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About Dhwani:

Dhwani Rural Information Systems is a Delhi NCR-headquartered, 10+ year-old social/development sector-focused advisory and consulting firm. With a robust team of 100+ ICT4D professionals, Dhwani RIS develops IT applications for NGOs, government functionaries, CSRs, international funding organizations, and more to manage their projects and programs in India and abroad.

We are a team of young, dynamic, development-conscious tech-enablers and problem solvers consisting of a diverse mix of development professionals, technology enthusiasts, software engineers, and analysts. Our solutions enable organizations to monitor and evaluate their programs for maximum impact and operate seamlessly across everyday operations.

Job Overview:

As a Project Manager at Dhwani Rural Information Systems, you will manage multiple client-facing implementation projects and ensure smooth coordination between clients and internal teams. These projects typically involve MIS platforms, workflow automation tools, grant management systems, and reporting dashboards built on open source frameworks supporting NGOs, CSR programs, and government partners.

You will be responsible for understanding requirements, managing timelines, documenting needs, coordinating feature deployments, supporting training and demos, and ensuring smooth rollout with clear communication and structured execution in a tech-enabled social impact environment.

Key Responsibilities:

Client & Stakeholder Ownership

1. Serve as the primary point of contact for assigned clients, managing strategic account relationships with ownership, accountability, and proactive communication.
2. Lead requirement discovery, validation, and prioritization discussions with senior stakeholders at client organizations and internal Dhwani teams.
3. Facilitate demos, design review sessions, decision checkpoints, and rollout communications to ensure client readiness and alignment.
4. Maintain a strong governance rhythm including regular status reviews, escalation protocols, and executive-level reporting.

Delivery Leadership & Portfolio Management

1. Own end-to-end delivery for multiple concurrent projects, ensuring alignment with agreed scope, timelines, quality benchmarks, and impact outcomes.
2. Drive sprint planning, backlog prioritization, and delivery visibility using project management platforms (ClickUp, Jira, Bitrix, Monday.con, or similar).
3. Manage dependencies across vendor teams, engineering, analytics, and client stakeholders to hit strict SLAs.
4. Design and maintain Governance Frameworks and Operational Dashboards (Power BI, SQL, Excel) that provide real-time visibility into portfolio health.

Risk, Escalation & Delivery Governance

1. Proactively identify risks and define mitigation strategies to prevent delivery impact and protect SLA commitments.
2. Create and operationalize escalation matrices; ensure blockers are resolved at the right level and within defined timelines.
3. Maintain delivery hygiene: documentation discipline, scope adherence, change control, and quality assurance across all active workstreams.
4. Streamline delivery workflows to reduce project closure latency and improve resource utilization.

Data Visualization & Reporting Delivery

1. Oversee the delivery of large-scale Data Visualization and Dashboarding projects as a core component of client engagements.
2. Coordinate with analytics and BI teams to ensure dashboards meet client requirements for grant-tracking, portfolio monitoring, and impact measurement.
3. Validate reporting outputs for accuracy, usability, and alignment with client M&E frameworks before delivery.

Team Leadership & Collaboration

1. Provide direction and mentorship to Associate PMs, Analysts, and shared delivery resources assigned to client accounts.
2. Review all client-facing deliverables to ensure accuracy, professional quality, and communication readiness.
3. Strengthen coordination rhythms, accountability structures, and execution discipline across cross-functional working teams.

Change Management & User Adoption

1. Lead user enablement strategies—including training, onboarding materials, and stakeholder communication—to drive platform adoption.
2. Oversee UAT cycles, ensure issues are documented and resolved before deployment, and manage rollout readiness checklists.
3. Capture post-launch insights and feed learnings into delivery improvement and product discussions.

Field & Product Insight

1. Participate in field interactions or user research to develop a deep understanding of operational context and beneficiary needs.
2. Share product improvement opportunities, scale-up ideas, and client feedback with internal product and technology teams.

Essential Requirements:

1. 4–8 years of experience in project management, engagement management, or client delivery, preferably within a technology or IT-enabled social impact organization.
2. Proven track record of managing complex, multi-stakeholder projects end-to-end with measurable delivery outcomes.
3. Strong client relationship management and executive communication skills.
4. Experience designing governance frameworks, operational dashboards, and reporting structures.
5. Ability to manage multiple concurrent workstreams with competing priorities.
6. Structured problem-solving, escalation management, and risk mitigation capabilities.
7. Comfortable working with cross-functional and distributed teams in Agile and Waterfall environments.
8. High ownership mentality with the ability to operate independently and drive delivery without close supervision.

