Loading...

{{notif_text}}

SocialHelpouts is now CutShort! Read about it here\
The next CutShort event, {{next_cs_event.name}}, will happen on {{next_cs_event.startDate | date: 'd MMMM'}}The next CutShort event, {{next_cs_event.name}}, will begin in a few hoursThe CutShort event, {{next_cs_event.name}}, is LIVE.Join now!

Locations

Noida, Agra

Experience

1 - 5 years

Salary

INR 2L - 5L

Skills

Customer Success (Customer Support)
Tech Support
Customer Success (Customer Support)

Job description

Embarc was established in 1994 and has established itself as a leading company in providing solutions for location based services. We have developed Find’n’Secure web based real time GPS Tracking and Fleet Management Software. We also have Find’n’Secure for Mobiles. We supply different kind of GPS trackers and accessories depending on the need of tracking (Vehicles, children, pets, ships, airplanes etc.). We have partners in more than 45 countries. We have now launched Find’n’Secure Ver 5.0. We have also launched FnS Apps for Android and iOS platforms. We are looking for a bright Technical Customer Success Specialist to provide enterprise level support to our customers via phone, web, email, chat and other support channels as required. Responsibilities: Take ownership of customer issues reported and see problems through to resolution Research, diagnose, troubleshoot and identify solutions to resolve customer issues Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Provide prompt and accurate feedback to customers Ensure proper recording and closure of all issues Prepare accurate and timely reports Document knowledge in the form of knowledge base tech notes and articles

About the company

Founded in 1994, Embarc Information Technology P Ltd is a bootstrapped company based in Noida. It has 6-50 employees currently and works in the domain of Ecommerce.

Founded

1994

Type

Product

Size

6-50 employees

Stage

Bootstrapped
View company

Similar jobs

Tech Support Engineer

Founded 2014
Product
51-250 employees
Raised funding
Tech Support
00118
Communication Skills
Java
C/C++
Logical Reasoning
Location icon
Chennai
Experience icon
0 - 1 years
Experience icon
2 - 3 lacs/annum

Location: Chennai Experience: 0 -2 years Shift: Rotational (will include UK & US shift) Job Responsibilities: Handle technical support related queries for customers. Provide prompt, reliable and accurate information to customers. Ensure timely resolution while maintaining the highest level of quality support in every customer interaction. Help customer resolve product related issues. Help with product integration. Escalate issues to the appropriate department and ensure to solve the issue working with the L2/L3 team within SLA. Requirements: Logical thinker, multitasking, problem-solving skills Excellent verbal & written skills Customer care skills Ability to prioritize workload Attention to detail. Ability to work well in a team Experience in application servers or relevant software development background

Job posted by
apply for job
apply for job
Job poster profile picture - Vinoth Kumar
Vinoth Kumar
Job posted by
Job poster profile picture - Vinoth Kumar
Vinoth Kumar

Tech Support Engineer

Founded 2008
Products and services
51-250 employees
Raised funding
Tech Support
00118
Communication Skills
Java
Ansible
MySQL
Amazon Web Services (AWS)
microservices
Location icon
Pune
Experience icon
3 - 7 years
Experience icon
5 - 15 lacs/annum

TAPPP is leading the charge in bringing premium digital entertainment content & live sports to global consumers via its prepaid platform. TAPPP is available across platforms via the Web, Mobile and Tablets. Building out this brand presents significant product and engineering challenges. At the centre of solving those challenges is the TAPPP Product Engineering team which is responsible for the TAPPP product end to end. Here is what we are looking for: Monitor applications and infrastructure in production/UAT environment Research, diagnose, troubleshoot and identify solutions to resolve customer issues Take ownership of issues reported and see problems through to resolution Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Provide prompt and accurate feedback to customers Ensure proper recording and closure of all issues Prepare accurate and timely reports

Job posted by
apply for job
apply for job
Job poster profile picture - Gunjan Tiwari
Gunjan Tiwari
Job posted by
Job poster profile picture - Gunjan Tiwari
Gunjan Tiwari

Tech Support Engineer

Founded 2014
Products and services
6-50 employees
Bootstrapped
Tech Support
Communication Skills
Technical Writing
Customer Success (Customer Support)
Location icon
Pune
Experience icon
1 - 3 years
Experience icon
2 - 5 lacs/annum

Top Skills: Must have neutral accent (Most important) 1. Technical aptitude & ability to learn complex cloud apps 2. Provide customer support via ticket-based help desk, or Skype calls. 3. Ability to write technical user documentation with perfect grammar 4. Excellent communication and presentation skills with neutral accent 5. Familiarity with CRM systems and practices. 6. Candidate with the technical background will be plus. 7. Everything else that is required to become a true customer support champion

Job posted by
apply for job
apply for job
Job poster profile picture - Siddharth Aklujkar
Siddharth Aklujkar
Job posted by
Job poster profile picture - Siddharth Aklujkar
Siddharth Aklujkar

Tech Support Engineer

Founded 2016
Product
6-50 employees
Profitable
Tech Support
00118
Communication Skills
Documentation
Location icon
Mumbai, NCR (Delhi | Gurgaon | Noida)
Experience icon
3 - 5 years
Experience icon
5 - 10 lacs/annum

Looking for an experienced Tech Support Engineer to give our customers world-class support with any technical issues or product questions they have. We are looking for someone that is interested and capable of growing into leading a team of support engineers.

