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Job Title: Technical Support Specialist

Location: hyderabad ,coimbatore

Department: IT/Customer Support

Reports to: Technical Support Manager / IT Support Lead

Employment Type: Full-Time

Job Summary

We are looking for a highly motivated and skilled Technical Support Specialist to join our team. In this role, you will be the first point of contact for our customers and internal staff, providing assistance with software, hardware, and network-related issues. You will diagnose technical problems, offer solutions, and ensure seamless functioning of the company's systems.

Key Responsibilities

• Provide first-line support to customers via phone, email, or chat for technical issues related to hardware, software, and network.
• Troubleshoot and resolve technical problems related to both desktop and mobile devices.
• Assist with software installation, setup, configuration, and updates.
• Maintain documentation of common technical issues and solutions for future reference.
• Escalate unresolved issues to the appropriate team or department.
• Provide remote troubleshooting support for technical problems, including connectivity issues and system errors.
• Collaborate with internal teams (engineering, product, etc.) to resolve complex technical issues.
• Guide customers through step-by-step solutions and preventive measures to avoid future issues.
• Ensure customer satisfaction by following up on issues until resolution.
• Conduct regular testing, diagnostics, and maintenance to ensure smooth operations.
• Participate in training sessions to stay current with industry t

· 5 years of experience as a Product Specialist, Business Analyst, or any other occupation/title providing experience with business process and data analysis

· Proven experience with and understanding of relational databases, and ability to construct basic to intermediate query logic

· 2 years of experience in asset management and/or fintech domain in R&D or product capacity

About the company

KPMG International Limited, commonly known as KPMG, is one of the largest professional services networks in the world, recognized as one of the "Big Four" accounting firms alongside Deloitte, PricewaterhouseCoopers (PwC), and Ernst & Young (EY). KPMG provides a comprehensive range of professional services primarily focused on three core areas: Audit and Assurance, Tax Services, and Advisory Services. Their Audit and Assurance services include financial statement audits, regulatory audits, and other assurance services. The Tax Services cover various aspects such as corporate tax, indirect tax, international tax, and transfer pricing. Meanwhile, their Advisory Services encompass management consulting, risk consulting, deal advisory, and other related services.

Form Link for quicker response-https://forms.gle/vEYAFUaj8Fgs3sLy6

Job Description

Education Qualification: CA, CFA

Position: Senior & Junior position

Experience: Senior (6-8 years) & Junior (2-4 years)

Location:  Pan India with potential requirement to travel to the middle east

Employment Type:  contract for 6-12 months (Hybrid)

Responsibilities:

1. Record Keeping: Maintain accurate and up-to-date financial records, including transactions, accounts payable/receivable, and payroll.
2. Budget Monitoring: Track spending against the approved budget and flag discrepancies.
3. Reporting Support: Assist the CFO in preparing financial reports and forecasts.
4. Invoice Management: Process payments and manage vendor relations.
5. Data Entry: Ensure timely and accurate entry of financial data into accounting systems.
6. Tax Compliance: Ensure compliance with local and international tax regulations, including filing returns and payments.
7. Tax Planning: Develop tax-efficient strategies to optimize the firm’s financial performance.
8. Reporting: Prepare tax reports and liaise with external auditors and tax authorities.
9. Regulatory Updates: Stay updated on changes in tax laws and assess their impact on the firm’s operations.
10. Risk Mitigation: Identify and mitigate potential tax risks to avoid penalties or disputes with authorities.

Responsibilities will include, but are not limited to:

• Contribute to new Memory based product opportunities by assisting with the overall design, layout, and optimization of Memory/Logic circuits
• Responsible to translate system-level specs onto the circuit block-level performance spec, circuit architecture, design and development
• Perform verification processes with modeling and simulation using industry-standard simulators
• Document and review final results
• Chip in to cross-group communication to work towards standardization and group success
• Actively solicit guidance from Standards, CAD, modeling, and verification groups to ensure the design quality

Successful candidates for this position will have:

• A Bachelor's or Master's degree (Preferred) in Electrical Engineering, Computer Engineering, or related discipline
• Proven knowledge of CMOS Circuit Design
• Experience in RTL design, design synthesis, static timing analysis, and automated layout techniques
• Hands-on experience with Verilog modeling and simulation tools
• Knowledge of state machine logic/design verification techniques
• Excellent problem-solving and analytical skills
• Experience with a scripting language (Python, Tcl, Perl, etc)

