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Job Title: Customer Service Representative – Healthcare – FEMALE

Location: Vasanthnagar, Bangalore (LOCAL ONLY)

NEED: Female, Onsite, Full time

Department: Customer Service

Reports To: Operations Manager

About Miror

Miror is India’s leading FemTech platform transforming how women experience peri-menopause and menopause. In just a year, we’ve built India’s largest menopause-focused WhatsApp community, partnered with the National Health Mission and the Indian Menopause Society, and launched category-defining nutraceutical products and digital health services. Our app blends science and technology—offering personalized care pathways, symptom tracking, diagnostic links, games, AI-powered chat, expert consultations, and more. We're proud recipients of the Innovation in Menopause Care award at the Global Women’s Health Innovation Conference 2024 and are rapidly scaling toward our $1B+ vision. Learn more: www.miror.in

Summary

We are seeking a motivated, customer-focused professional to join Miror Therapeutics Pvt. Ltd. as a Customer Service Representative. The ideal candidate will be responsible for handling customer interactions, supporting patients, and promoting Miror’s healthcare products and services with empathy, efficiency, and professionalism.

Key Responsibilities

·       Handle inbound calls and make outbound calls to prospective and existing customers/patients to promote Miror’s healthcare products and services.

·       Provide accurate and detailed product information, address customer queries, and deliver high-quality service with empathy and understanding.

·       Communicate with customers through phone calls, WhatsApp, email, and SMS.

·       Execute and manage WhatsApp and email marketing activities.

·       Record, update, and maintain accurate customer information, interactions, and feedback in the system.

·       Follow up with customers to ensure satisfaction and support patient engagement.

·       Collaborate with internal teams to ensure smooth communication and customer experience.

Requirements

·       Bachelor’s degree in any discipline; candidates with healthcare-related qualifications or experience will be preferred.

·       3–5 years of experience in customer service, inbound/outbound calling roles; healthcare industry experience is highly desirable.

·       Strong verbal and written communication skills with persuasive ability.

·       Proficiency in MS Office and basic computer applications.

·       Customer-oriented mindset with strong problem-solving skills.

·       Ability to multitask and work in a fast-paced environment.

Key Skills

·       Customer Service Excellence

·       Healthcare Product Knowledge

·       Strong Communication & Relationship Management

·       Empathy, Patience, and Active Listening

·       Attention to Detail

·       Time Management

Why Join Us?

·       Work at the intersection of healthcare, community, and technology

·       Directly impact the lives of women across India and beyond

·       Flexible work environment and collaborative team

·       Opportunity to grow with a purpose-driven startup

How to reach me?

Connect with me here.

Check us out on – www.miror.in

Best Regards,

Indrani Dutta

Senior HR Manager

www.miror.in

Qualification : MBA (Marketing / Sales / Business)

Experience : Fresher

Gender : Male / Female 

Salary 30-35k / Month 

Job Description & Skill Required 1) Assist senior sales engineers in technical presentations and proposals.

2) Understand client requirements and suggest appropriate solutions.

3) Support in pre-sales activities, product demos, and client meetings.

4) Generate leads and help in achieving sales targets.dentify, develop, and manage new business opportunities in assigned territories or accounts.

6) Prepare and deliver technical presentations, proposals, and quotations.

7) Coordinate with internal departments (Design, Production) to ensure smooth order execution.

8) Negotiate terms and close sales to achieve targets.

9) Provide post-sales support and ensure customer satisfaction.

10)Conduct market analysis and competitor activity tracking to identify trends and opportunities.

11) Maintain CRM records and regular reporting of sales activities and forecasts.

Skills Required:

1) Strong communication and interpersonal skills.

2) Negotiation and persuasion skills

3) Basic technical understanding of products (engineering/industrial/products knowledge)

4) Client handling and CRM tools knowledge

Mandatory skills: Lightning AURA, Lightning Web component (LWC), Apex, trigger Rest API/Soap API (integration).

Must-Haves :

Minimum of 5+ year hands on experience in Salesforce Application Development (Overall 6+ IT experience)

- Lightning (AURA/LWC min 3+ years of Project experience)

- Integration (at least in REST API) experience in Projects, experience in developing custom Apex Classes and Apex Triggers

- Sales Cloud/ Service Cloud / Experience cloud - Minimum 3 years experience

- Lead experience of minimum 1 year is mandatory

- Salesforce Governor limits, limit monitoring, best-practices for limit-informed development and security best practices

- Experience on deployment through changesets , Metadata, ANT based tools , experience in using git or similar tools for code management

Strictly no candidates from Hyderabad who are under 3rd party payroll.

Nice to Haves :

SF Certification PD1/PD2, JavaScript Developer 1

- Experience in Development/deployment using SFDx

- Experience in CI/CD

- Working experience in Data migration

Good communication skills (esp Verbal)

- Self-motivated and creative, ability to mentor and coach & lead small technical team with proper guidance.

