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Job Title: Customer Support Executive

Company: Torero Softwares Ltd

Location: Lower Parel East, Mumbai (On-site)

Job Type: Full-time

Experience: 0 to 2 years

Job Description:

We’re hiring a Customer Support Executive to assist users of our Medica Software. You will help clients solve basic queries related to software, accounting, and GST, and guide them through simple training sessions.

Responsibilities:

• Handle customer queries (via call or remote tools like AnyDesk/TeamViewer)
• Provide training to new users on Medica Software
• Troubleshoot basic software, accounting, and GST-related issues
• Work closely with the technical team for issue resolution

Requirements:

• Commerce graduate preferred (freshers welcome)
• 12th pass candidates with support experience can also apply
• Good communication and problem-solving skills
• Basic knowledge of accounting and GST
• Comfortable using remote support tools like AnyDesk or TeamViewer

Working Hours:

• Monday to Saturday – 10:00 AM to 7:00 PM
• Work from office – Lower Parel East, Mumbai

Perks:

• Learning opportunities in accounting and ERP software
• Supportive team and growth-focused environment

Apply now to join a growing tech company helping businesses with simple and powerful ERP tools!

Position Overview The Sales Development Representative is the initial interface between the Company's Customers/Prospects and Sales team. The SDR should be able to generate qualified leads for the sales team to pursue, through different outreach methods, including social (LinkedIn). What You’ll Be Doing ✓ Generate Qualified Sales Opportunities and Pipeline for Sales team. ✓ Manage territories and account list with high degree of ownership. ✓ Ability to manage and execute daily Outbound calling and prospecting KPI’s. ✓ Account and Prospect research to map relevant stakeholders, for quality engagements and follow-ups. ✓ Learn from existing SDR’s on market potential and work on developing market base. ✓ Demonstrate experience in creating simple, precise pitch for Calls and Emails and LinkedIn InMail. What You Bring to the Table ✓ Have demonstrated engaging with C-level and VP-level connects for SaaS and ERP Software companies. ✓ Proven track record of generating consistent pipeline against monthly, quarterly and annual targets. ✓ Able to communicate clearly and convey necessary information effectively in English and a local language. ✓ Skilful Objection handling on calls, promote/sell ideas persuasively, and close transactions with mutually beneficial results. ✓ Experience working with sales, marketing and product team to understand and convey product value-add, benefits and outcomes to prospects/customers. ✓ Possesses strong organizational and time management skills, driving tasks to completion. ✓ Experience working with tools like HubSpot, Salesforce, Sales Navigator, Lusha, ZoomInfo, Outreach. ✓ Able to constructively work under stress and pressure when faced with high workloads and deadlines. ✓ Able to maintain and promote social, ethical, and organizational standards in internal collaboration and external business activities. ✓ Able to work independently with minimum supervision. ✓ Able to maintain confidentiality of sensitive information. ✓ Experience prospecting into Supply Chain & Logistics head/decision makers is an added advantage. Skills Required: ✓ Excellent communication, stakeholder management, and leadership abilities. ✓ Problem-solving mindset with a strategic approach to delivery. ✓ Flexibility to work across different locations and cross-functional teams

Minimum 7-12 Years of Core Java Programming with Collections Framework, Concurrent Programming, Multi-threading (Good knowledge in Executor service, Forkjoin pool and other threading concepts)

·        Good knowledge of the JVM with an understanding of performance and memory optimization.

·        Extensive and expert programming experience in JAVA programming language (strong OO skills preferred).

·        Excellent knowledge on collections like, Array List, Vector, LinkedList, Hashmap, HashTable, HashSet is mandate.

·        Exercised exemplary development practices including design specification, coding standards, unit testing, and code-reviews.

·        Expert level understanding of Object Oriented Concepts and Data Structures

·        Good experience in Database (Sybase, Oracle or SQL Server) like indexing (clustered, non clustered), hashing, segmenting, data types like clob / blob, views (materialized), replication, constraints,            functions, triggers, procedures etc.

Responsibilities

• Manage and drive a team of Data Analysts and Sr. Data Analysts to provide logistics and supply chain solutions.
• Conduct meetings with Clients to gather the requirements and understand the scope.
• Conduct meetings with internal stake holders to walk them through the solution and handover the analysis.
• Define business problems, identify solutions, provide analysis and insights from the client's data.
• 5 Conduct scheduled progress reviews on all projects and interact with onsite team daily.
• Ensure solutions are delivered error free and submitted on time.
• Implement ETL processes using Pentaho Data Integration (Pentaho ETL)Design and implement data models in Hadoop.
• Provide end-user training and technical assistance to maximize utilization of tools.
• Deliver technical guidance to team, including hands-on development as necessary; oversee standards, change controls and documentation library for training and reuse.

