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Six Sigma Jobs in Kochi (Cochin)

11+ Six Sigma Jobs in Kochi (Cochin) | Six Sigma Job openings in Kochi (Cochin)

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Kochi (Cochin)
5 - 8 yrs
₹10L - ₹17L / yr
Customer Relationship Management (CRM)
Process improvement
Team Management
Customer Service
Six Sigma
+2 more

We are Hiring Customer Success Manager


Job Title: Customer Success Manager – Travel / OTA / Contact Centre - BPO

Location: Kochi - India

Department: Customer Service / Operations

Type: Full-Time


Job Summary:

We are seeking a seasoned Customer Succes Manager with proven experience in the travel industry (OTA, Contact Centre - BPO, or travel agency) to lead and enhance our customer support operations. The ideal candidate will bring expertise in customer service frameworks such as Six Sigma, Lean, COPC, or ITIL, and a track record of driving service excellenceprocess optimization, and team performance.


Key Responsibilities:

  • Lead & Manage Customer Service Operations: Oversee day-to-day customer service activities across multiple channels (voice, email, chat, and social), ensuring high levels of customer satisfaction.
  • Performance Management: Set KPIs, monitor service levels, and implement performance improvement initiatives.
  • Team Leadership: Manage, mentor, and develop a team of supervisors, team leads, and customer service agents.
  • Customer Journey & Escalation Handling: Analyze customer touchpoints, resolve escalated issues, and implement corrective actions to improve the customer journey.
  • Process Optimization: Use Six Sigma, Lean, or other frameworks to analyze current workflows, eliminate inefficiencies, and drive continuous improvement.
  • Training & Quality Assurance: Design and deliver training programs and quality assurance processes to maintain high service standards.
  • Technology Integration: Collaborate with IT/Product to deploy and improve CRM, helpdesk, or ticketing systems (e.g., Zendesk, Freshdesk, Salesforce).
  • Reporting & Insights: Generate operational reports, identify trends, and present actionable insights to senior management.
  • Compliance & SLA Management: Ensure compliance with service level agreements, data protection policies, and regulatory guidelines.
  • Customer Feedback Loop: Implement mechanisms to gather and act on customer feedback (CSAT, NPS, etc.).


Requirements:

  • Bachelor’s degree in Business, Tourism, Operations, or related field. MBA preferred.
  • Minimum 5–8 years in a customer service leadership role, preferably within online travel agencies (OTA), traditional travel agencies, or BPOs supporting travel clients.
  • Strong understanding of contact centre operations, service recovery, and travel domain KPIs (e.g., PNRs, GDS, refunds, reissues).
  • Certification in Six Sigma (Green Belt or higher) or other process improvement frameworks (Lean, COPC, etc.) is a strong advantage.
  • Hands-on experience with customer service tools (e.g., Amadeus/Galileo + CRM & ticketing tools).
  • Strong analytical and problem-solving skills.
  • Excellent communication, interpersonal, and conflict-resolution skills.
  • Flexible to work in a fast-paced, customer-focused environment, with rotational shift support if needed.


Preferred Skills:

  • Multilingual capability (English is a must; Hindi, and/or other languages a plus).
  • Prior experience with automation tools, chatbots, and self-service platforms.
  • Proven ability to drive CSAT and NPS improvements.
  • Experience managing distributed/remote teams.


Read more
Deqode

at Deqode

1 recruiter
Apoorva Jain
Posted by Apoorva Jain
Delhi, Gurugram, Noida, Ghaziabad, Faridabad, Pune, Bengaluru (Bangalore), Mumbai, Nagpur, Ahmedabad, Kochi (Cochin), Chennai
6 - 11 yrs
₹4L - ₹15L / yr
skill iconJava
skill iconSpring Boot
Microservices
Apache Kafka
Spring

Job Description:

We are looking for a Senior Java Developer with strong expertise in Apache Kafka and backend systems. The ideal candidate will have hands-on experience in Java (8/11+), Spring Boot, and building scalable, real-time data pipelines using Kafka.

