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Job Title: Technical Support Specialist

Location: hyderabad ,coimbatore

Department: IT/Customer Support

Reports to: Technical Support Manager / IT Support Lead

Employment Type: Full-Time

Job Summary

We are looking for a highly motivated and skilled Technical Support Specialist to join our team. In this role, you will be the first point of contact for our customers and internal staff, providing assistance with software, hardware, and network-related issues. You will diagnose technical problems, offer solutions, and ensure seamless functioning of the company's systems.

Key Responsibilities

• Provide first-line support to customers via phone, email, or chat for technical issues related to hardware, software, and network.
• Troubleshoot and resolve technical problems related to both desktop and mobile devices.
• Assist with software installation, setup, configuration, and updates.
• Maintain documentation of common technical issues and solutions for future reference.
• Escalate unresolved issues to the appropriate team or department.
• Provide remote troubleshooting support for technical problems, including connectivity issues and system errors.
• Collaborate with internal teams (engineering, product, etc.) to resolve complex technical issues.
• Guide customers through step-by-step solutions and preventive measures to avoid future issues.
• Ensure customer satisfaction by following up on issues until resolution.
• Conduct regular testing, diagnostics, and maintenance to ensure smooth operations.
• Participate in training sessions to stay current with industry t

Qualification / Requirement

.       4-12 years core development experience in VisionPLUS product in

credit card processing domain

.       Exposure to VMx / WNGSFM is required

.       Strong hands-on working knowledge in CMS/FAS module

.       Strong knowledge of CICS

.       Should have strong knowledge of VisionPLUS online architecture and troubleshooting experience in online area

.       Should be experienced in z/OS Software Change Management tools - Endevor and Changeman

.       Experience in design and development of medium complexity problems

.       Good knowledge and experience of DevOps & Agile discipline

Strong interpersonal and communications skills

Digital Test Analyst

The role will work collaboratively with almost all facets of the agency including our super talented UX, Creative, UI and Development teams as well as our Project Managers. 

THE ROLE 

Sitting within the delivery team, you will be responsible for: 

·       Undertaking manual testing on digital projects such as websites, mobile apps, API’s testing, data verification and validation, and CMS backend testing 

·       Cross Browser, Platform and Device testing, and accessibility testing where applicable 

·       Defining test cases based on project scope to meet project acceptance criteria 

·       Execution of test cases; covering functional, non-functional and regression testing 

·       Creation and ongoing management of Test Plans 

·       Writing and executing automated UAT functional tests using tools such as Selenium and / or Appium 

·       Collaborating with internal and external test resources to execute the test plan 

·       Creation and ongoing management of testing processes 

·       Working with development resources to raise and resolve defects within the test plan timeline 

THE ESSENTIALS 

To most effectively perform as the Test Analyst, you should have: 

·       Extensive experience in website functionality testing 

·       Minimum 3 years commercial experience as an experienced Digital Test Analyst 

·       Automated testing experience using tools such as Selenium is a must 

·       Skills to break down project scope into test cases 

·       Strong technical proficiency (Javascript skills preferred) 

·       Experience using JIRA and communicating at a technical level with Developers 

·       Best practice quality assurance and attention to detail is a must 

·       Strong communication skills 

·       Proactive approach to your work 

·       Leading the testing on a large website project highly regarded 

About Softobiz:

Innovation begins with like-minded people aiming to transform the world together. At Softobiz, we invite you to become a part of an organization that has been helping clients transform their business by fusing insights, creativity, and technology. With a team of 150+ technology enthusiasts, we have been trusted by leading enterprises around the globe for over 12+ years.

At Softobiz, we foster a culture of equality, learning, collaboration, and creative freedom, empowering our employees to grow and excel in their careers. Our technical craftsmen are pioneers in the latest technologies like AI, machine learning, and product development.

Why Should You Join Softobiz?

- Work with technical craftsmen who are pioneers in the latest technologies.

- Access training sessions and skill-enhancement courses for personal and professional growth.

- Be rewarded for exceptional performance and celebrate success through engaging parties.

- Experience a culture that embraces diversity and creates an inclusive environment for all employees.

Softobiz is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will be afforded equal employment opportunities without discrimination based on race, creed, color, national origin, sex, age, disability, or marital status.

For more information about our solutions and organization, visit www.softobiz.com, 

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Who We Are Looking For:

We are looking for a Go getter Blockchain & Solidity Developer who learns fast, who is humble and values teamwork. The kind of person who joins our Team is passionate and willing to think outside of the box and execute on it. We are committed to helping you grow, challenging you with hard, meaningful work and celebrating our successes and failures together.

Preference:

• Please send your resume, github and current draw to sainath@ primetrade.ai
• 3+ years of software experience ( Full stack) , 1+ years of Solidity development experience
• Good coding experience with NodeJS, ReactJS, Solidty
• Be open to work in Hybrid ( Remote + Office in Hyderabad, India)

Technical Skills

• Experience in development of solidity smart contracts and operating mechanism of blockchain encryption algorithms, consensus mechanism, security protocols etc.
• Proven work experience of deployments on ETH/BSC/MATIC networks and other EVM Chains
• Understanding of virtual machine architecture, memory, and stack.
• Familiar with Truffle, Waffle, and Hardhat, and the pros and cons of each framework.
• Familiarity with code versioning tools (git) and repo management.
• (Plus) Understanding of mainstream DeFi ecosystems like Uniswap, Compound, Curve etc.

Soft Skills

• Proficiency in English & Communication
• Team Collaboration and task management

What You Will Be Doing:

• Collaborates with the team on conceptualizing and developing new applications. Write high-quality, pragmatic code as part of a multidisciplinary agile team.
• Participate in design, development and code reviews.
• Take accountability for end-to-end production, testing, and shipping of code.

Our Offering:

• Purpose: You’ll be part of something bigger, working towards building a

About Dosti

Dosti Global Services, Inc. is a US-based workforce solutions provider. Our primary mission is to connect US businesses and organizations with educated, experienced, and motivated individuals who live outside the US.

About the role:  ( Product Designer) 

Dosti Global Inc. is looking for an experienced Product Designer with AutoCAD, Solid Works, and Pro-E software knowledge to assist in the production of CAD models using AutoCAD and other programs, as well as a keen eye for detail. You will work directly with the design team and the founder in this position to understand the needs and deliverables.

 Roles & Responsibilities: 

• Develop designs from scratch.
• Ensuring designs meet prerequisites
•  Provides existing product line support in design activities and/or modification of hardware in production.
• Knowledge of manufacturing concepts.
• Knowledge of the change management process.
• Creating plans and designs using AutoCAD technology.
• Estimating budgets and time scopes for each project
• Capability to record each activity in a clear and precise manner
• Ensure product designs meet required standards 

Eligibility :

• Bachelor or Master’s Degree 
• Minimum of 2-5 years of  proven experience design work experience
• Adequate skill set with 3-D CAD (Solid Works or Pro-E)
• Experience working in the Mechanical Engineering field 
• Ability to write clear and comprehensive technical documentation

Project Management Skills:

• Ability to work with Cross-Functional Teams
• Time management skills
• Effective presentation skills

Benefits:          

• Well-structured process
• Standard company benefits
• Annual Pay raises and Annual Bonus based on Performance

Employment type:

• Full-time employment