11+ Help desk management Jobs in Mumbai | Help desk management Job openings in Mumbai

Job Title: Customer Support Executive

Location: On-site – Lower Parel, Mumbai (10 Mins Walking From Station)

Company: OneSpider Technologies LLP

Timings: Mon–Sat, 10:00 AM – 7:00 PM

Role Overview:

We are hiring for Customer Support Executive role to assist clients using our software. This role involves handling inbound support calls, resolving queries related to software usage, billing, accounting, and GST via phone and remote tools (AnyDesk / UltraViewer).

Key Responsibilities:

• Handle client calls and resolve software-related queries
• Support clients with accounting, GST, and billing features
• Use AnyDesk / UltraViewer for remote troubleshooting
• Coordinate with internal teams when needed

Requirements:

• Min. 6 months of experience in customer support
• Commerce graduate preferred (B.Com or equivalent)
• Knowledge of accounting & basic GST
• Familiarity with AnyDesk / UltraViewer
• Strong problem-solving and communication skills

Why Join Us?

• Work with a leading healthcare software company
• Gain real-world experience in software and accounting support
• Friendly team and growth opportunities

Apply Now !

Company: Misuraa Projects LLP

Location: Laxmi Industrial Estate, Andheri West, Mumbai

Website: www.misuraa.com

Responsibilities:

• Manage the Managing Partner's calendar, including scheduling meetings and travel arrangements.
• Handle communication on behalf of the Managing Partner, including emails, calls, and correspondence.
• Assist in preparing agendas, taking minutes, and coordinating logistics for meetings.
• Organize travel plans, including flights, accommodations, and itineraries.
• Coordinate tasks for projects, track progress, and ensure deadlines are met.
• Maintain well-organized digital and physical records for efficient information access.
• Build and manage professional relationships with stakeholders and act as a liaison.
• Address challenges proactively and support daily operational tasks as needed.

Requirements:

• Strong follow-up and organizational skills.
• Proficiency in Microsoft Office and Google Workspace, with advanced Excel skills.
• Excellent verbal and written communication in English; shorthand skills are a plus.
• Minimum 2 years of experience as an assistant or secretary.

Perks:

• Competitive leave structure, performance bonus, Sunday off, and leave encashment.
• Positive work environment promoting teamwork and mutual respect.

Job Type: Full-time

Pay: ₹24,000.00 - ₹26,000.00 per month

About Company

Our client is a brand co-creation platform that transforms powerful ideas into authentic, profitable, and experience-led brands that can define the future of brands in key consumption categories. They now have 10 brands that are active and these are available across its own D2C channel, ecomm platforms and general and modern trade channels.

WHAT YOU’LL BE DOING:

• Lead Brand Marketing, Strategy, Content and Communication for existing and new brands
• Creating Brand positioning and differentiation strategies, generating brand anticipation and planning Brand launch keeping in mind the key insights gained from customer and competitor analysis
• Translate brand strategies into brand plans, brand positioning, category, product planning and go-to-market execution plans
• Accountable to lead marketing campaigns, content, understanding the brand well, and integrating the brand communication across all channels
• Own and drive social media presence for the brand
• Develop & conduct marketing campaigns to increase traffic & conversion
• Create & deliver ambitious growth plans for the brand's D2C platforms and take onus of D2C business delivery.
• Driving performance on all performance-marketing channels such as Facebook, Google etc, as well as organic, direct and affiliate sources of revenue and traffic.
• Oversee operation of own websites, app(s), content platform(s) and any other digital D2C initiatives.
• Responsible for customer retention marketing activities and merchandising strategy for scaling up revenue.
• Plan and deliver on retention targets within time and budget with focus on key channels such as Email, SMS & Push Notifications.
• Work closely on increase conversions, cross-sell, and drive platform specific influencer activities, and focus on upselling to increase the customer engagement via multiple digital channels.

