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CustomerGlu Careers

http://www.customerglu.com
Founded
2016
Type
Products & Services
Size
20-100
Stage
Raised funding
About
Create Game-like Experiences in your Application to Improve Customer Engagement & User Experience. Easy to Use Gamification for Mobile Apps with Drag & Drop builder.
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Connect with the team
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Barkha Budhori
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Jobs at CustomerGlu

at CustomerGlu
DP
Posted by Barkha Budhori
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The recruiter has not been active on this job recently. You may apply but please expect a delayed response.

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Bengaluru (Bangalore)
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2 - 3 yrs
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₹2L - ₹6L / yr
Customer Support
Customer Service
Effective communication
Technical support
Customer Relationship Management (CRM)
+4 more

WE ARE a bunch of technologists, product designers, creatives. We're building an easy way for product teams to create and experiment with game-like experiences - without a developer. In short - CustomerGlu is a low code interactive engagement platform


We're backed by Techstars and top-notch VCs from Silicon Valley and India.


We're headquartered in the US with a fully owned subsidiary in India.


We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team.


You will be responsible for:

  1. Maintaining a pleasant working environment for your team.
  2. Troubleshoot/Diagnose all Level 1/2 issues from the customers and driving satisfactory resolution of the issues.
  3. Prior experience in working with any ticketing tool
  4. (2-3 years) of relevant experience in technical customer support (voice and email), with a strong customer interaction experience
  5. Strong active listening skills and excellent written and oral communications skills
  6. Excellent Customer Service Orientation
  7. Strong attention to detail when communicating with customers (verbal & written)
  8. Ability to empathize with customers and convey confidence
  9. Strong documentation skill

Skills Required:

  1. A bachelor’s degree in administration or a related field(required but not compulsory).
  2. A minimum of 2+ years of proven work experience.
  3. Excellent interpersonal and written and oral communication skills.
  4. Ability to lead a team.
  5. Knowledge of CRM systems.
  6. Computer skills.
  7. Knowledge of mediation and conflict resolution techniques is preferable.
  8. Successful customer support
  9. Excellent interpersonal and communication skills.
  10. Should possess a proven track record of successful customer service and management skills
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at CustomerGlu
DP
Posted by Barkha Budhori
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The recruiter has not been active on this job recently. You may apply but please expect a delayed response.

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Bengaluru (Bangalore)
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2 - 4 yrs
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₹12L - ₹15L / yr
NodeJS (Node.js)
Go Programming (Golang)
Javascript
MongoDB
Docker
+2 more
WE ARE a bunch of technologists, product designers, creatives. We're building an easy way for product teams to create and experiment with game-like experiences - without a developer. In short - CustomerGlu is a low code interactive engagement platform

We're backed by Techstars and top-notch VCs from Silicon Valley and India.

We're headquartered in the US with a fully owned subsidiary in India.

Currently, we’re looking for an experienced Senior Backend Engineer to join our team.

You will be responsible for
1. Generate recyclable code libraries
2. Implement ongoing security enhancements.
3. Attend regular meetings with the front-end team to expose weaknesses and problems 4. Routinely inspect server code for speed optimization
5. Conceptualize and implement solutions for data storage
6. Maintain a stable server with minimal downtime

** Must-Have**
1. 3+ years experience in developing scalable microservices using REST APIs and other protocols in Node.
2. Experience working with multiple types of SQL and NoSQL datastores including MongoDB, Redis, and more.
3. Capable of prioritizing multiple projects in order to meet goals without management oversight.
4. Understanding of distributed architectures e.g. microservices and secure data security protocols.

Good to have

1. Experience with building scalable microservices in Golang
2. Experience with messaging systems like SQS, SNS, Kafka
3. Experience in AWS and/or Google Cloud Platform
4. Comfort working in a highly agile, iterative software development process
5. Working experience in a fully remote working environment.
6. Experience with Terraform and Kubernetes is valuable 1
7 Managed a team of 2 or more backend engineers.
Read more
at CustomerGlu
DP
Posted by Barkha Budhori
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Remote, Bengaluru (Bangalore)
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3 - 5 yrs
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₹5L - ₹15L / yr (ESOP available)
AngularJS (1.x)
Angular (2+)
React.js
TypeScript
HTML/CSS

We are a young team working on an exciting product called CustomerGlu CustomerGlu is a low code gamified engagement platform for mobile-first businesses.

We are currently looking for a Senior Angular Developer who can be part of our journey in building this product and scaling it up.

Our customers are app-based businesses. They use our SaaS to run gamification programs like scratch cards, spin wheels etc. We're looking for an engineer who can help us build a dashboard that enables companies to create and manage such campaigns for their users.

