11+ Operational excellence Jobs in Ahmedabad | Operational excellence Job openings in Ahmedabad

Responsibilities

• To manage our daily operations and serve as a leading point of contact for corporate clients
• Coordinating with the logistics team to maintain smooth operations
• To provide customer service, handling communications with customers over calls, and messages.
• To generate daily, weekly, and monthly reports for clients

Requirements

• Bachelor's Degree
• 2-3 years of operations experience in the transportation industry
• Excellent written and verbal communication, presentation, and interpersonal skills
• Strong sense of initiative and customer service orientation
• Ability to adapt and achieve targets in a dynamic, fast-paced working environment
• Experience with the online marketplace is desirable
• Ideally a keen interest in the Transportation industry

Job Description:

We are looking for a dynamic and results-driven Business Development Executive to join our growing team. The ideal candidate should have 1–2 years of experience in IT sales or service-based sales, with excellent communication and client-handling skills.

Key Responsibilities:

• Identify and generate new business leads through various platforms
• Pitch services to potential clients and follow up to close deals
• Maintain strong relationships with existing clients
• Prepare proposals and presentations for client meetings
• Collaborate with internal teams to ensure smooth delivery

Requirements:

• Bachelor’s degree in Business, Marketing, or related field
• 1–2 years of proven experience in business development/sales
• Excellent verbal and written communication skills
• Strong negotiation and interpersonal skills
• Familiarity with LinkedIn, Upwork, Freelancer, or other platforms is a plus

Perks:

• Performance-based incentives
• Growth-oriented work environment
• Training and mentorship opportunities

Job Overview: We are looking for a highly skilled and experienced Node.js Developer to join our team. The ideal candidate will have over 5 years of experience in developing scalable, high-performance backend applications using Node.js and related technologies. You will work closely with cross-functional teams to design, develop, and deploy robust solutions.

Key Responsibilities:

· Develop, maintain, and optimize server-side applications using VueJs, Node.js and Express.js.

· Design and implement scalable RESTful APIs and GraphQL APIs.

· Work with databases such as MongoDB, PostgreSQL, or MySQL.

· Ensure the security, performance, and responsiveness of applications.

· Collaborate with front-end developers, UX designers, and product managers.

· Implement automated testing and continuous integration.

· Debug and optimize existing code for performance improvements.

·  Stay updated with the latest trends and best practices in Node.js development.

Required Skills & Qualifications:

· 5+ years of experience in backend development using Node.js.

· Proficiency in JavaScript & TypeScript.

· Strong knowledge of Express.js, Nest.js, or similar frameworks.

· Experience with microservices architecture and cloud platforms (AWS, Azure, GCP).

· Expertise in database technologies such as MongoDB, PostgreSQL, or MySQL.

· Familiarity with Docker, Kubernetes, and CI/CD pipelines.

· Experience with authentication and security best practices (JWT, OAuth, etc.).

· Strong debugging and performance optimization skills.

·  Ability to work in an agile environment and collaborate with cross-functional teams.

Preferred Qualifications:

· Experience with message queues (RabbitMQ, Kafka, etc.).

· Knowledge of DevOps practices and infrastructure as code (Terraform, Ansible).

· Familiarity with front-end technologies such as VueJs or React.

· Contributions to open-source projects or a strong GitHub portfolio.

• Candidate should possess excellent oral and written communication skills in English and convincing skills.
• Candidate with knowledge in Upwork, freelance,PPH, Guru or other business portals would be preferred.
• Candidate should have hands on Experience on Lead Generation,Business Development, Strategic Selling. Solution Selling etc
• Good analytical skill & requirement understanding, skills should be good.
• Expertise on Graphics Design, Animation, Web Technologies, IT domain.
• Responsible for dealing with International Clients.
• Should have experience in Writing RFI,RFP.
• Must be good with negotiation skills, converting leads & generation business.

Qualifications and Skills

• Lead generation for Graphics design, Animation, Design Projects website design
• Identifying and generating the business from existing accounts, enhance business from new accounts.
• Presenting the ideas and budget to the client
• Negotiating and presenting creative work to clients
• Managing, reviewing progress and delivering the clients projects.

Key skills expected:

• WordPress Plugin Development
• WordPress Custom Theme Development
• HTML + CSS
• Core PHP
• MySQL

Job description:

• Extensive knowledge and experience of custom WordPress development using JavaScript and PHP frameworks.
• Experience and ability to build WordPress plugins from detailed briefs and mock ups using best practices, clean reusable and expandable code.
• Experience in using cPanel and deployment
• Development and Maintenance of high-traffic WordPress and WooCommerce based websites
• Developing front-end websites and applications using HTML, CSS, Javascript, jQuery, PHP
• Basic knowledge of JavaScript, JQuery, theme and color combination for websites.
• Good communication and interaction skills.

Required qualifications and experience:

• Graduate in any specialization
• Minimum 5 years of experience in service industry, with 2-3 years of managerial level experience, preferably in fields like Contact Centre Operations, E-commerce or Customer Interface Operations
• Experience in Contact Centre operations or experience working with front line and service delivery processes, especially e-commerce
• Good presentation and MS Excel skills
• Multiple team handling experience; handled mid-sized teams of at least 2-3 verticals and not just a single team

Roles and responsibilities:

• Perform quantitative assessment and continuous process improvement to drive business and efficiency.
• Manage the roster and deliver on the service levels as per the agreement.
• Raise alerts on downtimes or fluctuations.
• Deep-dive into escalations received primarily via social media and enable front-line to close the issues. Interact directly with customers too, if need be.
• Analyse various process gaps and raise request for new SOPs to close loop.
• Identify gaps in service delivery, agent behaviour, product knowledge and business functionalities.
• Identify improvement opportunities along with the respective Process Head and facilitate launching projects around these opportunities.
• Internal and external stakeholder management.
• Coordinate Application ID management and maintain records.
• Improve operational deliverables of the aligned LOBs of the outsourced partner.
• Ensure 100% adherence to SR, L2 and complaint TAT as per laid down norms.
• Work on better tagging of customer voice and better ways of process flows.
• Device proactive programs to reduce calls.
• Devise cross-functional and up-skilling training plans for current teams.
• Manage Transactional Training and Development of the trainers.