Marketer

Job description:

Job Title : Client Support Executive .

A Client Care Executive serves as the primary point of contact for clients, managing inquiries, resolving concerns, and ensuring a smooth and satisfactory experience with the company’s services. This role is essential in building strong client relationships, maintaining ongoing communication, and supporting overall client satisfaction and retention.

Key Responsibilities

• Customer Support:
• Handle incoming calls, emails, or chats from customers.
• Resolve queries and provide accurate information about products, services, and company policies.
• Escalate unresolved issues to the appropriate departments.
• Problem-Solving:
• Investigate customer complaints and identify solutions.
• Process returns, refunds, or exchanges as per company guidelines.
• Documentation:
• Maintain detailed records of customer interactions, including queries, complaints, and resolutions.
• Update customer accounts and ensure data accuracy.
• Customer Engagement:
• Build rapport and establish trust with customers.
• Provide personalized support to ensure customer satisfaction.
• Provide information about services and actionable along with deadlines.
• Help Client know the progress on the jobs assigned.
• Feedback Collection:
• Gather and document customer feedback for product or service improvements.
• Share insights with management for process enhancement.
• Sales Support (Optional):
• Upsell or cross-sell products and services, if applicable.
• Assist with placing orders and tracking deliveries.
• Client onboarding process
• Payment follow up with the clients.

Required Skills and Qualifications

• Educational Requirements: :Graduation mandatory.

Key Skills:

• Excellent verbal and written communication.
• Active listening and empathy.
• Problem-solving and conflict-resolution skills.
• Multitasking and time management.
• Familiarity with CRM software and MS Office Suite.

Experience:

• Preferred: 1-2 years in a similar customer-facing role.

Language Proficiency:

• Fluency in the local language and English is often required.

Job Types: Full-time, Permanent

Work Location: In person

Looking out for Product Marketers -2023 MBA Passouts who can join immediately.

Key Responsibilities:

• Develop and identify new ICPs, IBPs, potential buyer-in-market signals and more for new products and services we or our clients offer to the market
• Responsible for the creation and execution of end-to-end marketing campaigns to position our products as solutions for our customers and partners worldwide.
• Communicate the value of new products and services to the sales and marketing team Speak and present both internally and externally to promote the story of our or our client's offerings
• Develop and implement promotional activities such as promotions and product launches
• Understand the market, target customers, their needs, the competition landscape to identify growth opportunities
• Build highly engaging campaigns across user funnels to increase conversion rates
• Create messaging and hooks for the entire customer journey, top of the funnel, middle of the funnel, bottom of the funnel
• Representing the customer voice in product development, marketing and all related communications.
• Develop comprehensive marketing plans for sales and marketing teams.
• Work closely with the product/service development team to determine the most profitable course for each existing and new product.
• Help the marketing team to generate strong momentum ahead of new product launches.
• Focus on implementing programs that consistently generate new, high-quality leads for our company
• Increase our digital presence with meaningful content, messaging, and tactics

Key Requirement:

• Data-driven with keen creative capabilities
• Ability to decode, grasp, and complex technical domains and convert it into customer problem statements
• Incredible ownership, accountability, follow-up/follow-through skills
• Strong collaboration across teams
• Strong numerical and analytical aptitude.
• Ability to think and react in a high-energy, fast-paced environment.
• Good People Management skills -Good organizational skills including prioritizing, scheduling, time management, and meeting deadlines.
• Technical aptitude and agility to learn web-based tools
• Very strong written communication and presentation skills
• Project ownership and using customer data to identify and prioritize opportunities
• MBA degree is preferred

Role: Backend Developer

Role & Responsibilities / What you will do?