Summary
 

Genesys is looking for an experienced Salesforce CPQ developer with strong experience in Salesforce CPQ, billing, and platform related technologies. This role is responsible for providing overall mentorship regarding strategies and techniques for the CPQ and billing product solutions. Will be working closely with Business and IT Go-To-Market team members to detail and ensure product solutions support business needs, follow strong best practice principles, use system resources efficiently and integrate cleanly with the UI and server components of Salesforce CPQ. The candidate is expected to have solid experience in implementing new Salesforce CPQ and billing solutions and migrating from legacy CPQ solutions to Salesforce CPQ & billing. The candidate will be customer focused, highly collaborative and constantly seek input to ensure success. The candidate should be ready to get their hands dirty and jump in and troubleshoot/modify CPQ configurations, write code/troubleshoot if necessary (Apex, Visualforce, Lightning Components, front end web technologies & data migration).

Responsibilities

• Technical design and implementation of Quote to Cash solutions using Salesforce CPQ and billing
• Create proof of concepts (POCs) and build prototypes quickly to evaluate the mapping of custom CPQ functionality to Salesforce CPQ
• Design technical solutions that span multiple Salesforce Clouds (Sales, Service, Marketing, Analytics, Social, Communities) that meet business requirements
• Be recognized as a technical & functional specialist in CPQ and Billing
• Optimization of solutions through an understanding of business needs and technology capabilities
• Pro-actively identify opportunities for automation, process & design improvements
• Serve as a solution technical lead to ensure deliverables for Salesforce.com projects are done in line with best practices and strategic platform direction
• Individual contributor with comprehensive knowledge of the Salesforce platform, including technical and functional capabilities; ability to execute on highly complex or specialized projects.
• Oversight of multiple vendors involved with Salesforce configuration and development work
• Participate in the development of best practices, strategies, and policies around data governance, including master data management, metadata management, data quality and data profiling
• Communicate and work effectively with cross functional teams including business teams, product teams, global IT Apps teams, consultants & vendors
• Document as-is and participate on code review. Present complex solutions options and benefits to key technical program stakeholders.
• Collaborate with Salesforce architect to ensure Salesforce development teams follow best practices when programming or documenting solutions.
• Maintain up-to-date knowledge of a broad range of emerging technology trends and identifies opportunities where technology might be deployed to deliver business improvements and competitive advantage.

Required Qualifications:

• Bachelor's degree required in Computer Science, Software Engineering, Technology, or in a related field
• 4 + years of Experience in solutioning and designing full stack solutions using Salesforce Platform
• 1 + years of Experience in solutioning and designing Salesforce CPQ and Billing solutions
• 1 + years of Experience in designing and developing solutions on Salesforce Lightning Platform 
• 1 + full cycle implementations of Salesforce CPQ and billing solutions including ownership of technical solution design
• Extensive knowledge of product configuration, complex pricing rules & sequence, quote configurator plugins & Salesforce CPQ APIs
• Proficiency in various CPQ functionalities like perpetual and subscription-based licensing, seasonal licensing, amendments, extensions, co-terming and renewals
• Solid experience in data migration strategy, tools and processes to migrate data between custom CPQ and billing systems to Salesforce CPQ and billing
• Experience with quote document generation and integration with DocuSign
• Strong understanding of environment management, release management, code versioning best practices, and deployment methodologies

Preferred Qualifications:

• Salesforce Certified Administrator
• Salesforce Certified Sales Cloud Consultant and Salesforce Certified Service Cloud Consultant
• Salesforce Platform Developer Certifications
• Salesforce Certified CPQ Specialist

Covid-19

Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time. We utilize Zoom video meetings and phone calls during the interview process. We will be working remotely through at least December 31, 2021, in most locations, and we are re-evaluating the opening date of all the Genesys offices on an ongoing basis. 

About Genesys:

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit http://www.genesys.com/">www.genesys.com.

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

• Over 6 - 12 years of experience in software testing and test automation
• Minimum 2 years of experience working in agile projects
• In depth knowledge of test automation using Selenium
• Good knowledge in web service testing using Rest Assured
• Experience in development of test automation framework as Data driven/Keyword driven/Hybrid/POM. Should have developed 1 or more automation frameworks from scratch.
• Highly motivated, with a proven ability to work on own initiative within a challenging work environment.
• Strong team player with good organization, planning and leadership skills
• Excellent interpersonal skills, including oral/written communication & influencing skills
• Exceptional presentation, business writing and professional standards Good analytical, diagnostic and creative problem solving skills.
• Atleast one project experience in E-Commerce Domain.
• Must Have - Automation with Java, test framework, QA process & tools like Selenium, Jenkins, Maven, API testing, RESTAssured.
• Good to have Spring Boot.
• Good to have WebTestClient.