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Location: Bangalore
Experience - 3 ~ 9 Years
o Excellent C++ programming skills in an embedded environment
o Strong knowledge of Design patterns in C++
o Development experience on MPEG-DASH, HLS, Smooth streaming
o Excellent development skills in Multimedia framework, Gstreamer
o Development experience in Multimedia container formats (AVI, TS, MP4, WMV, RM, FLV, MKV, and PS), audio/video codecs
o Strong knowledge of DRM/TEE/Security Domain, W3C EME, CDM, Common Encryption, DTCP, HDCP2, Crypto spec
o Strong understanding of Linux/RTOS and system programming
o Excellent analytical and problem-solving skills
Plus Points
o Knowledge of Open source integration
o Cross-compiling for ARM architecture, profiling tools
o Knowledge of tools GIT/Gerrit/GCOV/LCOV
o Familiarity with agile development
Wolken Software provides a suite of AI-enabled, SaaS 2.0 cloud-native applications for Customer Service and Enterprise Solutions namely Wolken Service Desk, Wolken's IT Service Management, and Wolken's HR Case Management. We have replaced incumbents like Salesforce, ServiceNow Zendesk, etc. at various Fortune 500 and Fortune 1000 companies.
Job Description:
- 0-2 years exp in Product Support Role.
- Need to Understand the product and features, to demonstrate them to the end users.
- Sound knowledge of Java and SQL
- Need to Analyze and Resolve the Product specific queries, MySQL.
- Consistently Deliver customer requirements.
- Engage with the Development team and manage the progress of cases.
- Should be able to cope with a high-pressure work environment.
- The working model will be 24X7.
Must require
- Good Communication both verbal and written
- Analytical skills
- Team player
- Need to Understand the product and features, to demonstrate them to the end users.
- Sound knowledge of Java and SQL
- Need to Analyze and Resolve the Product-specific queries, MySQL.
- Consistently Deliver the customer requirements.
- Engage with the Development team and manage the progress of cases.
- Should be able to cope with a high-pressure work environment.
- The working model will be 24X7.
Must require
- Good Communication both verbal and written
- Analytical skills
- Team player
Job Description
Technical Support Engineer – Elastic Stack
ABOUT US
Established in 2009, Ashnik is a leading open source solutions and consulting company in South East Asia and India, headquartered in Singapore. We enable digital transformation for large enterprises through our design, architecting, and solution skills. Over 100 large enterprises in the region have acknowledged our expertise in delivering solutions using key open source technologies. Our offerings form critical part of Digital transformation, Big Data platform, Cloud and Web acceleration and IT modernization. We represent EDB, Pentaho, Docker, Couchbase, MongoDB, Elastic, NGINX, Sysdig, Redis Labs, Confluent, and HashiCorp as their key partners in the region. Our team members bring decades of experience in delivering confidence to enterprises in adopting open source software and are known for their thought leadership.
RESPONSIBILITIES
· Be the First point of contact for support queries
· Be responsible for solving customer queries and tickets in timely manner.
· Communicate with customer and internal team regarding problems reported and solved status in timely and effective manner.
· Log monitoring, event monitoring and resolving tickets in defined SLA.
· Apply updates and patches to keep the software up-to-date in line with organizational policies
· Provide support for installation and configuration.
· Monitor and identify areas of performance improvement
· Identify and write scripts for automating support tasks.
· Communicate effectively internally and with product support team to reproduce, resolve support cases and document them.
ESSENTIAL SKILLS
· Hands-On experience and skills in Linux operating system
· Knowledge of ELK stack or relevant technologies such as SolaR, Splunk etc.
· Good understanding of Indices Mapping , Index management such as archiving, reindexing, sharding etc.
· Good understanding of Analytical data structure and experience in deployment of same in the form of Reports and Dashboards
· Hands-On experience of Linux operating system
· Experience in NoSQL or RDBMS technology is desirable
· Python/Node.js or relevant data processing programming experience is preferred.
· Knowledge of Designing and Developing data pipeline using ETL tool such as Elastic Stack.
· Knowledge of real-time data collection with various data sources.
Experience in deploying scalable Elastic cluster is desirable
QUALIFICATION AND EXPERIENCE
· 2 -4 years of experience in technical support role.
· At least 2+ years experience working across multi-cultural and geographically distributed teams
· Experience in trouble shooting, maintaining and supporting production setup
· Engineering or equivalent degree
· Ability to interact effectively with customers for problem resolution.
· Sense of urgency and ownership to get problems solved in timely manner
· Attention to details.
· Ability to work on multiple tickets/ support cases effectively and to be able to manage the time critical tasks.
