2+ Patch Management Jobs in Hyderabad | Patch Management Job openings in Hyderabad

🔑 Core Responsibilities

• Troubleshoot Windows OS & Microsoft 365 (Outlook, Teams, OneDrive)
• Manage user accounts & access (Active Directory)
• Handle L1 support issues (hardware, software, network basics)
• Track incidents in ServiceNow/Jira and meet SLAs
• Support user onboarding/offboarding

🧠 Key Skillsets (Must-Have)

• 2–3 years IT Support / Helpdesk experience
• Strong in Windows 10/11 & Office 365
• Basic AWS exposure (mandatory)
• Knowledge of Active Directory & networking (DNS, VPN, Wi-Fi)
• Experience with ticketing tools (ServiceNow/Jira)
• Basic Linux/Unix knowledge
• Good communication & problem-solving skills

We are hiring an L1 IT Support Engineer with 2–3 years of experience in desktop/helpdesk support to provide first-level technical assistance across end-user systems, cloud, and enterprise IT environments.

Key Responsibilities

• Troubleshoot Windows OS and Office 365 issues (Outlook, Teams, OneDrive)
• Manage Active Directory tasks: password resets, access/user management
• Install/configure laptops, desktops, printers, and software
• Perform basic network troubleshooting (Wi-Fi, VPN, DNS, DHCP)
• Support AWS CloudWatch alerts and basic Linux troubleshooting
• Handle patching, RCA, documentation, and SOP updates
• Manage tickets in ServiceNow/Jira and meet SLA timelines
• Support onboarding/offboarding and escalate complex issues to L2

Required Skills

• 2–3 years in IT Support / Helpdesk / Desktop Support
• Strong in Windows 10/11, Office 365, Active Directory
• Basic exposure to AWS / CloudWatch and Linux/Unix
• Familiarity with ServiceNow/Jira, ITIL/SLA processes
• Knowledge of SIP/VoIP basics is a plus
• Strong communication and troubleshooting skills