11+ Help desk management Jobs in Mumbai | Help desk management Job openings in Mumbai

Customer Support Executive Role (For ERP Software, Accounting & GST)

Company: Torero Softwares Ltd

Location: Lower Parel East, Mumbai (On-site, Full Time)

Working Days: Monday – Saturday

Timings: 10:00 AM – 7:00 PM

Role Overview

This role involves supporting existing customers using our ERP software. The support is focused on accounting operations, billing, and GST-related queries. The position requires regular customer interaction and live problem-solving.

Key Responsibilities

• Handle customer queries related to ERP software usage
• Resolve accounting entries, billing, and GST-related issues
• Guide customers step-by-step during live calls
• Provide remote support using AnyDesk / UltraViewer
• Escalate complex issues when required

Mandatory Eligibility

• Commerce background (B.Com / M.Com or equivalent)
• Basic understanding of accounting entries
• Comfortable communicating with customers on calls
• Willing to work on-site at Lower Parel, Mumbai
• Freshers who are good in accounting can also.

Interested Candidates Can Apply Now

Research & Production Engineer (Senior Level)

Location: Thane, Maharashtra 

 Job Type: Full-time

Looking for a Research and Production Engineer who will play a dual role in research-driven product development and production engineering. The ideal candidate will have expertise in 3D design, prototyping, machining, and manufacturing processes, ensuring that innovative concepts are translated into manufacturable and scalable products.

Key Responsibilities:

1. Research & Development:

Conduct research on new product concepts, materials, and manufacturing techniques.

• Design and prototype components, assemblies, and tooling using 3D CAD software.

• Collaborate with cross-functional teams to validate design performance through testing and iterations.

• Document findings, feasibility studies, and design improvements for future projects.

2. Design for Manufacturability (DFM):

•Convert R&D prototypes into into manufacturable designs.

•Ensure designs align with machining capabilities, tolerances, and material constraints.

•Develop cost-effective solutions without compromising quality or functionality.

3. Production Engineering:

•Develop, implement, and optimize machining and manufacturing processes.

•Create process documentation, including SOPs, process sheets, and quality checklists.

•Support CNC programming, setup, and tool/fixture design for efficient production.

4. Quality & Continuous Improvement:

•Perform root cause analysis of production or design issues.

•Drive continuous improvement initiatives for cost, cycle time, and product quality.

•Integrate lean manufacturing principles and innovative production methods.

5. Cross-Functional Collaboration:

•Work closely with design engineers, machinists, and production teams to bridge the gap between concept and final product.

• Facilitate knowledge transfer from research prototypes to production-scale processes.

Skills & Competencies:

• Strong experience with CAD/CAM software (SolidWorks, Fusion 360, AutoCAD, etc.).

• Practical knowledge of CNC machining, tool design, and manufacturing workflows.

•Ability to run experiments, test prototypes, and analyze results.

• Knowledge of materials science, manufacturing standards, and quality systems.

•Analytical, innovative, and detail-oriented mindset.

Requirements:

• Bachelor’s degree in Mechanical Engineering, Production Engineering, or a related field.

• 2 years+ of experience in product development, prototyping, or production engineering.

•Strong problem-solving skills and ability to work in a fast-paced, innovative environment.

•Travel may be required as per project or business needs.

Benefits:

•Flexible schedule

•Health insurance

•Leave encashment

•Provident Fund

Compensation 

Role Type: Individual Contributor

Work Experience: 10+ years

About TradeLab

TradeLab is a leading fintech technology provider, delivering cutting-edge solutions to brokers, banks, and fintech platforms. Our portfolio includes high-performance Order & Risk Management Systems (ORMS), seamless MetaTrader integrations, AI-driven customer engagement platforms such as PULSE LLaVA, and compliance-grade risk management solutions. With a proven track record of successful deployments at top-tier brokerages and financial institutions, TradeLab combines scalability, regulatory alignment, and innovation to redefine digital broking and empower clients in the capital markets ecosystem.

Role Overview

We are seeking an accomplished and dynamic Sales Manager based in Mumbai to lead TradeLab’s expansion across Western India. This is a high-impact, hunter-focused role tasked with building new client relationships with discount brokers, full-service brokers, banks, and fintech platforms. The role involves minimal account nurturing, with a primary focus on prospecting, pipeline development, and closing high-value deals. The ideal candidate will bring deep industry expertise, an established network in the capital markets, broking, and fintech sectors, and a proven ability to navigate complex sales cycles with senior stakeholders.

Key Responsibilities

· New Business Development: Drive aggressive acquisition of new clients across Western India by targeting entities aligned with TradeLab’s Ideal Customer Profile (ICP), including discount brokers, full-service brokers, banks, and fintech platforms.

· Pipeline Management: Build, manage, and maintain a robust sales pipeline by prospecting, qualifying leads, and advancing opportunities through discovery, demonstrations, proposal creation, negotiation, and deal closure.

· End-to-End Sales Ownership: Lead complex, enterprise-grade sales cycles from initial outreach to contract signing, engaging senior stakeholders such as CEOs, CTOs, CIOs, and Heads of Broking.

· Solution Positioning: Collaborate closely with solutions architects and product teams to tailor and position TradeLab’s modular offerings (ORMS, MetaTrader integrations, PULSE AI, CRM/LPA solutions) to address specific client pain points and objectives.

· Regulatory Expertise: Demonstrate a deep understanding of regulatory frameworks (e.g., SEBI guidelines, algo trading controls, T+0 settlement workflows) and articulate their business value to position TradeLab’s solutions as compliance-driven and operationally efficient.

