11+ SIPOC Jobs in India

Remote Opportunity

Contact Center Solution Design and Implementation

IVR Systems Development (Google CCAI, Genesys Cloud, Amazon Connect, Five9, Cisco, Avaya, or other CCaaS platforms)

API, Web Services, Messaging, CMS, Ticketing Systems, and Backend Integrations

Automatic Call Distribution (ACD), Computer Telephony Integration (CTI), Call Routing, Queues, RTI, Queue Management, Skill-Based Routing, and Escalation Paths

Live Agent Operations (Disposition Codes, AHT, Warm/Cold Transfers)

Call Flow, Agent Script, and Customer Workflow Design

SIP and Telephony Integration

Communication and Interpersonal Skills

Team Collaboration and Independent Work Abilities

Responsibilities:

• ACCOUNT MANAGEMENT and OPERATIONS

• Handles day-to-day administration of accounts independently in coordination with the team. Ensures timely execution of work

• Understands clients' requirements in functional as well as business aspects to execute campaigns.

• Generate campaign/project proposals, pricing as well as critical path

• Maintains relationship with key individuals (project owners) at middle management levels of the client organization

• Develops a thorough understanding of brands • Ensures seamless execution of client campaigns, prioritizes resources, and keeps Reporting manager and other groups well informed of progress and changes • Participates in interactive strategy Developmnent with the Strategy Team 

Skills:

• Should be able to build strong client relationships

• Should be able to build strategic partnerships

• Client assessment skill

• Excellent Communication Skills

• Decision rnaking skills

• Planning and Organizing Skills 

If interested kindly share updated cv at hitanya(at)zohomail(dot)in

Key Responsibilities:

• Analyze and report on quality trends, root causes, and areas for improvement.
• Ensure compliance with internal policies, industry standards, and client specifications.
• Assist in developing and improving quality assurance processes, procedures, and templates.
• Perform audits, inspections, and evaluations of processes and systems.
• Provide feedback and training to staff on quality issues and performance metrics.

Key Skills:

• Strong analytical and problem-solving skills
• Attention to detail
• Excellent written and verbal communication
• Proficiency in using QA/testing tools and software

Requirements:

• 7+ years in enterprise application development
• Proven track record of delivering complex digital solutions
• Advanced knowledge of React hooks, context API, and component and global state management
• Experience with atomic design, component libraries, and TypeScript
• Proficiency in React performance optimization and modern features
• Strong experience with modern .NET (6+)
• Proven track record applying Clean Architecture & Clean Code & SOLID principles & DDD patterns
• Expertise in building scalable REST APIs and microservices
• Experience with Azure Service Bus, Event Grid, and message-based architectures
• Proficiency in resources like App Insights, Function Apps, Key Vaults, and App Services
• Expertise in cloud development and deployment strategies
• Strong understanding of business needs, ability to meet them by creating cutting-edge solutions
• Brilliant communication abilities, knowing how to explain technical details and processes to a non-tech person
• Fluency in English

Nice to have:

• Test automation (Playwright/Cypress)
• Building CI/CD pipelines in Azure DevOps
• API-first development and OpenAPI specifications
• Experience with agile at scale (SAFe/Spotify)
• Proficiency with AI-powered development tools (GitHub Copilot, Cursor, etc.) to enhance productivity
• Bachelor's or Master's degree in Computer Science or a related field

 Responsibilities:

• Front-end, API, and back-end development, ensuring the successful delivery of digital solutions
• Drive innovation by staying informed about emerging technologies, industry trends, and best practices
• Collaborate with the Product Manager, UX/UI Designers, and Engineering Manager to define agile technical requirements, provide technical estimation, and prioritize backlogs based on business needs and technical feasibility
• Participate in sprint planning, backlog grooming, and release planning meetings to ensure alignment between technical implementation and product roadmap
• Participate in hands-on development activities, including coding, debugging, and troubleshooting, to deliver high-quality applications
• Design, architecture, development of digital applications, ensuring adherence to best practices, coding standards, and architectural principles
• Design scalable architectures for multi-region deployment
• Implement test automation strategies and frameworks to automate testing processes and ensure the quality and reliability of applications
• Automate test cases and integrate testing into the CI/CD pipeline
• Conduct code reviews to ensure adherence to coding standards, best practices, and architectural guidelines
• Define and implement code best practices, development standards, and documentation processes to maintain code quality and readability
• Integrate digital applications with existing digital assets, backend systems, and third-party APIs, ensuring seamless data exchange and interoperability
• Collaborate with integration teams to design and implement integration solutions that meet business requirements and architectural standards
• Communicate technical concepts and solutions to non-technical stakeholders in a clear and understandable manner

