CRM Developer

About MyOperator 

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount. 

Role Overview

Are you a results-driven and detail-oriented professional with a strong understanding of telecom regulations and backend operations? We are seeking a dynamic Compliance Analyst - Operations to take ownership of backend operations, vendor management, and ensure full adherence to telecom-related compliances. This role requires a deep understanding of telecom infrastructure, data center operations, and regulatory frameworks. You will be instrumental in driving compliance, optimizing operational processes, supporting strategic business growth, and mitigating potential operational and compliance risks.

Key Responsibilities: 

• Regulatory Compliance: Ensure adherence to all telecom-related laws, licenses, and regulatory guidelines (TRAI, DoT, etc.). Stay updated on compliance mandates, coordinate audits and filings, and manage relationships with regulatory bodies.
• Telecom Procurement & Vendor Management: Conduct end-to-end procurement of telecom resources and services, ensuring cost efficiency, SLA adherence, and compliance in vendor contracts. Develop and execute vendor management strategies including evaluation, onboarding, contract compliance checks, and performance reviews. 
• Data Center Operations: Oversee procurement and resource planning for data center infrastructure, monitor performance, identify areas for optimization and regulatory alignment, and ensure adherence to relevant security standards. 
• Vendor Governance: Develop and execute vendor management strategies including evaluation, onboarding, contract compliance checks, and performance reviews. Manage relationships with key vendors
• Asset & Infrastructure Troubleshooting: Manage technical troubleshooting, minimize downtime, and ensure preventive maintenance protocols for telecom infrastructure and data centers.
• Ticketing & Issue Resolution: Handle operational queries via ticketing system, conduct root cause analysis, and suggest process improvements.
• SOPs & Process Development: Define, document, and suggest Standard Operating Procedures (SOPs) across telecom, compliance, and backend operations .
• Audit & Cost Optimization Support: Assist in telecom/vendor audits (internal and external) and contribute to cost-efficiency initiatives across operations. Familiarity with audit frameworks is desirable.
• Risk Management & Mitigation: Identify potential operational and compliance risks and develop and implement mitigation strategies. Stakeholder Management: Interact and manage relationships with external stakeholders like regulatory bodies and auditors.
• Admin Oversight: Manage end-to-end admin tasks including facility coordination, vendor contracts, and support services to ensure smooth daily operations

Experience: 1-3 years minimum in backend operations with mandatory exposure to telecom infrastructure and telecom regulatory compliance.

• Skills: Deep understanding of the TRAI/DoT landscape, strong vendor management, analytical skills, proficiency in MS Office/data reporting tools, and experience with ticketing systems.

Deliverables and Performance Measures:

o Team leadership

o Lead a team of QA Analysts and Senior Analysts, provide guidance, support, and mentoring.

Quality Assurance Strategy

o Develop, implement, and maintain comprehensive processes and standards.

o Identify and mitigate risks in the testing cycle.

Testing Management

o Oversee the planning, design, and execution of manual and automated test cases.

o Ensure thorough testing of enhancements, bug fixes, and new features.

o Collaborate with developers, solutions consultants, and other stakeholders to define testing and sign off criteria.

Process Improvements

o Continuously improve workflows and tools to increase efficiency.

o Stay updated on emerging QA technologies and trends.

Reporting and Documentation

o Track and report QA metrics (ex: test coverage, pass/fail rates, defect slippage, etc)

o Document and communicate test results, defects, and resolutions to stakeholders.

Bonus Points:

Firelight/Foresight experience.

Experience with QA automation tools and automated testing.

Team leadership

o Lead a team of QA Analysts and Senior Analysts, provide guidance, support, and mentoring.

Quality Assurance Strategy

o Develop, implement, and maintain comprehensive processes and standards.

o Identify and mitigate risks in the testing cycle.

Testing Management

o Oversee the planning, design, and execution of manual and automated test cases.

o Ensure thorough testing of enhancements, bug fixes, and new features.

o Collaborate with developers, solutions consultants, and other stakeholders to define testing and sign off criteria.

Process Improvements

o Continuously improve workflows and tools to increase efficiency.

o Stay updated on emerging QA technologies and trends.

Reporting and Documentation

o Track and report QA metrics (ex: test coverage, pass/fail rates, defect slippage, etc)

o Document and communicate test results, defects, and resolutions to stakeholders.

Bonus Points:

Firelight/Foresight experience.

Experience with QA automation tools and automated testing.

What will make you successful:

9-15 years' experience with a Software dev and or tech background with exposure to leading the team of Quality Assurance Analysts or SDET.

Strong functional knowledge of at least one Hexure products and high-level knowledge of the other products.

Life Insurance and Annuities Proficiency.

Insight into nonfunctional testing.

9-12 years' experience with a Software dev and or tech background with exposure to leading the team of Quality Assurance Analysts or SDET.

Strong functional knowledge of at least one Hexure products and high-level knowledge of the other products.

