MS Dynamics CRM Technical Developer at Leading System Integration Company · Kuala Lumpur · 1 - 8 years · ₹8L - ₹21L / yr · Posted 28 Jul 2022
MS Dynamics CRM Technical Developer
at Leading System Integration Company
CRM Technical Developer
Country: Malaysia
Cities: Kuala Lumpur
Area of expertise: Customer Relationship Management (CRM)
Job Description
You're a problem solver, knowing the systems, applications, and processes that will make a client happy, no matter how complex the IT solution and integrating architecture. You bring expertise and creativity to designing activities and building system prototypes.
About the job
Business and IT don't always speak the same language. It can be difficult for companies to know how IT can help tackle their problems and increase profitability. They need you to understand their business and translate their needs into a software solution that will realize results.
As a CRM Technical Developer, you will be familiar with at least one leading commercial CRM system. You will assist delivery teams with CRM solution planning, analysis, designing, building, and testing. You will be considered a product specialist that is also responsible for providing support in CRM issue, customer concern, and resolution. This role is typically focused on more complex assignments, often requiring diverse inputs, processes, and/or outcomes with room for discretion within established parameters.
Day-to-day you will:
- Assist across all phases of projects (e.g. Plan, Analyze, Design, Build, and Test)
- Demonstrate technical knowledge to design and implement CRM solutions
- Research customer issues that may be non-standard in order to offer solutions
- Support design of conceptual architecture and technical solutions
- Ensure project quality meets standards through critical metric identification and testing plan
- Identify process gaps and work cross-functionally to formulate improvement plans
- Travel as needed
Key Role Skill & Capability Requirements:
You are passionate about working with a global technology leader to solve business-critical problems for some of the top companies in the world. You are a fast learner, a self-starter, and a creative problem solver. You are passionate about software and its potential to move organizations forward through innovation.
Your technical skills may include:
- Design, develop, deploy, customize and integrate Microsoft Dynamics CRM with other systems
- Configure and customize on standard workflows, dashboards, forms, views and develop standard or custom reports
- Develop reports or dashboards using PowerBI and integrate with D365CS
- Develop web application, web API, console application, window services to integrate with D365CS
- Develop a script to migrate existing CRM to D365CS
- Complete the documentation required including the source codes, technical specification, and unit test result
- Support SIT, UAT, and production and fix the defect within the agreed SLA
- Strong understanding of Microsoft Dynamic365 CRM, with domain knowledge in Customer Service and Telco industry - this would be a plus point
- Develop Power BI reports and integration to Microsoft Dynamic 365 CRM
Your non-technical skills may include:
- Client management skills and the ability to work with customers to develop and manage an action plan
- Some consulting experience working with external clients
- Experience working with global/offshore teams
- Excellent communication skills
Preferred Education Background:
Bachelor's degree in a relevant field preferred.
Preferred Years of Work Experience:
- Minimum 3 year of Microsoft Dynamic 365 CRM and Power BI development experiences
- Minimum 3 year of experience in ASP.NET C# development, JavaScript, HTML 5, CSS and other web base technology and tools
- Experience with Microsoft Dynamics 365 Field Service is essential
Shubham Vishwakarma
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Role Overview
We are looking for an experienced Microsoft Dynamics CRM / Dynamics 365 Developer with strong expertise in CRM customization, configuration, integration, and Agile delivery. The candidate will be responsible for designing, developing, customizing, integrating, and supporting Dynamics CRM solutions aligned with business requirements.
Key Responsibilities
- Customize and configure Microsoft Dynamics CRM / Dynamics 365 CE based on business requirements.
- Develop and maintain entities, fields, relationships, forms, views, dashboards, business rules, workflows, and business process flows.
- Develop CRM solutions using plugins, custom workflows, JavaScript, Power Automate, and custom APIs.
- Design and implement integrations between Dynamics CRM and external systems using REST/SOAP APIs, Azure services, middleware, and web services.
- Work with CRM security roles, business units, teams, field-level security, and access controls.
- Perform data migration, data validation, and integration-related activities.
- Troubleshoot production issues and provide root-cause analysis and technical fixes.
- Participate in requirements analysis, technical design, development, testing, deployment, and production support.
- Follow development standards, maintain technical documentation, and participate in code reviews.
- Collaborate with functional consultants, business stakeholders, QA teams, and other developers.
- Work effectively within an Agile/Scrum development environment, participating in sprint planning, daily stand-ups, reviews, and retrospectives.
Required Skills
- Strong hands-on experience with Microsoft Dynamics CRM / Dynamics 365 Customer Engagement.
- Good knowledge of CRM customization and configuration.
- Experience with C#, .NET, JavaScript, SQL Server, and Dynamics 365 SDK/API.
- Experience developing plugins, custom workflow activities, Power Automate flows, and JavaScript customizations.
- Strong understanding of Dynamics 365 Web API / REST APIs and third-party integrations.
- Experience with solution management, deployments, and environment management.
- Understanding of CRM data model, security model, and business processes.
- Experience working with Azure integration services is an advantage.
- Good understanding of Agile/Scrum methodologies and SDLC.
- Strong analytical, troubleshooting, communication, and problem-solving skills.
Preferred Qualifications
- Microsoft Dynamics 365 / Power Platform certifications.
- Experience with Power Apps, Dataverse, Power Automate, Azure Functions, Logic Apps, or Service Bus.
- Experience with CI/CD and DevOps practices using Azure DevOps.
- Exposure to Dynamics 365 Sales, Customer Service, Field Service, or related modules.
