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Remote Opportunity

Contact Center Solution Design and Implementation

IVR Systems Development (Google CCAI, Genesys Cloud, Amazon Connect, Five9, Cisco, Avaya, or other CCaaS platforms)

API, Web Services, Messaging, CMS, Ticketing Systems, and Backend Integrations

Automatic Call Distribution (ACD), Computer Telephony Integration (CTI), Call Routing, Queues, RTI, Queue Management, Skill-Based Routing, and Escalation Paths

Live Agent Operations (Disposition Codes, AHT, Warm/Cold Transfers)

Call Flow, Agent Script, and Customer Workflow Design

SIP and Telephony Integration

Communication and Interpersonal Skills

Team Collaboration and Independent Work Abilities

ob Description :

Mainframe Developer/Analyst

Combination of COBOL, JCL, VSAM with DB2 – Resources need to be strong developers.

Technical Skills:

• 5 to 10 years of Hands on Development experience

• Very good Hands-on in Cobol, JCL, VSAM, Db2, Mainframe Utilities,

• Strong Coding experience in COBOL, JCL, DB2, VSAM.
• Work experience in CICS / MQ series.
• Strong analytical skills to analyze complex code independently and extract business rules.
• Willingness to WFO (5 days WFO) (No WFH).
• JAVA / JSON will be added advantage.

• Ability to design, code, unit test, turnover, implement and support the changes.

• Writing and executing the unit test scenarios/cases to ensure the code quality and reliability.

• Deep understanding of all lifecycle components (code, test, deploy)

• Ability to present designs to peers and Product Owner for approval.

• Troubleshooting and debugging code to resolve technical issues.

• Optimizing application performance to ensure efficient use of software resources.

• Good verbal and written communication and interpersonal skills

Process Skills:

• Should have worked in Agile Project

Behavioural Skills:

• Good Communication skills

Responsibilities:

• Take on complex problems that span multiple components and teams.

• Independently own one or more multiple modules, which include: requirement analysis, design, development, maintenance & support

• Write extensive, efficient code to address complex modules that handle the interaction between multiple components.

• Rapidly iterate to add new functionalities and solves complex problems with simple and intuitive solutions

• Produce architecture with clean interfaces, that are efficient and scalable

• Participate and contribute to architectural discussions

• Solve production issues. Investigate and provide solutions to minimize the business impact due to the outage

• Continuously improve performance metrics of modules you own.

• Collaborate effectively across teams to solve problems, execute and deliver results

Requirements:

• Experience: 3+ years

• A Bachelor's or Master's Degree in Computer Science

• Software engineering and product delivery experience, with a strong background in algorithms

• Experience in architecting & building real-time, large-scale e-commerce applications

• Experience with high-performance websites catering to millions of daily traffic is a plus

• Excellent command over Data Structures and Algorithms

• Experience with web technologies, Go/Java/Python

• Language: GO or Python

• Strong expertise in DS and Algo

• Strong leadership skills - have experience mentoring, building products from scratch or incumbent in design and architecture.

• Have worked in the scaling of the system right from scratch.

• Someone worked in small user base to a large user base and wrote optimized code

• Both HLD and LLD

• Proven experience as a Full Stack Developer or similar role
• Experience developing desktop and mobile applications
• Familiarity with common stacks
• Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, XML, jQuery)
• Knowledge of multiple back-end languages (e.g. C#, Java, Python) and JavaScript frameworks (e.g. Angular, React, Node.js)
• Familiarity with databases (e.g. MySQL, MongoDB), web servers (e.g. Apache) and UI/UX design
• Excellent communication and teamwork skills
• Great attention to detail
• Organizational skills
• An analytical mind
• Degree in Computer Science, Statistics or a relevant field

As a member of the founding engineering team at Kombai, you'd work directly with the CTO and CEO to build a global product for the frontend dev teams from scratch. Together, we'd have a crack at several hard, high-impact problems - often involving challenges across product, engineering, and research areas.

Desired Qualifications & Skillset

For all positions of our early engineering team we are looking for people who:

• Are fully hands-on with latest JS development
• Are good frontend and web application architects
• Are quick and agile
• Have a good learning, problem solving and logical aptitude
• Have a mindset to commit for 3-4 years

In addition to the above, the candidates for Senior Product Engineer should also have:

• Thorough understanding of good Frontend engineering & architecture practices. In our experience, this usually comes from working in an excellent frontend team with an excellent architect, on a complex applications
• Experience: 3-6 years

Desired Candidate Profile

What you need to have

• You will be proficient in Agile methodologies of Software Development especially SCRUM.
• You will be able to successfully maintain discipline as informed by your seniors.
• You will regularly attend stand-ups and project discussions.
• You will be proficient in full stack dot net development especially web technologies.
• You will have an intermediate level skill set in web development using .net technology.
• You will have a fair understanding of the testing cycle to improve the quality of the software being developed.
• You will assist in writing software requirements documentation.
• You will assist your seniors in doing business analysis on live projects.
• You will assist in doing software testing as and when required.
• You will attend regular training sessions conducted by your seniors.
• You will strive towards writing better code which is more efficient and is also maintainable. 
• You will be proficient in team communication via the official channels such as email, project tracking tools, slack etc.