· Brand Representation: Act as TradeLab’s ambassador at industry events, trade shows, webinars, and client meetings to enhance brand visibility and establish thought leadership in the capital markets ecosystem.

· Market Feedback: Provide actionable, structured insights from client interactions to influence product roadmaps, go-to-market strategies, and solution enhancements.

· CRM Management: Actively maintain and update customer relationship management (CRM) systems to ensure accurate tracking of leads, opportunities, and client interactions, enabling data-driven decision-making and forecasting.

Must-Have Qualifications

· Experience: 10+ years of sales experience in capital markets technology, trading infrastructure, or fintech SaaS, with a minimum of 5–8 years focused on enterprise or mid-market financial institutions.

· Network: Extensive, established connections with decision-makers (CxOs, Tech Heads, Risk Committees) at brokers, banks, and fintech platforms across Western India.

· Proven Track Record: Demonstrated success in consistently meeting or exceeding half-yearly and yearly sales targets in a high-pressure, target-driven environment, with a focus on hunting and closing new business.

· Stakeholder Engagement: Exceptional ability to engage both business and technical stakeholders, translating complex technical solutions into compelling business value propositions.

· CRM Expertise: Hands-on experience in maintaining and leveraging CRM platforms (e.g., Salesforce, HubSpot, or similar) to manage pipelines, track client interactions, and generate accurate sales forecasts.

· Communication Skills: Outstanding verbal and written communication, presentation, and negotiation skills, with the ability to tailor messaging to diverse audiences.

· Self-Starter Mindset: Ability to thrive as an individual contributor in a fast-paced, high-pressure environment, demonstrating initiative, resilience, and accountability.

· High-Pressure Performance: Proven ability to perform effectively in high-stakes, deadline-driven settings, maintaining composure and delivering results under tight timelines.

Good-to-Have Skills

· Platform Exposure: Familiarity with broking platforms, Order Management Systems (OMS), Risk Management Systems (RMS), or API-driven fintech products.

· Technical Knowledge: Working knowledge of algorithmic trading, risk management systems, and compliance workflows (e.g., SEBI regulations, T+0 processes).

· Consultative Selling: Experience with solution-oriented or consultative sales methodologies, focusing on addressing client needs through tailored solutions.

Why Join TradeLab?

· Innovative Environment: Join a fast-growing fintech leader at the forefront of transforming the Indian and global brokerage ecosystem with cutting-edge technology.

· Ownership & Impact: Take full ownership of a high-potential territory (Western India) with direct visibility to senior leadership and the opportunity to shape regional growth.

· Cutting-Edge Solutions: Gain hands-on experience with next-generation trading infrastructure, AI-driven platforms, and compliance-focused solutions.

· Growth Opportunities: Thrive in an entrepreneurial role with significant learning potential, professional development, and a steep growth trajectory.

Role Objective: To lead, manage, and direct the entire Façade Design Department, ensuring the

delivery of innovative, high-quality, and commercially viable façade solutions. This senior role is

accountable for the department's overall performance, strategic direction, resource management,

and technical governance, ensuring full alignment with the company's corporate objectives.

Key Responsibilities & Accountabilities:

 Departmental & Strategic Leadership:

o Assume full responsibility for the operational management of the Façade Design

Department, including budgeting, resource allocation, and workflow optimization.

o Develop and implement departmental strategies, technical standards, and quality

control protocols to enhance efficiency and innovation.

o Provide decisive leadership and mentorship to the entire design team, including

Senior Façade Designers, fostering a culture of technical excellence.

 Technical & Project Oversight:

o Hold ultimate accountability for the technical integrity, quality, and timely delivery

of all façade design projects, from conception to final execution.

o Provide expert oversight and final authority on complex design challenges,

ensuring all solutions meet the highest performance and regulatory standards.

o Ensure that rigorous performance assessments and quality checks are consistently

applied across all projects.

 Stakeholder & Client Management:

o Act as the company's senior technical representative in high-level negotiations and

strategic discussions with key clients, architects, and contractors.

o Collaborate with other department heads to ensure seamless integration between

design, sales, and project execution teams.

 Innovation & Continuous Improvement:

o Drive the research, evaluation, and implementation of cutting-edge façade

technologies, materials, and design methodologies.

o Ensure the department maintains a deep and current understanding of all local

and international building codes and regulations.

Mandatory Candidate Profile:

 Education: A Bachelor's degree in Civil Engineering or a related field is mandatory. A

Master’s degree or a professional certification in Project Management is highly preferred.

 Experience: A minimum of 12-15 years of extensive experience in the façade industry, with

at least 5 years in a proven leadership or managerial capacity.

 Technical Knowledge & Skills: The candidate must possess profound expertise in a wide

variety of façade materials and systems, complemented by outstanding leadership,

communication, and project management skills.

Reporting Structure:

 The position reports to the Head of Façade Design.

Company Name- uFaber Edutech Pvt Ltd.

Shift Timing/ Day- 10:30AM-7:30PM/11AM-8PM

Location-Pune,Kolkata,Mumbai,Noida

Website: www.ufaber.com

Who are we-

uFaber is a well-funded Edutech startup, founded by serial entrepreneurs from IIT Bombay to change the way we learn. We sell high-quality online courses on a variety of topics, from exam preparation to certifications. 

Role and Responsibilities-

• Dialing 50-80+ calls and counseling students who have enquired about the product/ services.
• Scheduling free demo lectures for the students.
• Doing post demo calls and closing sales.
• Maintaining a pipeline of all sales administration using CRM software.
• Work on targets and under pressure as this is a hardcore sales profile.
• Flexible to work on additional days and hours.

What we offer you-

Fixed Pay-3LPA

Performance based incentives-2 to 3LPA

Total Pay-5 to 6LPA