you think and approach unfamiliar problems than whether you already know every tool we use.

One important change I'd make to your hiring

I would actually use “Web & Digital Operations Specialist” as the public-facing title rather than “AI & Digital Operations Specialist.”

AI is still prominent in the JD, but putting AI first in the title can attract AI developers/engineers and candidates who primarily use AI tools, while your foundation is really websites + digital operations + SEO + ownership, with AI being how you want them to work.

This revised JD should also make candidates like Tarun, Shubham and Deepanshu easier to compare: you don't reject Tarun just because he isn't a PPC specialist, and you don't automatically favor Deepanshu because he's a strong marketer. The question becomes whether each candidate has the web/digital foundation + AI aptitude + ownership needed for this particular role.

only give JD That I can post

Web & Digital Operations Specialist

WordPress | Shopify | SEO | AI & Automation

Location: India – Remote / Hybrid

Experience: 3–6 Years

Employment Type: Full-Time

About the Role

We are looking for a hands-on Web & Digital Operations Specialist who can independently manage websites, support digital initiatives, use AI effectively, and take ownership of projects from requirement to completion.

This is not a traditional frontend developer role or a pure digital marketing role. We are looking for a versatile digital professional who is comfortable working across WordPress, Shopify, SEO, website optimization, AI tools, digital operations, QA, and project coordination.

You do not need to know everything. You do need to know how to figure things out, use the right resources, and deliver high-quality outcomes independently.

Key Responsibilities

Website Management & Optimization

• Build, update, and maintain websites using WordPress and/or Shopify.
• Create and optimize landing pages, product pages, forms, and website sections.
• Troubleshoot website issues and implement or coordinate fixes.
• Ensure websites are responsive and work effectively across devices and browsers.
• Improve website speed, usability, navigation, and overall user experience.
• Perform thorough QA of links, forms, images, content, CTAs, layouts, and functionality.
• Work with developers and designers when deeper technical support is required.

SEO & Digital Performance

• Handle fundamental on-page and technical SEO activities.
• Conduct keyword, competitor, and market research.
• Work with tools such as Google Search Console and Google Analytics/GA4.
• Identify opportunities to improve website traffic, engagement, and conversions.
• Understand how SEO, content, landing pages, user experience, traffic sources, and CTAs contribute to business results.
• Support broader digital marketing activities when required.

AI & Automation

• Use AI tools such as ChatGPT, Claude, Gemini, Perplexity, Cursor, Copilot, or similar tools for research, development, troubleshooting, content, analysis, and productivity.
• Critically review and verify AI-generated outputs rather than accepting them blindly.
• Use AI to research unfamiliar industries, technologies, competitors, and customer needs.
• Identify repetitive manual processes that can be improved or automated.
• Explore and implement automation using tools such as Zapier, Make, n8n, APIs, scripts, or similar platforms.
• Continuously identify opportunities to improve efficiency using AI and automation.

Project Management & Ownership

• Take ownership of projects from requirement gathering through final delivery.
• Break objectives into tasks, priorities, and timelines.
• Coordinate with developers, designers, content teams, marketers, clients, and other stakeholders.
• Manage multiple projects and priorities effectively.
• Track progress, dependencies, deadlines, and blockers.
• Communicate issues proactively and recommend solutions.
• Maintain documentation, checklists, and processes.
• Perform final QA before considering work complete.

Must-Have Skills

• 3–6 years of relevant web/digital experience.
• Hands-on experience with WordPress and/or Shopify.
• Strong understanding of responsive websites, usability, and website optimization.
• Practical knowledge of SEO fundamentals.
• Experience troubleshooting and maintaining websites.
• Experience using modern AI tools as part of day-to-day work.
• Strong research and problem-solving abilities.
• Ability to work independently without requiring step-by-step instructions.
• Good project coordination and time-management skills.
• Strong attention to detail and QA mindset.
• Good written and verbal communication skills.

