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Job Title: Customer Success Lead
Location: Mumbai
Work Mode: Remote
Shift Timings: US Shift
Experience: 4–7 years
Industry: B2B SaaS | Enterprise Accounts
About Master-O
Master-O is a next-generation sales enablement and microskill learning platform that empowers frontline teams through gamification, AI-driven coaching, and continuous performance reinforcement.
Our platform is trusted by leading enterprises in financial services, retail, pharma, consumer goods, telecom, automobile, BFSI, construction and others to drive measurable business outcomes across sales readiness, productivity, and execution excellence.
As we scale our presence across global markets—especially the North American enterprise segment—we are looking for someone who can own strategic accounts, drive adoption, and unlock growth opportunities.
Role Overview
The Customer Success Lead will play a critical role in ensuring long-term customer value, retention, and expansion for Master-O’s enterprise clients. This role goes beyond traditional customer success—combining strategic account management, and business development.
You will act as a trusted advisor to senior stakeholders, ensuring customers achieve measurable ROI while identifying opportunities to grow the account footprint.
Key Responsibilities
Customer Success & Key Account Management
- Own end-to-end customer success for enterprise corporate accounts, primarily in the North American market
- Drive onboarding, adoption, engagement, and value realization of the Master-O platform
- Build strong relationships with CXOs, Sales Heads, L&D leaders, and other stakeholders
- Act as the point of contact with the customer, ensuring feedback is looped back into product and solution improvements
- Track success metrics such as usage, renewals, and expansions
Business Development & Account Expansion
- Identify upsell and cross-sell opportunities within existing accounts
- Collaborate with Sales and Leadership teams to convert success stories into growth opportunities
- Support new business conversations through demos wherever required
- Drive expansion into new teams, geographies, or use cases within existing enterprise clients
Stakeholder & Internal Collaboration
- Work closely with Product & Design, Tech and CS teams to ensure seamless execution
- Translate client business objectives into platform use cases and success roadmaps
- Support case studies, testimonials, and references from satisfied customers
Required Skills & Experience
- 4–7 years of full-time experience in Customer Success / Key Account Management
- Prior experience in B2B SaaS companies, handling enterprise-level clients
- Proven experience working with North American customers and managing stakeholders across time zones
- Strong understanding of SaaS metrics, renewals, expansions, and customer lifecycle management
- Exposure to large consumer-driven enterprises (preferred)
- Excellent communication, presentation, and stakeholder management skills
- Strong business acumen with the ability to connect product value to business outcomes
- Comfortable working in a remote setup with US shift timings
What You’ll Get
- Opportunity to work with both: Pan-India and Global enterprise brands
- High ownership role with direct impact on customer outcomes and revenue growth
- Exposure to cutting-edge AI-driven learning and sales enablement technology
- Fast-paced environment with room to grow into a leadership role
- Competitive compensation aligned with experience
Leading water treatment solutions provider
Function / Department: Engineering – Electrical & Instrumentation
About the Role
This role involves leading the Electrical & Instrumentation (E&I) design and estimation function for water and wastewater treatment projects. The position focuses on design calculations, tender evaluation, proposal support, and vendor coordination to ensure technical accuracy and cost efficiency in project delivery.
Work Location: Airoli, Navi Mumbai
Desired Candidate Profile
Qualification:
- B.E. / B.Tech in Electrical or Instrumentation Engineering
Experience:
- Minimum 10–15 years of total experience, with at least 7 years in the water industry (Water Treatment, Wastewater Treatment, Desalination, or similar domains)
Key Skills & Expertise
- Design and estimation of MCC, PLC, cabling, and field instruments
- Hands-on experience in process and proposal engineering for E&I estimation
- Strong understanding of tender specifications and ability to estimate E&I scope accurately
- Vendor and client coordination for technical clarifications and commercial evaluations
- Proficiency in preparing design documents, datasheets, and engineering drawings
Key Responsibilities
- Perform design calculations for electrical panels, MCCs, cables, and earthing systems
- Estimate power consumption, size motors and MCCs based on plant requirements
- Review tender documents and prepare specifications and datasheets for MCCs, motors, cables, and LPBS
- Develop single line diagrams (SLDs), schematic diagrams, and VFD panel specifications
- Prepare plant layouts for cable trays, earthing systems, and related E&I infrastructure
- Generate load lists (process & supply) based on mechanical and process inputs
- Prepare cable and interconnection schedules for WTP/STP/ETP projects
- Create instrument indices, IO lists, JB schedules, SOV box schedules, and RFQs for PLC systems and field instruments (PG, PT, MGFT, LS, LG, analyzers, etc.)
