Telesales Executive

About Triveous

Triveous is a fully remote startup that is passionate about building impactful mobile-first products for India and the world. Over the past few years, we’ve had the opportunity of working on some truly inspirational projects for some of the best companies in the world, it should give you an idea of the kind of things you’ll be spending time on if you decide to work with us:

• For IDEO and Bill & Melinda Gates Foundation - Worked on a framework to increase digital confidence for the next billion internet users, available at https://digitalconfidence.design/
• For Google: Advised Google’s partners on UX best practices for mobile apps and strategies to improve key metrics like engagement and retention
• For Novopay and Khoslalabs: Created multiple fintech apps for millions of underbanked users across India
• For Triveous (That’s us): Created Skyro a “google docs for audio” with over a million downloads and was featured internationally on the play store
• For FREND: Worked with FREND (a nonprofit) on a unique offline-first mobile platform that gives livelihood to women in over 3,00,000 villages across India.

 

Job Description

We are looking for a Product designer to join Triveous and help us in our journey to create beautiful, usable, and inclusive mobile products. She/He will be responsible for understanding and executing the entire design lifecycle of various projects. That includes creating user personas, mapping user journeys, creating prototypes, and testing them out with actual users. 

 

The role also involves talking to client stakeholders to execute the design process independently. Experience in communicating design inputs, decisions, and outputs with key stakeholders is a definite plus.

 

Since this is a remote role, you would need to be self-motivated and proactive in all the work that you do.

 

Tasks and Responsibilities

• Understand business requirements and user needs
• Create user personas, journey maps, and various other design artifacts
• Create prototypes of varying fidelity
• Communicate design solutions to key stakeholders
• Define and track key metrics related to user experience
• Utilize quantitative and qualitative research to generate meaningful insights that will drive creative concepts

 

Skills and Requirements

• Experienced with 1+ years in Product Design/UX roles.
• Good experience in user experience and interface design, with a supporting portfolio
• Experience in designing mobile applications
• Experience in understanding and mapping complex user journeys
• Ability to form, prototype, and clearly communicate ideas and decisions.
• Business know-how: Understanding of business metrics and the ability to translate company goals and objectives into digital experiences
• Familiarity with prototyping tools like Figma/Sketch
• Good problem-solving and analytical skills
• Able to work well with remote, cross-functional teams
• Responsible, self-motivated, and comfortable taking the initiative.
• Attentive to the finer details and love what you do

 

Bonus

• Experience with various user research methodologies
• Experience in building offline-first application

Your Duties Include Database Development Using T-SQL On MS SQL Server API Development Using ASP.Net WEB API And C# Front-End Development Using ANGULAR (TypeScript) Or JavaScript Frameworks R & D For Available Solutions And 3rd Party API Integrations Comparative Analysis Of Different Approaches And Finding Optimal Solutions Documentation, Writing Blog Supporting Existing Applications In SQL, ASP.NET WEB API, C#, Angular Or TypeScript SKILLS Expert Knowledge Of C#, .Net And MS SQL ANGULAR Experience Would Be A Huge Plus Ability To Work Independently Proficient Understanding Of Web Markup, Including HTML 5/CSS 3 Proficient Understanding Of Client-Side Scripting And JavaScript Frameworks (Angular, JQuery, React, Vue) Excellent English Communication, Presentation, And Interpersonal Skills Time Management And Organizational Skills Education Bachelor’s Or Master’s Degree In Computer Engineering Or Relevant Field Students Working Towards Their Degree And With Sufficient Experience Will Be Considered. Qualifications-BCA, BE/B.Tech(Information Science/Technology (IS/IT)), MCA, ME/M.Tech(Information Science/Technology) Job Type: Full Time

• 3 - 6 years of software development, and operations experience deploying and maintaining multi-tiered infrastructure and applications at scale.
• Design cloud infrastructure that is secure, scalable, and highly available on AWS
• Experience managing any distributed NoSQL system (Kafka/Cassandra/etc.)
• Experience with Containers, Microservices, deployment and service orchestration using Kubernetes, EKS (preferred), AKS or GKE.
• Strong scripting language knowledge, such as Python, Shell
• Experience and a deep understanding of Kubernetes.
• Experience in Continuous Integration and Delivery.
• Work collaboratively with software engineers to define infrastructure and deployment requirements
• Provision, configure and maintain AWS cloud infrastructure
• Ensure configuration and compliance with configuration management tools
• Administer and troubleshoot Linux-based systems
• Troubleshoot problems across a wide array of services and functional areas
• Build and maintain operational tools for deployment, monitoring, and analysis of AWS infrastructure and systems
• Perform infrastructure cost analysis and optimization

Fast pace startup is looking for a kickass all-rounder!