Good to Have

Experience with some of the following is preferred, but we do not expect candidates to know everything:

• Google Analytics / GA4
• Google Search Console
• HTML, CSS, JavaScript
• Shopify Liquid
• WooCommerce
• Landing page optimization / CRO
• Digital marketing
• Google Ads / Meta Ads
• Email marketing
• Git / GitHub
• APIs
• AI-assisted development
• Zapier / Make / n8n
• Canva or similar content/design tools

Who Will Succeed in This Role?

You will be a strong fit if you:

• Enjoy working across different areas rather than specializing in only one.
• Can take an objective and independently determine how to achieve it.
• Are comfortable researching and learning unfamiliar tools or technologies.
• Investigate problems before jumping to solutions.
• Think beyond the exact task assigned and consider the overall business outcome.
• Proactively identify issues and opportunities for improvement.
• Use AI to work faster while applying your own judgment.
• Take responsibility for the quality of the final output.
• Are comfortable balancing websites, SEO, digital operations, AI, automation, and project coordination.

Selection Process

Shortlisted candidates may complete a 15–20 minute practical digital problem-solving assessment.

This is not primarily a coding test. The assessment will focus on problem-solving, independent thinking, website and digital awareness, AI usage, prioritization, quality control, learning ability, and ownership.

If you enjoy figuring things out, learning new tools, improving digital experiences, and using AI to work smarter, we'd love to hear from you.

Role: Operations Intern

Location: Kolkata (In Office)

Duration: 6 months

Type: Full-time, Paid Internship

Working Hours: Aligned with UK working hours

About the Role

We are looking for an Operations Intern to support inbound sales conversations, prospecting, lead qualification, and pipeline management. This is a hands-on role with real responsibility. You will manage inbound enquiries, understand and qualify potential customers, follow up with prospects, book meetings, and ensure leads move through the pipeline without being overlooked. You will also help identify new business opportunities and maintain accurate prospect and CRM data. The role is particularly suited to someone who communicates clearly in writing, is highly organised, and wants practical exposure to B2B sales, lead generation, account management, and business development.

Key Responsibilities

Inbound Sales & Lead Management

Manage and respond to inbound sales enquiries professionally and promptly.

Understand what prospects are looking for and qualify leads based on factors such as fit, budget, timing, and decision-making authority.

Handle follow-up conversations, including pricing questions, objections, and prospects who become inactive and later re-engage.

Book qualified meetings and prepare clear handover notes so the relevant team has the context required for each conversation.

Track commitments, follow-ups, and next steps to ensure no opportunity is missed.

Escalate conversations that require senior input before responding externally.

Lead Generation & Pipeline Management

Source new business opportunities using lead generation and prospecting platforms.

Research and identify prospects that match the target customer profile.

Build, verify, clean, and maintain prospect lists, ensuring accurate data and avoiding duplicates.

Prioritise promising opportunities and move them into the sales pipeline quickly.

Follow up consistently with prospects while maintaining a professional approach.

Keep CRM records accurate and up to date.

Track which leads are progressing, converting, or stalling.

Prepare short weekly updates covering new leads, pipeline movement, and outstanding opportunities.

Skills & Requirements

Essential

Previous experience using a CRM or email outreach/sending tool.

Exposure to B2B sales cycles.

Familiarity with lead generation, prospecting, or sales intelligence platforms.

Previous experience with prospect research, email outreach, or account management is an advantage.

Strong written English and the ability to communicate professionally over email.

Ability to understand a prospect's message and identify what they actually need or are asking for.

Strong organisational skills and attention to detail, particularly around follow-ups and lead tracking.

Comfortable taking ownership and being accountable for assigned leads and conversations.

Good judgement about when to handle something independently and when to ask for guidance.

Proactive approach to following up and keeping opportunities moving.

At least one previous internship, ideally within sales, business development, account management, or a related area.

Key Skills

CRM | Email Outreach | B2B Sales | Lead Generation | Prospecting | Lead Qualification | Account Management | Business Development | Pipeline Management | Written Communication

What You'll Learn

This internship will provide practical experience working with real prospects and sales opportunities rather than purely observational training. You'll develop your professional writing and sales communication, learn how to qualify and nurture B2B leads, understand how a sales pipeline is managed, and gain hands-on experience with CRM and prospecting processes.