Key Responsibilities:

  • Develop and maintain backend services using Java and Spring Boot
  • Design and implement Kafka-based messaging and streaming solutions
  • Optimize Kafka performance (topics, partitions, consumers)
  • Collaborate with cross-functional teams to deliver scalable microservices
  • Ensure code quality and maintain best practices in a distributed environment

Required Skills:

  • 6+ years in Java development
  • 3+ years of hands-on Kafka experience (producers, consumers, streams)
  • Strong knowledge of Spring Boot, REST APIs, and microservices
  • Familiarity with Kafka Connect, Schema Registry, and stream processing
  • Experience with containerization (Docker), CI/CD, and cloud platforms (AWS/GCP/Azure)


Read more
Call Your Buddy
SUHANA MA
Posted by SUHANA MA
Kochi (Cochin)
0 - 2 yrs
₹2L - ₹2.5L / yr
Spotfire
Qlikview
Tableau
PowerBI
Data Visualization
+1 more

Job Title: Developer

Location: [Company Location or Remote]

Job Type: [Full-time/Part-time/Contract]

Experience Level: [Entry-level/Junior/Mid-level/Senior]

Job Summary:

We are seeking a skilled Developer to design, develop, and maintain high-quality software solutions. The ideal candidate should have strong problem-solving abilities, proficiency in programming languages, and a passion for technology. You will work closely with cross-functional teams to develop scalable and efficient applications.

Key Responsibilities:

  • Design, develop, test, and deploy software applications.
  • Write clean, efficient, and well-documented code.
  • Collaborate with designers, product managers, and other developers.
  • Troubleshoot and debug applications to optimize performance.
  • Stay updated with emerging technologies and industry trends.
  • Participate in code reviews and provide constructive feedback.
  • Integrate third-party APIs and databases as needed.
  • Ensure software security, scalability, and maintainability.

Required Skills & Qualifications:

  • Bachelor’s/Master’s degree in Computer Science, Engineering, or a related field.
  • Proficiency in [mention relevant programming languages, e.g., Python, Java, JavaScript, C++].
  • Experience with [mention frameworks, e.g., React, Angular, Django, Flask, Spring Boot].
  • Knowledge of databases such as [MySQL, PostgreSQL, MongoDB].
  • Familiarity with version control systems like Git and GitHub.
  • Strong problem-solving and analytical skills.
  • Excellent teamwork and communication skills.
  • Ability to work in an agile development environment.

Preferred Qualifications (if applicable):

  • Experience in cloud technologies like AWS, Azure, or Google Cloud.
  • Knowledge of DevOps practices and CI/CD pipelines.
  • Experience with containerization tools like Docker and Kubernetes.
  • Understanding of AI/ML concepts (for AI-related roles).

Benefits:

  • Competitive salary and performance-based bonuses.
  • Flexible work hours and remote work options.
  • Health insurance and wellness programs.
  • Career development and learning opportunities.
  • Friendly and collaborative work culture.


Read more
Housing.com
Nandipati Yaswanth Kumar
Posted by Nandipati Yaswanth Kumar
Kochi (Cochin)
6 - 9 yrs
₹9L - ₹14L / yr
Team Lead
Client Acquisition
b2b sales
Field Sales

Housing.com

Role: Team Manager

Department: Developer Sales

Location: Kochi

 

Housing.com

 

Founded in 2012 and acquired by REA India in 2017, Housing.com is India’s most innovative real estate advertising platform for homeowners, landlords, developers, and real estate brokers. The company offers listings for new homes, resale homes, rentals, plots and co-living spaces in India. Backed by strong research and analytics, the company’s experts provide comprehensive real estate services that cover advertising and marketing, sales solutions for real estate developers, personalized search, virtual viewing, AR&VR content, home loans, end-to-end transaction services, and post-transaction services to consumers for both buying and renting.

 

What does this role hold for you…??

●       Accountable for maintaining relationships with priority clients.

●       Drive growth through sales planning and precise actualization and sell online space to key accounts.

●       Accountable for data management to ensure 100% coverage in assigned territory and tracking other key parameters.

●       Ensure client management, negotiation & contract development.

●       Handle client acquisition campaigns and generate leads to build a flagship brand for property services in the respective region.

●       Accountable for service delivery and ensuring client retention.

●       Provide market insights and data assessment for the marketing team to launch the right promotional and customer communication initiatives.

●       Map new projects & new builders in designated territories and acquire new projects & builders to ensure coverage across the designated territories.

●       Ensuring efficient Relationship Management with existing clients to ensure 100% coverage of new projects launched by them.

 

Apply if you have…

 

·        Worked in a real estate business.

·        Dexterity in creating and delivering presentations.

·        Passion for selling and dexterity in communicating with people at all levels.

