Manhattan Active Transportation Management (MATM) Consultant

Here is your JD with the company name removed and only the technology names kept:

Role Summary

Seeking an experienced App Connect Enterprise (ACE) / Integration Bus (IIB) Support Engineer with strong hands-on experience in supporting, maintaining, and enhancing enterprise integration environments. The role involves L2/L3 production support, incident management, deployments, monitoring, and collaboration with cross-functional teams to ensure stable and high-performing integration services.

Key Responsibilities

• Provide L2/L3 support for ACE / IIB applications across DEV, UAT, and Production environments
• Support and maintain enterprise integrations, message flows, and interfaces
• Monitor integration environments and troubleshoot failures related to ESQL, MQ, database connectivity, network, or data issues
• Perform incident management for P1–P5 issues, including bridge calls and stakeholder coordination
• Conduct Root Cause Analysis (RCA) and provide permanent fixes
• Manage UAT testing, production deployments, and release activities
• Perform certificate renewals, patching, and vulnerability remediation
• Reprocess failed messages/transactions to ensure business continuity
• Update configuration properties (for example, UDP properties) in production
• Create and manage Change Requests (CRs), JIRA tickets, and CAB approvals
• Prepare Weekly and Monthly Service Reports (WSR/MSR)
• Provide on-call and weekend support as per rotation
• Debug message flows and optimize ESQL for performance improvements
• Support SOAP and REST-based integrations
• Work with monitoring tools to ensure alerting and ticket generation
• Collaborate with application teams, architects, and DevOps teams
• Ensure adherence to operational standards and best practices

Desired Experience

• Minimum 3+ years of hands-on experience in ACE / IIB support or development
• Experience supporting production-critical environments
• Exposure to Agile / Scrum delivery models
• Experience working in 24x7 support environments
• Strong documentation and communication skills

Responsibilities:

* Collaborate with cross-functional teams on project requirements and deliverables.

* Design, develop, test & maintain software using MERN stack, React.js, React Native & Node.js.

Designation: - Sr. Engg - Application & Engineering

Job Function: - Extending technical support to sales team & customers, Technical Presentation, Product Demonstration & explaining products salient features.

Products:- Products fall under Azbil’s Control products division. Products such as gas flow measurement and control products, mass flow meter, mass flow controllers, temperature controllers, modulating motors, pressure switches,limit switches, photoelectric sensors, proximity sensors, Flame Detectors-Burner Controllers Assembly.

Customer Segment :- Furnace & Oven Manufacturer, Machine Manufacturer, Automotive, Heat Treatment.

Sales Experience: - 6 to 10 Years

Desired Qualification: - Bachelor of Engineering or Diploma Degree holder.

Skills Required: - Relevant Product Knowledge, Technical Presentation Skills, Product Demonstrations, Proven experience in technical sales & product demonstration roles, Good Verbal Communication.

Reporting to: - Reporting to Control Product Department’s head from Advance Automation Business Unit.

Areas of Responsibility: -

·        Responsible for explaining our products’ technical functionalities and benefits to potential customers.

·        Responsible for working closely with the sales product team & helping to drive product adoption & sales success.

·        Handle technical questions during demonstrations.

·        Handle technical troubleshooting issues.

·        To Keep the management informed about the product promotional activities.

·        Working with various sales channels - OEMs, End Users, distributors etc. for Product adoption against other manufacturers.

REQUIREMENTS: • Candidate must possess excellent Customer Service and Customer Support Skills. • Must have excellent Communication skills, both written and verbal. • Strong Analytical skills to understand customer feedback and provide solutions. • Must have a strong commitment to Customer Satisfaction. • Should have knowledge about basic AI tools. • Bachelor’s degree in business administration, Marketing, Communications, or any related field is required. • Prior customer service experience is a plus. • Proficiency in Microsoft Office and CRM software preferred. Page 2 of 2 KEY RESPONSIBILITIES: ● Respond to customer queries and customers’ concerns. ● Provide support for data collection to enable Recovery of the account for end user. ● Maintain a deep understanding of client process and policies. ● Reproduce customer issues and escalate product bugs. ● Provide excellent customer service to our customers. ● You should be responsible for exhibiting capacity for critical thinking and analysis. ● Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment.  

Responsibilities:

·       Design, implement, and maintain network infrastructure, including routers, switches, and firewalls

·       Configure and manage BGP, OSPF and EIGRP routing protocols.

·       Maintain and troubleshoot Cisco & Aruba switches

·       Monitor and maintain the performance of the network using SolarWinds & PRTG

·       Implement and maintain Palo Alto, Fortinet firewall

·       Manage WAN transport, including VPN and MPLS connections

·       Support 802.11x wireless networks

·       Ensure high availability and performance of the network

·       Collaborate with other IT teams to provide technical support for network & security related issues

·       Keep up-to-date with new technologies and industry developments

Requirements:

·       Bachelors degree in Computer Science, Computer Engineering, or related field

·       Minimum of 7 years of experience in network & security engineering and support

·       Expertise in BGP, OSPF and EIGRP routing protocols

·       Strong knowledge of Cisco switching, SolarWinds, Palo Alto, Fortinet Firewall, WAN Transport, NAT and 802.11x Wireless.

·       CCNP or CCIE certification preferred

·       Strong problem-solving skills and ability to work in a fast-paced environment

·       Excellent written and verbal communication skills

·       Knowledge of STP, RSTP.

·       Knowledge of VLAN, ARP, Trunk ports, VRRP and Ether-Channel.

·       Knowledge of Port-Security.

• Designing the Mobile Application for our product offering
• Communicating effectively in a cross-functional product development team and present ideas and designs effectively.
• Identifying and correcting bottlenecks and fixing bugs
• Helping maintain code quality, organization, and automatization

What you need to have:

Profile: Java developer (2-4 years) - Noida

MUST Have: Core Java, data structure

NP: Immediate to 30 Days

Salary : Upto 9 LPA

MUST Haves: Java 1.8, Core Java, Data structure

Requirements:

• Java 1.8 version with Collections, Multithreading working knowledge –(Mandatory)
• Data Structures, BPM-Alfresco & Groovy