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at Truemeds India
True medicines at true prices!
Our motto is to deliver value-added solutions for Indian patients beyond just pills. Our goal is to make healthcare accessible to every patient and bring it within their price range.
Headquartered in Mumbai, we are excited to build a strong product and operations team, which is passionate to build innovative solutions and willing to go the extra mile to ensure the customer has the best experience.
The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our internal team's technical issues. You will support the users by acting as the liaison between the customer and other internal teams. Your ability to work in a complex networking environment will also make you an ideal candidate.
What you will be doing:
- Mastering the Truemeds internal platform in order to efficiently and effectively diagnose, troubleshoot, and identify solutions to promptly resolve customer/users issues
- Support users via live chat & phone. Respond to user's technical support requests and feature-related questions
- Create and maintain product-related documentation, internal and external
- Debug user issues and create reproducible test cases for engineers to resolve
- Properly escalating unresolved issues to appropriate internal teams while providing clear steps to reproduce and detailed troubleshooting steps
- Understand user goals and their desired outcome from using the product.
- Document use cases and feature requests
What we are looking for:
- Previously done customer support role. Preferably technical customer support
- You're data-driven and analytical
- Excellent follow-up skills with great attention to detail
- You are comfortable in a startup environment; are self-motivated move quickly, and wear many hats
- You have a highly structured work approach, the ability to manage multiple activities in parallel
- Good communication skills: English / Hindi / Marathi / Bengali
Location:
- Kailash Industrial Estate - Vikhroli / Powai, Mumbai.
- Kasba Industrial Estate - Kolkata
- Naraina Industrial Area Phase 1 - Delhi
Timings:
12.00 PM to 9 PM
Working Structure:
In-Office: Monday - Saturday
Remote: Sunday
1 Weekly off, 2 Monthly offs.
Joining:
Immediately.
At StarApps, our Customer Support Specialist plays a crucial role in providing expert assistance for our products and related technologies. As our products cater mostly to Shopify store owners, the Customer Support Specialist is well-versed in Shopify products.
This customer-facing technical position requires the specialist to troubleshoot and resolve customer issues promptly, ensuring exceptional support is provided with a high level of product knowledge and effective communication skills. Our ultimate goal is to surpass customer expectations consistently.
We cater to businesses of all sizes worldwide, and to support these entrepreneurs, you must possess an entrepreneurial mindset and have a comprehensive understanding of e-commerce technologies. The Customer Support Specialist serves as a key intermediary between our customers and the Engineering/Product teams.
What you'll be doing:
- Engage with customers, understand their needs, advise them, and solve their problems.
- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
- Log Software defects using a bug-tracking system and work closely with the engineering team to analyze defects and track them to resolution.
- Answering pre-sales questions of potential customers, follow-up with them, and helping in onboarding.
- Record cancellation reasons for customers & work with the business teams and product teams to find solutions to take proactive steps to reduce churn.
- Work with the product management team to continuously evolve the product based on customer feedback including issues raised & new feature requests.
Professional Competencies
- Demonstrated excellence in working with cross-functional and multi-disciplinary teams.
- Outstanding written & spoken communication skills.
- Well-organized with utmost care for details, along with excellent comprehending skills to address issues.
- Strong time-management and prioritization skills to work with multiple customers.
- Good Understanding of web technologies like HTML & CSS
Desired Skills & Experience
- Bachelor’s Degree Computer Science Related
- Minimum 2 years of experience in a customer support role
- Strong problem-solving skills
- Organized and reliable self-starter who can work independently
What we offer:
- We care about you; therefore, you'll be offered a competitive salary.
- We'll support your professional development however you need, whether it's with equipment, courses, books, or conferences.
- Flexible holiday policy to help you plan your vacations better.
- Performance-based rewards and incentives.
For more details about our products and why our customers love us, look at our apps and their reviews here: https://apps.shopify.com/partners/starapps-studio
This might change your life. Well, maybe not, but it'll be worth it.
Apply right away!
at SamvadSocial Technologies Private Limited
Manage inbound and outbound customer calls in a timely manner.
Ability to understand the customers needs and articulate a solution
Research every issue and provide solutions to them
Ability to explain features and benefits without using scripts
Build strong relationships with customers
Meet qualitative and quantitative targets
Work in brick and mortar call center
Requirement-
Previous experience in a call center customer support, sales and or retention
Previous experience with US market
Strong phone and verbal communication skills
Excellent listener and time management skills
Accent Neutral
Additional Advantage
Understanding of USA Credit Bureau, Credit Report and Credit Score culture
Customer Success Associate
Industry Type-BPO / Call Centre
Functional Area-Customer Success, Service & Operations
Employment Type-Full Time, Permanent
About the Organisation:
Our client works in the area of skilling and livelihoods for underserved youth. This is a pioneering program with a strong PPP model, an agency-led approach to livelihoods and a vision of socio-economic transformation. They are run through a public-private partnership that empowers the Government, Corporates, NGOs and Citizens to work together towards changing lives. The provision of location and capital expenditure for the centres is taken care of by the Government. Corporates contribute through CSR funds to provide operational expenses. NGOs come on board to provide various skilling courses to the youth. With penetration in more than 400 of the 500 odd slum communities of Pune, the program has now expanded to other cities viz. PCMC, Dombivali, Aurangabad and also States viz. Delhi, Odisha,Hyderabad and upcoming in Ambivli.