🚀 We’re Hiring: Technical Lead– Dynamics 365 CRM
Are you a seasoned Dynamics 365 CRM/CE professional with strong technical leadership and architecture experience?
We’re looking for a hands-on Lead/Architect with 8+ years of relevant experience to lead end-to-end D365 CRM implementations and drive scalable, high-performing solutions.
🔹 Key Skills: Dynamics 365 CRM/CE, Dataverse, C#, .NET, JavaScript
🔹 Expertise: Plugins, Workflows, Customizations, APIs & Integrations
🔹 Azure: Logic Apps, Functions, Service Bus
🔹 ALM: Azure DevOps, CI/CD & Release Management
🔹 Bonus: Experience with D365 FinOps/ERP integrations and Airlines or Freight/Logistics domain
📍 Location: Kochi / Trivandrum
⏱️ Joining: Immediate joiners preferred
If you have the technical expertise, leadership mindset, and passion for delivering enterprise-scale CRM solutions, we’d love to hear from you!
As a techno-functional consultant you will be responsible for delivering and optimizing end-to-end solutions on the Dynamics 365 platform by bridging business requirements with technical implementation. The role focuses on configuring and enhancing Dynamics 365 Customer Service and Field Service modules, enabling seamless integration with SAP systems, and supporting multiple Power Pages portals for customers and subcontractors. The objective is to ensure efficient business process execution, secure and scalable integrations, and improved user experience through continuous collaboration with stakeholders, proactive problem-solving, and adherence to best practices and standards.
Tasks & Responsibilities:
- Bridge the gap between business requirements and technical delivery across D365 Customer Service and Field Service
- Contribute to functional workshops, requirement gathering sessions, and solution design discussions with business stakeholders
- Good to have basic process understanding of SAP system.
- Configure D365 modules and implement light customizations — plugins, custom APIs, JS/TS, and Power Automate flows
- Design end-to-end solutions covering data model, SLAs, entitlements, and integrations
- Support UAT, produce functional specification document, and ensure solutions align with Microsoft best practices
- Training delivery and end-user adoption support post go-live
- Understanding of Model-Driven App design including entities, forms, views, dashboards, security roles etc.
- Strong client relationships to engage business and technical audiences equally
- Prepare and maintain key project documentation including Functional Specification Documents (FSD), Solution Design Documents (SDD), business process flows, and UAT documents
- Create and manage user stories, acceptance criteria, and test cases in Azure DevOps, ensuring traceability and alignment with business requirements
Education & Trainings + Certifications:
- At least 6 to 8 years of relevant experience in Dynamics 365, Field Service, Power Pages.
- Proven expertise with Dynamics 365 functional area, documentations, design, development, end-to-end implementations and solutions.
Technical know-how:
- Strong understanding of Dynamics 365 Customer Service and Field Service modules, including case management, SLAs, entitlements, work orders, and scheduling
- Hands-on experience with Microsoft Dataverse, including entity design, relationships, forms, views, business rules, and security model
- Working knowledge of Model-Driven App development and customization
- Ability to implement light customizations using C#, .NET plugins, custom workflows, Web APIs, JavaScript/TypeScript
- Experience with Power Platform tools including Power Automate and basic exposure to Power Pages (portal configuration and customization)
- Good understanding of integration concepts, including REST/SOAP APIs and experience integrating D365 with external systems (preferably SAP)
- Experience with Azure DevOps for managing user stories, test cases, backlog, and release tracking
- Understanding of software development lifecycle (SDLC), Agile methodology, and UAT processes
- Knowledge of documentation standards including FSD, SDD, use cases, and business process mapping
- Good understanding of security concepts including role-based access, data security, and portal authentication mechanisms
Soft Skills:
- Good team player skills to be able to work within a global team with shared global responsibilities
- Strong service orientation
- Solution-oriented and structured way of working
- Friendly, communicative and team-oriented player
- Business fluent English skills, spoken and written
- Intercultural competence
HTML/CSSWorking as a WordPress/CRM Developer at Navtech, you will:
- Design, develop, and maintain WordPress websites, including custom themes, plugins, and page layouts
- Ensure website performance, security, and responsiveness across devices
- Manage website updates, bug fixes, and ongoing maintenance
- Build and maintain lead capture forms and landing pages, ensuring smooth data flow into the CRM
- Own, configure, and maintain Navtech's CRM system — including custom fields, workflows, automations, and API level integrations
- Configure custom CRM dashboards, views, and automated workflows and alerts for leadership visibility
- Support sales/BD teams with deal stages, activity logs, pipeline records
- Ensure CRM data quality and hygiene through structured validation and clean-up processes
- Take up CRM development and automation-related tasks beyond standard configuration
- Onboard team members, create SOPs, provide training
Who Are We Looking For Exactly?
- Proven experience as a WordPress Developer, with strong knowledge of HTML, CSS, JavaScript, and PHP
- Experience building and customizing WordPress themes and plugins
- Working knowledge of any CRM platform, such as Salesforce, or HubSpot
- Experience working with APIs, webhooks, or automation platforms such as Zapier or Make
- Good understanding of CRM data structures and workflow automation
- Good debugging and troubleshooting skills across both website and CRM systems
- Strong communication skills to coordinate with sales, marketing, and leadership teams
Why Navtech?
- Yearly performance review and Appraisals.
- Competitive pay package with additional bonus and benefits.
- Work with US, UK and Europe based industry-renowned clients for exponential technical growth.
- Opportunities to work on multiple projects.
- Medical Insurance cover for self and immediate family.
- Work with a culturally diverse team from different geographies.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon