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Gemba Concepts, founded in 2014 by former Toyota employees Mohit Bafna and Abhishek Kumar, boasts a dynamic team with extensive industry experience and innovative ideas. We are dedicated to continuously refining our strategies in collaboration with our clients.

At Gemba Concepts, we bridge the gap between Boardroom strategy & On-Floor execution. We’re a new-age management consulting firm that operates where value is created, at the Gemba “The Real Place.”

Our Consultants work shoulder-to-shoulder with clients to design, deliver, and scale transformation, blending the analytical precision of top-tier consulting with the agility of an entrepreneurial firm.

We believe in one simple truth: “Strategy only matters when it works on the Ground.” That’s why every engagement is owned end-to-end, from insight to impact, ensuring measurable business results and lasting client capability.

Today, with over 250+ professionals, including engineers, operations experts, and strategists, Gemba Concepts continues to apply proven manufacturing excellence and Lean Operations from the Toyota Philosophy to diverse sectors helping organizations unlock efficiency, scalability, and long-term value.

We're a passionate team united by a clear mission: helping merchants grow and succeed. Coming from diverse professional backgrounds, we bring a unique blend of skills to the table, rooted in deep e-commerce expertise, strong tech capabilities, and a solid understanding of what drives merchant success.

We started with a simple question: w̲h̲a̲t̲ i̲f̲ y̲o̲u̲r̲ t̲e̲a̲m̲ c̲o̲u̲l̲d̲ f̲o̲c̲u̲s̲ o̲n̲ w̲h̲a̲t̲ t̲h̲e̲y̲ l̲o̲v̲e̲ m̲o̲s̲t̲?̲

𝐎𝐮𝐫 𝐚𝐧𝐬𝐰𝐞𝐫:

AI voice employees that handle the work nobody wants to do. Customer calls at 11 PM. Follow-ups that slip through the cracks. Onboarding that takes forever. These aren't just tasks—they're the things that keep great people from doing great work.

𝐖𝐡𝐚𝐭 𝐰𝐞'𝐯𝐞 𝐥𝐞𝐚𝐫𝐧𝐞𝐝:

The best technology feels invisible. Our AI employees don't feel like software—they feel like that reliable teammate who just gets things done. No hand-holding, just consistent results that make everyone's day better.

𝐇𝐨𝐰 𝐰𝐞 𝐭𝐡𝐢𝐧𝐤 𝐚𝐛𝐨𝐮𝐭 𝐢𝐭:

This isn't about replacing anyone. It's about giving your team superpowers. When AI handles the repetitive conversations, your people can focus on solving problems, building relationships, and creating things that matter.

𝐖𝐡𝐚𝐭 𝐝𝐫𝐢𝐯𝐞𝐬 𝐮𝐬:

Every business has incredible people doing mundane work. We think that's backwards. So we built AI employees that free up human potential—one conversation at a time.

We're not trying to change the world overnight. We're just making tomorrow a little better than today, for teams who believe work should be meaningful.

Ready to give your team superpowers?

Hardwin Software Solutions is a full-service software development company that turns business ideas into enterprise-grade digital solutions. With over 14 years of experience, the company operates out of India, the USA, and the Middle East, serving clients ranging from startups to global enterprises.

Hardwin offers a wide range of services including custom web and mobile app development, cloud-based technology transformation, DevOps & SRE, cybersecurity, managed IT services, AI/ML solutions, IoT integration, and data analytics. Their strength lies in delivering scalable, secure, and tailored software products and systems across industries such as finance, healthcare, e-commerce, real estate, logistics, and travel, making them a one-stop partner for end-to-end digital transformation.

CFRA Research, originally founded as the Center for Financial Research and Analysis in 1994, is a global leader in independent investment research, financial intelligence solutions, and data analytics. The firm empowers institutional investors, wealth managers, financial advisors, and corporations to make smarter decisions by providing timely, unbiased, and actionable analysis across global markets. CFRA blends traditional research — including fundamental equity, forensic accounting, fund, public policy, and technical analysis — with advanced data, analytics, and next-generation technology. CFRA is fiercely independent and client-obsessed, with a mission to be the most trusted global source of independent financial intelligence and innovation.