- Good attitude towards upskilling in new areas of SF platform

- Ability to understand business requirements, design and develop solutions within agreed timeline

- Hands-on development

Additional Guidelines

Process: 2 Rounds of Technical interview + 1 Managerial Interview

Can source Pan India

Salaries that can be offered is (Years of experience * 3.5)

Salary Breakup: (Years of experience*3.5) fixed salary + 10% variables + Retirals + Joining Bonus (for 0-15 days joiners)

Job Responsibilities:

Develop customized solutions within the Salesforce platform to support critical business functions and meet project objectives, client requirements, and company goals

· Perform unit testing for the module assigned and take ownership of delivering the module with minimal functional and technical errors.

· Should be flexible to extend working hours in some critical project phases

· Manage daily support and maintenance of internal Salesforce instance.

· Manage the coding best practices for Salesforce

· Maintain a flexible and proactive work environment to facilitate a quick response to changing project requirements and customer objectives, and innovate ways to meet mission goals successfully

· Provide system administration support of internal and customer-facing Salesforce environment, especially related to customized applications, user permissions, security settings, custom objects and workflow

Job Skills & Qualifications

Required:

· Salesforce Lightning. Extensive experience developing Lightning Components - both within the Salesforce Lightning Design System and by writing custom Lightning Components in Java Script within the Aura framework

Salesforce Developer Certification – Platform developer 1

· Experience with declarative development in Salesforce.

· Customizing Standard Objects and creating Custom Objects.

· Customizing object page layouts and profile-based layout assignment.

· Creating Work and Approval Flow

· Extensive experience developing custom Apex Classes and Apex Triggers.

· Fluent in Salesforce Query and Search Language (SoQL and SoSL). Must be able to speak to limitations of languages and differences between SoQL and SQL.

· Firm understanding of Salesforce Governor limits, limit monitoring, and best-practices for limit-informed development.

· Experience developing Visualforce pages, Visualforce components and Customer Controllers.

· Bachelor’s degree in computer science or equivalent

· Minimum work experience:

· 5- 8 years of software development and 4 /5 year of Salesforce application development

· Self-motivated and creative

Preferred:

· Salesforce Developer Certification – Platform developer 2

· Experience developing customer-facing applications

· Experience in Salesforce community development

· Experience in Agile methodology

Role - Relationship & Wealth Manager

About Client:

Our client is leading Indian investment services company having wide array of products and services such as distribution of mutual funds & insurance, equity and derivatives, commodity, PMS and financial planning.

Roles and Responsibilities:

- Acquire new clients, generate revenue, and maintain relationships with High-Net-Worth Individuals (HNI) and Ultra High Net Worth Individuals (UHNI), Corporate Treasuries.

- Enhance and build on Existing Bank tie-ups.

- Offer comprehensive wealth management services.

- Enhance the relationship value of existing customers.

- Ensure increased wallet share to prevent devaluation of securities.

- Analyze client portfolios, assess risk appetite, and provide tailored advice on wealth products.

Location: Mumbai, Pune, Hyderabad, Bangalore, Delhi, Chennai, Coimbatore, Kerala, Kolkata, Nashik.

Qualification:

- MBA Finance, CA, CS or with relevant work experience in managing Investment Products. (2 -15 years of experience)

- Proficiency related to wealth products (e.g., Mutual funds, PMS's, AIF's, Structured Products, Direct Equities, Offshore investments, Risk protection management solutions).

- Build and maintain an extensive external network to stay connected with clients.

- Demonstrate a service-oriented attitude, delivering smooth and superior service.

- Ability to analyse client data, market trends, and stay updated on current market conditions.

- Proven track record in sales, particularly in the private banking or wealth management sector.

- Strong interpersonal and communication skills.

- Relevant financial certifications or qualifications (e.g., CFP, CFA) is a plus.

- Knowledge of regulatory compliance in the financial services industry.

- Excellent organizational and time-management skills

• Familiarity with the ASP.NET framework, SQL Server and design/architectural patterns (e.g. Model-View-Controller (MVC)
• 5 years of development experience using C# .NET
• Knowledge of at least one of the .NET languages (e.g. C#, Visual Basic .NET) and HTML5/CSS3
• Familiarity with architecture styles/APIs (REST, RPC)
• Understanding of Agile methodologies
• Strong attention to detail
• Excellent troubleshooting and communication skills
• Knowledge of REST and RPC APIs
• Able to work well in a team setting

About the company:

We are an IT & Consulting organization helping Enterprises with their Analytics and Planning needs. Their Rockstar team has built multiple products and solutions to cater to our clients across sectors such as Retail & E-commerce, Consumer Goods, Pharmaceuticals & Life Sciences, Real Estate, Hi-tech, Manufacturing, and Automotive.