Domain - Food

 

Responsibilities

 

- Activating new areas

- Boost sales on Swiggy and Zomato for new locations

- Handle b2b sales in Pune/Mumbai

 

 

 

 

 

Coding experience during internship or has knowledge
• Understanding of OOPS Concepts and data structure
• Have practical knowledge/experience in JAVA , Microservices , Springboot , hibernate and
MySQL database
• Have idea in scrum and agile methodologies
• Good communicator and problem-solving attitude is a sure winner
• Teamwork skills, great attention to detail and organizational skills

Hiring PF ESIC Medical Check-up Time Keeping Policies Government Compliances arranging Interview Hiring PF ESIC Medical Check-up Time Keeping Policies Government Compliances arranging Interview

 

Responsibilities Of Candidates Include:

• Designing And Implementing Applications
• Developing And Testing Software
• Resolving Technical Issues
• Fixing Bugs

Role and Responsibilities

• Constantly putting yourself in our user’s shoes in order to understand both the delights, and the frustrations of their product experience
• Iterate on our product suite to look for ways we can deliver more value to our customer
• Identify growth levers that can create significant improvements in our growth
• Analyze and scope new product features and initiatives with our data, marketing and engineering teams
• Run experiments and take ownership of analysis from these experiments/KPIs
• Write accessible documentation on product features and initiatives
• Work with usage data and analytics to track product rollouts and feature efficacy

Skills & Experience

• You have 2-3 years or more in consumer tech (ideally Fintech) in a product role
• You are passionate about making a social impact and want to help build a business that dramatically improves people’s lives-You constantly generate ideas about how you might improve a product
• You have significant experience on extracting and delivering consumer insights via focus groups, usability tests, surveys, behavioral data, A/B testing
• You have a strong analytical background and can dive deep into KPIs to understand how to improve them
• You are not discouraged when an idea is released and doesn’t lead to the optimum outcome, instead you will learn from it and move to the next project
• Excellent written and oral communication skills with the ability to multitask

Qualifications and Education Requirements

B.E, Any Graduation in IT

What Arcana (previously Newfang) Does:

Arcana is The Storage Layer for Ethereum with a Privacy Stack for developers to build secure and privacy preserving apps. Users care about privacy now more than ever before and it is becoming a first-class citizen in the modern development stack. Arcana makes it easier for apps to be privacy-focused out of the box.

With Arcana’s privacy stack, developers give control of data back to their users. They can easily integrate our SDK with their apps and use our modular feature blocks for Authentication, Identity Management, Encryption, Access Control, and Decentralized Storage. All of which are secured by and verifiable on the blockchain.

 

Visit http://www.arcana.network/">www.arcana.network to learn more about us, our backers, and our offerings

Role:

As the first QA hire at arcana, you will be responsible for setting up testing frameworks and leading QA for all our products and releases

Responsibilities:

• Design and develop a QA framework. Automate parts of the framework wherever feasible.
• Develop and implement test cases, scripts, plans, and procedures (manual and automated)
• Track key QA metrics for product and maintain a process for logging bugs/issues and debugging them.
• Handle QA validations of UI, backend APIs, databases, SDK, and Performance.