Strong performance during the six-month internship may also lead to an opportunity for a full-time position.

How to Apply

Apply with your CV along with a short covering message.

As part of the application, please answer the following in 3–4 lines:A prospect responds to your outreach saying they are interested, but they are currently working with another provider and suggest reconnecting next quarter. How would you respond?

We will use your response to assess your written communication, judgement, and approach to handling prospective customers.

Responsibilities of the Intern:

• Assist in the day-to-day operations of the firm, ensuring smooth and efficient workflow.
• Support the implementation and refinement of operational processes and procedures.
• Conduct research and analysis on market trends and competitor activities.
• Help in the preparation of reports, presentations, and other operational documents.
• Collaborate with various teams to gather information and ensure project timelines are met.
• Identify areas for operational improvement and propose solutions.
• Maintain accurate records and databases for operational tracking.
• Assist in managing communication channels and stakeholder interactions.
• Contribute to special projects as assigned by the management team.
• Ensure compliance with company policies and industry regulations.

Requirements:

• Currently pursuing or recently completed a degree in Business Administration, Finance, Economics, or a related field.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to work independently and as part of a team.
• Detail-oriented with strong organizational skills.

Skills and Qualifications:

• Demonstrated ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• A proactive approach to identifying and resolving operational challenges.
• Excellent interpersonal skills for effective collaboration and communication with team members and stakeholders.

Operations Executive

Experience: 0–2 years |

Team: Operations Team

Job Description Operations Executive is responsible for managing day-to-day operations, ensuring smooth workflows, and improving processes for enhanced efficiency. They act as a bridge between various teams, including sales, customer service, and finance, to ensure operational excellence and compliance with company policies. This role requires strong analytical, problem-solving, and organizational skills to support the company’s objectives and deliver exceptional service to clients. Key Responsibilities • Manage day-to-day deal and investment operations • Coordinate with Sales/RMs, Business, Tech & Marketing teams • Ensure updated deal dockets, trackers and operational MIS • Analyse investor, investment and deal-level data • Work extensively on Excel / Google Sheets • Use basic SQL for data extraction and analysis • Support investor-related processes including payouts, reinvestments and settlements • Coordinate with internal teams for documents and pending requirements • Identify operational gaps and drive issues to closure • Support new features/process launches and testing • Identify opportunities for process improvement and automation

Requirements • 0–2 years of experience in Operations / FinTech / Financial Services / Sales Operations • Strong Excel/Google Sheets skills • Good analytical and problem-solving ability • Strong attention to detail • Good communication and stakeholder-management skills • Ability to manage multiple tasks and follow through independently • Interest in financial/investment products is a plus

Internship duration - 3 months

Conversion to a full-time position after the internship will be based on performance. 

The Business Operations team is seeking an intern to help run the daily engine that keeps our sales pods accountable and drives how we scale. This role offers exposure to the full BizOps stack — compliance auditing, process improvement, sales enablement, and the BPM and automation work that is transforming manual operations into streamlined workflows. Ideal candidates are sharp, operations-minded, and eager to build a foundation at the intersection of business operations and process automation. 

Responsibilities: 

• Run daily and weekly compliance audits across our sales-pod SOPs, upholding consistency and quality across every pod 
• Review CRM records - call logs, notes, next steps, task completion, and data completeness - to keep pipeline data accurate and decision-ready 
• Turn audit findings into signal, surfacing the recurring gaps and bottlenecks that point to where process should be tightened, standardized, or automated 
• Feed the BPM and automation initiatives, helping identify manual checks that can move into automated workflows and validating that they work as intended 
• Support sales enablement by helping keep the SOPs, trackers, and playbooks our pods rely on sharp and current 
• Assist with documentation of business processes, workflows, and team procedures 

How you will work

You own the execution on your brands. Nobody will chase you for status, and nobody will hand you a process for a situation you have not seen before. You build it, write it down, and the next brand goes live faster because of it.