 

 


 


Read more
A full spectrum digital marketing company

A full spectrum digital marketing company

Agency job
via Biznezbee India Pvt Ltd by Tamilselvan R
Kochi (Cochin)
3.5 - 8 yrs
₹12L - ₹18L / yr
skill iconGo Programming (Golang)
skill iconAngular (2+)
skill iconAngularJS (1.x)
skill iconReact.js
skill iconPostgreSQL
+3 more

·        Minimum 4+ years of experience as a Fullstack Developer with expertise in Angular, React, and Golang.

·        Strong knowledge and hands-on experience in database technologies such as PostgreSQL, Redis, and Cassandra.

·        Proficiency in front-end development using Angular and React frameworks.

·        Solid understanding of server-side development using Golang and building RESTful APIs.

·        Experience with database design, optimization, and query optimization techniques.

·        Familiarity with version control systems (e.g., Git), issue tracking tools, and agile methodologies.

·        Strong problem-solving and analytical skills.

·        Excellent communication and collaboration abilities.

Ability to work effectively in a fast-paced, dynamic environment and meet project 

Read more
Rawdata Technologies Pvt Ltd
Anchu Anna
Posted by Anchu Anna
Kochi (Cochin)
3 - 10 yrs
₹3L - ₹10L / yr
People person and ability to manage a team in a...
Willingness to continuously measure and improve productivity.
Communication Skills
Project Management
Flexible timing Excellent salary Quarterly based bonus Insuramce Esi
Read more
Enroute Corporate Solutions
Kochi (Cochin)
2 - 4 yrs
₹2L - ₹7L / yr
Sales
Marketing
Business Development
B2B Marketing
Strategic planning
+1 more

About Enroute Corporate Solutions

 

Incorporated in 2019: Enroute Corporate Solutions stands as one of the most promising Strategic Consulting Company which focuses entirely on the layer of business growth & profitability for our clients and customers. With our area of work into Management Consulting, Financial Audit & Process Management, Industrial Training, Marketing Conceptualization and end-to-end Human Potential Management services we term ourselves as "Strategic Consultants". With the vast experience into Management working with some of the best names in the industry, we bring plethora of service and experience onto the table which lets you choose the type of services which are customized and tailor-made according to your needs and process. Working closely with each of our client and looking at the right perspective with the appropriate approach is what we stand apart for. Innovation in ideas, aggression in approach and righteousness in the process are our prime pillars of work and business. At Enroute, we believe in giving the most innovative and best solutions for our clients which help them target and roadmap the growth in whatever we do! Our focus is completely into data-driven approach and quality.

 

Our Services

  • HR Consulting Services (Background Verification / Psychometric Analysis)
  • Talent Acquisition
  • Recruitment Process Outsourcing
  • Financial Planning & Consulting
  • Strategic Business Consulting

 

Roles & Responsibilities

  • Business Development & Sales
  • Client Acquisition & Management
  • Response Management
  • Inside Sales & Field Sales
  • Generating Business Prospects
  • Lead Generation & Customer Relationship Management
  • Online / Offline Research
  • Business Collaboration

 

Requirements

  1. 2-5 Years’ Experience into B2B Sales
  2. Any Graduate / Postgraduate (Preferred with Engineering Background)
  3. Good Communication Skills
  4. Good B2B understanding & Written Communication Skills
  5. Apt with Microsoft tools (Excel / Word / PowerPoint)
  6. Go Getter & Adaptable
  7. Understanding of the Market Trends & requirements
Read more
Semperfi Services and Solutions
Anusha C
Posted by Anusha C
Kochi (Cochin), Kerala
7 - 10 yrs
₹10L - ₹20L / yr
skill iconReact Native
Mobile App Development
skill iconiOS App Development
skill iconAndroid Development
skill iconSwift
+3 more
  • Experience / strong knowledge in both iOS & Android Mobile Application technologies
  • Proficient in SwiftUI, Swift, Xcode, Java, Kotlin and Android Studio, Flutter, React Native
  • Experience with version control: Maven, Gradle, Git, Cocopods
  • Experience in application submission / provisioning process
  • Experience in performance and memory tuning
  • Good understanding of computer science concepts, design patterns, algorithms and data structures

Bonus Points:

