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Headquartered in Ahmedabad, Appitsimple is better known for its innovative "Digital Products" - SoftwareSuggest and CallHippo. It is an IT company that has been revolutionizing & simplifying the way organizations do business since Jan 2014.
ApiItsimple is an all-remote organization with a team of 150+ members. With over 300 customers of SoftwareSuggest and 2000+ customers of CallHippo, AppItSimple has a dominant presence over the globe.
URL: https://appitsimple.com/about" target="_blank">https://appitsimple.com/about
Product: CallHippo.
URL: https://callhippo.com/" target="_blank">https://callhippo.com/
CallHippo was launched in 2017. It is an intelligent VoIP (voice over Internet protocol) service provider for business organizations and call centers. The main objective behind launching CallHippo was to provide easy-to-adopt, cost-effective, scalable, and accessible phone systems to businesses. Customized pricing plans, 24/7 available support, and innovative top-of-the-line features make CallHippo stand out from market competitors. With 2000+ customers across 25+ countries, the company is just getting started and is sure to scale greater heights in the future.
Appitsimple prides itself on a flexible work environment that empowers employees to be key decision-makers to grow personally and professionally. The company strives to develop leaders through an active mentoring program and skill development initiatives. An inclusive workplace, Appitsimple encourages freedom, and independent thinking and aims to create thought leaders in the business ecosystem.
Experience- 0.6-3 years
The Job Description for Customer Support Executive:-
1)Work on chats and Tickets
2)Maintain a mean response time of less than 1 minute since it is live chat support
3)Chat Quality score should not be less than 4/5
4)Close maximum support tickets in a month
5)Resolve queries with utmost efficiency to facilitate customer retention.
Requirements
1)Experience in Tech Support
2)Experience with troubleshooting
3)Hands-on knowledge in providing support for any kind of application software
Skills needed: SaaS software Customer support for global clients in US, UK, Australia, etc
CTC: 12 to 15 LPA*
Experience: 3+ years
Location: Remote
Work timings: Flexible. Based on overlaps with US timezone.
*The offered CTC will depend on your interview performance and past experience
🤩 So, what is Sumtracker?
Sumtracker is a SaaS startup founded by IIT Delhi Alumni. It is a web based software application for merchants to manage inventory on their online and offline stores. Sumtracker is integrated with platforms such as Shopify, eBay, Etsy, BigCommerce, Amazon, WooCommerce and Walmart. We have a global client base in countries like US, UK and Australia. We are on a mission to grow Sumtracker and take on global SaaS competitors.
📄 The role & what we are looking for
Responsibilities:
- Develop in depth understanding of how Sumtracker works
- Take full ownership of Customer Success and Support
- Work in flexible timings to give support to clients in US timezone
- Give online demos and take customer support calls
- Reply to customer support tickets
- Create help documentation and help videos
- Send client communication regularly
- Improve customer onboarding
- Take client follow ups and reviews
- Like the work you do, enjoy collaborating with your coworkers, communicate as much as you can and not work in isolation
Must Haves
- You have 3+ years of professional experience working in Customer success team in a SaaS company
- You are well versed with Customer ticketing softwares
- Have great communication skills
- You are open to learning new stuff (super important).
- You are humble, kind, and are open to feedback (super duper important).
Why should you join us?
- Attractive salary with annual performance based increments
- 100% remote company
- You get to take on a pivotal role in taking your work profile to the next level
- Full overview and involvement of all tasks and process in your department. You will know how things work from inception to scalability. This is a key factor in learning everything about the field you are working in and thus enhancement of your career
- Full ownership of your work. You will be your own manager, thus getting autonomy to perform.
- Global exposure: Work with a global client base. You get the exposure of client behaviour and needs across the world, a valuable asset to have in your profile.
🙋♀️ Team, culture and perks
Here are some of our core values to give you a sense of who we are as a team:
- You should be ready to work in small teams.
- We like to take ownership of our work and expect the same from our team members.
- We’re super transparent. We all know what everyone’s working on and how’s the company doing.
- You can directly share and receive feedback with the founders at any time.
- You’ll get the freedom to work 100% remote
- We organise yearly get together for the team offsite
🤙 What’s the interview process like?
Yes, we do have a process, and it’s simple.
Step 1: Fill a form with relevant questions for the profile
Step 2: Complete a task to judge your skills
Step 3: Interview round and Reference check
Step 4: Another task round to to judge your skills
Step 5: Job Offer (contingent on the above steps).
Welcome to the Sumtracker team!
So, think we’re a good fit? Then let’s roll.
We’re on the lookout for a talented Level I Technical Support Engineer to join our team in Mumbai, India.
