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Job Title: QA Intern

Location: Chennai (Work From Office – Let’s ensure quality together!)

Duration: 6 months (High-performing interns may be offered a full-time role) 

Stipend: INR 10,000/- per month

About the Company:

F22 Labs GLOBAL is a startup software studio based out of Chennai. We are the rocket fuel for other startups across the world, powering them with extremely high-quality software. We help entrepreneurs build their vision into beautiful software products (web/mobile). If you're into creating beautiful software and solving real problems, you’ll fit right in with us. Let’s make cool things happen!

Position Overview:

Are you detail-oriented, curious, and excited about breaking things (in a good way)? As a QA Intern at F22 Labs, you’ll learn the ropes of software testing and contribute to ensuring that our web and mobile applications meet the highest standards. You'll work alongside experienced QA professionals, developers, and designers to help us release top-quality products. If you’re looking to launch your career in quality assurance and make a real impact — we want you on board!

Key Responsibilities:

• Test Case Design: Learn to write clear and concise test cases for web and mobile applications (we’ll guide you every step of the way!).
• Manual Testing: Execute manual functional, regression, and exploratory tests to uncover bugs and ensure everything works smoothly.
• Bug Reporting: Log bugs using tools like JIRA or ClickUp and collaborate with developers to verify fixes.
• Requirement Understanding: Participate in team discussions to understand product features and translate them into test scenarios.
• API Testing Exposure: Assist in testing APIs using tools like Postman (we’ll teach you how to validate backend responses).
• Cross-Browser & Device Testing: Help ensure our applications work seamlessly across browsers and mobile devices.
• Test Documentation: Maintain basic test reports and update defect logs to keep things organized.
• Team Collaboration: Work closely with QA mentors, developers, and designers in a fun, fast-paced environment.

Skills Required:

• Basic knowledge of manual testing concepts (functional, regression, exploratory).
• Familiarity with bug tracking tools (JIRA, ClickUp, or similar).
• Understanding of SDLC and STLC.
• Understanding of web and mobile application workflows.
• Awareness of cross-browser/device testing.
• Strong attention to detail and willingness to learn quickly.
• Strong communication and analytical thinking skills.
• Good to have:
• Basic knowledge with test automation tools such as Selenium.
• Exposure to any programming language such as Java or Python for writing simple automation scripts.

Why Join Us (Perks & Benefits):

• Mentorship and hands-on training (learn from experienced QA professionals).
• Opportunity to work on real projects from day one.
• Supportive and collaborative team environment.
• Exposure to fast-paced startup culture.
• Possibility of full-time placement post internship based on performance.
• Paid internship.

If you're ready to kickstart your QA career in a dynamic, high-growth environment — apply today and help us build software that works beautifully!

Who are we?

Kriyadocs is a leading document workflow SaaS platform focused on the publishing industry. Technology is at the core of our evolution – we’ve consciously striven to always stay ahead of the curve in its adoption to provide best-in-class capabilities for our clients and our employees. This ethos is reflected in our vision and mission.

Our Vision: To make publishing all content as simple as clicking a button and become the partner of choice for individuals and organizations looking to share knowledge.

Our Mission: Provide a fantastic experience to authors, content publishers and our own employees through technology and innovation, by publishing high-quality content seamlessly and quickly. We deliver Happy Authors and Happy Employees.

What will you be doing?

- Leading and managing our Customer Support team with regular 1-1s and identifying the training needs.

   -  Looking for more technical support person with troubleshooting and product bug fixing experience.

- Coaching the team to improve and striving to give our customers the best experience.

- Planning and implementing customer support strategy whilst leading by example providing first class customer support.

- Brainstorming and implementing process improvements to increase efficiency in customer service operations.

- Measure and enhance customer experience with data-led decisions and tracking KPIs.

- Coordinating with CS/Product/Engineering teams to ensure that escalated customer support issues are resolved quickly and efficiently.

- Leverage technical support skills, including writing scripts and basic bug fixes, to assist customers effectively.

What are we seeking in you?

- 5+ years of experience in Customer Support for a B2B SaaS platform company.

- You are obsessed with delivering exceptional customer experiences, creating and implementing strategies backed up with metrics.