We have a geographic presence in the United States (Dallas) & India (Delhi-NCR, Mumbai, Bangalore & Kolkata) and have 600+ people, a strong world-class team. We are growing at a rapid pace and plan to double our growth each year. This provides immense growth and learning opportunities to those who are choosing to work with Polestar. We are serving customers across 20+ countries. Our expertise and deep passion for what we do has brought us many accolades. 

Profile Summary

We are looking for individuals with a leadership mindset in sales, who comes with strong consultative sales experience.

• Create a systematic, process-driven approach to partner outreach and relationship management.

• Keep a great ongoing relationship with Microsoft and offer new ways to grow the partnership.

• Can-do attitude individual who enjoys networking and establishing relationships.

• Manage high-value corporate partnerships and develop long-term strategies to secure multi-year strategic partnerships.

• Analyse and identify opportunities to secure new business by partnering with Microsoft.
• Drive the team towards sales targets, has visibility of all opportunities and risk, and ensures the team has a healthy pipeline and proposal tracking systems.
• Identify new markets to widen the market base for enhanced revenue and profit generation.
• Administer the entire sales process as per plan.
• Manage Microsoft engagements to design strategies to acquire more business deals through OEMs.
• Manage pricing and other sales proposal activities and provide support to the marketing department.
• Owns the business plan: financial target/proposal submission/revenue on hand/pipeline. Overall business planning and forecasting.
• Collaborate with Microsoft for conducting events for enhancing business growth.
• Negotiates with clients and uses the right levers in doing so. Clearly links the value of Polestar Solutions offerings with the price.

• Takes overall accountability for business planning and implementation.

• You have the resilience to bounce back after minor setbacks.
• You have the achievement orientation to achieve the target and do what it takes.
• You have the interpersonal skills to develop & sustain meaningful relationships.

• Excellent problem-solving skills, solution-oriented, and good analytical skills.
  ● Very good client-facing and communication/presentation skills.
  ● Excellent at consultative selling and building case studies.
  ● Ability to speak at external forums.
  ● Strong Collaboration and Networking skills.

Responsibilities:

• Work on a day-to-day basis to deliver software to solve real world problems.
• Participate in the design of new features.
• Work with Product Managers to come up with technical solutions.
• Improvise and analyse current code base to come up with improvements.

Requirements:

• 3+ Years of Frontend Development Experience.
• 2+ years of hands-on ReactJS experience.
• Strong skills in object-oriented design, data structures, algorithm design and complexity analysis.
• Strong organisational and problem solving skills with great attention to detail.
• Experience working in fast paced environments cutting across diverse tech-stacks.
• Passionate about Web Development.
• Experience in modern web app development.

• Experience mentoring junior developers.
• Worked with data intensive UI.
• Have worked with early stage startups.
• Have experience with GraphQL.

CommerceIQ is a well funded fast growing enterprise SaaS platform that is helping brands grow and sell more on e-commerce channels through its machine learning technology. Are you excited about building distributed crawling engine at global scale that will crawl and parse 1000’s of websites with 10+ million crawls on a daily basis? Would you enjoy building something as ambitious as “Google/Facebook Ad platform” for Amazon (and other e-commerce retailers)? Does building a CI/CD and containerisation framework that will allow our products to be released and deployed every week across dozens of geographies and data centers seamlessly excite you? Do you find building machine learning models that will optimize billions of dollars in ad and promotions spend exhilarating? Do you find it super exciting to build a plug and play product UI platform where leaders of brands will spend hours daily (almost as much as an email inbox) to optimize their business? We can keep writing, but you will get the idea.

In our journey of building and scaling CommerceIQ, Engineers and data scientists in our team tackle these and many more problems daily. If you are as excited as we are after reading this, we would love to talk to you! 30+ global brands including Kellogg, Unilever, Johnson & Johnson, MARS, Nestle, Logitech and many more trust our product to manage their growth on Amazon. If you are excited about building product that will write the script for how brands sell and grow on e-commerce channels please reach out to us.

Are you ready to power intelligent commerce? @CommerceIQ, you will :

• You will be responsible for developing, testing and releasing features within time and with high quality that will drive revenue and margin impact to top brands.

• You will be designing your own features keeping in mind the scale and high availability of the systems. • You will be working with the team and expected to perform code reviews, conduct design discussions and mentor other developers.

•You will be the owner of your feature and work directly with product teams to drive customer impact.

• You will be expected to participate in all phases of the software development cycle as part of a Scrum team.

Experience : 3+ Years in developing in designing and developing complex and scalable software modules..

Skillset : • The ideal candidate will be an experienced Java developer with exceptional software system design, problem solving, and object-oriented coding skills

• Experience with distributed transaction-processing systems or asynchronous messaging technology is required.

• Good understanding of system performance trade-offs, load balancing, and engineering for high availability.

• Obsessed about building quality software and owning end to end responsibility for the developed features.

• Understanding of enterprise information systems, service oriented architectures, and operational data stores is a plus

• BS or MS in Computer Science/Engineering, Mathematics, Statistics or similar degree from a top tier institution