11+ SIPOC Jobs in India

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Contact Center Solution Design and Implementation

IVR Systems Development (Google CCAI, Genesys Cloud, Amazon Connect, Five9, Cisco, Avaya, or other CCaaS platforms)

API, Web Services, Messaging, CMS, Ticketing Systems, and Backend Integrations

Automatic Call Distribution (ACD), Computer Telephony Integration (CTI), Call Routing, Queues, RTI, Queue Management, Skill-Based Routing, and Escalation Paths

Live Agent Operations (Disposition Codes, AHT, Warm/Cold Transfers)

Call Flow, Agent Script, and Customer Workflow Design

SIP and Telephony Integration

Communication and Interpersonal Skills

Team Collaboration and Independent Work Abilities

 Job Summary:

We are seeking a highly skilled and experienced ServiceNow Analyst to join our team. The ideal candidate will be proficient in managing the Configuration Management Database (CMDB) within ServiceNow, with a strong background in ServiceNow Discovery and Service Mapping. This role involves identifying and resolving Discovery errors, ensuring the accuracy and integrity of the CMDB, and contributing to the overall efficiency of our IT service management processes. The ServiceNow CMDB and Discovery Administrator will be responsible for helping define, implement and integrate multiple discovery sources to support the configuration management database (CMDB). ·

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CMDB Management:

 Maintain and manage the Configuration Management Database (CMDB) within ServiceNow.

 Ensure the accuracy and integrity of CMDB data, implementing best practices and standards.

 Regularly audit and reconcile CMDB data to maintain up-to-date and accurate information.

Discovery and Service Mapping:

 Work with support teams to ensure that the Discovery tool has the appropriate access and permissions to capture configuration information.

 Perform day-to-day administration of the ServiceNow Service Mapping/Discovery tool, including mapping additional defined business services into the tool and updating discovery configurations for deeper network penetration.

 Assist the CMDB Administrator with developing and maintain the technical design of the ServiceNow CMDB to meet the current and anticipated scope and maintain CMDB integrity to effectively support other ITSM processes such as Incident Mgt., Change Mgt., and Asset Mgt.

 Implement data governance through identification rules and configuration of multiple discovery sources that populate the CMDB.

 Strong hands-on experience in optimizing discovery, tailoring patterns and development.

 Validating discovery results and troubleshooting as required

 Assist the CMDB Administrator team with designing, deploying, and managing ServiceNow Service Mapping solutions for both on-premise and cloud resources, including schedules, credentials, and mid-servers  Define, create, and manage Service Mapping infrastructure, including patterns.

 Work with support teams to identify, investigate and resolve Service Mapping issues, ensuring that Service Mapping is performing as expected.

 Assist in creating and maintaining Service Mapping-related documentation, aligning with other methods of populating the CMDB. General/Admin

 Assist with tasks related to implementing the ServiceNow application.  Document procedures for the discovery, configuration management functions

 Assist in developing, modifying, and configuring reports, dashboards, and outputs associated with the change, configuration, discovery, and mapping functions.

Qualifications:

1. Over 5+ years of working experience in ServiceNow

2. 3+ years' experience implementing, administering and optimizing ServiceNow Discovery and additional discovery tools

3. Solid understanding of Configuration Management practices and principles

4. Experience implementing ServiceNow Service Mapping

5. ITIL foundations certification preferred

6. Strong ability to effectively communicate (oral and written) with multiple levels of the organization (internally and externally)

7. Effectively working under accelerated deadlines and working independently to complete objectives

8. Experience working in a team-oriented, collaborative environment with good interpersonal skill

9. Ability to translate business requirements into technical specifications and design.

10. Self-starter, positive attitude, and ability to problem-solve under minimal supervision

11. Intelligent, motivated, and competitive with a “roll-up-the-sleeves” and “get the job done” attitude

12. Ability to manage multiple simultaneous tasks within an open and interactive environment 

Post : Civil Draughtsman

Location : Bodakdev, Ahmedabad

Roles and Responsibilities:

* Using AutoCAD software to create drawings that incorporate exact measurements, calculations, and other construction details.

* Prepare various 2D plans for projects and ensure optimal use of all CAD tools in making draft.

* Creating technical drawings from architects' sketches and specifications.

* Assist departments to prepare engineering sketches for all client proposals and maintain records of all engineering drawings to provide appropriate figures.

* Coordination of Structure, MEP & Architecture Drawings

* Should have drawing experience in High Rise Building

Education & Skills:

* ITI / Diploma in Civil Draftsman

* Good AutoCAD Knowledge

* Architecture analyzing skills

Job Title: QA Automation Engineer

Location: Andheri, Mumbai

Experience: 2 to 4 Years

Work Mode: 5 Days Work From Office (WFO)

Joining: Immediate Joiners Preferred

Job Overview:

We are looking for a proactive and detail-oriented QA Automation Engineer with 2 to 4 years of experience. The ideal candidate must have solid experience in automation testing, strong command over SQL, and hands-on proficiency in API testing using Postman. This is a full-time on-site role based in Andheri, Mumbai, and we are open to candidates from diverse project backgrounds as long as the core skills are strong.