About the role:
The CIO will work closely with the Program teams to fully understand the program landscape and implement technology and data solutions.
Your role to supplement the Organisational goals:
Develop a technology and data roadmap in line with the operational strategy and growth plan of the
organisation and in alignment with the Mission Cell, MEL (Monitoring, Evaluation and Learning)
framework and Programme Operations Team. (Timeline: Sep 2023)
Ensure that all key programs can be mapped onto common parameters and measures.
Create an overall technology and data architecture that outlines and connects key technology components.
Identify the processes/systems that need to be digitised/ created for enabling scale,including appropriate solutions.
Develop tools and processes for data collection, analysis and management within LCF
Monitor changes or advancements in technology to discover ways the company can gain competitive advantage (ongoing basis).
ERP System
Maintain and when required, develop, the existing ERP system. (Timeline: ongoing)
Develop and implement the next version of the organization’s ERP system including reports/
dashboards. (Timeline: Sep 2023 for finalization of BRD and initiation of development)
Support with, and track, adoption across the organization
Partnerships
Identify and engage with technology partner(s) to design and implement the solutions for
effective program and data management. (varying timelines as per solution)
Establish partnerships with IT providers
Infrastructure
Oversee the technological infrastructure (networks and computer systems) in the organization
to ensure optimal performance
Establish a process for and approve, purchases of technological equipment and software
Security
Analyze the costs, value and risks of various aspects of IT implementation to advise
management and suggest actions
Data Management and Analytics
Design automated reporting formats for reporting to key stakeholders such as Government,
donors and board of directors.)
Analyse, synthesize, and produce key insights from the data that can inform the approach and
design improvisations in the program
Data and knowledge management
Lead the overall knowledge management system for the organization and enable data to be available on cloud with clear protocol for sharing and storage, such that security and confidentiality are assured.
Finalization of Data Protection and Management Policy, training of relevant team members, implementation and compliance tracking.
Who we are looking for:
● Education : Masters in Information Technology
● Experience: Minimum 15+ years of experience
● IT skills – familiarity with modern databases and IT systems.
● Analytical skills
● Problem-solving skills
● Partnership management
● Communication skills – must have an excellent verbal and written communication skills.
● High social intelligence : able to engage teams, create relationships of trust with stakeholders.
● Able to reflect, empathetic and a good listener.
● Experience in Need Identification, Project Management, Stakeholder Management
● Ability to manage multiple projects and stay on deadline.
● Proficiency in Microsoft Office programs, including Word, Excel and PowerPoint
JD mentioned below:
- Hands on Experience with Microsoft Power Automate Flows & Desktop versions. Experience in developing and delivering MS365 solutions based on Microsoft and Cloud best practices.
- Modelling and developing out robotic processes using Microsoft Power Automate and Azure Form Recognizer during the project development stage.
- Experience in Azure Form Recogniser
- Hands-on experience in developing, improving, and supporting RPA programs with data integrity standards.
- Proficiency in one or more system level programming languages (C#, Java, Python, Angular 12 etc.) and a willingness to learn new languages.
- Understanding data structures and follows coding best practices, e.g. naming conventions, error handling, logging, and commenting.
- Good knowledge on end to end automation analysis and feasibility.
- Ability to perform feasibility of automating business processes.
- Ability to solve a problem using critical thinking, including assessment of existing process to determine feasibility of Automation and the ability to break down business problems into logical tasks .
- Ability to perform code readability to understand how the code is implemented and documented ability to understand the dependencies for the code to run.
Preferred Skills:
- Microsoft Power Automate certification will be an added advantage.
- Must be able to perform administration of Power Automate in Admin Centre .
- Must have hands-on experience and troubleshooting knowledge in Power Automate. Functional knowledge of Agile development and RPA development lifecycle management principles.
- Hands-on at least one other RPA Tools Blue Prism, Automation Anywhere, Ui Path etc..
- Must be able to communicate and work effectively in a multi-cultural environment.
- Must be capable of taking initiative, with a firm understanding of the final goal to be achieved.
- Must be an excellent team player possesses strong problem-solving and analytical skills.
- Able to handle confidential and sensitive company information
Who we are
Incorporated in 2010, Futran Solutions is a specialized provider of digital technology solutions focused on Data Analytics, Cloud, Automation and New Age App Development.
We believe in simplicity and agility. Our ‘Make it Ez’ framework and accelerators enable our clients to realize business value faster through rapid development, intelligent automation and cloud adoption.
Futran is headquartered in Edison, New Jersey, and has a global delivery center in Hyderabad, India. With a strong belief in ‘Firgun’ philosophy, Futran is a leading supporter of many community services, especially uplifting young, deserving talent.
