Sales Agent / Calling Agent

You are

Open - Always up for new ideas and able to take and give feedback in a positive way.

• Straightforward - Deal with colleagues in an open and transparent manner. Appreciates

teamwork and able to raise concerns if required

• Driven - sets high goals, doesn’t give up, and makes sacrifices to ensure that their job gets done

on time and meets/exceeds expectations.

• Curious - Aware of new technologies and uses them to make new improvements in the

Engineering ecosystem.

• Smart - Innovative and thinks out of the box, in difficult situations finds a way to succeed no

matter what

• Responsible - takes ownership of tasks given and has a strong work ethic.

Requirements

Acquired strong proven professional programming experience.

- Strong command of Algorithms, Data structures, Design patterns, and Product Architectural Design.

- Good understanding of DevOps, Cloud technologies, CI/CD, Serverless and Docker, preferable AWS

- Proven track record and expert in one of the field - DevOps/Frontend/Backend

- Excellent coding and debugging skills in any language with command on any one programming paradigm, preferred Javascript/Python/Go

- Experience with at least one of the Database systems - RDBMS and NoSQL

- Ability to document requirements and specifications.

- A naturally inquisitive and problem-solving mindset.

- Strong experience in using AGILE or SCRUM techniques to build quality software.

- Advantage: experience in React js, AWS, Nodejs, Golang, Apache Spark, ETL tool, data integration system, certification in AWS, worked in a Product company and involved in making it from scratch, Good communication skills, open-source contributions, proven competitive coding pro

Roles and Responsibilities

Based in Jaipur, you will be working in a collaborative team on cutting edge technologies in a supportive and dynamic environment. Ultimately you are responsible for building the CODI and on-boarding new clients - this involves:

- Developing a good understanding of the solutions which Peak delivers, and how these link to Peak’s overall strategy.

- Making suggestions towards shaping the strategy for a feature and engineering design.

- Managing own workload and usually delivering unsupervised. Accountable for their own workstream or the work of a small team.  

- Understanding Engineering priorities and is able to focus on these, helping others to remain focussed too

- Acting as the Lead Engineer on a project. Helps ensure others follow Peak processes, such as release and version control.

- An active member of the team, through useful contributions to projects and in team meetings.

- Supervising others. Deputising for a Lead and/or support them with tasks. Mentoring new joiners/interns and Masters students. Sharing knowledge and learnings with the team.

● Developing new user-facing features using React.js

● Building reusable components and front-end libraries for future use

● Translating designs and wireframes into high quality code

● Optimizing components for maximum performance across a vast array of web-capable devices and browsers

● Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model

● Thorough understanding of React.js and its core principles

● Experience with popular React.js workflows (such as Flux or Redux)

● Familiarity with newer specifications of EcmaScript as well as HTML and CSS

● Experience with data structure libraries (e.g., Immutable.js)

● Working knowledge and integration knowledge with RESTful APIs

● Knowlegde of websockets implementation is a must.

● Knowledge of modern authorization mechanisms, such as JSON Web Token

● Familiarity with modern front-end build pipelines and tools

● Experience with common front-end development tools such as Babel, Webpack, NPM, etc.

● Ability to understand business requirements and translate them into technical requirements.

● A knack for benchmarking and optimization

● Familiarity with code versioning tools {such as Git}

● Added advantages if you have working knowledge of AWS

CloudBees provides the leading software delivery platform for enterprises, enabling them to continuously innovate, compete, and win in a world powered by the digital experience. Designed for the world's largest organizations with the most complex requirements, CloudBees enables software development organizations to deliver scalable, compliant, governed, and secure software from the code a developer writes to the people who use it. The platform connects with other best-of-breed tools, improves the developer experience, and enables organizations to bring digital innovation to life continuously, adapt quickly, and unlock business outcomes that create market leaders and disruptors.