LogiNext is looking for a technically savvy and experienced Software Engineer to take up front-end development efforts. You will design and develop elegant interfaces that exceed client expectations in terms of value and benefit. You will collaborate on scalability issues involving visualizing massive amounts of data and information. You will identify, define and communicate best practices for front end.

You are passionate about building secure, high-performing and scalable front-end applications. Your design intuition inclines towards usability, elegance and simplicity. You are biased towards open-source tools and existing frameworks. You have demonstrated strong inter-personal and communication skills.

Responsibilities

Translate wireframes into functional requirements, write well-abstracted, reusable, high-performance code for UI components Work closely with design, product management and development teams to create elegant, usable, responsive and interactive interfaces Contribute to continual improvement by suggesting improvements to user interface, software architecture or new technologies Optimize web applications to maximize speed and scale. Support diverse clients from high-powered desktop computers to low-end mobile devices Understand and coach/teach others, show a high level of ethics and team-work

Requirements

Bachelor/Master’s degree in Computer Science, Information Technology or a related field 0 to 1 years of experience in developing responsive, elegant, efficient and cross-browser front-end applications using Javascript, HTML5, CSS3 Hands on experience on various MVC frameworks, UI libraries such as ReactJS, D3.js Hands on experience on Map API’s like Google Maps, Openstreetmap and other powerful information-rich maps Familiar with UX processes and design Proven ability to drive large scale projects with deep understanding of Agile SDLC, high collaboration and leadership Excellent written and oral communication skills, judgment and decision making skills

*Digital PR Executive*

This role demands a unique blend of SEO link building and digital PR expertise and will be responsible for building high quality, niche and relevant links that really power the SEO performance for in-house projects.

This role requires you to have at least 2-3+ years previous Digital PR experience in either an agency or in-house role and would suit someone looking for their next career challenge which has a strong SEO bias.

If you’re passionate about using creativity to tell data and researched based stories and email Campaigns that journalists actually want to cover and link to, we want to hear from you.

We’re all about contagious campaigns that deliver outstanding results for projects, landing linked coverage in top-tier and niche media to supercharge SEO success and position ourselves as a leading industry voice in the finance & crypto niche.

We use digital PR to accelerate organic growth and:

• Build links that give a competitive advantage
• Land top-flight press coverage on key target publications
• Increase awareness in competitive sectors
• Drive targeted referral traffic

*Key Responsibilities*

• Coming up with standout ideas for campaigns.
• Confidently plan, produce and execute data-driven content to help drive campaign performance and earned links.
• Building relationships with journalists and pitching in stories to land linked coverage for campaigns.
• Analyzing campaign performance and reporting on success both internally and externally.

*Who can apply*

Has at least 2-3 years of experience in a related PR role, either in-house or at an agency

You’re a creative individual who is oozing with great ideas.

Has proven and demonstrable results launching creative campaigns and securing coverage and links/mentions in media websites.

A creative thinker with the ability to understand what makes a great idea, whilst being able to confidently communicate this to a client.

You’re passionate about delivering nothing short of amazing results.

We are looking for a Content Writer to join our team and enrich our websites with new blog posts, guides and marketing copy. Content Writer responsibilities include conducting thorough research on industry-related topics, generating ideas for new content types and proofreading articles before publication. Ultimately, you’ll deliver quality writing pieces that appeal to our audiences, attract customers and boost brand awareness.