Technical Skills

1. MS Office Suite: Advanced Excel (pivot tables, formulas, dashboarding), PowerPoint, Word.
2. Analytics & BI: Power BI, Google Data Studio, or similar dashboarding tools.
3. Project Management Tools: ClickUp, Jira, Bitrix, Trello, or similar.
4. CRM & MIS Exposure: Familiarity with CRM platforms (Zoho CRM or similar) and Management Information Systems.
5. Basic SQL familiarity preferred; understanding of database structures is an advantage.
6. Comfort using AI-assisted tools (ChatGPT, Claude, or similar copilots) for documentation, reporting, and productivity.
7. Exposure to open-source platforms like Frappe or similar social sector tech stacks is a plus.

Qualifications:

1. Bachelor's degree required; Master's degree in Management, Development Studies, Technology, or related field preferred.
2. PMP, PRINCE2, or equivalent project management certification is a strong advantage.
3. Prior experience working with international NGOs, CSR programs, bilateral or multilateral funding organizations is highly preferred.
4. Backgrounds in B.Tech/B.E., MBA, Economics, or Development Studies with relevant digital project delivery experience are welcome.
5. Experience through leadership fellowships (LAMP, GGI, Gandhi Fellowship, TFI, etc.) is a plus.

Why Join Dhwani:

1. Lead one of Dhwani's most high-profile global accounts and deliver real social impact through technology.
2. Work in a fast-growing, mission-driven organization at the intersection of technology and development.
3. Access clear growth pathways in engagement leadership, product strategy, and delivery excellence roles.

Key Responsibilities:

·        Greet and assist visitors in a professional and friendly manner

·        Handle incoming calls and route them to the appropriate departments

·        Maintain visitor records and front desk registers

·        Manage courier dispatch and incoming mail

·        Coordinate with internal teams for meeting room arrangements

·        Maintain office cleanliness and reception area decorum

·        Assist HR/Admin team with basic administrative tasks

·        Handle basic inquiries and provide accurate information to clients and walk-ins.

Requirements:

·        Male candidate preferred

·        Minimum qualification: Graduate

·        Good communication skills (English)

·        Basic knowledge of MS Office (Word, Excel)

·        Well-groomed with a professional attitude

·        Punctual and disciplined

·        Prior experience as a receptionist/front office executive is an advantage

·        Good interpersonal and organizational skills

·        Ability to multitask

Responsibilities:-

Claim Follow-Up: Review and follow up on unpaid or denied claims with insurance companies, providers, and patients to secure timely payments.

Customer Communication: Conduct professional follow-up calls and emails to resolve outstanding balances, answer inquiries, and clarify billing issues.

Documentation: Maintain accurate and up-to-date records of all communications, payment arrangements, and claim statuses in the billing system.

Dispute Resolution: Investigate and resolve discrepancies related to payments, denials, and adjustments, collaborating with relevant departments as necessary.

Reporting: Generate and review reports on accounts receivable aging, collections progress, and trends to provide insights for management.

Compliance: Ensure adherence to healthcare regulations, billing guidelines, and company policies related to accounts receivable.

Collaboration: Work closely with the billing and coding teams to ensure accurate processing of claims and timely resolution of issues.

Job Description: We are looking for a skilled Content Strategist with at least 3 years of experience to join our team. You will be in charge of creating and implementing a content strategy that is in line with our overarching marketing and business goals in your capacity as a content strategist. In order to produce interesting, pertinent, and valuable content that appeals to our target audience, you will closely collaborate with our marketing, design, and product teams.

Roles and Responsibilities:

• Develop engagement strategies and content calendars for official online communities/groups on platforms like Instagram, Facebook, Twitter & more

• Conduct research to understand our target audience and their needs, and develop buyer personas and content maps to guide content creation

• Drive partnerships & collaboration with relevant online communities, superusers & social media influencers

• Work with product, creative, content & brand partnerships teams to develop member messaging for new campaigns, features, and product launches

• Create a social engagement playbook/guideline for community moderators and ensure that content is published on schedule

• Write and edit high-quality, engaging, and informative content for a variety of channels (social media posts, blogs, newsletters etc.)