CloudBees was founded in 2010 and is backed by Goldman Sachs, Morgan Stanley, Bridgepoint Credit, HSBC, Golub Capital, Delta-v Capital, Matrix Partners, and Lightspeed Venture Partners. Visit http://www.cloudbees.com/">www.cloudbees.com and follow us on https://twitter.com/CloudBees?s=20">Twitter, http://www.linkedin.com/company/cloudbees">LinkedIn, and https://www.facebook.com/CloudBees">Facebook.

RESPONSIBILITIES:

• Monitor and triage IT Helpdesk requests through the Ticketing system and escalation Slack Channel and Emails
• Provide technical support and consultation services to end-users with issue identification, reproduction, and resolution via ticketing system, phones, and/or chat.
• Prepare and ship computers to all users based on company standard policy
• Responsible for general IT operations and user support
• Collaborate with Engineering Operations, and security teams to coordinate on IT policies to make effective business decisions
• Design, plan and implement systems automation as required for better efficiency to support team projects
• Accurately record transactions and processes using a designated tracking software
• Fully document technical specifications solutions of supported applications, workflow processes, and training material to a non-technical audience
• Develop, deploy and maintain system monitoring to enhance and scale the quality of IT support
• Develop, deploy and maintain the automation and user life cycle workflow
• Provides implementation and post-implementation triage and support of business software solutions by programming and/or configuring enhancements to new or packaged-based systems and applications.
• Leads systems' incident support and troubleshooting for complex and non-complex issues.
• Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; 
• Provides insight into recommendations for technical solutions that meet design and functional needs.
• Completes work assignments and supports business-specific projects by applying expertise in the subject area; 
• Ensures new and existing software solutions are developed with insight into industry best practices, strategies, and architectures.
• Develops and executes unit testing to identify application errors and ensure software solutions meet functional specifications.
• Develops, configures, or modifies basic to moderately complex integrated business application solutions by designing and coding component-based applications using programming languages.

REQUIREMENTS:

• Strong customer service skills including verbal and written communications; customer-focused with the ability to effectively communicate with management, co-workers, and customers.
• Experience administering SaaS applications like Google workspace, Atlassian, Okta, Slack
• Hands-on experience working and supporting Mac and Windows OS
• Experience and knowledge of scripting languages to develop automation workflows and integrations for repetitive manual tasks
• Superior time management skills including a sense of urgency and proactive approach.
• Capable to manage multiple tasks/ projects simultaneously
• Excellent analytical and problem-solving skills.
• Demonstrated ability to work independently and in a team environment.
• Self-motivated to research resolutions to technical issues independently and learn new technologies with limited guidance
• Familiar with SSO/SAML, SCIM, 2FA, and Oauth flows
• Experience with API integrations
• Flexibility to work during the holidays and an on-call rotation

PROFESSIONAL BACKGROUND / SKILLS:

• Bachelor's degree in Computer Science or related degree or related experience required.
• CompTIA A+ certification a plus
• 6+ years of relevant technical experience in a Help Desk, System Admin, or Desktop Support role
• Strong Knowledge of Google Suite, Atlassian, and Okta administration
• Strong Knowledge of scripting languages (Python, Google Script, etc)
• Strong computer aptitude and understanding of IT concepts, operating systems, business applications, and network systems.
• Experience in software development and knowledge of scripting languages.
• Strong ability to evaluate the impact of new needs, as well as associated applications, systems, and processes
• Strong ability to work both individually and in a team environment

At CloudBees, we truly believe that the more diverse we are, the better we serve our customers.  A global community like Jenkins demands a global focus from CloudBees. Organizations with greater diversity—gender, racial, ethnic, and global—are stronger partners to their customers.  Whether by creating more innovative products, or better understanding our worldwide customers, or establishing a stronger cross-section of cultural leadership skills, diversity strengthens all aspects of the CloudBees organization.

