About Smart Working
At Smart Working, we believe your job should not only look right on paper but also feel right every day. This isn’t just another remote opportunity - it’s about finding where you truly belong, no matter where you are. From day one, you’re welcomed into a genuine community that values your growth and well-being.
Our mission is simple: to break down geographic barriers and connect skilled professionals with outstanding global teams and products for full-time, long-term roles. We help you discover meaningful work with teams that invest in your success, where you’re empowered to grow personally and professionally.
Join one of the highest-rated workplaces on Glassdoor and experience what it means to thrive in a truly remote-first world.
About the Role
As a Senior ServiceNow Engineer, you will be responsible for designing, developing, and owning solutions across the ServiceNow platform, with a strong focus on ITSM, operational resilience (DORA), and audit/compliance-driven workflows.
This role combines hands-on ServiceNow development, platform ownership, and stakeholder engagement, ensuring that the platform operates as a reliable and scalable enterprise system. You will work closely with both technical teams and non-technical stakeholders to deliver solutions that support incident management, risk processes, and regulatory compliance.
You will play a key role in evolving ServiceNow as a core enterprise platform, ensuring it is aligned with business needs, regulatory expectations, and best practices in service management and resilience.
Responsibilities
- Design, develop, and maintain solutions on the ServiceNow platform, with a strong focus on ITSM capabilities
- Take ownership of ServiceNow platform functionality, ensuring scalability, stability, and continuous improvement
- Configure and develop custom workflows, modules, and applications within ServiceNow
- Implement and enhance incident management, risk, and operational resilience workflows (DORA)
- Support and improve SOX and audit compliance processes through ServiceNow solutions
- Work closely with stakeholders to translate business requirements into effective ServiceNow solutions
- Engage with non-technical users to ensure solutions are practical, usable, and aligned with operational processes
- Design and implement integrations using REST/SOAP APIs to connect ServiceNow with internal and external systems
- Contribute to platform governance, standards, and best practices
- Ensure solutions follow secure, compliant, and enterprise-grade development standards
- Support ongoing platform optimisation, upgrades, and enhancements
Requirements
- 6+ years of experience working with the ServiceNow platform
- 5+ years of experience with ServiceNow ITSM
- 5+ years of ServiceNow development experience
- 3+ years of experience with ServiceNow platform ownership (or similar ownership of enterprise platforms, provided strong
- ServiceNow expertise is present)
- 2+ years of experience working with operational resilience frameworks (e.g. DORA), including incident and risk workflows (or strong experience in incident management / operational resilience in regulated environments)
- 2+ years of experience supporting SOX or audit/compliance processes
- Strong understanding of enterprise service management, incident management, and risk workflows
- 2+ years of experience with integrations using REST/SOAP APIs (or equivalent experience with API/integration development)
- 2+ years of experience working with stakeholders, including non-technical users (or experience in Business Analyst / Product-facing roles translating requirements into solutions)
Nice to Have
- Experience with ServiceNow ITOM and CMDB
- Experience with infrastructure, asset, or configuration management systems
- Experience working within regulated industries (e.g., insurance, banking, fintech)
Benefits
- Fixed Shifts: 12:00 PM - 9:30 PM IST (Summer) | 1:00 PM - 10:30 PM IST (Winter)
- No Weekend Work: Real work-life balance, not just words
- Day 1 Benefits: Laptop and full medical insurance provided
- Support That Matters: Mentorship, community, and forums where ideas are shared
- True Belonging: A long-term career where your contributions are valued
At Smart Working, you’ll never be just another remote hire.
Be a Smart Worker - valued, empowered, and part of a culture that celebrates integrity, excellence, and ambition.
If that sounds like your kind of place, we’d love to hear your story.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Primary Skill
6+ years of experience in ServiceNow development, administration, and customization
Strong working knowledge of ITSM modules:
Incident Management
Problem Management
Change Management
Asset Management
Service Catalog / Service Request
Secondary Skill
Experience working on standalone and multi‑domain instances
Strong ITBM configuration & administration experience (Ideation, Demand, PPM, Resource Management)
Hands‑on working knowledge of CMDB / CSDM
Facilitate and support Change Management (including CAB meetings)
Process RITMs, Incidents, and operational tickets
Develop reports, dashboards, and templates (e.g., Incident templates)
ServiceNow System Administrator Certification
ServiceNow Developer Certification
Strong communication skills (oral & written)
Ability to translate business requirements into workable ServiceNow solutions
Experience creating & managing Service Catalog items and workflows
Support end‑user requests and provide ongoing assistance
Data analysis skills (interpretation & reporting)
Ability to interact with internal customers to scope solutions and workflows
Audit Change tickets as per Change Management policies
Working knowledge of Agile methodology
Ability to break down requirements, demo dashboards/reports to users
Ability to manage multiple client requests with prioritization
Strong client‑interaction and relationship‑building skills
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon