11+ Help desk management Jobs in Chennai | Help desk management Job openings in Chennai

Role Overview

We are hiring an L1 IT Support Engineer to provide first-level support for end-user issues related to Windows systems, Office 365, and general IT operations. The role involves troubleshooting, ticket handling, and ensuring timely resolution or escalation of issues.

Key Responsibilities

• Provide L1 support via calls, emails, and ticketing tools
• Troubleshoot Windows OS and Office 365 issues (Outlook, Teams, OneDrive)
• Handle password resets, account access, and user management (Active Directory)
• Install/configure laptops, desktops, printers, and software
• Perform basic network troubleshooting (Wi-Fi, VPN, DNS)
• Log and track issues in ServiceNow/Jira and meet SLA timelines
• Escalate complex issues to L2 teams
• Support user onboarding/offboarding and system setup
• Maintain basic documentation and SOPs

Required Skills & Qualifications

• 1–3 years of experience in IT Support / Helpdesk / Desktop Support
• Good knowledge of Windows OS (10/11) and Microsoft Office 365
• Basic knowledge of Active Directory, networking, and security concepts
• Exposure to Linux/Unix environments (basic level)
• Familiarity with ticketing tools (ServiceNow, Jira, etc.)
• Basic understanding of programming/scripting (Java, Python, etc.) is a plus
• Experience in fast-paced or SaaS environments is an advantage
• Strong communication skills (English) and problem-solving ability

Profile: Salesforce Developer

Experience: 4+ years

Location: Pune, Nagpur, Indore, Bangalore (Remote options available)

Salary: Up to 15 LPA

Job Description

We're looking for a skilled Salesforce Developer with strong experience in API development, integrations, and Lightning Web Components (LWC). The ideal candidate will have hands-on expertise with Salesforce Service Cloud and Data Cloud implementations.

Requirements

• 4+ years of Salesforce development experience
• Expert knowledge of Salesforce APIs and integration patterns
• Proficiency in Lightning Web Components (LWC) development
• Experience implementing and configuring Service Cloud solutions
• Hands-on experience with Salesforce Data Cloud
• Experience with data migration and ETL processes
• Ability to design and implement scalable Salesforce solutions
• Strong problem-solving abilities and attention to detail
• Excellent communication skills

Preferred Qualifications

• Salesforce certifications (Platform Developer I/II, Application Architect)
• Experience with Apex, SOQL, and Lightning Design System
• Background in middleware tools and REST/SOAP web services
• Knowledge of JavaScript frameworks

We are looking for a MuleSoft RPA & IDP Developer with at least 5 years of experience in developing and implementing MuleSoft-based automation and integration solutions. The ideal candidate should be proficient in MuleSoft RPA (Robotic Process Automation) and IDP (Intelligent Document Processing) and have hands-on experience with Mule ESB, Anypoint Platform, API Management, and integration workflows.

• Key Responsibilities:Develop and implement automation solutions using MuleSoft RPA & IDP.
• Design and build integration flows using Mule ESB, Anypoint Platform, and API Management.
• Create and configure MuleSoft Connectors for seamless data exchange between systems.
• Optimize business processes by integrating automation solutions into enterprise applications.
• Troubleshoot and debug integration issues to ensure seamless data flow and automation.
• Collaborate with stakeholders to gather requirements and implement best practices for integration.
• Ensure compliance with security standards and industry best practices.
• Required Skills & Experience:5+ years of experience in MuleSoft development, including Mule ESB, Anypoint Platform, API Management.
• Hands-on experience with MuleSoft RPA & IDP for automating business processes.
• Strong experience in designing RESTful APIs, SOAP services, and DataWeave transformations.
• Expertise in integrating cloud-based and on-premise applications using MuleSoft Connectors.
• Knowledge of error handling, logging, security, and performance optimization in MuleSoft.
• Experience in CI/CD deployment processes for MuleSoft applications.
• Strong problem-solving skills and ability to work independently.
• Preferred Qualifications:MuleSoft Certifications (MuleSoft Certified Developer / Architect)
• Experience with Java, Spring Boot, and other integration tools is a plus.
• Prior experience in banking, healthcare, or financial domains is a bonus.
• Application Process:Immediate joiners preferred. Candidates currently serving their notice period and available to join before month-end will be given priority.

Key Responsibilities:

• Strategic Growth Planning: Develop and execute strategies to drive sustainable growth and expansion in alignment with company goals.
• Market Analysis: Conduct thorough market research and analysis to identify new opportunities, market trends, and competitive threats.
• Business Development: Lead initiatives to acquire new business partnerships and opportunities, including identifying potential clients and negotiating agreements.
• Operational Excellence: Streamline and optimize internal processes and workflows to enhance efficiency and productivity.
• Financial Management: Collaborate with finance teams to develop budgets, monitor financial performance, and ensure cost-effectiveness.
• Team Leadership: Provide strong leadership and mentorship to cross-functional teams, fostering a culture of collaboration, innovation, and continuous improvement.
• Performance Metrics: Establish key performance indicators (KPIs) and metrics to track progress towards goals, regularly reporting to senior management.
• Risk Management: Identify potential risks and develop mitigation strategies to ensure business continuity and resilience.