Life Insurance and Annuities Proficiency.

Insight into nonfunctional testing.

We are now looking for an SEO Manager who can help us build a strong organic growth engine across exam-related content.

Role Overview

As an SEO Manager at MathonGo, you will be responsible for planning, executing, and scaling our organic search strategy. You will work closely with content, product, design, and tech teams to improve search visibility, increase organic traffic, and generate high-intent leads for our products.

This role requires someone who understands both content SEO and technical SEO, and can manage SEO at scale for thousands or even millions of pages.

Key Responsibilities

SEO Strategy & Planning

• Build and execute MathonGo’s SEO roadmap across JEE, NEET, and other exam categories.
• Identify high-value keyword opportunities for exam pages, PYQ pages, question pages, comparison pages, and product-led content.
• Create topic clusters and internal linking strategies to improve topical authority.
• Analyze competitors and identify content gaps, ranking opportunities, and backlink opportunities.
• Define SEO goals, traffic targets, and growth metrics.

Content SEO

• Plan SEO-focused content for blogs, exam pages.
• Create detailed content briefs for writers, including target keywords, structure, FAQs, internal links, and search intent.
• Optimize existing content for better rankings, CTR, and conversions.
• Ensure all content is aligned with student needs, exam intent, and MathonGo’s brand voice.
• Collaborate with academic/content teams to ensure accuracy and relevance.

Technical SEO

• Work with the tech team to improve crawlability, indexability, page speed, Core Web Vitals, structured data, and site architecture.
• Audit and optimize large-scale programmatic SEO pages.
• Monitor and fix SEO issues related to canonical tags, redirects, duplicate content, sitemap, robots.txt, pagination, and schema markup.
• Implement and validate structured data such as FAQ schema, Article schema, Breadcrumb schema, Course schema, and Question/Answer schema where applicable.
• Ensure SEO best practices are followed during new website launches and product updates.

Analytics & Reporting

• Track SEO performance using tools like Google Search Console, GA4, Ahrefs, SEMrush, Screaming Frog, and similar platforms.
• Monitor keyword rankings, organic traffic, impressions, CTR, indexed pages, backlinks, and conversions.
• Prepare weekly and monthly SEO performance reports.
• Identify pages with ranking drops, indexing issues, or traffic decline and take corrective actions.
• Use data to continuously improve SEO strategy.

Collaboration

• Work closely with writers, editors, designers, developers, and product managers.
• Coordinate with the tech team for implementation of SEO fixes and page templates.
• Guide content teams on SEO best practices.
• Collaborate with marketing teams to align SEO with campaigns, product launches, and seasonal exam cycles.

Requirements

• 2–3 years of hands-on SEO experience.
• Strong understanding of on-page SEO, technical SEO, and content SEO.
• Experience working on high-traffic websites or large-scale content platforms.
• Good understanding of keyword research, search intent, content planning, and internal linking.
• Experience with Google Search Console, GA4, Ahrefs/SEMrush, Screaming Frog, PageSpeed Insights, and similar tools.
• Familiarity with programmatic SEO and large-scale page generation is a strong plus.
• Basic understanding of HTML, metadata, schema, canonical tags, redirects, and crawl budget.
• Ability to work with developers and explain SEO requirements clearly.
• Strong analytical mindset and comfort with SEO reporting.
• Excellent written communication skills.
• Prior experience in ed-tech, education, test-prep, or content-heavy websites is a plus.

Good to Have

• Experience with SEO for JEE, NEET, UPSC, school exams, or other education categories.
• Understanding of India’s competitive exam ecosystem.
• Experience with CMS platforms.
• Experience with programmatic landing pages.
• Understanding of conversion-focused SEO, not just traffic growth.
• Experience managing freelance writers or content agencies.

About the Role:

We are looking for a highly motivated and detail-oriented Campaign Management Associate to join our dynamic marketing team in Ahmedabad. In this role, you will be responsible for planning, executing, and analyzing data-driven marketing campaigns that elevate our brand visibility and drive meaningful customer engagement.

If you are passionate about performance marketing and love leveraging data to deliver results, this is the perfect opportunity for you. We value self-driven professionals who take ownership and thrive in a collaborative, fast-paced environment.

Key Responsibilities:

• Manage and optimize campaigns across Facebook Ads Manager and Google Search, Display, and Video Ads.
• Plan, develop, and execute high-performing paid advertising campaigns.
• Handle large campaign budgets for brands generating up to $2 million in annual revenue.
• Utilize analytics to develop actionable insights and strategic recommendations.
• Conduct marketing research and apply consumer psychology principles to campaigns.
• Collaborate effectively with cross-functional teams and communicate results clearly.
• Prioritize and manage multiple projects independently while maintaining accuracy and attention to detail.

