Job Summary:
We are looking for a Customer Support Executive (Tamil) to handle customer queries, provide assistance, and ensure customer satisfaction. The ideal candidate should be fluent in Tamil and English, possess excellent communication skills, and have experience in customer service.
Key Responsibilities:
- Handle inbound and outbound customer calls, emails, and chats in Tamil and English.
- Assist customers with booking, service queries, complaints, and resolutions.
- Provide accurate information about BikeFixUp's services, pricing, and policies.
- Maintain customer records and update information in the CRM system.
- Work closely with the operations team to ensure timely service fulfillment.
- Address and resolve customer complaints in a professional manner.
- Ensure high levels of customer satisfaction and provide a positive experience.
Requirements:
- Fluency in Tamil and English.
- Previous experience in customer support or call center roles is preferred.
- Basic knowledge of two-wheeler services and repairs is an advantage.
- Strong problem-solving skills and a customer-centric approach.
- Proficiency in using CRM software and MS Office.
- Ability to handle high volumes of calls and work in a fast-paced environment.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Bikefixup
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@
kiaraglobalservices.com
798
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Location: New Delhi or Remote
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Actively participate in the exchanging of ideas and information within the department
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Full Stack Developer - Averlon