Qualifications:

• Education:  MBA or equivalent from a prestigious institute such as IIM preferred.
• Experience: 4-6 years of progressive experience in business development, operations management, or related fields. Prior experience in a leadership role preferred.
• Analytical Skills: Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
• Communication Skills: Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively at all levels of the organization.
• Strategic Vision: Proven ability to think strategically, anticipate future trends, and translate vision into actionable plans.
• Adaptability: Ability to thrive in a fast-paced environment and effectively manage multiple priorities under tight deadlines.

• Travel agency accounting, GST, TDS, balance sheet, billing, etc.
• Perform service provider reconciliation.
• Maintain the general ledger.
• Debtors & Creditors management.
• Preparation of various types of MIS reports
• Perform bank transfers like RTGS, NEFT, and outward remittances.
• Ensure Vendor and credit card reconciliation for all Ledger Accounts
• Helping the senior officer and CA at the time of audit.
• Manage all accounting transactions like invoicing, expense reporting, and payroll.
• Handle monthly, quarterly, and annual closings.
• Daily fund planning to ensure payments are made to suppliers as per turn-around time.
• Preparation of Overall Creditors & Debtors Ageing Report related to Flight, Train, taxi, Metro, and other vendors based on Books.
• Downloading bank statements weekly and performing reconciliation.
• Record banking transactions.
• Work in complete cooperation with the rest of the office team (Sales, Products & Contracting, Operations) and Inter-department communication and coordination with teams.
• Advanced Microsoft Office skills, with the ability to become familiar with firm-specific programs and software.
• Experience
• Taxation: 1 year (Preferred)
• travel accounting: 1 year (Preferred)

Company Name: AgileTech Info Solutions

Location-Chennai- Nandanam
Experience –  5-13  yrs  
NP-Immediate Joiner

JD for IOS Developer

Responsibilities:

• Design and Implement advanced mobile applications for the iOS platform.
• Participate and promote architectural initiatives, balancing long-term velocity with short-term customer needs.
• Working knowledge of the general mobile landscape, architectures, trends and emerging technologies to continuously discover, evaluate and roll out.

Requirements:

• Overall 3-4 years of experience on Mobile Technologies or relevant industry experience.
• Strong OOPS skills with extensive knowledge of the iOS SDK.
• Very good experience with Swift / SwiftUI
• Knowledge about MVVM architecture that facilitates Unit test case Development
• Write unit tests not because you have to, but because you know it makes your code better
• Have deployed apps in production environments, serving several thousand mobile users
• Can take and give constructive criticism in the form of code reviews and pair programming
• Want to work in an Agile, fast-paced environment, with continuous build, integration, deployment and monitoring frameworks like Jenkins, Jira and Analytics.
• Knowledge of Push notifications, today widgets and iOS frameworks like Core Data, Core Animation, ARKit
• Experience with memory and performance optimization tools like Instruments
• Integration expertise working with third-party libraries and APIs.

Pluses:

• Optimize Applications/Frameworks to maximize speed and scale.
• Cross Platform Code Development – Familiar with React Native / Flutter.
• Support multi-channel computing from PCs to iPads to multiple mobile devices.
• Knowledge of Team Development environments like source controls and continuous integration systems.
• Excellent communication and interpersonal skills working across multiple geographies.

Education:

• BS in Computer Science or equivalent

Find JD

         5+ Years of experience SAP ABAP Consultant

• Experience of supporting medium/large scale Support / implementation / SAP ECC on HANA .
• Worked with SAP MM, SD, FICO and HCM.Having experience in S4 HANA implementation.
• Absolute understanding of mapping technical designs to Functional Documents (FS) & creating/reviewing corresponding Technical Specs (TS).
• Detailed & exhaustive understanding of coding practices & naming conventions in ABAP.
• Deliver of New Business Request/ Change Request with good quality, the defined timeline and the defined budget Data Dictionary Concepts (Mandatory)Report development classical / Interactive / ALV ,SAP Script / Smart forms /Adobe Forms Module Pool ,SAP BAPI/RFC Performance optimizations
• Proficient in finding correct User Exit / SAP Enhancements Points and SAP BADI.IDOC Configuration, extensions, custom IDOC (Mandatory as working knowledge , if not complete hands-on)
• Interface developmentExcellent client facing consulting skills , analytical skills and debugging
• Should be well versed with SAP standards and best practices.Experience with OSS Note application & validation.Strong client facing
• Demonstrate the ability to plan, run, and manage and sustain the operation support service delivery according to agreed SLA with quality and customer satisfaction by following ITSM
• Working knowledge of industry project processes and frameworks, such as CMMI/ITIL.

Job Description

Embedded Software/Firmware Design and Development on OS/Non-OS based platform

Necessary system architecture development and implementation

Device, sensor and gateway selection and integration based on industry use case.

Development on Image Analytics and Cloud/Platform integration

Development or integration of Cloud/Platform communication protocol

Technical Documentation and Testing of the developed system

Desired Skills, Knowledge& Experience

B. Tech/M. Tech/MCA with 8-10 years of industry experience

Strong programming skills in C/C++ and Python development in Linux

Experience in device or sensor communication interfaces (wired/wireless, short range/long range).

Experience of microcontroller and microprocessor.

Knowledge of IoT gateway firmware development, container, and OS hardening.

Experience in device communication protocol, Edge computing and processing

Competent in application development for Image processing, transmission, and storage

Good understanding and of programming primitives, data structures, multi-threading and memory management techniques

Strong command over complex sensor and hardware control logic to work seamlessly with edge devices or gateway

Proactive and Self motivated

Strong verbal and written communication skill