In the technology industry, diversity creates a competitive advantage.  CloudBees customers demand technologies from us that solve their software development, and therefore their business problems, so that they can better serve their own customers.  CloudBees attributes much of its success to its worldwide work force and commitment to global diversity, which opens our proprietary software to innovative ideas from anywhere. Along the way, we have witnessed firsthand how employees, partners, and customers with diverse perspectives and experiences contribute to creative problem solving and better solutions for our customers and their businesses.

Primary responsibilities :

Screening / Conducting interviews with engineering talent to :

1. Assess English communication skills (verbal and written)

2. Negotiating rates

3. Assess resumes, ensuring they meet Turing's standards

4. Keep a tight communication loop with software engineering candidates and maintaining

relationships with high-quality engineering talent.

5. Keeping candidates- info updated in Turing's platform.

6. Providing feedback and following up with candidates.

7. Monitor, audit, and grow Turing's engineering pipeline.

8. Working with the Vetting Operations team to refine Turing's outreach strategy and vetting process.

9. Identify, reach-out, and attract relevant professionals to drive the strategic growth of Turing's

engineering pipeline by working closely with engineering, sales, and matching teams to prioritize

sourcing strategy.

Experience:

Must have:

1. Experience in talent support roles is essential

2. Customer service experience and or HR experience.

3. Outstanding written and verbal communication skills, as well as perfect grammar and command of the English language.

4. Hungry for career growth

Hours : Must be willing to work i n South Asian time zones. Most of our engineers are from South

America, Europe, Africa, and South Asia. In order to get on calls with them, they'd need to be able to work between UTC-5 to UTC+5. Calls usually happen between 3:30 PM - 00:30 am in Indian

Timings.

Nice to have:

1. At l east 2 years of experience sourcing or recruiting technical talent with a proven track record of success. Knowledge and experience of the recruiting cycle.

2. Engineering Degree preferred

3. Previous remote working experience

4. An eye for talent and a strong understanding of the differences i n knowledge and expertise

between highly-skilled developers and average talent.

5. Formal or informal experience teaching English preferred

Key qualities:

1. Great English speaker :

- The ability to assess other peoples English communications skills

- Grammar

- Vocabulary

- Accent

- Diction

- The ability to express and communicate complex information clearly and effectively.

- The person would get on a video call, onboarding engineers to the platform.

2. Persuasive and empathetic :

- Some engineers aren't completely sold on joining Turing yet, and so this person would need to

explain the benefits of joining the Turing platform.

- This person would need to provide developer support over emails.

- Conflict resolution

- Create an inviting atmosphere, make the developer feel comfortable.

3. Can negotiate :

- If the engineer's salary ask is too high, the engineer would not be hired by us or our clients.

Therefore, this person would need to set the right expectations for a win-win solution here.

- We have a negotiation script that recommends how much each person should be paid based on

location, and the person can use this to negotiate.

4. Team Work :

- Ability to work under pressure and adhere to tight deadlines while keeping quality.

- Ability to communicate clearly and constantly with teams via Slack and other collaboration tools.

5. Process-driven/methodical :

- Strong attention to detail.

- Problem solver and can easily identify areas of improvement

Our team will be in touch if your qualifications match our needs for this role. Thanks again for considering us in your career.

1. Identifying and establishing contact with potential customers proactively and following up sales leads to generate sale.
2. Responding to sales and service enquiries from new and existing customers.
3. Negotiating the as per agreement terms and closing sales. Meet the Prospects and convert into business
4. Achieving sales targets on weekly and monthly basis

1. Ready to take initiative
2. Highly innovative, proactive and should operate efficiently under minimal supervision Well-presented, polite and tactful
3. Can handle customer feedback and have patience while pitching for sale conversion

1. Any graduate / Post graduate with MBA in Marketing as specialization
2. Graduation Must.
3. Candidates with 0 - 1 years of experience in Direct Sales, Ad sales, Online Sales or related work experience would be an added advantage.