GigaML
https://gigaml.com/About
About the Company:
Giga ML is an applied AI lab focused on building end-to-end customer care agents!
At GigaML, we’re transforming how enterprises manage customer support by deploying AI agents that resolve +1M customer tickets monthly for a single client through voice and chat. We’re trusted by industry leaders like Postman and Zepto (YC’s fastest-growing company), and we’re scaling fast to meet growing demand.
We are YC-backed startup specializing in building end-to-end AI customer support agents for B2C companies, offering both voice and chat capabilities. Based in San Francisco and Bengaluru, GigaML has quickly established itself as a leading player in the AI customer service space, with their solution being recognized by Y Combinator's Managing Partner as one of the best AI customer support agents in the world.
About the Co-founders:
GigaML was co-founded by Varun Vummadi and Esha Manideep Dinne. Varun Vummadi left his PhD program in AI at Stanford University in 2023 to pursue this venture, showing his commitment to the company's mission. Esha Manideep Dinne, who graduated from IIT Kharagpur in 2023 brings strong technical expertise to the team. Both founders have been recognized in Forbes 30 Under 30 Asia List.
About the Funding:
We raised $3.7 million in seed funding, led by Nexus, and are part of Y Combinator's S23 Batch. Garry Tan, CEO of YC, personally invested in us.
Tech stack
Python
Django
React.js
NextJs (Next.js)
Amazon Web Services (AWS)
Kubernetes
DockerCandid answers by the company
GigaML builds AI-powered customer support agents for B2C companies. They are an applied AI lab that focuses on creating end-to-end customer care solutions using advanced artificial intelligence technology.
They work with fast-growing companies like Zepto, Postman and Swiggy to handle customer support at scale. Their solution integrates with existing customer service workflows and CRM systems to provide seamless support automation.
Company social profiles
Jobs at GigaML
PythonReact.jsNextJs (Next.js)Amazon Web Services (AWS)At GigaML, we’re transforming how enterprises manage customer support by deploying AI agents that resolve over 1 million customer tickets monthly for a single client through voice and chat. We’re trusted by industry leaders like Postman and Zepto (YC’s fastest-growing company), and we’re scaling fast to meet growing demand.
Our AI agents:
- Reliably navigate complex, real-world conversations with clarity
- Maintain exceptional accuracy in handling sensitive information like payments
- Operate with extremely high availability (24 hrs/day)
- Seamlessly scale to meet enterprise-level demands (+40k tickets/day)
We work hard and take pride in our commitment to delivering the best products on the market. With a strong pipeline of enterprise clients and ambitious goals, we’re moving fast to execute and deliver results.
Funding: Backed by YC President Garry Tan, Nexus Venture Partners, and other leading investors. (Endorsed by YC partners: Garry Tan CEO of YC, and Harj Taggar)
Qualifications
- Startup Experience: We strongly prefer candidates with prior startup experience. Former founders are especially valued, as their entrepreneurial mindset and problem-solving skills align well with our fast-paced environment.
- Prior Experience: A minimum of 2 years of experience is required, with a maximum of 8 years.
- Educational Background:A minimum of a Bachelor’s degree from a Tier 1 or Tier 2 college in India.
- Backend Skills: Strong background in Python.
- Good-to-Have Skills:
- Frontend Development: Proficiency in Next.js and React.
- Cloud Platforms: Experience with AWS or Azure.
- Scalability & Deployment: Familiarity with Docker is a strong plus.
Core Responsibilities
- Build Product: Quickly ramp up and contribute to our Chat and Voice products, eventually owning your own product or product lines.
- Technical Leadership: Drive technical decisions and architecture design, shaping the backbone of our solutions.
- Cross-functional Collaboration: Work closely with co-founders and other team members to translate business vision into actionable project plans.
- Ownership: Take full product ownership, from ideation to launch, including integration into existing systems.
What You’ll Gain
- Impact: Be a key contributor to cutting-edge ML projects reshaping industries.
- Growth: Thrive in a dynamic, innovative environment alongside top-tier talent.
- Innovation: Work with advanced tools and continuously push boundaries.
- Autonomy: Drive your own initiatives and influence the company’s technical direction.
Join us and be part of a team shaping the future of AI-driven customer support!
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Gruve was founded on the premise that new technologies in Machine Learning, Data Sciences, Artificial Intelligence, and Software Development are transforming Enterprise Services. Our goal is to harness these advancements to deliver services with superior efficiency and tangible outcomes.
Our Team
Our team is built with a strong background in Software and Services, united by a shared sense of Purpose: to achieve the best outcomes for our clients. We value all our stakeholders, recognizing that People are our most important assets. We adopt a Process framework that ensures the delivery of high-quality results every time.
What Sets Us Apart
Our differentiation is straightforward: we genuinely care, we innovate, we disrupt, and we work hard.
Our Core Values:
Customer Success: Putting customers first.
Positive Feedback Loop: Embracing continuous improvement.
Pursuit & Persevere: Staying resilient and ambitious.
Integrity and Ethics: Acting with honesty and ethics.
Team & Trust: Collaborating with trust and respect.
Giving Back: Committing to community and responsibility.
Gruve is Norwegian for "To Mine or Mining Activity"
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