• Track & report trending topics and sentiment & feedback among the member community across all channels (social media, reviews, support, etc.) 

• Formulate customer delight moments

• Use data and analytics to measure the success of our content, and make data-driven decisions to improve content performance

• Stay up-to-date with industry trends and best practices in content marketing and SEM, and make recommendations for continuous improvement

• Responsible for developing a sense of community amongst the Client creator base

• Ensure all Client creators are benefiting from the community

• Develop non-product solutions that will enable retention and increase customer satisfaction

• Develop partnerships that will help in creator retention

• Contribute to the development of our overall marketing and business strategies, and provide insights and recommendations based on your expertise in content marketing

Requirements:

• Graduate with at least 3 years of experience in social media marketing, community engagement, content marketing, content strategy, or a related field

• Bachelor's degree in marketing, communications, journalism, or a related field would be a plus

• Active and engaged participant in social media

• Excellent writing, editing, and proofreading skills, with a keen eye for detail

• Strong communication and presentation skills to communicate the message effectively

• Strong interpersonal skills and ability to build relationships with cross-functional stakeholders

• Highly organized, detail-oriented, and able to manage/execute multiple ongoing projects

• Familiarity with content management systems (CMS) and email marketing platforms

• Proficiency in SEM best practices and the ability to optimize content for search engines

• Proficient knowledge of Data Analytics and strong analytical skills, with the ability to analyze data and use insights to improve content performance

• A passion for content marketing and a desire to stay up-to-date with the latest trends and best practices

• Ability to identify and track relevant community KPIs

• Good network among influencers

We offer competitive salaries, a collaborative work environment, and opportunities for growth and development. If you are passionate about creating exceptional user experiences and meet the requirements above, we encourage you to apply!

• Writing code for both the front end and the back end using MERN stack [MongoDB, Express.js, React.js and Node. js]
• Creating RESTful API with Node.js
• Maintaining all the required documents for your project.
• Constantly coming up with new ideas and also implementing them to improve the app’s performance.
• Writing code for the app logic as well as the business logic using Reducers, Actions and Redux framework.
• Create Unit and Integration tests to ensure the quality of code

• At iDC, we value your skills more than your background and some certificates. Attempting the assignment will be your door to the opportunity.
• Knowledge of the database and familiarity with the schema design in NoSQL (i.e MongoDB)
• A good understanding of the Software Development Lifecycle
• Knowledge of API design and development using REST
• Good understanding of object-oriented programming(OOP) and OOP patterns.
• Again, You don’t have to know it all in-depth but you should know how to dig the internet for finding the solutions.

PHP Developer:

Responsibilities:

• Gathering & Understanding customer requirements.
• Design, code, test, debug and document software according to the functional requirements.
• Write clean, well structured code with proper abstraction and reusability.
• Work independently and deliver projects under tight deadlines.

What makes you the best fit:

• Exceptional programming skills with strong fundamentals in OOPS, MVC and ORM.
• Good knowledge of PHP, Core PHP, Laravel, CodeIgniter, zend, Shopify, HTML, CSS, Javascript, AJAX, JSON and Rest APIs.
• Proficient with code versioning tools like GIT.
• Must have experience in payment gateway, video streaming and image manipulation.
• Basic knowledge of any JS frameworks like Vue, React, Angular.
• Must be able to work independently and perform under strict deadlines.
• Must be a good team player and has good problem solving skills.

The candidate must have 2-3 years of experience in the domain. The responsibilities include:

● Deploying system on Linux-based environment using Docker

● Manage & maintain the production environment

● Deploy updates and fixes

● Provide Level 1 technical support

● Build tools to reduce occurrences of errors and improve customer experience

● Develop software to integrate with internal back-end systems

● Perform root cause analysis for production errors

● Investigate and resolve technical issues

● Develop scripts to automate visualization

● Design procedures for system troubleshooting and maintenance

● Experience working on Linux-based infrastructure

● Excellent understanding of MERN Stack, Docker & Nginx (Good to have Node Js)

● Configuration and managing databases such as Mongo

● Excellent troubleshooting

● Experience of working with AWS/Azure/GCP

● Working knowledge of various tools, open-source technologies, and cloud services

● Awareness of critical concepts in DevOps and Agile principles

● Experience of CI/CD Pipeline