MS Dynamics CRM Technical Developer

Leading System Integration Company

MS Dynamics CRM Technical Developer

IKIGAI ENABLERS

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MS Dynamics CRM Technical Developer

at Leading System Integration Company

Agency job

via IKIGAI ENABLERS

1 - 8 yrs

₹8L - ₹21L / yr

Kuala Lumpur

Skills

Microsoft Dynamics

Microsoft Dynamics CRM

Web API

PowerBI

Web applications

Windows Services

CRM Technical Developer

Country: Malaysia

Cities: Kuala Lumpur

Area of expertise: Customer Relationship Management (CRM)

Job Description

You're a problem solver, knowing the systems, applications, and processes that will make a client happy, no matter how complex the IT solution and integrating architecture. You bring expertise and creativity to designing activities and building system prototypes.

About the job

Business and IT don't always speak the same language. It can be difficult for companies to know how IT can help tackle their problems and increase profitability. They need you to understand their business and translate their needs into a software solution that will realize results.

As a CRM Technical Developer, you will be familiar with at least one leading commercial CRM system. You will assist delivery teams with CRM solution planning, analysis, designing, building, and testing. You will be considered a product specialist that is also responsible for providing support in CRM issue, customer concern, and resolution. This role is typically focused on more complex assignments, often requiring diverse inputs, processes, and/or outcomes with room for discretion within established parameters.

Day-to-day you will:

Assist across all phases of projects (e.g. Plan, Analyze, Design, Build, and Test)
Demonstrate technical knowledge to design and implement CRM solutions
Research customer issues that may be non-standard in order to offer solutions
Support design of conceptual architecture and technical solutions
Ensure project quality meets standards through critical metric identification and testing plan
Identify process gaps and work cross-functionally to formulate improvement plans
Travel as needed

Key Role Skill & Capability Requirements:

You are passionate about working with a global technology leader to solve business-critical problems for some of the top companies in the world. You are a fast learner, a self-starter, and a creative problem solver. You are passionate about software and its potential to move organizations forward through innovation.

Your technical skills may include:

Design, develop, deploy, customize and integrate Microsoft Dynamics CRM with other systems
Configure and customize on standard workflows, dashboards, forms, views and develop standard or custom reports
Develop reports or dashboards using PowerBI and integrate with D365CS
Develop web application, web API, console application, window services to integrate with D365CS
Develop a script to migrate existing CRM to D365CS
Complete the documentation required including the source codes, technical specification, and unit test result
Support SIT, UAT, and production and fix the defect within the agreed SLA
Strong understanding of Microsoft Dynamic365 CRM, with domain knowledge in Customer Service and Telco industry - this would be a plus point
Develop Power BI reports and integration to Microsoft Dynamic 365 CRM

Your non-technical skills may include:

Client management skills and the ability to work with customers to develop and manage an action plan
Some consulting experience working with external clients
Experience working with global/offshore teams
Excellent communication skills

Preferred Education Background:

Bachelor's degree in a relevant field preferred.

Preferred Years of Work Experience:

Minimum 3 year of Microsoft Dynamic 365 CRM and Power BI development experiences
Minimum 3 year of experience in ASP.NET C# development, JavaScript, HTML 5, CSS and other web base technology and tools
Experience with Microsoft Dynamics 365 Field Service is essential

CRM Technical Developer

Country: Malaysia

Cities: Kuala Lumpur

Area of expertise: Customer Relationship Management (CRM)

Job Description

About the job

Day-to-day you will:

Assist across all phases of projects (e.g. Plan, Analyze, Design, Build, and Test)
Demonstrate technical knowledge to design and implement CRM solutions
Research customer issues that may be non-standard in order to offer solutions
Support design of conceptual architecture and technical solutions
Ensure project quality meets standards through critical metric identification and testing plan
Identify process gaps and work cross-functionally to formulate improvement plans
Travel as needed

Key Role Skill & Capability Requirements:

Your technical skills may include:

Design, develop, deploy, customize and integrate Microsoft Dynamics CRM with other systems
Configure and customize on standard workflows, dashboards, forms, views and develop standard or custom reports
Develop reports or dashboards using PowerBI and integrate with D365CS
Develop web application, web API, console application, window services to integrate with D365CS
Develop a script to migrate existing CRM to D365CS
Complete the documentation required including the source codes, technical specification, and unit test result
Support SIT, UAT, and production and fix the defect within the agreed SLA
Strong understanding of Microsoft Dynamic365 CRM, with domain knowledge in Customer Service and Telco industry - this would be a plus point
Develop Power BI reports and integration to Microsoft Dynamic 365 CRM

Your non-technical skills may include:

Client management skills and the ability to work with customers to develop and manage an action plan
Some consulting experience working with external clients
Experience working with global/offshore teams
Excellent communication skills

Preferred Education Background:

Bachelor's degree in a relevant field preferred.

Preferred Years of Work Experience:

Minimum 3 year of Microsoft Dynamic 365 CRM and Power BI development experiences
Minimum 3 year of experience in ASP.NET C# development, JavaScript, HTML 5, CSS and other web base technology and tools
Experience with Microsoft Dynamics 365 Field Service is essential

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