GigaML
https://gigaml.com/About
About the Company:
Giga ML is an applied AI lab focused on building end-to-end customer care agents!
At GigaML, we’re transforming how enterprises manage customer support by deploying AI agents that resolve +1M customer tickets monthly for a single client through voice and chat. We’re trusted by industry leaders like Postman and Zepto (YC’s fastest-growing company), and we’re scaling fast to meet growing demand.
We are YC-backed startup specializing in building end-to-end AI customer support agents for B2C companies, offering both voice and chat capabilities. Based in San Francisco and Bengaluru, GigaML has quickly established itself as a leading player in the AI customer service space, with their solution being recognized by Y Combinator's Managing Partner as one of the best AI customer support agents in the world.
About the Co-founders:
GigaML was co-founded by Varun Vummadi and Esha Manideep Dinne. Varun Vummadi left his PhD program in AI at Stanford University in 2023 to pursue this venture, showing his commitment to the company's mission. Esha Manideep Dinne, who graduated from IIT Kharagpur in 2023 brings strong technical expertise to the team. Both founders have been recognized in Forbes 30 Under 30 Asia List.
About the Funding:
We raised $3.7 million in seed funding, led by Nexus, and are part of Y Combinator's S23 Batch. Garry Tan, CEO of YC, personally invested in us.
Tech stack
Python
Django
React.js
NextJs (Next.js)
Amazon Web Services (AWS)
Kubernetes
DockerCandid answers by the company
GigaML builds AI-powered customer support agents for B2C companies. They are an applied AI lab that focuses on creating end-to-end customer care solutions using advanced artificial intelligence technology.
They work with fast-growing companies like Zepto, Postman and Swiggy to handle customer support at scale. Their solution integrates with existing customer service workflows and CRM systems to provide seamless support automation.
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