What You’ll Do (but is not limited to)
- Provide technical support to Egnyte's clients and partners
- Provide support via e-mail, phone and Zoom
- Work effectively and professionally with users who span from IT, business users, partners and executives
- Provide a workable solution that addresses client issue based on their use case
- Master Egnyte's product capabilities and serve as the subject matter expert within the support organization
- Work with Product Management, Engineering and Sales to effectively take issues to resolution
- Participate in testing of new and updated products and provide feedback
- Write technical documents such as service and product FAQ's, guides, and manuals
Your Qualifications
- Excellent customer engagement and communications skills
- Familiarity with Support Ticket, Call Center, and Knowledge Based Systems
- Minimum three years of experience in SaaS support
- Experience in administering Windows 10, Mac OS and Linux (any distribution)
- Experience in administering Windows Servers (2016, 2019)
- Proficiency with Microsoft Office products
- Bonus if you have:
- Virtual Machine Environment (i.e. VMware ESX, Microsoft Hyper-V)
- Experience with Cloud Based File management systems
Equal Opportunity Employment
Egnyte is an equal opportunity employer and values diversity at our company. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
About Egnyte
In a content critical age, Egnyte fuels business growth by enabling content-rich business processes, while also providing organizations with visibility and control over their content assets. Egnyte’s cloud-native content services platform leverages the industry’s leading content intelligence engine to deliver a simple, secure, and vendor-neutral foundation for managing enterprise content across business applications and storage repositories. More than 16,000 customers trust Egnyte to enhance employee productivity, automate data management, and reduce file-sharing cost and complexity. Investors include Google Ventures, Kleiner Perkins, Caufield & Byers, and Goldman Sachs. For more information, visithttp://www.egnyte.com/"> www.egnyte.com
Greetings from zealous services!!
We have Immediate requirements for Fresher in BPO Semi Voice Process @ Chennai
Interview Scheduled:
- Walk-in: Monday to Friday (10 AM to 4 PM)
Contact Details:
Reference Name: PRAVALIKA (HR)
Job Description:
- Designation: Customer Support Executive
- Process: International US Non-Voice Process (Semi Voice)
- Shift Timings: Night Shift (7.30 Pm To 5.30 Am)
- Salary : 8500 + Incentives upto 3000 (based on your performance) + Food & Refreshment
- Working Days: 5 Days working (Sat,Sun Fixed off)
- Qualification: Any Graduates (Arts & Science, Engineering) / Diploma / ITI / Distance / Drop out (2017 to 2021 passed out only). Up to 3 backlogs can apply.
- Age: Between 18 to 26 years
- Work Location: Nungambakkam, Chennai.
- Requirement: Immediate
Do mention "PRAVALIKA(HR)" on the right top of your resume as your reference.
Note: Interested candidates can "Walk-in" directly to our office premises with your updated resume and copy of aadhar card.
Documents Mandatory:
- Carry Updated resume and aadhar xerox.
- All your original educational documents for verification purposes.
Venue Details:
Zealous Services
No.17/7, 'B' Block Ground Floor NRCS Towers,
Kodambakkam High Road, Nungambakkam.
Chennai - 600034
Landmark: Near Hotel Palm Grove, Opp to Domino's.
### Refer to your Friends too!!! Spot Offer!!! Grab the opportunity Don't miss it !!! ####
GaragePlug, a SaaS Startup based out of Banglore, is an After-Sales Automotive Workshop Management Platform founded in 2017 by Automobile Industry experts. GaragePlug is presently trusted by hundreds of brands across 25+ countries and continues to expand across the world! We are now ready to take a long jump in 2022. To make this happen, We're looking for dynamic Customer Success/Support people to assist in various stages of the customer life cycle such as Onboarding, User Training, Support, Adoption, etc.
What Makes You The Right Fit :
- Engineering Degree
- 0-2 years experience in customer support or success roles.
- Must be able to work in the US time zone (US and Latin America markets)
- Ability to communicate with customers by email, chat, and phone.
- Excellent interpersonal, verbal, and written communication skills with the ability to take initiative and build strong relationships
- Customer-focused attitude.
- Willingness to work in a Startup.
Your Primary Responsibilities :
- You will be the first point of contact for customers via email & chat primarily, over the phone if it is required.
- Onboard new customers and help them digitalise their workflows in our software.
- Conducting training sessions for Users to ensure the right understanding of the Product
- Keeping a track of the Product adoption.
- Maintain a profitable relationship with the clients.
- Play a key role in sharing the voice of users with the rest of the team.
- Work with the product team to resolve issues, bugs, and feature requests reported by customers and to ensure that they are delivered and conveyed to customers.
- Work closely with the Quality Assurance team.
- Identify and report bugs & customer requests using JIRA.
- Owner of the Self-Help knowledgebase of GaragePlug.
Performance Parameters :
- Renewals
- Upsell, Revenue generation
- Prevention of Churn
- Maintain NPS Score
- Support Response Time
Perks for you :
- Work in fast globally growing Start-Up
- Work with industry experts
- Opportunity for international travel
Location : Bangalore.