• Participate in design and implementation of the overallBackend architecture.
• Understand Architecture Requirements and ensure effective Design, Development,
• In depth knowledge of NodeJS, ExpressJs. (plus point if having knowledge of GOLang)
• In depth knowledge of Databases like MongoDB, MySQL, CouchBase, Cassandra and search engine like elastic
• OTT Streaming platform knowledge includes functional areas such as - Media Processing ,Content Management system
• Problem Solving – Ownership, Proactive and Systematic approach.
• Enable absorption of latest technologies in the product line.
• Ensure best practices in software development are institutionalized.
• Problems across multiple environments and operating platforms.
• Validation, Testing and Performance, monitoring etc

Requirements / What you should have?

• Understanding and knowledge of Front end is plus point.
• Continuous integration (Jenkins) and version control (Git) etc.
• Good Error and Exceptional Handling Skills.
• Identify bottlenecks and bugs and recommend system solutions by comparing advantages and disadvantages of custom development.
• Contributing to team meetings, troubleshooting development and production 

Job description

• Participate the development process;
• Cooperate with QA team;
• Recognize opportunities to improve code efficiency;
• Perform code peer-to-peer reviews;
• Contribute to software architecture planning;
• Maintain code and documentation integrity and organization;
• Help project owner in estimating new features;
• Keep up with emerging trends and technologies;
• Accurately match UI/UX design;
• Participate in various team-buildings and non-development activities (Risks identification, Threats Modeling, etc.)
• Build reusable components.

Requirements:

• 4+ years of commercial experience;
• Strong knowledge of JavaScript (ES5, ES6+), HTML5, CSS3;
• Good understanding of CSS Preprocessors, such as LESS and Sass;
• Experience with React/Redux is a must;
• Experience with TypeScript;
• Upper-Intermediate English;
• Strong knowledge in Node.js (Express);
• Experience working in an Agile environment (Scrum or Kanban);
• Experience with build tools, code coverage, and testing frameworks Webpack, jest etc.;
• Experience with SQL and NoSQL databases PostgreSQL, MongoDB;
• Strong Knowledge with Rest API;
• Proficient understanding of code versioning tools such as Git;
• Experience with Redis, ElasticSearch.

Nice to have:

• Experience with CI/CD;
• Experience with serverless, FaaS and PaaS (AWS Lambda);
• Understanding of SDLC and ISMS.

Responsibilities

● Be a hands-on engineer, ensure frameworks/infrastructure built is well designed,

scalable & are of high quality.

● Build and/or operate platforms that are highly available, elastic, scalable, operable and

observable.

● Build/Adapt and implement tools that empower the TI AI engineering teams to

self-manage the infrastructure and services owned by them.

● You will identify, articulate, and lead various long-term tech vision, strategies,

cross-cutting initiatives and architecture redesigns.

● Design systems and make decisions that will keep pace with the rapid growth of TI AI.

● Document your work and decision-making processes, and lead presentations and

discussions in a way that is easy for others to understand.

● Available for on-call during emergencies to handle and resolve problems in a quick and

efficient manner.

Requirements

● 2+ years of Hands-on experience as a DevOps / Infrastructure engineer with AWS and

Kubernetes or similar infrastructure platforms. (preferably AWS)

● Hands-on with DevOps principles and practices ( Everything-as-a-code, CI/CD, Test

everything, proactive monitoring etc).

● Experience in building and operating distributed systems.

● Understanding of operating systems, virtualization, containerization and networks

preferable

● Hands-on coding on any of the languages like Python or GoLang.

● Familiarity with software engineering practices including unit testing, code reviews, and

design documentation.

● Strong debugging and problem-solving skills Curiosity about how things work and love to

share that knowledge with others.

Benefits :

● Work with a world class team working on a very forward looking problem

● Competitive Pay

● Flat hierarchy

● Health insurance for the family

• Developing front end website and application architecture.
• Designing user interactions on web pages.
• Developing back-end website and applications.
• Creating servers and databases for functionality.
• Ensuring cross-platform optimization for mobile phones.
• Ensuring responsiveness of applications.
• Working alongside graphic designers for web design features.
• Seeing through a project from conception to finished product.
• Designing and developing APIs.
• Meeting both technical and consumer needs.
• Staying abreast of developments in web applications and programming languages.