11+ Service Desk Management Jobs in Mumbai | Service Desk Management Job openings in Mumbai

Customer Support Executive Role (For ERP Software, Accounting & GST)

Company: Torero Softwares Ltd

Location: Lower Parel East, Mumbai (On-site, Full Time)

Working Days: Monday – Saturday

Timings: 10:00 AM – 7:00 PM

Role Overview

This role involves supporting existing customers using our ERP software. The support is focused on accounting operations, billing, and GST-related queries. The position requires regular customer interaction and live problem-solving.

Key Responsibilities

• Handle customer queries related to ERP software usage
• Resolve accounting entries, billing, and GST-related issues
• Guide customers step-by-step during live calls
• Provide remote support using AnyDesk / UltraViewer
• Escalate complex issues when required

Mandatory Eligibility

• Commerce background (B.Com / M.Com or equivalent)
• Basic understanding of accounting entries
• Comfortable communicating with customers on calls
• Willing to work on-site at Lower Parel, Mumbai
• Freshers who are good in accounting can also.

Interested Candidates Can Apply Now

Role Overview:

We are seeking a motivated .NET Developer with around 3 years of experience to join our backend development team. The ideal candidate should have hands-on experience in C#, ASP.NET Core, and SQL, with a strong understanding of object-oriented programming and API development. You will work closely with product, DevOps, and QA teams to build and enhance backend systems

supporting our trading and fintech platforms.

Key Responsibilities:

• Develop, maintain, and enhance backend applications using .NET Core / ASP.NET MVC.

• Design and implement RESTful APIs for integration with frontend and third-party systems.

• Write clean, scalable, and efficient code following best practices.

• Work with SQL databases (preferably MS SQL Server) to design schemas, write queries, and optimize performance.

• Collaborate with product managers and frontend teams to translate requirements into technical solutions.

• Participate in code reviews, debugging, and troubleshooting production issues.

• Contribute to improving application performance, scalability, and security.

Required Skills & Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or related field.

• 3 years of experience in .NET development.

• Strong proficiency in C# and ASP.NET Core / ASP.NET MVC.

• Experience with Web APIs and RESTful architecture.

• Good knowledge of Entity Framework / LINQ.

• Hands-on experience with MS SQL Server or other relational databases.

• Understanding of OOP principles, design patterns, and software architecture concepts.

• Familiarity with Git or other version control systems.

• Basic understanding of HTML, CSS, and JavaScript (for integration purposes).

Nice-to-Have Skills:

• Exposure to Microservices architecture.

• Familiarity with Message Queues (Kafka, RabbitMQ).

• Knowledge of CI/CD tools and DevOps practices.

• Experience with cloud environments (AWS / Azure).

• Understanding of financial or trading systems is a plus.

Why Join Tradelab Technologies:

• Work on cutting-edge trading and fintech platforms used across the industry.

• Collaborative, growth-oriented environment with exposure to complex backend systems.

• Opportunity to learn from senior engineers and grow into full-stack or system design roles.

• Competitive salary and benefits

The Assistant Professor in CSE will teach undergraduate and graduate courses, conduct independent and collaborative research, mentor students, and contribute to departmental and institutional service.

Inside Sales Executive

If you are passionate about sales, we’d love to hear from you!

Join Swift in offering industry-leading solutions for sectors – like infrastructure, food, pharma, Printing, chemical, packaging & warehousing.

Job Summary :

• Handle incoming leads (qualified + new inquiries) and convert them into business opportunities
• Provide product guidance and technical clarity to customers for the right solution fit
• prepare technical and commercial presentations to highlight product benefits
• Follow up with customers, handle objections, and negotiate terms to secure orders.
• Build strong rapport and trust with B2B clients for repeat and referral business
• Maintain accurate follow-up, lead stages, and order pipeline in the CRM
• Process customer orders efficiently.
• Ensuring effective communication and a high level of customer service.

Desired key skills :

• Passion for sales, Good Selling Skill
• Dynamic & good communication skill, Communication command
• Ability to understand & explain technical specifications to buyers.
• Positive attitude and professionalism in communication.
• Good natured with a pleasant personality.

Experience:

Minimum 2-3 years’ experience in direct sales function in industries, experience in Real estate, banking, insurance, call center, service, or manufacturing.

Preferred Qualification:

BMS ( Business Management Studies ), BBA (Business Administration)

Location: Turbhe, Navi Mumbai.

