DS Smith Plc

Mactores is a global technology consulting and product company with focus on delivering solutions on Cloud, Big Data, Deep Analytics, DevOps, IoT & AI

RefactorQ is an engineering-led technology consulting company helping organizations transform, build, modernize and optimize technology for measurable business outcomes.

Our expertise spans five core areas:

• Digital Transformation: Modernizing technology, processes and digital experiences

• AI-led Development: Accelerating software engineering with AI, automation and modern development practices

• Performance Engineering: Building faster, scalable and resilient digital systems

• FinOps: Improving cloud visibility, governance and economics

• Platform Engineering: Creating scalable platforms that improve developer productivity and delivery velocity

We combine deep engineering expertise, AI-enabled delivery, automation and a business-outcome mindset to solve complex technology challenges.

From modernizing legacy platforms and accelerating AI adoption to improving application performance, engineering productivity and cloud economics, we help organizations get more value from technology.

Transformation. AI-led development. Performance. Cloud economics. Platforms.

One focus: Better technology outcomes.

📩 Let's build better technology together.

[email protected]

About Pendo

Pendo is a leading product experience and software analytics platform that helps companies understand how users interact with their software and improve those experiences. It operates in the product analytics and digital adoption space, enabling organizations to combine analytics, in-app guidance, and user feedback in one unified platform.

Pendo – Key Highlights

• Founded in 2013, headquartered in Raleigh, North Carolina
• Serves 14,000+ companies globally
• Processes 20B+ daily events and supports 1B+ users
• 850+ employees across global offices
• Raised $350M+ total funding from investors like General Atlantic, Tiger Global, and Sapphire Ventures

Chisel was acquired by Pendo in 2026, marking a key milestone in its journey. The acquisition strengthens Pendo’s push into AI-driven product experience, with Chisel’s agentic capabilities becoming a core part of Pendo’s broader platform vision.

Chisel Labs is an AI-powered product management platform built to help product teams move faster and make better decisions. It operates in the product management and AI SaaS space, bringing feedback, roadmapping, and documentation into a unified system of record.

At its core, Chisel functions as an AI PM Agent, automating workflows like PRDs, research, and feedback analysis - allowing teams to focus on strategy, prioritization, and product outcomes.

About Chisel

Chisel is a lean, globally distributed team with presence across the US and India. The team operates at the intersection of AI, product management, and enterprise SaaS, with a strong emphasis on ownership, speed, and building for real-world product teams at scale. Post-acquisition, the team is now part of Pendo’s broader organization.

🏆 Milestones

• Founded in the early 2020s as a next-gen product management platform
• Built one of the early AI-native PM agents for automating product workflows
• Grew adoption across global teams with integrations like Jira, Salesforce, and Zendesk
• Achieved strong product recognition across PM tooling ecosystems
• Acquired by Pendo (2026) to accelerate AI innovation in product experience