Jira Cloud Administrator (Remote US/UK Shift)

Jira design and configuration:

Design and configure a centralized landing page/dashboard in Jira for request intake.

Create and manage Jira boards with tailored JQL filters.

Manage custom workflows, issue types, fields, and screens to support the request lifecycle.

Automation and request routing:

Develop and implement Jira Automation rules to direct requests based on defined routing criteria (e.g., components, labels).

Establish fallback and alert mechanisms for misrouted or failed automation flows.

Access and permissions:

Define user roles and permission schemes for secure and scoped access across groups.

Set up board-level access controls and validate role-based restrictions.

System administration and governance:

Perform system health checks, troubleshooting, and regular Jira maintenance.

Implement audit logging, change management, and configuration documentation.

Collaboration and Agile delivery:

Collaborate with stakeholders to gather requirements and ensure alignment with project goals.

Support sprint planning and delivery with Agile board setup and backlog grooming.

Integrations:

Maintain integration hygiene across Jira, Confluence, and external systems (e.g., CI/CD, monitoring).

Mandatory skills

Mandatory Skills

Desired Skills

Jira Administration:

Jira Software configuration (projects, boards, workflows, schemes)

Jira Automation (native and ScriptRunner/Groovy scripting)

Jira Query Language (JQL)

Issue security, permission schemes, user/group management

Agile and Scrum board management

TechOps & System Administration:

Basic Linux/Unix system administration (e.g., log inspection, service restarts, file permissions)

User and access management (LDAP/AD integration experience is a plus)

Shell scripting or automation scripting (e.g., Bash, Python)

Experience working with Atlassian tools in a self-hosted or Data Center environment

Familiarity with monitoring tools (e.g., Prometheus, Grafana, Datadog) for Jira uptime and performance

Understanding of networking basics (DNS, firewalls, reverse proxies)

Backup, recovery, and configuration export/import in Jira

Knowledge of Jira Service Management (JSM) and customer portals

Experience with Confluence, including knowledge base and linked documentation

Hands-on with CI/CD tools (e.g., Jenkins, GitLab, Bamboo) for DevOps collaboration

Atlassian Certifications (e.g., ACP-100, ACP-600)

Exposure to cloud infrastructure (AWS, Azure) for Jira Cloud migrations or integrations

Qualifications

Bachelor's degree in computer science, Information Technology Engineering or a related field.

Strong analytical, troubleshooting, and problem-solving skills.

Good verbal and written communication skills.

Job Description

Key Responsibilities

• End-to-End Project Delivery: Own project planning, execution, monitoring, and closure, ensuring delivery commitments are met within agreed timelines, scope, budget, and quality standards.
• Project Planning & Governance: Develop and maintain project plans, roadmaps, milestones, resource plans, and delivery schedules. Establish effective governance mechanisms and reporting processes.
• Stakeholder Management: Collaborate with business stakeholders, technology teams, product owners, architects, and senior management to align priorities, manage expectations, and facilitate timely decision-making.
• Multi-Workstream Coordination: Manage multiple concurrent workstreams, track interdependencies, coordinate cross-functional teams, and ensure alignment across project deliverables.
• Risk & Issue Management: Maintain RAID logs (Risks, Assumptions, Issues, and Dependencies), proactively identify delivery risks, develop mitigation plans, and escalate critical issues appropriately.
• Agile Delivery Management: Drive Agile/Scrum ceremonies, sprint planning, backlog prioritisation, progress reviews, and retrospectives, while adapting delivery practices to project requirements.
• Business–Technology Alignment: Work closely with business and technical teams to translate business objectives into actionable delivery plans and ensure requirements are clearly understood and implemented.
• Status Reporting & Metrics: Prepare project dashboards, status reports, management presentations, and KPI-based updates covering delivery progress, risks, dependencies, resource utilisation, and milestones.
• Release & Deployment Coordination: Coordinate testing, UAT, release planning, deployment readiness, go-live activities, and post-implementation support in collaboration with relevant teams.
• Resource & Vendor Management: Coordinate resource allocation, capacity planning, third-party dependencies, and cross-team commitments to ensure efficient project execution.
• Change & Scope Management: Manage scope changes, delivery expectations, project documentation, and approvals through established change-control processes.
• Continuous Improvement: Identify opportunities to improve project delivery processes, governance, communication, and execution efficiency.

Required Skills & Experience

• 10–15 years of overall experience in the IT industry, with substantial experience in project or program management.
• Proven track record of managing complex technology projects involving multiple teams, workstreams, and stakeholders.
• Strong understanding of the Software Development Life Cycle (SDLC), project planning, delivery management, and release processes.
• Hands-on experience with Agile, Scrum, Waterfall, or hybrid project management methodologies.
• Proficiency in project management and collaboration tools such as Jira, Confluence, and Microsoft Project or equivalent tools.
• Experience managing project scope, timelines, budgets, resources, risks, issues, and dependencies.
• Excellent stakeholder management, communication, facilitation, and escalation-management skills.
• Ability to engage with senior business and technology stakeholders and communicate complex project matters clearly.
• Strong analytical, organizational, problem-solving, and decision-making abilities.
• Experience working with global teams across different geographies and time zones.
• Ability to manage competing priorities, drive accountability, and deliver outcomes in a dynamic enterprise environment.

Preferred Technical Skills

• Working knowledge of enterprise application development and integration.
• Exposure to technologies such as Java, Oracle applications, APIs, databases, and enterprise systems integration.
• Understanding of application architecture, testing methodologies, CI/CD pipelines, and release management.
• Experience working with distributed engineering teams, business analysts, QA teams, infrastructure teams, and external vendors.
• Familiarity with project dashboards, delivery metrics, and reporting tools such as Power BI or advanced Excel.

Preferred Qualifications

• Bachelor's degree in Engineering, Computer Science, Information Technology, or a related discipline.
• PMP, PRINCE2, Certified Scrum Master (CSM), or equivalent project management certification is an advantage.

Key Competencies

• End-to-end project ownership
• Project governance and delivery excellence
• Stakeholder and client management
• Multi-workstream planning and execution
• Risk, issue, and dependency management
• Agile delivery and SDLC knowledge
• Executive communication and reporting
• Cross-functional team leadership
• Problem-solving and continuous improvement

Role: Project Manager

Experience: 6–8 Years

Location: cochin

Shift: 2nd Shift – 3:00 PM to 12:00 AM IST

Key Responsibilities:

• Manage projects from initiation to delivery.
• Create and maintain project plans, milestones, schedules, and dependencies.
• Track risks, issues, resources, capacity, and project budgets.
• Coordinate with teams and stakeholders and conduct project meetings.
• Assign and monitor tasks to ensure timely delivery.
• Prepare periodic project status reports and meeting minutes.
• Drive stakeholder communication and resolve project challenges.
• Support continuous improvement and post-project reviews.

Mandatory Skills:

• 6–8 years of Project Management experience
• JIRA, Confluence, Smartsheet, MS Office, SharePoint
• Project planning & delivery
• Risk / Issue / Dependency management
• Stakeholder management
• Willingness to work 3 PM–12 AM IST