Job Types: Full-time, Permanent

Benefits:

• Cell phone reimbursement
• Provident Fund

Education:

• Bachelor's (Preferred)

Experience:

• Sales: 2 years (Preferred)

About Company

Our client is a luxury home decor brand. It's nothing less than a revolution in the home decor industry- where technology enables world-class home interior design. We use technology combined with internationally trained designers to help our customers achieve the style they want to express.

Our services include unique technology-driven processes and analytics, consulting, execution and supervision – all within schedule and planned budget, so they can relax and enjoy their space transformation with peace of mind.

We encourage our consumers to explore and discover their own self-expression while amazing their senses with new cultures and design techniques, tasteful decor and ambience.

Responsibilities 

• Identify opportunities for new products

• Analyse how a new product ties in with market needs and consumer preferences

• Set design requirements based on briefs from internal teams and clients

• Research materials and techniques

• Sketch drafts on paper or digitally (for example, using CAD)

• Mock-ups and prototyping

• Use 3D modelling software to design products

• Produce prototypes and test functionality

• Improve the design of existing products

• Gather feedback from product users

• Presentation

• Strong knowledge of the industry and market trends

• Provide assistance to product engineers when needed.

• Recommend new tools and technologies by staying abreast of the latest trends and

  techniques

• Handy and experienced with all materials in the market.

Desired Candidate Profile:

• 5+ years’ experience as a Product Designer

• Experience in industrial design

• Creativity in mixing up colours, shapes and techniques

• Hands-on experience with computer-aided design tools

• Good knowledge of 3D modelling software

• Time-management skills

• Adaptability

• Excellent attention to detail

• Ability to collaborate with cross-functional team members

• A well-rounded portfolio of client work, demonstrating a strong understanding of client objectives.

• Passion for design; not satisfied with the status quo and always thinking of ways to improve

• Skilled in making detailed technical working drawing of the product

• Creative problem-solving skills

Qualification:

• Diploma or Degree in Product Designing

Must Know Software:

• Adobe Photoshop

• Adobe InDesign

• Illustrator

• AutoCAD

• Rhinoceros

• Key shot

• Fusion 360

• 3DMax

• Sketch Up

• MS Office

About SuperHumanRace (SHR)

In 2016, we started imagining a world where 'good' is valued and rewarded. Based on this lofty

mission of making the world a better place, powered by human kindness, we started looking for our

answers in data and technology. At the SuperHumanRace, we take pride in using creativity and data

to solve intersections. In working out these solutions, we discover the engineers, the architects, and

the authors that live and breathe deep inside the colorful fabric of society. We automate social

purposes for organizations and deliver impact-related insights to all of our users. At the core of the

SuperHumanRace is the belief that while good work is important and aspiring to make an impact is

necessary, it cannot be sustainable unless it is also fun!

About the role

We are seeking a dynamic and experienced Client Engagement Specilist to join our team. The primary

role of the Client Engagement Lead is to implement SuperHumanRace's data platform for

multinational clients, focusing on CSR and ESG program management. This role involves setting

KPIs, developing dashboards for data-driven insights, and ensuring successful project delivery and

client satisfaction.

This is an excellent opportunity for someone who is a natural leader and works well with others,

especially in high pressure situations. As the Client Engagement Lead, you will work closely with our

ESG & CSR teams and our Fortune 500 Clients including Capgemini, JLL, Godrej, Tata etc.

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Key Responsibilities:

Selected Candidate’s day-to-day responsibilities include:

1. Planning and Posting Opportunities: Curate and schedule brand-specific virtual activities,

physical events, and panel discussions on the SuperHumanRace Platform.

2. Client Communications: Lead and manage communications with both existing and prospective

clients, ensuring effective engagement and relationship building.

3. Project Lifecycle Management: Oversee the complete lifecycle of Client CSR projects on the

platform, ensuring successful project execution.

4. Training and Development: Train peers, client teams, and partner teams on the functionalities of

the platform, ensuring comprehensive understanding and effective use.

5. Stakeholder Support: Address and resolve any queries, questions, or issues raised by relevant

stakeholders promptly and efficiently.

6. Marketing and Event Development Support: Assist with projects in marketing and event

development as needed, contributing to the overall success of these initiatives.

7. Data Management and Analysis: Establish data collection processes and set up necessary data

visualizations on the platform with relevant KPIs. Perform timely data analysis to identify and rectify

discrepancies.