WHAT YOU’LL BRING TO THE TEAM:

• 7-10 years business and / or marketing experience in relevant start-up/ e-commerce/ D2C/FMCG organizations handling a large brand or 2/3 independent brands.
• Experience working for multiple brands at a time
• Strong experience using performance marketing to drive traffic growth and brand awareness
• Expertise in a similar role as well as experience building effective multi-channel marketing strategies, including affiliate marketing, PPC, SEO, social media and other digital channels.
• Experience in managing digital first brands both from width & depth point of view
• Strength working with cross functional teams in a high growth environment
• Experience in creating end to end online customer journey

Front-End Software Engineer (React, Next.js)

Location: Mumbai, India

Experience: 3+ years

Industry: Fintech / Startup

About MethodTech

At MethodTech, we’re building the next-generation platform for institutional investors, combining cutting-edge technology with advanced quantitative models, real-time analytics, and execution tools. Our goal is to empower institutional investors to make data-driven, informed decisions with ease. You will have the opportunity to work closely with the co-founders and play a pivotal role in shaping the future of MethodTech.

Job Description

We’re looking for a driven and innovative Front-End Software Engineer with expertise in React and Next.js. In this role, you will work closely with the co-founders to design, develop, and scale our platform’s front-end architecture. You’ll take ownership of key front-end decisions, collaborate with back-end teams, and contribute to the overall vision of the product. This is an exciting opportunity to make a lasting impact in a fast-growing startup.

Responsibilities

• Lead front-end development efforts using React and Next.js, delivering high-quality, scalable applications.
• Collaborate closely with the co-founders to define and implement the technical direction of the platform.
• Work alongside the product and design teams to turn ideas and concepts into user-centric features and functionality.
• Write clean, maintainable, and efficient code for the front-end of the platform.
• Optimize the performance and scalability of the application for enterprise use.
• Contribute to the overall architecture and design of the platform to ensure reliability, speed, and scalability.
• Participate in code reviews, mentor junior engineers, and foster a culture of collaboration and learning.
• Stay up-to-date with the latest industry trends, emerging technologies, and best practices.

Requirements

• 3+ years of experience in front-end development with hands-on expertise in React and Next.js.
• Experience with state management tools (e.g., Redux, Context API).
• Familiarity with Django Rest Framework is a plus.
• Excellent problem-solving skills and ability to work independently in a dynamic startup environment.
• Excellent communication skills and comfort working directly with leadership.

Why Join Us?

• Work Directly with Co-Founders: Play a critical role in shaping the product and the company’s technical future.
• Early Impact: Your work will have a direct impact on the company’s success and growth.
• Growth Opportunities: We’re scaling quickly, and there’s a lot of room for personal and professional growth.
• Collaborative Team: Join a team that values innovation, teamwork, and an entrepreneurial mindset.
• Competitive Salary and Benefits: We offer a competitive compensation package to attract top talent.

 PLSQL  Developer

experience of 4 to 6 years

Skills- MS SQl Server and Oracle, AWS or Azure

•            Experience in setting up RDS service in cloud technologies such as AWS or Azure

•            Strong proficiency with SQL and its variation among popular databases

•            Should be well-versed in writing stored procedures, functions, packages, using collections,

•            Skilled at optimizing large, complicated SQL statements.

•            Should have worked in migration projects.

•            Should have worked on creating reports.

•            Should be able to distinguish between normalized and de-normalized data modelling designs and use cases.

•            Knowledge of best practices when dealing with relational databases

•            Capable of troubleshooting common database issues

•            Familiar with tools that can aid with profiling server resource usage and optimizing it.

•            Proficient understanding of code versioning tools such as Git and SVN

SKILL AND EXPERIENCE REQUIRED:

• 2+ years of experience in Java skills.
• 2+ years of hands-on HTML5/CSS3 experience.
• Experience with popular JavaScript frameworks such as ReactJs or Angular 2.0; experience preferred.
• Experience of working with HTTP 1.1, and HTTP/2.
• Experience with RESTful APIs and JSON RPC.
• Ability to write clean, bug-free code that is easy to understand and easily maintainable.
• Experience following Git workflows.
• Working knowledge of DevOps tools (e.g., Terraform, Ansible, Jenkins, Kubernetes, Helm and CI/CD pipeline etc.).

• Demonstrate, present and promote services to salons, spas & gyms (Beauty & Wellness Industry)
• Should have excellent verbal & presentation skills
• Knowlege of local language is a must
• Should be inovative and target driven
• Willing to travel
• Demonstrate honesty & integrity

Digital Marketing expert required to launch and build funnel for an Ai driven fem tech app. 

Lead digital marketing strategy including Paid, Search, Display, Affiliate, Email, Fb Advertisement & SEO

Must have start up experience.

Wordpress, clickfunnels exp would be a plus.