- Conduct technical evaluations of vendor offers for MCCs, motors, cables, VFDs, PLCs, and instruments
- Participate in inspection, testing, and FATs for panels and E&I systems at vendor facilities
- Support internal and client project review meetings, resolving technical queries from clients and vendors
Reporting To: Head – Engineering (E&I)
.NET
Java- Design technical specifications for RPA (Automation Anywhere) that meets the requirements and handled all the non functional requirements of concurrency, scalability, security requirements, restart and recovery.
- Develops and configures automation processes as per the technical design document to meet the defined requirements. Works on the coding the more complicated automations or reusable components, and delegates and mentors junior developers for the less complex components.
- Develops new processes/tasks/objects using core workflow principles that are efficient, well structured, maintainable and easy to understand.
- Complies with and helps to enforce design and coding standards, policies and procedures.
- Ensures documentation is well maintained.
- Ensures quality of coded components by performing thorough unit testing.
- Works collaboratively with test teams during the Product test and UAT phases to fix assigned bugs with quality.
- Reports status, issues and risks to tech leads on a regular basis
- Improves skills in automation products by completing automation certification.
- Mentors junior developers and performs code reviews for quality control.
Additional Information
- 5- 8 years of IT experience and having good understanding of programming concepts. Should be from a programming background on any coding language (.Net, Java).
- Working experience in RPA for a minimum of 2 years and having project experience of a minimum 3 RPA implementations.
- Understands development methodology and lifecycle
- Should be trained on RPA tools (Automation Anywhere).
- Self-motivated, team player, action and results oriented.
- Well organized, good communication and reporting skills.
Dear Candidate,
We have urgent requirement for Agency Manager at Mumbai Location.
Location: Mumbai
Experience: 7 yrs to 11 yrs
Channel : Agency
Role Description:
Team Leadership & Management: Recruit, train, mentor, and lead a high-performing team of insurance agents. Set clear sales targets and motivate your team to achieve and exceed them.
Sales & Business Development: Drive the sales of life insurance products. Identify new business opportunities and develop strategies to expand market reach and generate leads.
Customer Relationship Management: Foster strong, positive relationships with clients, ensuring their needs are met and they receive excellent service, leading to high customer satisfaction and retention.
Strategic Planning: Contribute to and implement business strategies that align with company objectives, focusing on sustainable growth and market penetration.
Compliance & Best Practices: Ensure your team adheres to all company policies, regulatory guidelines, and ethical sales practices.
Qualifications:
- Sales Management, Business Development, and Customer Relationship Management skills are essential.
- Excellent communication and interpersonal skills for effective interaction with agents, clients, and stakeholders.
- Strong Team leadership and motivation abilities with a proven track record of developing talent.
- Knowledge of life insurance products and regulations is a significant advantage.
- Any Master's/Bachelor's degree.
- Experience in the insurance industry is Must
Experience in Agency channel is Must
Regards,
Minakshi Soni
talent Acquisition Specialist.
Roles & Responsibilities:
- Responsible for the implementation and support for Safetrax tool for large corporates and fleet partners
- Act as single point contact for all client queries.
- Serve as a primary point-of-contact for Client satisfaction and act as the liaison between the clients, sales and other functional groups.
- Managing the entire show of Account Management and supporting clients.
- Owning the long term as well as the short-term growth strategy of the account(s).
- Participate in internal planning activities to develop schedules and align resources for projects and support activities.
- Showcasing a consulting mindset by acting as a solution provider rather than an order taker.
- Find opportunities to bring in automation/orchestration in order to enhance client service experience.
- Respond to queries from potential and existing customers, communicate Safetrax's value proposition and negotiate deals successfully.
