2+ Help desk management Jobs in Mumbai | Help desk management Job openings in Mumbai

Help Desk Coordinator Responsibilities and Duties

Resolve helpdesk service calls using documented procedures.

Support IT staff members on support work.

Manage Help Desk responsibility and resource allocation to maintain 600 users in 35 locations.

Handle routine Help Desk calls to ensure timely resolution as per Senior Management’s Service Level Agreement.

Attend help desk calls in-person and through email, FAX and phone.

Answer help desk lines and troubleshoot through PC DUO remotely.

Support Shift warehouse issues such as packing stations, account maintenance and ACS.

Handle Help Desk ticketing system through Track IT.

Attend support calls, walk-up customers and emails for first level technical support.

Solve routine issues and escalate complex issues based on priority.

Input problems and resolutions into standardized company support center application.

Develop, execute and follow IT operational policies, standards and work instructions for customer support.

Ensure customer satisfaction through continuous status information.

Develop and manage internal and external support documentation.

Monitor critical infrastructure systems through industry standard

monitoring tools and systems.

Role = Front desk Executive

Location = Powai and Santacruz, Mumbai

Working days = 6-day working

LOOKING ONLY FOR FEMALE CANDIDATES

MUST HAVE EXPERIENCE OR KNOWLEDGE OF Zenoti Software

Job Description for Front Desk

• Keep front desk tidy and presentable with all necessary materials (calculator, pen, printer etc)

• Greet, communicate and welcome clients with a smile.

• Make client comfortable and can offer refreshment (like water, tea, & coffee etc)

• Answer questions and address grievances

• keep updated records and files of the clients

• Familiarity with EcoGreen & Zenoti

• Answering All incoming calls and redirecting them or keeping messages.

• Direct clients to the appropriate doctors , therapists with whom appointment is fixed with assigned room.

• Be familiar with procedures for handling all aspects of customer complaints or disputes.

• Should be able to handle bookings and process billing part and follow up with clients for balance payment.

• Asking them to book the next appointment while they done with treatment

• Maintain a professional environment and brand decorum.

• Should have a client schedule ready before the client arrives.

• ensuring to inform the client about the waiting time and about the delays in their schedules.

• Responsible for sharing the incident sheet and reporting it to the clinic manager.

• Responsible for escalating client issues to concerned doctors .

• Ensuring timely redemption of packages and sessions

• Ensuring Timely to close bills and pre paid balance of clients

• Responsible for handing over hard copies of service product bills and customer copies if a card is being swiped.

• Responsible for arranging/coordinating

or keeping ready the machines for movement between the rooms