Specialties
- Futran specializes in digital with 100% of its revenue from digital solutions.
- With a startup culture and product mindset, Futran has always adopted agile and lean way of working
- Futran has a meritocratic, self-reliant, empowering culture that puts talent ahead of everything else, resulting into greater talent retention and productivity
For more details visit our website: http://www.futransolutions.com/">www.futransolutions.com
Go to linkedin: https://www.linkedin.com/company/futran/">https://www.linkedin.com/company/futran/
Job Title |
Sr. SFDC Developer |
Type of Position |
Full Time - UK Shift (1 PM - 10 PM IST) |
Job Location |
Pune |
Salary and Emoluments |
Salary Range: Best in market Benefits: PF, Mediclaim |
Roles and Responsibilities
- Development of custom objects, validation rules, workflows
- Development of Lightning components
- Meeting with project managers to determine CRM needs.
- Developing customized solutions within the Salesforce platform.
- Designing, coding, and implementing Salesforce applications.
- Creating timelines and development goals.
- Good experience in developing components by integrating API from external applications
- Good knowledge in SSO/oAuth integration
- Testing the stability and functionality of the application.
- Troubleshooting and fixing bugs.
- Maintaining the security and integrity of the application software.
Qualification |
· Bachelor’s degree in computer science or software engineering. |
Required kills and Competencies |
· Apex programming is desirable · Proficient in MYSQL, Apex, JavaScript, Native, and lightening. · Experience with SFDC Accelerator development · Ability to problem solve high-level software and application issues. · Certifications: Salesforce Platform Developer will be an advantage. · Ability to project manage · Good communication skills. |
Why should you apply? |
· We offer competitive salary · 5 days working · A full range of benefits, and a stimulating, challenging environment. · Amazing culture · The glory is almost too much responsibility · A fun-life balance |
EarlySalary is an instant line of credit to young working Indians. EarlySalary is a pioneer in introducing
instant loans & salary advances and has disbursed over Rs.5,000Cr worth of loans on its platform and
currently disbursed nearly 100,000 loans a month and is considered one of the largest Digital
Consumer FinTech Lender in the country. EarlySalary is a series C funded start-up and has raised
multiple rounds of investment from global investors including Eight Roads (Fidelity) Ventures &
Chiratae (IDG) Ventures and is considered one of the fastest-growing FinTech start-ups in India. With
a clear focus to disrupt the finance and banking domain, EarlySalary has built a strong team focused
on build Technology, mobile platform, Risk & AI/ML models to better decisioning and real-time
lending. As a full-stack lender we manage both sides of the business building better technology and
products for powering our lending platform and build ML models for better risk mitigation and giving
real-time decisions to our customers.
Our ML & Risk Analytics Stack & Practice is focused on building a better Risk Score Card & building a
high amount of automation. EarlySalary is considered one of the fastest & most automated lenders
in the Industry
Job Title : Collections Strategy Manager
Experience : 5 - 7 years
Job location : Pune
Core Responsibilities :
• Strong in process development and policy development.
• To simplify and define processes and think over traditional collections practises to evaluate
the right strategy to collect from each account.
• Plugging gaps in the collection process to mitigate loss.
• To manage and understand collection system and optimise the productivity.
• Track payment pattern of customers, do behavioural segmentation, compare past
repayment and identify push strategies to enhance customer experience and optimise
productivity.
• Bring in new age technology , advanced analytics and best practises and keep changing the
way successful collections shops operate.
• To automate and create process that is also cost effective.
• To make use of new digital channels to engage with customer and create a more engaging
experience and scale up connectivity.
• Work closely with collection team on strategy implementation and execution.
Preference and Experience :
• System development & policy development experience from collections background from NBFC or Banking
Academic qualifications :
• Graduate /MBA preferred
You will be a thought leader and the go to person for the staff and drive engagement & affiliation. Move and inspire people with innovative ideas; help turn ideas into reality, and set values, thought and culture to replicate excellence in each field.
The Interesting Challenge :
- Creating value through innovation and reinventing service delivery benchmarks.
- Ensuring "Customer first" always in all the situations.
- Ensure that service is fully operational and processes are running smoothly.
What you'll offer us :
- Ability to monitor, manage escalations, and provide resolutions with a sense of urgency while ensuring zero issue-based churns.
- Advocate and manage user relationships and engagement
What you will need :
- The individual should be a go-getter, self-starter, articulate, and detail-oriented, with an ability to engage with stakeholders across all levels - both internal and external.
- Exposure/experience with Auto dealerships will be an added advantage
- Excellent interpersonal, verbal, and written communication skills with a proven ability to take initiative and build strong productive relationships
- A proven track record of simultaneously managing multiple projects. Motivated and driven to take on additional responsibilities with a sense of urgency.
- Smart & quick learners.
- Min 12th Pass
- Excellent communication skills
- Proficient in computer operation
- Age between 18-22 years