Position: Client Operations Specialist
Overview: The Client Operations Specialist at Brainayan plays a crucial role in managing client relationships, ensuring smooth execution of training programs, and providing exceptional customer service. This role involves coordinating with various departments, handling client inquiries, and ensuring all operational aspects of client engagements are executed flawlessly.
Key Responsibilities:
- Client Relationship Management:
- Act as the primary point of contact for clients, addressing their needs and concerns promptly.
- Build and maintain strong, long-lasting client relationships through regular communication and follow-ups.
- Understand clients' business objectives and align Brainayan's services to meet those goals.
- Program Coordination and Execution:
- Coordinate with internal teams (training, content, marketing, etc.) to ensure seamless delivery of training programs.
- Schedule and manage training sessions, ensuring all logistical aspects are handled efficiently (venue booking, trainer availability, etc.).
- Ensure all pre-training and post-training materials are prepared and distributed to clients.
- Operational Support:
- Manage travel and accommodation arrangements for trainers and staff as required.
- Oversee the preparation and distribution of training materials, toolkits, and other necessary resources.
- Ensure all operational tasks related to training sessions are completed on time and to a high standard.
- Client Communication:
- Provide regular updates to clients on the progress of their training programs.
- Gather feedback from clients and participants to continuously improve service delivery.
- Handle any client issues or complaints promptly, escalating to higher management if necessary.
- Data Management and Reporting:
- Maintain accurate records of client interactions, program details, and feedback
- Prepare and present reports on program performance, client satisfaction, and operational efficiency.
- Analyze client data to identify trends and areas for improvement in service delivery.
- Process Improvement:
- Identify opportunities to streamline and improve operational processes.
- Work with cross-functional teams to implement best practices and enhance overall client experience.
- Stay updated on industry trends and incorporate new practices to ensure Brainayan remains competitive.
- Quality Assurance:
- Ensure all client deliverables meet Brainayan’s quality standards.
- Conduct regular audits of training sessions and client interactions to maintain high service levels.
- Implement feedback mechanisms to continuously monitor and enhance client satisfaction.
Skills and Qualifications:
- Educational Background: Bachelor’s degree in Business Administration, Operations Management, or a related field.
- Experience: 3-5 years of experience in client operations, project management, or customer service, preferably in the L&D or training industry.
- Communication: Excellent verbal and written communication skills.
- Organizational Skills: Strong organizational and multitasking abilities.
- Problem-Solving: Ability to handle challenging situations with a problem-solving mindset.
- Technical Skills: Proficiency in CRM software, MS Office Suite, and project management tools.
- Interpersonal Skills: Strong interpersonal skills to build and maintain client relationships.
Personal Attributes:
- Customer-Centric: A deep commitment to providing exceptional service to clients.
- Detail-Oriented: High attention to detail and accuracy in all tasks.
- Proactive: A proactive approach to identifying and resolving issues.
- Team Player: Ability to work effectively in a team-oriented environment.
- Adaptable: Flexible and adaptable to changing client needs and business requirements.
This role is integral to Brainayan's success in delivering high-quality training programs and ensuring client satisfaction. The Client Operations Specialist will work closely with various departments to ensure seamless coordination and execution of client projects.
Shubham Vishwakarma
Full Stack Developer - Averlon
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