CRM Developer

Role Descriptions: Good dynamics skills 365 skills

Essential Skills: Good dynamics skills 365 skills

Skills: Digital : Microsoft Dynamics 365 CRM Functional

Experience Required: 8-10

7 to 14 years

location bangalore

As a techno-functional consultant you will be responsible for delivering and optimizing end-to-end solutions on the Dynamics 365 platform by bridging business requirements with technical implementation. The role focuses on configuring and enhancing Dynamics 365 Customer Service and Field Service modules, enabling seamless integration with SAP systems, and supporting multiple Power Pages portals for customers and subcontractors. The objective is to ensure efficient business process execution, secure and scalable integrations, and improved user experience through continuous collaboration with stakeholders, proactive problem-solving, and adherence to best practices and standards.

Tasks & Responsibilities: 

• Bridge the gap between business requirements and technical delivery across D365 Customer Service and Field Service
• Contribute to functional workshops, requirement gathering sessions, and solution design discussions with business stakeholders
• Good to have basic process understanding of SAP system.
• Configure D365 modules and implement light customizations — plugins, custom APIs, JS/TS, and Power Automate flows
• Design end-to-end solutions covering data model, SLAs, entitlements, and integrations
• Support UAT, produce functional specification document, and ensure solutions align with Microsoft best practices
• Training delivery and end-user adoption support post go-live
• Understanding of Model-Driven App design including entities, forms, views, dashboards, security roles etc.
• Strong client relationships to engage business and technical audiences equally
• Prepare and maintain key project documentation including Functional Specification Documents (FSD), Solution Design Documents (SDD), business process flows, and UAT documents
• Create and manage user stories, acceptance criteria, and test cases in Azure DevOps, ensuring traceability and alignment with business requirements

Education & Trainings + Certifications:

• At least 6 to 8 years of relevant experience in Dynamics 365, Field Service, Power Pages.
• Proven expertise with Dynamics 365 functional area, documentations, design, development, end-to-end implementations and solutions.

Technical know-how: 

• Strong understanding of Dynamics 365 Customer Service and Field Service modules, including case management, SLAs, entitlements, work orders, and scheduling
• Hands-on experience with Microsoft Dataverse, including entity design, relationships, forms, views, business rules, and security model
• Working knowledge of Model-Driven App development and customization
• Ability to implement light customizations using C#, .NET plugins, custom workflows, Web APIs, JavaScript/TypeScript
• Experience with Power Platform tools including Power Automate and basic exposure to Power Pages (portal configuration and customization)
• Good understanding of integration concepts, including REST/SOAP APIs and experience integrating D365 with external systems (preferably SAP)
• Experience with Azure DevOps for managing user stories, test cases, backlog, and release tracking
• Understanding of software development lifecycle (SDLC), Agile methodology, and UAT processes
• Knowledge of documentation standards including FSD, SDD, use cases, and business process mapping
• Good understanding of security concepts including role-based access, data security, and portal authentication mechanisms 

Soft Skills:

• Good team player skills to be able to work within a global team with shared global responsibilities
• Strong service orientation
• Solution-oriented and structured way of working
• Friendly, communicative and team-oriented player
• Business fluent English skills, spoken and written
• Intercultural competence 

Working as a WordPress/CRM Developer at Navtech, you will:

• Design, develop, and maintain WordPress websites, including custom themes, plugins, and page layouts
• Ensure website performance, security, and responsiveness across devices
• Manage website updates, bug fixes, and ongoing maintenance
• Build and maintain lead capture forms and landing pages, ensuring smooth data flow into the CRM
• Own, configure, and maintain Navtech's CRM system — including custom fields, workflows, automations, and API level integrations
• Configure custom CRM dashboards, views, and automated workflows and alerts for leadership visibility
• Support sales/BD teams with deal stages, activity logs, pipeline records
• Ensure CRM data quality and hygiene through structured validation and clean-up processes
• Take up CRM development and automation-related tasks beyond standard configuration
• Onboard team members, create SOPs, provide training

Who Are We Looking For Exactly?

• Proven experience as a WordPress Developer, with strong knowledge of HTML, CSS, JavaScript, and PHP
• Experience building and customizing WordPress themes and plugins
• Working knowledge of any CRM platform, such as Salesforce, or HubSpot
• Experience working with APIs, webhooks, or automation platforms such as Zapier or Make
• Good understanding of CRM data structures and workflow automation
• Good debugging and troubleshooting skills across both website and CRM systems
• Strong communication skills to coordinate with sales, marketing, and leadership teams

Why Navtech?

• Yearly performance review and Appraisals.
• Competitive pay package with additional bonus and benefits.
• Work with US, UK and Europe based industry-renowned clients for exponential technical growth.
• Opportunities to work on multiple projects.
• Medical Insurance cover for self and immediate family.
• Work with a culturally diverse team from different geographies.

SAP CRM Services - Functional Consultant

Experience: 4 to 7 Year

Job Location:  Hyderabad, Noida, Pune, Bangalore

Full Time Role

CTC 12 LPA

Location Flexibility:  Multiple Locations in Country

SAP CRM Services Experience - 4-7 Years Strong knowledge of customer relationship management principles 

• Proficiency in SAP CRM module functionalities 

• Customization and configuration of CRM processes 

• Customer segmentation and targeting 

• Sales and marketing automation 

• Service management and support processes 

• Integration with other SAP modules (e.g., SD, FI) 

• CRM analytics and reporting