Requirements

HTML5 & CSS

  • Very comfortable using just CSS & HTML5 (without any libraries or frameworks) to build responsive & dynamic UIs.
  • Able to use CSS grid and flexbox to build different layouts
  • Able to use transform, transition & keyframes for different animations in the UI
  • Comfortable picking up HTML5 canvas to build unique experiences

Developing Dashboard - Angular

  • Able to write modular code in Angular.
  • Understands Angular component lifecycle & how change detection and rendering works.
  • Understands Services and dependency injection,
  • Understands the main concepts in RxJs & Knows which RxJs operator is used according to the situation.
  • Able to use state management libraries like Redux & NGRX
  • Able to use component libraries like Angular Material
  • Able to integrate frontend with backend using RESTful APIs

What You’ll Do

  • Architecture design, API design, data modeling.
  • New features and iterating existing features.
  • Investigate and resolve bugs/customer issues.
  • Assist in scoping, estimating, and planning of projects.

Who We’re Looking For

  • You’ve got 3+ years of experience with: Angular, TypeScript
  • Bonus Tech Qualifications: Extensive experience working with APIs, REST, SQL, previous remote working experience.
  • You have high accountability and ownership of your work.
  • You have a bias towards action. You love to move fast, are self-motivated, and a life-long learner.
  • You care about working on fast-growing products while iterating and sweating the details.
  • You’re willing to do whatever it takes, even if this means working outside your role (frontend help backend, handle customer support, etc).
  • You’re able to effectively balance speed/quality/tech debt and make engineering decisions that enable speed and quality results.
  • You’re a product thinker who cares about the customer.

Why Us?

CustomerGlu is a fast-growing, and dynamic company. We have flexible working hours in a casual, open, creative environment. Additionally, we are providing 100% company-paid health insurance. Ample opportunities to learn and take on new responsibilities in a fast-paced, growth-mode startup

Read more
at CustomerGlu
DP
Posted by Barkha Budhori
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The recruiter has not been active on this job recently. You may apply but please expect a delayed response.

icon
Bengaluru (Bangalore)
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2 - 3 yrs
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₹8L - ₹12L / yr
Data engineering
Data Engineer
MongoDB
DynamoDB
Apache
+11 more

CustomerGlu is a low code interactive user engagement platform. We're backed by Techstars and top-notch VCs from the US like Better Capital and SmartStart.

As we begin building repeatability in our core product offering at CustomerGlu - building a high-quality data infrastructure/applications is emerging as a key requirement to further drive more ROI from our interactive engagement programs and to also get ideas for new campaigns.

Hence we are adding more team members to our existing data team and looking for a Data Engineer.

Responsibilities

  • Design and build a high-performing data platform that is responsible for the extraction, transformation, and loading of data.
  • Develop low-latency real-time data analytics and segmentation applications.
  • Setup infrastructure for easily building data products on top of the data platform.
  • Be responsible for logging, monitoring, and error recovery of data pipelines.
  • Build workflows for automated scheduling of data transformation processes.
  • Able to lead a team

Requirements

  • 3+ years of experience and ability to manage a team
  • Experience working with databases like MongoDB and DynamoDB.
  • Knowledge of building batch data processing applications using Apache Spark.
  • Understanding of how backend services like HTTP APIs and Queues work.
  • Write good quality, maintainable code in one or more programming languages like Python, Scala, and Java.
  • Working knowledge of version control systems like Git.

Bonus Skills

  • Experience in real-time data processing using Apache Kafka or AWS Kinesis.
  • Experience with AWS tools like Lambda and Glue.
Read more
at CustomerGlu
DP
Posted by Barkha Budhori
icon

The recruiter has not been active on this job recently. You may apply but please expect a delayed response.

icon
Bengaluru (Bangalore)
icon
2 - 3 yrs
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₹5L - ₹7L / yr
iOS App Development
Swift
Xcode
Objective C
Android Development
+4 more
WE ARE a bunch of technologists, product designers, creatives. We're building an easy way for product teams to create and experiment with game-like experiences - without a developer. In short - CustomerGlu is a low code interactive engagement platform

We're backed by Techstars and top-notch VCs from Silicon Valley and India.

We're headquartered in the US with a fully owned subsidiary in India.

Currently, we’re looking for an experienced Senior Mobile Engineer to join our team. You will play a critical role in leading our mobile initiatives starting from designing, developing, and implementing software programs for smartphones and other mobile devices.

You will be responsible for:
1. Creating specifications and detailed plans, write code, oversee testing and debugging, and play an active role in the rollout and launch of our iOS SDK
2. Use data-driven insights to guide the development of programs and apps that fill a user need
3. Work in close collaboration with other engineers, designers, R&D, analysts, and other team members.
4. Write unit and UI tests to identify malfunctions
5. Mentor junior developers, lead the implementation of features, work cross-functionally to unblock your team

Must-Have
1. 2+ years of experience developing iOS Apps or SDKs
2. Proficiency with swift, swift UI and UI Kit is required, and experience with automated testing tools on a mobile platform is helpful.
3. History of delivering products/systems through their full life cycle, from idea conception, technical planning, implementation, launch, measurement, and maintenance/iteration.

Good to Have

Experience in SDK development for Android platform using Kotlin/Java
Experience in SDK development for iOS platform using Swift
Experience in Managing/Mentoring 2+ mobile developers.
Read more
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