Skill Set Required:

• A degree in Computer Science or equivalent
• 2+ years experience in a testing role at a platform/infrastructure software company
• Demonstrable Experience in using UI automation frameworks like Selenium, Appium, etc. and automated API testing using tools like Postman or similar.
• Experience in Web testing, API testing, Mobile testing, and performance, security and usability testing
• Familiarity with test cycles (Unit, Regression, Functional, Systems, Stress & Scale, Smoke & Sanity)

Bonus:

• Familiarity with blockchain technology and distributed system design
• Experience with Solidity smart contract testing
• Prior software engineering experience
• Handled QA for open source projects

Job Function – Quality Director

Specialization – Quality

Industry - BPO

Salary Increment - As per company policy

Experience - Minimum 2 years as Sr. Manager – Quality / Preferred  director role

Level – L 5

Location - Gurgaon

 

Key Skills

 

• Ability to motivate and inspire new & existing Team mates
• Must have a strong eye for detail and a thorough understanding of client expectations
• Must display positive energy, service oriented attitude towards all teammates.
• Strong managerial, organizational, prioritization and leadership skills
• Solid language fluency required (enunciation, clarity and professionalism)

 

Job Description:

 

This role is responsible for:

• Client interactions
• Manage and develop improvement plans in liaison with other department(s)
• Effective resource utilization
• Meeting & exceeding defined KPIs
• Able to motivate team members.
• Manage Quality Team member and help them in performance improvement
  • Effective resource utilization
  • Meeting & exceeding defined KPIs
  • Able to motivate team members
  • Initiate KPI projects, Automation project, CJMs

 

• Initiate metric improvement activities/projects
• Has lead & mentored process improvement projects and demonstrated significant benefits (Tangible/Non Tangible)
• Assures effective process and policy mechanisms are in place
• Develops and assures compliance with the Service Level Agreements between internal and external customers
• Assures confidentiality and integrity of data
• Assures implementation of compliance with the Information Technology Standards (System checks, whitelist)
• To oversee risk management activities across the Program
• Developing, establishing, and maintaining an effective system-wide compliance and ethics program designed to prevent, monitor, detect, and respond to non-compliance and recommend corrective actions to fully meet regulatory requirements.  This includes a system of education and training to promote compliance awareness.
• Identify and address compliance gaps (issues or processes where compliance risk exposure exists or accountability is not clear), particularly where such issues involve more than one functional unit.
• Create and manage all reporting requirement for the program for both internal and external requirements
• Coach Technical Support Executives on the evaluations done
• Run analysis on contact evaluations and highlight trends
• Coach agents based on evaluation trends to improve their technical capabilities
• Use trends to identify training needs and developing action plans
• Help technical support executive to understand appropriate troubleshooting approach
• Participate in calibration sessions with Quality/Operations
• Maintain current understanding of program strategies
• Support management focus on review of key drivers, metrics and operational processes that drive KPI results
• Demonstrate commitment to program internal customer satisfaction

 

 

 

 

 

 

Desired Candidate Profile:

• Graduate or post graduate degree/diploma (10+2+3) in a any stream
• Excellent command over English (Verbal & Written)
• Min 2 years as Quality Sr. Manager / or director role with domain expertise
• Min 6 - 8 years of overall experience in Quality function
• Minimum 8 - 10 Years of total Experience in handling BPO business
• Basic Computer skills required
• Working knowledge of Excel, Power point, Excel Understanding of Ops Reports and MIS
• Should have basis knowledge on statistical knowledge

 

Technical Competency	Ideal Hiring Competencies
Excel Skills	Should be able to execute complex formulas, create presentable charts and in-depth knowledge of short cut keys
Analytical Skills	•Breaks down concrete issues into parts and synthesizes succinctly. •Collects and analyses information from a variety of appropriate sources. •Identifies the links between situations and information. •Sees connections, patterns or trends in the information available. •Identifies the implications and possible consequences of trends or events. •Draws logical conclusions, providing options and recommendations. •Analyses complex situations, breaking each into its constituent parts. •Recognizes and assesses several likely causal factors or ways of interpreting the information available. •Identifies connections between situations that are not obviously related.
Six Sigma BB	BB Certified
Presentation Skills	Ability to explain the concepts of various trainings like Lean, 6 sigma, etc
Decision making skills	Should be able to take control of situations and arrive at quick decision to counter issues/problems
Behavioral Competency	Ideal Hiring Competencies
Result orientation	Able to create a plan and work systematically. Predict problems and figure out ways to overcome them and indefinitely attain the results
Influence	Adapts rationale to influence others
Client Focus	Identifying and responding to current and future client needs; providing service excellence to internal and external clients
Continuous Learning	Identifying and addressing individual strengths and weaknesses, developmental needs and changing circumstances to enhance personal and organizational performance
Conflict Management	Preventing, managing and/or resolving conflicts