Job posted by
apply for job
apply for job
Job poster profile picture - Elliot Atlas
Elliot Atlas
Job posted by
Job poster profile picture - Elliot Atlas
Elliot Atlas

Tech Support Engineer

Founded 2000
Product
51-250 employees
Bootstrapped
Tech Support
Customer Success (Customer Support)
Customer Relationship Management (CRM)
Location icon
Chennai
Experience icon
1 - 3 years
Experience icon
3 - 6 lacs/annum

We are hiring a Customer Success Associate with the passion to walk that extra mile and flair to engage with customers by providing exceptional customer support. Responsibilities Own and drive resolution to customer requests for product specific workflow and how-to questions Interact with customers and determine knowledge gaps within HappyFox knowledge base Participate in continuous product training to drive improvement in support quality Edit, post and take responsibility for the quality of knowledge base articles Proactively assist customers by optimizing article content and titles, keeping in mind the searchability for solutions through support center Work with the sales team to assist in activities that include but not limited to: setting up the application for new customers, solving queries, directing them to relevant knowledge base article and educating them to help themselves, drive community forum engagement Take ownership of support tickets, adhering to SLAs and resolution time commitments Requirements Proven work experience and passion to work in customer support for a technology based B2B organisation Demonstrated competencies including procedural and technical writing, managing customer relations, and a stong technical acumen Knowledge and familiarity with social media platforms Ability to manage ticket priorities based on urgency and customer profile Self-motivated, flexible, and a team player with the ability to produce quality results in a dynamic set up Outstanding verbal and written communication Excellent organisational and follow-up skills; project management skill is preferred Prior experience working with a SaaS based technology product (optional) Worked for a bootstrapped high growth startup (optional)

Job posted by
apply for job
apply for job
Job poster profile picture - Sharon Samuel
Sharon Samuel
Job posted by
Job poster profile picture - Sharon Samuel
Sharon Samuel

Tech Support Engineer,

Founded 2014
Products and services
51-250 employees
Raised funding
Tech Support
00118
Communication Skills
Newworking
Firewall
window systment
Office 365
MS-Office
Location icon
Pune
Experience icon
0 - 2 years
Experience icon
1 - 3 lacs/annum

Tech Support 00118 Communication Skills Newworking Firewall window systment Office 365 MS-Office

Job posted by
apply for job
apply for job
Job poster profile picture - Vikas Mantute
Vikas Mantute
Job posted by
Job poster profile picture - Vikas Mantute
Vikas Mantute

Customer Solutions Engineer

Founded 2013
Products and services
6-50 employees
Raised funding
Customer Success (Customer Support)
Customer Relationship Management (CRM)
Tech Support
IT Solutioning
Presales
Location icon
Chennai
Experience icon
0 - 8 years
Experience icon
6 - 12 lacs/annum

Chargebee is a PCI Level 1 certified recurring billing platform for subscription based SaaS and eCommerce businesses. Chargebee integrates with the leading payment gateways like Stripe, Braintree, PayPal etc. around the world to let you automate recurring payments. Being a customer solution engineer for Chargebee means working with customers from the get-go - understanding their pain points, offering business intelligence, and customizing Chargebee to suit their every need.

Job posted by
apply for job
apply for job
Job poster profile picture - Joe Daniel
Joe Daniel
Job posted by
Job poster profile picture - Joe Daniel
Joe Daniel

Customer Success Manager

Founded 2014
Product
6-50 employees
Raised funding
Customer Success (Customer Support)
Customer Relationship Management (CRM)
product support
Communication Skills
problem solving
Location icon
Bengaluru (Bangalore)
Experience icon
2 - 6 years
Experience icon
4 - 15 lacs/annum

Whatfix is a SaaS based Performance Support platform, that helps enterprises and businesses simplify their on boarding, training and support.

Job posted by
apply for job
apply for job
Job poster profile picture - Victor C
Victor C
Job posted by
Job poster profile picture - Victor C
Victor C

Tech Support Engineer

Founded 2010
Product
6-50 employees
Profitable
Communication Skills
Tech Support
Customer Success (Customer Support)
Location icon
Indore
Experience icon
0 - 2 years
Experience icon
2 - 3 lacs/annum

Basic coding knowledge is utterly required.

Job posted by
apply for job
apply for job
Job poster profile picture - Purvi Vani
Purvi Vani
Job posted by
Job poster profile picture - Purvi Vani
Purvi Vani

Web Solution Specialist

Founded 1997
Product
250+ employees
Profitable
Communication Skills
Tech Support
Customer Success (Customer Support)
Location icon
Mumbai
Experience icon
0 - 3 years
Experience icon
2 - 3 lacs/annum

● Troubleshooting, resolving all technical issues related to our software and the range of products and services it provisions. ● Interacting with clients via. live chat, web based systems, online forums and telephone to resolve their problems and gather feedback. ● Testing & analysis of all products & services. ● Identifying any bugs/issues in the system and assisting in their resolution. ● Recording, tracking and reporting problem activity ● Building strategies to improve efficiency, profitability, and quality of service ● Reviewing existing product/feature documentation; publish documentation in internal knowledge. Detailed Requirements: ● Must be customer focused and willing to do whatever it takes to resolve the customer issue. ● Strong customer interaction skills and ability to work in a variety of customer situations. ● Outstanding written and verbal communication skills ● Ability to solve complex problems quickly, inventively and resourcefully. ● Good working knowledge of computers and the internet; strong ability to develop new skills. ● Should be able to provide project foresight in tracking, interpreting and resolving issues and aiding software implementation.

Job posted by
apply for job
apply for job
Job poster profile picture - Bobby Rathod
Bobby Rathod
Job posted by
Job poster profile picture - Bobby Rathod
Bobby Rathod
Want to apply for this role at Embarc Information Technology P Ltd?
Hiring team responds within a day
apply for this job
Why apply via CutShort?
Connect with actual hiring teams and get their fast response. No 3rd party recruiters. No spam.