What We’re Looking For:

• Strong analytical mindset with a consumer-first approach.
• Excellent communication and collaboration skills.
• Proven ability to self-manage and deliver within deadlines.
• A passion for data-driven marketing and continuous learning.
• Precision, thoroughness, and a high attention to detail.

Perks:

• Exposure to global brands and large-scale campaign management.
• Supportive and growth-oriented work culture.
• 5 Days working
• Flexible working hours
• Mediclaim working hours
• Maternity Leave benefits
• Paternity Leave benefits
• Birthday Leave benefits
• Yearly Performance Incentives
• Bereavement Leave 

About the Role:

We are looking for a highly motivated and detail-oriented Campaign Management Associate to join our dynamic marketing team in Ahmedabad. In this role, you will be responsible for planning, executing, and analyzing data-driven marketing campaigns that elevate our brand visibility and drive meaningful customer engagement.

If you are passionate about performance marketing and love leveraging data to deliver results, this is the perfect opportunity for you. We value self-driven professionals who take ownership and thrive in a collaborative, fast-paced environment.

Key Responsibilities:

• Manage and optimize campaigns across Facebook Ads Manager and Google Search, Display, and Video Ads.
• Plan, develop, and execute high-performing paid advertising campaigns.
• Handle large campaign budgets for brands generating up to $2 million in annual revenue.
• Utilize analytics to develop actionable insights and strategic recommendations.
• Conduct marketing research and apply consumer psychology principles to campaigns.
• Collaborate effectively with cross-functional teams and communicate results clearly.
• Prioritize and manage multiple projects independently while maintaining accuracy and attention to detail.

What We’re Looking For:

• Strong analytical mindset with a consumer-first approach.
• Excellent communication and collaboration skills.
• Proven ability to self-manage and deliver within deadlines.
• A passion for data-driven marketing and continuous learning.
• Precision, thoroughness, and a high attention to detail.

Perks:

• Exposure to global brands and large-scale campaign management.
• Supportive and growth-oriented work culture.
• 5 Days working
• Flexible working hours
• Mediclaim working hours
• Maternity Leave benefits
• Paternity Leave benefits
• Birthday Leave benefits
• Yearly Performance Incentives
• Bereavement Leave 

Document Customer Interactions: Accurately record customer interactions, issues, and resolutions in our CRM system.

Escalate Complex Issues: Escalate complex or unresolved issues to the appropriate team or supervisor.

Provide Product/Service Information: Educate customers on our products and services, and guide them through using our platform.

Process Orders and Returns: Assist customers with placing orders, processing returns, and managing their accounts.

Gather Customer Feedback: Collect and analyze customer feedback to identify areas for improvement.

Maintain Product Knowledge: Stay up-to-date on product updates, company policies, and industry trends.

Meet Performance Metrics: Achieve and maintain established performance metrics, such as response time, resolution rate, and customer satisfaction scores.

Contribute to Team Goals: Collaborate with team members to achieve departmental goals and improve overall customer support processes.

Create Knowledge Base Articles/FAQ's: Depending on the role, you may be asked to create content to aid in customer self service.

Must have :

• Strong Experience in Python development
• Familiarity with Data Structures and Algorithms
• Experience in developing Enterprise scale applications
• Exposure to NLP
• Exposure / awareness of AI, ML
• Exposure to Windows Azure is an added advantage
• God understanding of project architecture and software development processes such as Agile and Scrum

Responsibilities :

• Partner with Business Stakeholders to translate business objectives into clearly defined analytical Projects
• Own the end-end process, from recognizing the problem to implementing the solution
• Understand customer’s requirements and design the optimum solution using Icertis’ AI applications
• Configure, Extend, and optimize Icertis AI app through Python scripts, NLP NER Analysis and other mechanisms
• Take full ownership of project / product features to implement, provide bug fixes and write tests and tooling for those features to ensure they work well at cloud scale.
• Plan and identify solutions and risks in assigned work
• You are expected to be hands on and write code on day to day basis and also mentor other team members

Skills:

• Knowledge and experience of B2B Lead Generation in IT services
• Experience of Cold calling
• A good knowledge and understanding of the technical aspects of the following:-

•  Microsoft Office and associated systems, including CRM 
• Social Networking (LinkedIn) 

•  Excellent communication skills and an excellent telephone manner 
•  Ability to work independently and under pressure 
•  Good verbal and written skills  
•  Good organisational skills and attention to detail  

Roles and Responsibilities:

• Generate new leads using cold calling, social media, and other relevant lead generation tools.
• Classify hot, warm, and cold leads based on their need, budget, and decision-making capabilities.
• Organise and keep the lead status updated in the CRM software
• Follow up on leads and conduct research to identify potential prospects.
• Promote the company’s products/services addressing or predicting clients’ objectives
• To use company databases to gain potential leads.
• Think strategically - seeing the bigger picture and setting aims and objectives in order to develop and improve the business
• Screens potential business deals by analysing market strategies, deal requirements, and financials.