- Understand client needs and address within defined TAT
Knowledge & Experience:
- Bachelor's degree and demonstrated prior Account/Service Management experience.
- Information Technology experience
- Strong written and oral communication skills.
- Strong Microsoft Office skills (Excel, PowerPoint )
- Strong aptitude for learning new technologies and processes and an understanding of how to apply these in a customer facing environment
- Understand technical risks and supportability parameters
- Strong decision-making skills.
- The ability to analyse, think innovatively, adapt and drive new best practices.
- The ability to farm the account through relationship management.
A leading IT based company @ Navi Mumbai
Amazon Web Services (AWS)Hello,
Greetings for the day !!!
Tridat Technologies is hiring "L1 Windows Server Administrator" for one of the advanced technology solutions company catering to the needs of the Banking, Mobility, Payments and Government sectors.
Qualifications: Any graduate
Experience: 2+ yrs
Roles & Responsibilities:
• Windows /Linux OS Administration ( Certification will be added value).
• Trouble shooting knowledge
• AD knowledge.
• Cloud (AWS / Azure /GCP) knowledge ( Certification will be added value).
• Good communication skill
• Team work
• Remote management idea
• 24x7 Support
Experience in Virtualisation (Vmware & hYperv)
• Tickets and ITSM process idea.
Location: Rabale, Navi Mumbai
Working Timing: 24*7 rotational shifts
Employment Mode: Contract to hire (Full time opportunity)
Joining Period: Immediate to max 15 days
Thank You & Regards,
Shraddha Kamble
HR Recruiter
We are a rapidly growing SaaS Software Company looking for an experienced Technical Project
A manager who is expected to plan and oversee projects from start to finish, managing clients and
internal team members across data analysis, software development and other departments.
As part of the Project Management team, your work will include but shall not be limited
to:
● Gather client requirements for implementing data analysis projects via our reconciliation
software as well as internal software development requirements
● Work with data analysis and software development team for detailed scoping and time
estimation
● Prepare and present detailed project implementation plans with timelines and
deliverables to clients and ensure that internal teams are aligned on the plan
● Drive client contact and satisfaction – you will act as the main point of contact for the
client, ensuring that an exceptional level of service is delivered
● Project tracking and reporting – you will be responsible for ensuring projects are
delivered on time, to specification. This will involve coordinating other roles and internal
teams and guiding the client through the process.
● Perform UAT on the deliverables
● Manage all project resources and assume responsibility for the overall management of the
project
● Maintain detailed project documentation including meeting minutes, action items, issues
lists, and risk management plans.
● Provide daily, weekly and monthly project reviews and updates
● Coordinate with the clients on weekly basis for any new changes in the completed or
ongoing projects
● Monitor progress and make adjustments as needed
● Experience in methodologies such as Agile/SCRUM
● Utilize corporate and industry standard project management tools and techniques to
effectively manage projects
● Ensure team is effectively utilized
● Ensure the team adheres to the laid down Quality and Processes benchmarks
● Client communication and expectation management
● Ensure correct billing and invoicing
Desired Candidate profile:
● Proven work experience of 2-5 years in project management, program manager, or
delivery manager in a technology/IT company
● Excellent written and verbal communication skills including the ability to deliver program
status, roadmaps, business outcomes & impacts, and metrics
● Excellent client-facing and internal communication skills
● Strong familiarity with project management software tools, methodologies, and best
practices
● PMP & Agile certifications preferred
● Experience seeing projects through the full life cycle
● Strong interpersonal skills and extremely resourceful
● Bachelor's Degree in the appropriate field of study or equivalent work experience
● Serving as a liaison to communicate information regarding changes, milestones reached,
and other pertinent information
● Delivering completed software products to clients and performing regular checks on the
products' performance
Education
Any Graduate / Post Graduate
Selection Process
Step 1: If the job description interests you, please try to solve the challenge mentioned in the
below document
https://drive.google.com/file/d/1Y5wFl4EMLLoNpgGmWyKn9iZCBc1goxLo/view
Step 2: Submit your answer to the challenge on the email ID mentioned in the challenge
document
Step 3: We’ll review the work and result. If found correct, we’ll schedule a video interview via
Google Meet
Step 4: We’ll take a 30 to 60-minute video interview
Step 5: After the interview, if we think you’ll be able to do the work as per this job description,
we’ll confirm it with you
Step 6: If you are keen to join us, you can accept the offer and join as soon as you can! It is a
the full-time work-from-office role from our office in Malad West, Mumbai (near Infinity Mall on Link
Road)
About Cointab
Cointab Software Private Limited is a Mumbai-based startup that provides automated reconciliation software to some of the largest companies in India to help them reconcile their
financial data as well as prepare financial and analytical reports and MIS.