  • Experience / knowledge in any of the Back-End technologies
Read more
Pangolin Marketing

at Pangolin Marketing

2 recruiters
Debarshi Chowdhury
Posted by Debarshi Chowdhury
Remote, Pune, Indore, Kolkata, Lucknow, Hyderabad, Pondicherry, Goa, Shillong, Guwahati, Ranchi, Kochi (Cochin), Bengaluru (Bangalore), Chennai, Nagpur, Raipur
2 - 8 yrs
₹2.4L - ₹7L / yr
Social Media Marketing (SMM)
Community Management
Viral Marketing
Content Writing
Web Analytics
+7 more

About:

Pangolin is a brand consultancy and creative agency. We help companies create positive change in the world by raising awareness through branding and inspiring through storytelling. We’re growing our team of creatives and strategists. Join us if you’re craving work that makes a real difference in the world, and a work culture that allows you to have a balanced life. 


Role:

B2B Social Media Expert


Description:

Are you intimately familiar with the LinkedIn algorithm? Do you specialize in growing brand following on Twitter? Are you proficient in defining and executing social media strategies for Quora, Reddit, Instagram, and Facebook?  We’re looking for an expert with a solid understanding of how each social media channel works and how to optimize content so that it is engaging. As the B2B Digital Marketing Specialist, you will also be responsible for organizing and producing content that follows our clients’ brand guidelines.


Competencies:

  • Consistent and self-driven to learn about social media platforms and trends. 
  • Strong creative storytelling skills with a focus on visual and content aesthetics.

Skills:

  • Working knowledge of SMM tools like Hootsuite, Moz, Loomly, etc.
  • Working knowledge of design applications like Adobe Suite, Canva, etc., and other video editing tools.
  • Adept at digital tools like Facebook Insights, Twitter Analytics, Google Analytics/Google Ad Manager.
  • Adept at communicating in a professional, but unique social media “voice” for each client; directly aligned with the clients’ thought leadership and content platform.

Experience:

  • Demonstrable B2B social networking experience and social analytics tools.
  • Experience in managing multiple digital marketing campaigns with the ability to analyze and make recommendations on performance.
  • Strong understanding of social media KPIs, keyword optimization tools, and social media algorithms.

Location and Type: 

Remote, Full-time


Evaluation:

Portfolios will be checked for expertise in the B2B domain. Please share only case studies of growth where the strategy and execution were owned end-to-end by you. Shortlisting will be followed by a video interview.

Read more
IQVIA

at IQVIA

6 recruiters
Sony Shetty
Posted by Sony Shetty
Remote, Kochi (Cochin)
1 - 5 yrs
₹4L - ₹10L / yr
skill iconPython
skill iconScala
Spark
Big Data
skill iconData Science
+1 more
Job Description Summary
Skill sets in Job Profile
1)Machine learning development using Python or Scala Spark
2)Knowledge of multiple ML algorithms like Random forest, XG boost, RNN, CNN, Transform learning etc..
3)Aware of typical challenges in machine learning implementation and respective applications

Good to have
1)Stack development or DevOps team experience
2)Cloud service (AWS, Cloudera), SAAS, PAAS
3)Big data tools and framework
4)SQL experience

Read more
Cascade Revenue Management
Cochin
1 - 8 yrs
₹1L - ₹4.5L / yr
Analytical Skills
Healthcare
Communication Skills
AR Caller Job Description • Responsible for calling Insurance companies (in US) on behalf of doctors/physicians and follow up on outstanding Accounts Receivable • Should be able to convince the claims company (payers) for payment of their outstanding claims • Sound knowledge of U.S. Healthcare Domain (Provider side) methods for improvement on the same • Should have basic knowledge of the entire Revenue Cycle Management (RCM) Contact insurance companies for further explanation of denials and underpayments Document actions taken in claims billing summary notes Senior AR Caller Job Description • Follow-up on the outstanding AR Claims and make calls to insurance companies if necessary. • Coordinate with the U.S Based clients on a daily basis on the WFT's assigned. • Analyze Claims and Resolve Issues. • Make Pre-Call Analysis on claims before making calls to insurance companies. • Good understanding of AR Calling process • Good in claims Specifications and medical billing terminologies. Skills Required: • Good voice and demonstrate professional demeanor via phone. • Must have 1 + yrs. of experience in US Healthcare stream in AR • Good organizational skills demonstrating the ability to execute timely follow-up. • Ability to multi-task. • Excellent analytical skills with understanding of health care claims processing. • Willingness to be a team player and show initiative where needed
Read more
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