Location: Bangalore
Experience: Minimum 2 yrs
Package: upto 8 LPA
o Expertise in Software configuration management (SCM) using multi-site Rational ClearCase, ClearQuest ,Git, Gerrit, JIRA and CVS |
o Experience of working with continuous integration frameworks (like Hudson, Jenkins) and debugging |
o Expertise in build and release process and automation, build infrastructure setup |
o Build environment and build scripts (cmake / make, GNU Make) in-depth expertise and knowledge |
o Expertise and in-depth knowledge in scripting (Shell / Perl) is a must |
o Experience of working in UNIX-like environments (Linux/Solaris) and usage of operating system tools |
o Expertise in performing integration builds and release management |
o Experience of managing software licenses for different build tools |
o Exposure to Android , Open source development and code analysing tools like Blackduck and Coverity are added advantages |
Responsibilities :
- Provide Support Services to our Gold & Enterprise customers using our flagship product suits. This may include assistance provided during the engineering and operations of distributed systems as well as responses for mission-critical systems and production customers.
- Lead end-to-end delivery and customer success of next-generation features related to scalability, reliability, robustness, usability, security, and performance of the product
- Lead and mentor others about concurrency, parallelization to deliver scalability, performance, and resource optimization in a multithreaded and distributed environment
- Demonstrate the ability to actively listen to customers and show empathy to the customer’s business impact when they experience issues with our products
Requires Skills :
- 10+ years of Experience with a highly scalable, distributed, multi-node environment (100+ nodes)
- Hadoop operation including Zookeeper, HDFS, YARN, Hive, and related components like the Hive metastore, Cloudera Manager/Ambari, etc
- Authentication and security configuration and tuning (KNOX, LDAP, Kerberos, SSL/TLS, second priority: SSO/OAuth/OIDC, Ranger/Sentry)
- Java troubleshooting, e.g., collection and evaluation of jstacks, heap dumps
- Linux, NFS, Windows, including application installation, scripting, basic command line
- Docker and Kubernetes configuration and troubleshooting, including Helm charts, storage options, logging, and basic kubectl CLI
- Experience working with scripting languages (Bash, PowerShell, Python)
- Working knowledge of application, server, and network security management concepts
- Familiarity with virtual machine technologies
- Knowledge of databases like MySQL and PostgreSQL,
- Certification on any of the leading Cloud providers (AWS, Azure, GCP ) and/or Kubernetes is a big plus
- Work closely with the Delivery Manager and Sales team to understand client and project requirements and define the scope of the project.
- Prepare test strategy to deliver to the agreed scope within agreed timelines and budgets.
- Work with Delivery Manager and Resource Management Group to build the necessary team, either from the available internal pool or support hiring.
- Work with the Delivery Manager to develop the testing strategy.
- Understand the project delivery governance framework and ensure test planning, execution, and closure are done in accordance with the delivery framework.
- Prepare test plans to include timelines for activities and key milestones.
- Lead a team of 4-5 test engineers and work alongside test architects and SMEs.
- Work allocation to team members and monitoring performance and ensure completion of tasks by team members to agreed timelines.
- Coordinate system/application understanding sessions for team members with relevant client team member(s).
- Work with test architects to design, develop and maintain test automation framework, where required.
- Develop test automation suites, along with team members.
- Review output of team members for test coverage (functional) and in case of test automation framework and suites, review for adherence to good and efficient coding practices and coding standards, reusability, avoid redundancy and duplicity.
- Raise PRs and check-in code and in the process resolve any conflicts and sync issues.
- Ensure efficient versioning and maintenance of test automation code.
- Assist in troubleshooting and resolving technical and non-technical challenges and blockers faced by team members.
- Coaching and leading in practices like Pair Programming, Test-Driven Development (TDD), Behaviour-Driven Development (BDD), Continuous Integration (CI), Continuous Delivery (CD).
- Be the go-to person / first point of contact for any project-related queries or concerns, for both client and internal stakeholders.
- Preparation and distribution of periodic project progress mails and reports to the client and internal stakeholders.
- Risk management – early identification of risks and mitigation, and where required invoke relevant and timely escalation and support.
- Preparation and/or review of documentation, required across all phases of the project.
- Mentor and guide team members in helping them grow professionally.
- Provide feedback about team members to the Delivery Manager for periodic performance appraisal.
Qualification and mandatory experience
- Graduate or Post-graduate, an engineering graduate is desirable but not mandatory.
- Minimum 7 years of total experience in manual and automation testing of which at least 3 years as a hands-on Test Lead with proven experience of leading at least a 3-member team.
Mandatory Skills
- Knowledge of software QA methodologies, processes, and tools for manual and automation testing.
- At least 3 years proven experience of leading a minimum 3-member team in manual and automation testing.
- Experience of working in an Agile environment and delivering in sprints.
- At least 3+ years designing, developing, and maintaining Test Automation frameworks and solutions across various technology stacks and applications for web, mobile, API, and data validation.
- Expert level experience in at least one programming language, Java is preferable but not mandatory
- Expert level experience in debugging.