https://www.cointab.in/
Meet potential clients and grow long-lasting relationships by understanding the
client’s needs
Holding accountability for target achievement and revenue management
Efficient in developing and implementing the Sales & Inside Sales strategy
Robust in handling the entire Sales process from lead generation to closing of deals
Provision of support and guidance to the junior team members
Requirements and qualifications:
Relevant Bachelor’s degree
Possess excellent communication and interpersonal skills
Holding experience of 1-4 years into Sales domain
Agility to work in fast paced start up environment
Strong passion to catch up with the speed of company’s growing business
Proven track record of positive Sales performance
Absolute crisp in implementing the Sales plan with good presentation skills
Result-driven with experience of extremely target centric job
Industry preferred – (Ed tech, BFSI, Assessment companies, Training and coaching,
Automobile, Travel and Tourism)
Should be up to work on a weekend – ( Rotational W/O
Job Location: Borivali East, Mumbai, Maharashtra, India
Qualification: Graduate (IT/Pharma - Mandatory)
Job Role:
- Cold Calling/ Lead Generation.
- Meeting The Clients/Visiting Potential Customers For New Business
- Understanding the Requirements of Clients.
- Presenting To Them All The Services Provided By Our Company Along With Seniors
- Providing Customers With Quotations
- Negotiating And Providing With The Terms And Conditions Of The Agreement And Close Sales
- Coordinating With The Clients And The Execution Team
- Maintaining/ Retaining Present Clients
- Gather Market And Customer Information And Provide Feedback On Buying Trends
- Identify New Markets And Business Opportunities
- Contribute To Team Effort By Accomplishing Related Results As Needed
- Review Your Own Sales Performance To Team Leader
RF Engineer Job Responsibilities:
- Ensuring RF test equipment is calibrated to industry standards.
- Testing the performance of existing wireless products.
- Analysing RF broadcasting product and suggesting improvements.
- Troubleshooting RF tuning / antenna circuit issues.
- RF antenna design (PCB Antenna Design).
- Conducting laboratory tests on RF products.
- Ensuring regulatory standards are met.
RF Engineer Requirements:
- Bachelor's degree in Electronics engineering or a similar field.
- At least 5 years of experience as an RF engineer in the RF industry.
- Advanced knowledge of LTE and RF (Bluetooth/Wireless) networks.
- Excellent written and verbal communication skills.
- Knowledge of RF hardware systems and testing equipment.
HTML/CSSWe are a startup in recruitment domain. We are looking for an experienced and creative UI/UX Designer to join our team and be a part of our journey.
Job responsibilities
- Translate concepts into wireframes and mockups that lead to intuitive user experiences for a wide range of interfaces and devices
- Creating PSD or Mock-ups for Website and mobile app
- Ability to present designs and sellable solutions to various stakeholders of B2C, B2B, back office, mid office operations & configuration systems etc.
- Identify design problems and devise elegant solutions.
- Take a user-centered design approach and rapidly test and iterate your designs.
- Collaborate with other team members and stakeholders.
Job requirements
- 5-10 years relevant work experience
- Immediate joiner
- share our enthusiasm of working in a startup
- Expertise in UX software such as InVision, Balsamiq, and the like
- Excellent analytical and problem solving skills, Photoshop, Sketch illustrators or whatever putting them into perfect designs
- Exrience in HTML5, CSS3, and JavaScript skills is added advantage
- Up-to-date with the latest UI/UX trends, techniques, and technologies
- Be passionate about all things UX and other areas of design and innovation. Research and showcase knowledge in the industry's latest trends and technologies.
- preference to experience in recruitment domain
- Strong time management and work ethics
- Should adhere to delivery schedules
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