Technician

Key Responsibilities:

• Handle escalated voice calls transferred by L1 agents or supervisors.
• Provide expert-level support for complex issues and ensure timely resolution.
• Maintain ownership of tickets through resolution, keeping customers informed throughout the process.
• Coordinate with internal teams (Product, Engineering, QA, etc.) to resolve technical issues.
• Identify patterns in escalations and suggest process/product improvements.
• Document solutions, create knowledge base articles, and provide feedback to the L1 team to reduce future escalations.
• Meet or exceed defined KPIs such as First Call Resolution (FCR), CSAT, and Average Handling Time (AHT).
• Ensure adherence to SLAs and internal escalation protocols.
• Act as a mentor and point of contact for L1 agents when guidance is needed.

Requirements:

• 2–4 years of experience in customer support, with at least 1 year in L2 or escalations (voice process).
• Strong verbal communication skills with fluency in [English/Other relevant language].
• Experience with CRM and ticketing tools (e.g., Zendesk, Freshdesk, Salesforce).
• Ability to handle high-pressure situations and demanding customers with empathy and professionalism.
• Technical troubleshooting experience preferred (based on industry – SaaS, Telecom, FinTech, etc.).
• Willingness to work in rotational shifts or weekends, if required.
• Bachelor's degree or equivalent preferred.

Roles & Responsibilities:

- Manage multiple software development projects simultaneously.

- Define project scope, goals and deliverables.

- Plan and schedule project timelines.

- Coordinate internal resources and third parties/vendors.

- Measure project performance and report to management.

- Identify and manage project risks.

- Ensure resource availability and allocation.

- Ensure adherence to project delivery schedules.

About the company: RealmApp is a browser extension for literacy, discovery, and productivity for Web3 users. Users can choose from a range of customisable widgets suiting their stage and role in crypto.

The team comprises experienced crypto entrepreneurs, operators, and stalwarts of the industry as advisors and investors.

Min Requirements:

• Pro at Figma
• 2+ years of proven experience in UI/UX role
• Understanding fundamental design concepts such as color theory, typography, and composition
• Ability to collaborate quickly, communicate, and present ideas
• A keen eye for detail, with the ability to recognize trends and user feedback
• Ability to work in an agile environment and collaborate with other designers

Good to have:

• A general understanding of web and mobile technologies and development languages such as HTML, CSS, and JavaScript
• Understanding of accessibility and usability guidelines and best practices
• Fundamental knowledge of user experience research and testing methods

Application Process:

Interested candidates can apply by sharing assessments or improvements to the company website (www.realmapp.io) along with their portfolio link.

·             Develop safety manuals with various safety procedures and standards that are to be followed at Ramky in consultation with the Head R&D, QA & Safety

·             Conduct periodic safety training sessions for Ramky team and external contractor teams on safety procedures and standards.

·             Assess the safety risks involved in any phase of the project and take proactive measures to ensure safety of resources involved in the implementation of the project phase

·             Conduct field inspection activities as per approved inspection and test plans and escalate any deviations from safety standards to the Head R&D, QA and Safety.

·             Ensure the timely implementation of corrective action proposed by the Head Safety on the safety

·             Deviation cases.

·             Facilitate the safety audits by the internal audit / designated audit committees

·             Implement an occupational health & safety management system during the execution of projects & ensure elimination of accidents

·             Manage the local pollution, effluents (solid, liquid and gas) from the facility within permissible limits

·             Identify potential risk and accident areas and ensure proper warnings are displayed at these site areas

·             Monitor the project execution activities to identify potential hazards and take steps to eliminate the same

·             Establish a disaster recovery mechanism in case of hazards and emergency to minimize the impact

Desired Qualification:

·             Minimum graduate in engineering or post-graduate in science with Safety certification from a reputed institute.

·             Having a qualification in chemical engineering / science is preferred.

·             Minimum 15 years or above work experience in OH&S is mandatory.

·             Experience in the chemical industry, dealing with chemicals, knowledge on chemical compatibility, Hazard & Risk management are essentially desirable.

·             Experience as overall leader for safety at corporate reporting to senior management at corporate driving the various safety leads and the entire safety system is essential  

Responsibilities

• Develop a growth strategy focused both on financial gain and customer satisfaction.
• Conduct research to identify new markets and customer needs.
• Arrange business meetings with prospective clients.
• Promote the company’s products/services addressing or predicting clients’ objectives.
• Prepare sales contracts ensuring adherence to law-established rules and guidelines.
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support.
• Build long-term relationships with new and existing customers.
• Develop entry level staff into valuable salespeople.

Behavioural strengths :

• Strong communication skills and confidence
• Strong presentation skills
• Problem solving skills

Experience : * 5-8 Year experience in solar industry (Preferably solar modules, Inverter, Robot Sales)

• B.tech/Mtech/MBA

Job Types: Full-time, Permanent

• 2 to 4 years experience in MERN stack
• Good problem-solving technique
• Knowledge of AWS ecosystem is a plus
• Experience in FinTech is a big plus

• Work with stakeholders and fellow developers.
• Design and implement Python code using the Django framework.
• Identify and fix bottlenecks that may arise from inefficient code.
• Identify and fix software bugs.
• Create a wide variety of unit tests to verify the functionality of software.
• Manage the security of the platform.
• Write detailed documentation around the code.
• Knowledge of front end languages.

• 3 to 5 years of experience in UI Development and hands on experience on Angular2 or Angular 2+, Node etc.
• Exposure to cross browser compatibility issues, SCSS as the CSS macro-processor, sprites etc.
• Experience with Jira, SVN, Git will be added advantage
• Passionate and eager to learn new technologies
• Intimately knowledgeable about all things web and mobile
• Demo able portfolio on website or GitHub will be given preference
• Must have knowledge on Java script, jQuery, ECMAScript
• Strong proficiency in JavaScript (ES6) or TypeScript
• Familiarities with modern JavaScript tools, like npm and webpack
• Excellent technical design, problem solving and debugging skills.
• Experience building JavaScript/CSS Frameworks or shared component libraries used in large scale production websites.
• Understands frontend software design patterns (e.g. asynchronicity, data binding, modules, objects, promises).
• Knowledge of professional software engineering practices & best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations.
• Working with MVVM, MVP, MVC patterns

Requirements

• Convert design to Angular 5 components
• Use SCSS as the CSS macroprocessor
• Integrate the Angular services with APIs from the backend team
• Implement UI development best practices to write optimized and non-buggy code
• Work in Agile environment with sprint releases ranging from 2 to 4 weeks
• Feasibility study of requirement and suggest multiple approaches for a problem after sufficient RnD
• Keep abreast with trending recent UI tools, technologies, plugins and software in the industry
• “Roll-up your sleeves” attitude to get things done
• Test your screens using a tool for all browsers and resolution compatibility
• Handle and track tasks assigned using Agile methodology
• Strong commitment towards quality and schedule.
• Cross team coordination