Expect the first few fortnights to be manual. Trackers maintained by hand, follow-ups by phone, reports rebuilt every week. What we want you doing alongside that is noticing which of it should never be manual again: the same status update, the same device reconciliation, the same weekly report.

You will be encouraged to automate those yourself with the AI and workflow tools available to you, rather than waiting on an engineering sprint. You will not be doing this alone. Sales, Product, Engineering, AI and Logistics teams sit around you and will build what you ask for. What nobody will do is tell you what to ask for.

What you will do

• Run brand and store onboarding. Work with the client's point of contact to collect store, employee and device details. Plan the go-live, run the store training, track timelines, and keep the implementation tracker honest.
• Own devices and logistics. Allocation, mapping, dispatch, delivery, replacement and recovery. Keep accurate records of active, faulty, spare and returned devices, and stay on top of couriers and vendors until things actually arrive.
• Watch the daily operations.- Monitor recordings and data uploads, track store and salesperson activity, and spot the gap before the client does. Handle escalations, and follow up internally until the issue is actually closed rather than acknowledged.
• Report accurately. -Daily and weekly operational reports on adherence, recordings, store activity and device health. This is heavy Excel and Sheets work: pivot tables, lookups, QUERY, FILTER. The numbers have to be right, because people make decisions on them.
• Coordinate with clients. -Be the operational contact for the brand's teams. Share updates, understand what they are asking for, and make sure every commitment you make is one that gets delivered.
• Coordinate the team.- Allocate tasks across the operations and implementation team, track completion, run regular reviews, and help new joiners get up to speed on how things are done.
• Improve and automate the process. -Write the SOPs and checklists, kill the repetitive manual work, and make each implementation cleaner than the last.

What we are looking for

1. Must have 3 to 5 years in operations, implementation, project coordination or customer success operations
2. A logistics or e-commerce background is the closest match to what this job actually asks for, and is what we would prefer
3. Strong Excel and Google Sheets. Formulas, pivot tables, VLOOKUP or XLOOKUP, QUERY and FILTER should be things you use, not things you have heard of
4. Relentless follow-up. Most of this job is making sure something that was promised actually happened
5. Good communication and the confidence to handle a client escalation without needing somebody senior on the call
6. Fluent English and Hindi. A third Indian language counts for a lot, since you will be talking to store teams and not only to HQ
7. Ownership. You should be the person others stop following up with, because you have already closed it

Good to have

• Basic SQL, or experience writing report requirements for a technical team
• Used LLMs for daily tasks, both professional and personal
• Exposure to SaaS, AI or a startup environment, and to hardware deployed in the field
• Experience coordinating a small team, or running several clients and projects at once

About the job

We are looking for a motivated and enthusiastic Web Development Intern to join our team. As an intern, you will have the opportunity to work on exciting web projects and gain hands-on experience in front-end and back-end development. This internship is designed to provide you with a solid foundation in web development while contributing to real-world projects.

Eligibility

• Access to a PC or Laptop with a reliable internet connection.
• Good understanding of the English language.
• Any graduate with a desire to become a web developer. Freshers are welcome.
• Knowledge of HTML, CSS, and JavaScript is a plus but NOT mandatory.

Freshers are encouraged to apply. Comprehensive training will be provided, so no prior coding experience is necessary.

Responsibilities

• Creating new websites from scratch.
• Redesigning and rebuilding existing websites.
• Creating sitemaps and designing wireframes.
• Collaborating with teams and managing workspaces.
• Creating effective content to ensure user engagement.
• Working on Front-End development to create interactive User Interfaces (UI).
• Building easy navigation for a solid User Experience (UX).
• Working on Back-End development to ensure fast and error-free website performance.

Benefits

• Internship Certificate
• Letter of Recommendation
• Performance-Based Stipend
• Part-time work from home (2-3 hours per day)
• 5 days a week, fully flexible shift