Apply through this link
https://garageplug.freshteam.com/jobs/SENl2SzgSAVQ/customer-success-support-us-latin-america" target="_blank">https://garageplug.freshteam.com/jobs/SENl2SzgSAVQ/customer-success-support-us-latin-america
- 4-15 year experience in Application Support
- Must have good knowledge in Java/J2EE, Microservices, PL/SQL, Unix
- Good to have knowledge in Agile, JIRA, Splunk, Service Now
- Good understanding and hands-on experience in Incident, Problem and Change Management
- Provide technical leadership to the team & contribute in the skill development within team
Interact with internal teams and client stakeholders to trouble shoot the tickets/incident and manage other support activities - Good communications skills are necessary, must be team player and inquisitive.
- Strong customer service and support focus with a desire to deliver a high-quality service
- Ability to multi-task, work under pressure and to tight deadlines
- Flexible in working outside of office business hours at short notice (as required)
- Should be able to examine the system and identify the areas for Service Improvements & Value adds.
Commvault is the world's most powerful backup and recovery software in the cloud and on any infrastructure, helping companies transform their data into a powerful strategic asset. Commvault data protection and information management solutions enable companies and organizations of all sizes, in all industries, to protect, access and share all of their data—anywhere and anytime.
As an organization, we are committed to a great work culture that embraces our values and promotes professional growth. Our Vaulters are passionate innovators who work together to uncover new challenges that can be solved. We are proud that the focus of every vaulter is to drive our customers' businesses forward. We're all about getting the job done, and having FUN doing it. As vaulters we pride ourselves on transparency, integrity, and respect in everything that we do.
NOW is the time to join a growing company with strong roots, where you can take on your next challenge.
Job Description
The Customer Support Associate - UNIX and DB works within a team of technical support professionals aimed at delivering technical solutions for Commvault’s customer base. This customer base has a wide range of technical ability and this role has no ceiling, you will own an issue from initial pick-up all the way to working with the development team on identifying a possible solution. This position is part of our UNIX and DB group in our Customer Support Center. This is an excellent opportunity for innovative and collaborative technologists to join a global team that has led the industry in satisfaction seven years in a row. We offer innovative training, interesting colleagues, and the opportunity to grow with us. Our UNIX and DB Group is focused around but not limited to backups of Unix and Linux platforms and databases within the Commvault suite, this includes networking, troubleshooting, connectivity, name resolution and performance based issues on an OS and or hardware. We are a source of expertise for not just our customer base but also our partners and consultants on site.
Why Commvault?
You get the “Freedom to make an impact, together”. We thrive upon collaboration by designing our offices and cafes to spark conversation about work and fun. Although we hail from all walks of life and speak dozens of languages, we’re passionate about equality and integrity. We “go beyond” each and every day.
We are looking for a Customer Support Associate with a genuine passion for all things tech to join our expert and super-friendly UNIX and DB team.
Position Responsibilities include:
Troubleshoot and resolve complex support problems
Troubleshoot customer issues using remote desktop software
Successfully interact through phone and email with customers as you solve their problems
Dedication to the success and satisfaction of our customers
Recreation of problems in house
Root Cause Analysis and / or provision of examples of software bug
Working independently and as a team to come up with the best solutions to a customer problem.
Providing best-in-class phone based support for a variety of complex, time critical issues.
Using and sharing your knowledge of a wide range of technologies
Working remotely on enterprise level customers and dark sites
Having the opportunity to build labs and simulators
Ability to be involved in product BETA testing
Contributing to our Solutions Engine and online forums
Position Requirements include:
At least 5+ years of technical/customer support experience
Expert level knowledge of Unix-flavoured operating systems and its components.
Strong understanding of Oracle , HANA and SAP databases,
Good understanding of Unix/Linux clusters, with installing and configuring software.
Solid understanding of Unix device management (tape and disk)
Networking and troubleshooting connectivity, name resolution and performance based issues with Linux OS and/or hardware.
Desirable to have exposure to storage arrays like NetApp, HDS
Understanding backup theory and design. Backup and data management fundamentals
Previous experience with Commvault technologies is highly desirable as is other backup software such as Veritas, Symantec, Backup Exec, ShadowProtect, NetBackup, NetWorker, Avamar, VEEAM, or TSM is a plus
Previous experience troubleshooting enterprise environments
Strong customer relations skills.
Strong multi-tasking and prioritization skills.
Strong written and verbal communication skills.
Excellent team player.
Qualifications
We value knowledge and curiosity, no matter whether you learnt it at university, through courses or by learning from others.
Ideally a Bachelors Degree
Preferred - OCP/OCA/OCM, Red Hat – RHCSA, RHCE