• Research industry-related topics (combining online sources, interviews and studies)
• Write clear marketing copy to promote our products/services
• Prepare well-structured drafts using Content Management Systems
• Proofread and edit blog posts before publication
• Submit work to editors for input and approval
• Coordinate with marketing and design teams to illustrate articles
• Conduct simple keyword research and use SEO guidelines to increase web traffic
• Promote content on social media
• Identify customers’ needs and gaps in our content and recommend new topics
• Ensure all-around consistency (style, fonts, images and tone)
• Update website content as needed
•  

• Proven work experience as a Content Writer, Copywriter or similar role
• Portfolio of published articles
• Experience doing research using multiple sources
• Familiarity with web publications
• Excellent writing and editing skills in English
• Hands-on experience with Content Management Systems (e.g. WordPress)
• Ability to meet deadlines

• Build and execute social media strategy through competitive research, platform determination, benchmarking, messaging and audience identification
• Generate, edit, publish and share daily content (original text, images, video or HTML) that builds meaningful connections and encourages community members to take action
• Set up and optimize company pages within each platform to increase the visibility of company’s social content
• Moderate all user-generated content in line with the moderation policy for each community
• Create editorial calendars and syndication schedules
• Continuously improve by capturing and analyzing the appropriate social data/metrics, insights and best practices, and then acting on the information
• Collaborate with other departments (customer relations, sales etc) to manage reputation, identify key players and coordinate actions

• Planning, budgeting and forecasting
• Developing a framework and providing guidance on planning, budgeting and forecasting to various functions and businesses and ensuring adherence to corporate guidelines
• Performing financial reporting, ad-hoc business analyses and financial modelling
• Presenting recommendations to category leadership on strategic decisions and planned future initiatives
• Providing controllership to the business and building processes that augments transparency and improves controls
• Validating scenario analysis/simulations/ ‘what if’ analysis prepared by Functional Heads/ SBU Heads
• Historical trend analysis of capital and operating expenditures for budget creation and decision support
• Consolidating and monitoring annual budgets and forecasts received from various functions and SBU Heads
• Facilitating financial reviews with business group and working with category leader to ensure effective finance and cost management
• Managing financial planning and analysis, forecasting product lines using the key input levers to the business– pricing, selection and convenience
• Facilitating weekly/ monthly/ quarterly reviews (MBR, QBR) with data analysis and follow through with category leader on actionable items for improving business metrics over a period of time
• Providing commentary for budget vs. actual result variations

What you need to have:

• Qualified CA/ICWA with 3+ years of post-qualification experience
• In-depth knowledge of costing, reconciliation, planning, budgeting and forecasting
• Experience developing financial reports and metrics    

Indium Software is a niche technology solutions company with deep expertise in Digital , QA and Gaming. Indium helps customers in their Digital Transformation journey through a gamut of solutions that enhance business value.

With over 1000+ associates globally, Indium operates through offices in the US, UK and India

Visit http://www.indiumsoftware.com">www.indiumsoftware.com to know more.

Job Title: Analytics Data Engineer

What will you do:
The Data Engineer must be an expert in SQL development further providing support to the Data and Analytics in database design, data flow and analysis activities. The position of the Data Engineer also plays a key role in the development and deployment of innovative big data platforms for advanced analytics and data processing. The Data Engineer defines and builds the data pipelines that will enable faster, better, data-informed decision-making within the business.

We ask:

Extensive Experience with SQL and strong ability to process and analyse complex data

The candidate should also have an ability to design, build, and maintain the business’s ETL pipeline and data warehouse The candidate will also demonstrate expertise in data modelling and query performance tuning on SQL Server
Proficiency with analytics experience, especially funnel analysis, and have worked on analytical tools like Mixpanel, Amplitude, Thoughtspot, Google Analytics, and similar tools.

Should work on tools and frameworks required for building efficient and scalable data pipelines
Excellent at communicating and articulating ideas and an ability to influence others as well as drive towards a better solution continuously.
Experience working in python, Hive queries, spark, pysaprk, sparkSQL, presto

• Relate Metrics to product
• Programmatic Thinking
• Edge cases
• Good Communication
• Product functionality understanding

Perks & Benefits:
A dynamic, creative & intelligent team they will make you love being at work.
Autonomous and hands-on role to make an impact you will be joining at an exciting time of growth!

Flexible work hours and Attractive pay package and perks
An inclusive work environment that lets you work in the way that works best for you!