- You understand operational processes and how to build teams and reporting structures.

- You have a rapid ability to learn & teach others.

- You have strong written and verbal communications.

- You have excellent attention to detail, alongside the ability & willingness to work quickly.

- Technical support experience, including scripting and basic bug fixes, is a must.

- If you have knowledge of XML, XSLT, SQL Javascript and/or experience in publishing domain, it would be an added advantage.

This is a work from office opportunity, and you will be working out of our office in Chennai.

What is it really like to work here?

At Kriyadocs, every Kriyator is driven by our culture at the core to

· Deliver Excellence - Deliver Delight

· Stay Curious - Stay Driven

· Dream Big - Rise Together

You could also be a Kriyator, if you are

· Fearless in taking on challenges

· Focused on learning, demonstrating new skills and working towards successful outcomes

· Fanatical in taking pride and responsibility in all your work

Why should you join us?

· Industry Leading Product - We are the leading platform in our space and have several large global brands as our customers.

· Create an impact - We give you the environment to transform your ideas into reality and create fantastic experiences for our customers.

· Budding & Agile team - We are a growing team with love for learning, constant quest for quality and are outspoken about ownership.

As Customer Support Lead at Kriyadocs, you will be at the forefront of ensuring our customers receive top-notch support and technical assistance. You will manage and lead our Customer Support team, focusing on both traditional support and technical problem-solving. The candidate should be a self-starter, a good collaborator, and must have a bias for action. They should be comfortable with ambiguity and the challenges within a growing startup. If this excites you, we want to talk to you!

Our project entails implementing our pre-approved UI, constructing our API, connecting the two, and setting up our server infrastructure. This includes all associated areas such as database and architecture design.

1. Design and implementation of the overall web architecture.
2. Flawless implementation of our approved user interface.
3. Design and deployment of our database used in online and offline executions and construction of our REST API.
4. Integrating with third-party APIs and existing frameworks.
5. Design and implementation of continuous integration and deployment.
6. Providing improvements to the product being supported.
7. Actively participated in release and sprint planning, artifact creation, sprint testing, regression testing, demonstrations, retrospectives, and solution releases.
8. Developing and adhering to best practices for developing applications and continuously contributing to team performance improvement and collaboration.
9. Design, code, test, debug, maintain, and document programs.
10. Writing unit tests to continually improve the quality of our ability to introduce features at a rapid pace.
11. Programming, updating, and managing server-side code.
12. Working closely with other developers to maintain structured code.
13. Continuously improve the tribe’s services to achieve technical excellence and pay off the technical debt over time.

Skills

• At least 3 years of experience with: Relevant back-end programming
  • in NodeJS, ReactJS, ExpressJS, JavaScript
  • Database design and management, including being up on the latest practices and associated versions.
  • Server management and deployment for the relevant environment
• Familiarity with a relevant and globally supported framework—both front-end and back-end.
• Ideally, familiarity with CSS pre-processors, bundlers, and associated languages/syntaxes/libraries
• Thorough understanding of user experience and possibly even product strategy.
• Experience implementing testing platforms and unit tests
• Proficiency with Git
• Experience with agile and/or DevOps processes and tools (e.g., JIRA,) Ability to translate software requirements into working and maintainable solutions within the existing application frameworks.
• Excellent knowledge of relational databases. Excellent skills in DB schema design.

Location: Chennai
1 .Net Core, Dotnet

4+ years of hands-on experience

Must-Have:-

> .Net, ASP.NET

> Must have good knowledge of multi-threading concepts

> Development experience nee in Visual studio 2019

> Systems thinking, technical acumen, an alytical skills, and communication skills.

> Testing skills (Unit testing, Integration testing.

> Exposure to AGILE development methodologies

> Quality mindset and attention to detail in all aspects of software engineering and development

Job Description :

*4+ years of software design and development experience.

*Programming experience building .net web applications in .net core/.net 6                                                 

*Must have strong knowledge in any Database.

*AWS and Azure experience will be an added advantage.

*The candidate must have developed a browser-based application and used web services and APIs.

*Good communication skills (both verbal and written)

*Able to prioritize and deliver project activities on time

*Good understanding of client requirements.