Key Responsibilities:

• Develop and maintain automated test cases for APIs and backend systems.
• Perform end-to-end API validations using Postman including request construction, response validation, and chaining requests.
• Write and optimize SQL queries to validate business logic and data integrity in backend systems.
• Collaborate closely with developers, business analysts, and QA team members to define test requirements.
• Track, report, and follow up on bugs and issues using tools like JIRA or similar.
• Ensure timely regression, smoke, and sanity testing before every release.
• Participate in Agile ceremonies and contribute to improving testing processes and coverage.

Mandatory Skills:

• 2–4 years of experience in Automation Testing
• Strong knowledge of SQL and ability to write complex queries
• Practical, hands-on experience with Postman for API Testing
• Solid understanding of software QA methodologies, tools, and processes
• Familiarity with Agile development and continuous testing workflow

Nice to Have (Not Mandatory):

• Experience in any programming language (e.g., Python, Java)
• Exposure to test automation frameworks (e.g., PyTest, Selenium, RestAssured)
• Familiarity with CI/CD tools like Jenkins or Git
• Basic knowledge of performance testing tools like JMeter

Other Details:

• Location: On-site at our Andheri office in Mumbai
• Work Mode: Full-time | 5 days working (Monday to Friday)
• Notice Period: Immediate joiners preferred
• Candidate Preference: Only Mumbai-local candidates with relevant background will be considered

• Over 8 years of experience and 5+ in API/mulesoft
• Expert with API technology including (REST, JSON, XML, Web Security, API Management, Public/Private APIs)
• Strong experience with MuleSoft cloud hub/AnyPoint Platform with proven experience architecting, designing, implementing enterprise services, and platform operations.
• Should be proficient in developing enterprise standards, guidelines, best practices and policies for the Mulesoft platform and drive adoption
• Should be able to provide technical expertise in bringing-in automation across API life cycle ( code quality, migration, deployment, platform monitoring etc) using tools such as App Dynamics, puppet, chef or any similar tools
• Should be hands-on and proficient in DevOps methodologies such as CICD, test automation etc
• Should be able to evangelize and work with enterprise architects on API driven architecture, platform roadmap
• Should be very proficient in planning, stakeholder management, team mgmt. and communication at all levels
• Provides overall API technical leadership working with Business, BAs, Tech lead, Scrum Master to clarify requirements and set technical direction for the team

JOB DESCRIPTION 

DYT - Do Your Thng, is an app, where all social media users can share brands they love with their followers and earn money while doing so! We believe everyone is an influencer. Our aim is to democratise social media and allow people to be rewarded for the content they post. How does DYT help you? It accelerates your career through collaboration opportunities with top brands and gives you access to a community full of experts in the influencer space. 

RESPONSIBILITIES 

• Expert in Python with knowledge of Python best practices (PEP8) 
• Strong knowledge of python web frameworks such as Django, Flask • Strong knowledge of building RESTful APIs using Django Rest Framework • Good Understanding of Django ORM Libraries 
• Able to integrate multiple data sources and databases into one system • Strong experience on Linux 
• Solid database skills in a relational database (i.e. PostgresSQL,MYSql) • Able to create database schemas that represent and support business processes • Strong unit test and debugging skills 
• Proficient understanding of code versioning tools (git) 
• Experience deploying on AWS is desirable 
• Experience with Docker,Test Drive Development will be a plus 
• Excellent interpersonal, leadership, influence and communication skills • Experience in designing scalable micro-services is desirable 

QUALIFICATIONS 

• 1-3 years of experience as a backend developer 
• At least one product build and published 
• SKILLS Contribute in all phases of the development lifecycle 
• Write well designed, testable, efficient code 
• Work well under pressure and meet deadlines without sacrificing quality • Work with distributed development teams 

Role & Responsibilities -:

1. Strong knowledge of PHP web frameworks such as Laravel
2. Knowledge of object oriented PHP programming & Restful API
3. Strong knowledge of Akamai CDN, Redis, AWS services
4. Understanding of LAMP and MVC design patterns
5. Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3, JS

framework

1. Knowledge of Payment Gateway
2. Familiarity with MySQL/ PgSQL/ Mongo databases
3. Proficient understanding of code versioning tools, such as Git
4. Understanding accessibility and security compliance
5. Understanding fundamental design principles behind a scalable application.
6. User authentication and authorization between multiple systems, servers, and

environments

Skills:

1. Building and maintenance of applications.
2. Extensive understanding of project management processes, principles and

methodologies.

1. Writing maintainable and high performance code.
2. Keeping up with the trends in technology and being up for challenges.

Qualification:

1. B. Tech in Computer Science or Bachelor’s degree in Engineering
2. Master’s degree in Computer Applications /M Tec. would be preferred.