- Expert level experience in developing web UI test automation suite using Selenium or mobile UI test automation suite using Appium.
- Expert level experience in developing API test automation suite using Rest Assured.
- Raise PRs and merge test automation code.
- Knowledge of CI/CD tools and pipelines.
- Experience in at least one build tool like Jenkins, Maven or Gradle and setting up a build pipeline and integrated testing.
- Code management using Github or SVN.
- Test and defect management using JIRA or any other tool.
- Preparation of test documentation across various phases
- Preparation and distribution of periodic progress reports to internal and external stakeholders
- Excellent verbal and written communication are quintessential.
Desirable Skills
- Junit and TestNG for unit testing.
- Espresso for Android app automation.
- XCUI test for iOS app automation.
- Experience in non-functional testing, e.g., load/soak/performance, security, and accessibility, by using standard and new testing techniques.
- Experience in testing applications across eCommerce, banking, and fintech domains.
Experience in Linux
Experience in Telecom Call Flows
Experience in 3GPP
Experience in EPC or 5Gcore
Role 1 : Core Java
Experience - 5 – 10 years
Location – Mumbai ( NKP) / Weworks
Primary Skills / Must have:
- Knows Java Programming Language (Java 7, 8) with Object-Oriented Design and Spring Framework. Understanding of RESTFul Services development.
- Has a good understanding of asynchronous requests, multithreading and related issues and ways to resolve them.
- Has a good understanding of web and web programming principles, cookies, sessions etc.
- Familiar with tomcat, servlet model and their limitations.
- Has a good understanding of basic algorithms and data structures.
- Good analytical skills, problem-solving skills and willingness to learn.
- Good communication and collaboration skills. Willing to ask questions.
- Team player.
Secondary Skills / Desired skills
- Modern web development tools including JavaScript frameworks such as Angular JS and CSS frameworks such as Bootstrap.
- Familiarity with Git and Linux/Unix commands.
Role 2 – JAVA + Linux + SQL Server combination of skills - Bangalore
Experience – 4 – 9 years
Location – Bangalore ( RMZ Ecoworld)
Required Technical Skills:
- Strong Java experience.
- Experienced in Agile development lifecycle.
- Hands-on experience with Programming language: Python, and SQL
- Experience in database platforms : DB2/Sybase/MSSQL server.
- Working knowledge of Linux/Unix.
- Working knowledge of Java spring framework,Angular 7/8,GIT.
Desired Technical Skills:
- Working experience on Actimize RCM solution.
- Knowledge of testing automation tools like selenium.
- Good knowledge of Actimize AIS solution
- CI/CD
Required Aptitudes
- Ability to take on challenges and open to learning new technologies.
- Ability to work on multiple projects at the same time.
- Passion for innovation and find creative solutions to complex business problems.
- Team player.
Educational qualification and experience:
- Bachelor degree in engineering/computer science or MCA from recognized institution
- Minimum 3 years of development experience in required technical skills.
Role 3 – Java+ Spring + Azure ( Mandatory)
Location – Bangalore
Experience – 4 – 7 years
Role 4 – Java Fullstack
Experience - 5 – 9 years
Location – Mumbai ( NKP)
No of open role – 4
Mandatory Skills – Core Java , Full stack and Unix
Responsibilities Include:
Ø Work closely with Business Analysts to understand User and Functional Requirements
Ø Conduct Technical Design, create Design Prototype and Design Specifications. Be able to understand business needs and translate into technology solutions
Ø Implement the requirements using the latest firm wide technologies and approved global solutions
Ø Perform Unit Testing and, wherever applicable, collaborate with QA Engineer on System / Integration / QA / Regression / Performance / Capacity Testing, and create testing documentation
Ø Coordinate with users on User Acceptance Testing and provide testing support
Required technical skills:
Ø Minimum 3-4 years of hands-on experience in software development
Ø Good programming skills using Java
Ø Excellent relational database skills on Sybase / DB2 & Unix Shell Scripting
Ø Good knowledge and solid experience in Agile software development
Ø Good knowledge, skills and abilities to perform high quality software testing
Ø Experience on Axiom / XML / SOAP / Informatica is preferred but not essential
Required professional skills:
Ø Enthusiasm for and interest in learning and applying new technologies to solve real world business problems
Ø Pursuit for perfect delivery quality in a zero-error-tolerance environment
Ø Strong analytical and problem solving skills
Ø Good communication skills including ability to explain technical issues to non-technical people
Ø Highly organized, self-motivated, result-oriented, and proactive with capability to work with minimal supervision
Ø A strong can-do attitude
Ø Creative and flexible while observing policies, rules and standards
Demonstrate highly proficient written and verbal communication skills in the English language
Role 5 – Core Java / Java backend hands on developer
Location – Mumbai and Banglare
Experience - 5 – 10 years /