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Qualifications:

● Experience: 0-3 years of experience in client engagement or project management.

● Education: Bachelor's degree in Business, Environmental Science, Data Analytics, or a

related field. A Master's degree is a plus.

● Skills:

○ Strong project management skills with a proven track record of delivering complex

projects on time and within budget.

○ Excellent communication and interpersonal skills, with the ability to build and

maintain relationships with senior stakeholders.

○ Proficiency in data analysis and visualization tools (e.g., Tableau, Power BI) and

familiarity with CSR and ESG reporting standards.

○ Strategic thinker with the ability to set clear goals and KPIs, and translate data into

actionable insights.

○ Self-motivated and able to work independently, as well as part of a team.

This role requires a self-motivated leader with direct Product Management experience delivering Solutions around MS Teams Telephony. Candidate must have a keen sense of the overall UCC market, competitive awareness of the India Unified Communications and Collaboration solutions market and provide critical strategic direction related to India Domestic and Global UC objectives.

The Candidate will be responsible for the India UCaaS/MCS objectives and targets. Also, responsible for Product Life cycle management that involves Envisage, Concept, Framework, Partnerships, Process, Engineering validation, Documentation, GTM etc.

the other responsibility involves Pricing, Bundling, Enablement through Trainings, Adoption and Growth strategy that plugs into our entire UCaaS/MCS portfolio. Critical to success will be identifying Enterprise and Partner offers, migrating customers to the next generation UCC platform with Regulatory compliance, differentiated solution capabilities ensuring that lifecycle management and improving adoption services.

The Product Manager will champion and execute across cross-functional teams and drive solution enablement discussions with Sales, Solutions, Engineering, Service Assurance, Operations, Technology & Service Development teams. The successful candidate will be setting objectives and delivering results that have a significant impact on product adoption.

The Product Manager will champion projects through the Tata Communications New Product Introduction/Agile Development process and lead the UCaaS/MCS Workstream that is accountable for the delivery and customer acceptance of the solutions.

The Global Product Manager will be fully responsible for the Annual Operating Plan (AOP), P&L and CAPEX/OPEX of all UCaaS/MCS business initiatives and programs. Key focus will be on Gross and Net Revenue contribution and growth targets that are assigned to the UCaaS/MCS portfolio.

• We are looking for an UI Developer with minimum 3 years of experience in (React.js and/or Angular.js) who is motivated to combine the art of design with the science of programming
• Candidates need to have expertise in user interface designing and developing great user experiences in web and mobile applications

Role :

• Design and development of data-driven, highly scalable web applications with a rich user interface
• The successful candidate will work closely with our Engineering team and bridge the gap between graphical design and technical implementation, taking an active role on both sides and defining how the application looks as well as how it works.

Responsibilities :

• Develop new user-facing features.
• Ensure the technical feasibility of UI/UX design.
• Build reusable code and libraries for future use.
• Optimize application for maximum speed and scalability.
• Assure all user input is validated before submitting it to the backend.

• Proficiency in HTML, CSS, Javascript, Bootstrap, JQuery and AJAX.
• Must have : jQuery, jQuery UI, AJAX, Subversion, JSON/XML, bootstrap, SASS, CSS, HTML, Angularjs or React Js
• Comfortable coding in server side languages (PHP, Python, Java, .net) that drive interface requirements/rendering
• Strong experience taking static images/prototypes and converting to web interfaces
• Experience with consuming JSON/XML data via JS frameworks
• Basic usage of Linux command line
• Understanding of server - side CSS
• Good understanding of Angular JS and/or React JS
• Must have knowledge of cross-browser development
• Experience with graphic design applications such as Adobe Illustrator/captivate
• Experience with responsive and adaptive design
• Utilizing a variety of mark - up languages to write web pages
• Understanding of SEO principles
• Proficient understanding of code versioning tools such as Git and BitBucket.

Key Responsibilities:

· Develop and execute sales and marketing strategies to drive revenue growth and increase market share..

· Build and maintain relationships with clients to ensure customer satisfaction and loyalty.

· Collaborate with internal teams to ensure the seamless delivery of services to clients.

Requirements:

· Fresher/experienced both Welcomed

· Strong communication and interpersonal skills (English-Hindi).

· Ability to work independently and as part of a team.

· Ability to prioritize tasks and manage time effectively.

· Strong problem-solving skills and attention to detail.