Requirements

• Bachelor's degree in Engineering.
• 16+ years of experience in Supply Chain and logistics or related industry and Analytics experience.
• 3 years of experience in team handling(8+People) and interacting with the executive leadership teams.
• Strong project and time management skills with ability to multitask and prioritize workload.
• Solid expertise with MS Excel, SQL, any visualization tools like Tableau/Power BI, any ETL tools.
• Proficiency in Hadoop / Hive.
• Experience Pentaho ETL, Pentaho Visualization API, Tableau.
• Hands on experience of working with Big data sets (Data sets with millions of records).
• Strong technical and Management experience.

Desired Skills and Experience

• NET,ASP.NET

• Design and create a variety of terrains for real world environments.

• Work with the game design team to ensure that levels meet the vision and objectives of real-world scenarios.

• Collaborate with other members of the development team, including artists, programmers, and QA testers.

• Use Unity, Blender/Maya, Substance 3D software’s to create and modify 3D environments.

• Use scripting languages to implement gameplay features.

• Stay up to date on the latest trends in level design.

Qualification, Experience & Critical Capabilities

• Graduation in Engineering (Preferred Computer Science)/ Post Graduation with 8 years (+) hands on experience working in SAP MDM / MDG.
• Experience in writing User Story/Business Requirement Specification, USDD (User Story Design Document)/Functional/Technical Specifications and understand Devops, Agile methodology/framework.
• Act as a partner to the Business for Business Process Query Incidents, Small Change (Projects), Problem Management and define right solution from Design and Cost perspective by aligning with Chief Architect Group (CAG) as and when needed.
• Coordinates with business users and other IT departments to design, develop, implement, enhance and maintain complex solutions.
• Be able to support and challenge the Partners (Vendors) on quotation of Change efforts, Fulfill the role of a SME (subject matter expert), Oversee and support the development of the solution, Validate the functionality as per business needs, support testing (IST & UAT) and User training.
• Experience in collaboration with different domains (functions) within Syngenta and third-party Partners (Vendors).

Relevant Experience

• 8 years (+) experience working as SAP MDM / MDG Functional Analyst.
• Should have worked on implementation of MDM.
• Good to have: Exposure to migration of SAP MDM to MDG.

MDM:

• Experience in MDM configuration.
• Experience in Integrating business process requirements with the technical implementation of SAP Master Data Management / Governance.
• Set up Validation (Business) rules, Workflow process, Import/Syndication Maps.
• Setup and use of MDM Transport Management.
• Design understanding of material / products master repository architecture.
• Experience working on SAP MDM Production Support and New Enhancements.
• Knowledge of handling MDM integration with different systems. Ex MDM <> ECC, SFDC etc.
• Understanding the Business problem and the different Master data used in the Organization (say if its Material Master/Customer/Vendor/Finance Master data etc.).
• Develops and implements strategies to translate business requirements and models into feasible and acceptable designs to ensure that business needs are met.
• Once the understanding phase is done Functional Analyst will have to work with vendor to provide a Solution through SAP MDM and then design and Implement the solution end to end.
• Strong hands on experience in MDM Console, Data Manager, Import Manager, Syndicator, Workflow, Data modeling, Standardization, Cleansing and SAP ECC.
• Consultant should try to wider there view for all the different platforms that are used with MDM such as Netweaver , XI, ABAP etc.
• Identifies areas for data quality improvements and helps to resolve data quality problems through the appropriate choice of error detection and correction, process control and improvement, or process design strategies.

MDG:

• Configuration exposure with MDG product / material data objects.
• Experience in UI modelling (Design and Creation of UI, Value restriction and Derivation rules).
• Understanding and familiarity with MDG application framework and various governance API's.
• Able to perform MDG configurations and customizations in areas like data modeling, process modeling, key mapping, duplicate checks, validations, replication and MDG error handling.
• Knowledge in activation and configuration of the MDG modules & components.
• Expertise in Data Model Enhancement, Data Transfer (DIF/DEF), Data Replication Framework (DRF) via ALE / IDOC, key and value mapping.
• Able to perform MDG Configurations and Customizations in areas like Data Modeling, Process Modeling, Key Mapping, Duplicate checks, validations and MDG error handling experience.

General Experience and Prerequisites 

• Excellent written and verbal communication around issues, managing escalations.
• Experience in client facing and managing outsourced partners.
• A Team player with a collaborative attitude, proactive and ability to work under pressure.
• Good understanding of agile ways of working (DevOps model), knowledge on ITIL processes.
• Knowledge of Lean/ 6 Sigma, Design Thinking, Agile methodology.
• Certification in SAP MDM / MDG preferred.

• Bachelor’s degree in graphic design or related field.
• Experience as a graphic designer or in a related field.
• Demonstrable graphic design skills with a strong portfolio.
• Proficiency with required desktop publishing tools, including Photoshop, InDesign Quark, and Illustrator.
• Knowledge or working experience on after-effects is added advantage.
• A strong eye for visual composition.
• Effective time management skills and the ability to meet deadlines.
• Able to give and receive constructive criticism.
• Understanding of marketing, production, website design, corporate identity, product packaging, advertisements, and multimedia design.
• Experience with computer-aided design

Our growing company is in need of an experienced and resourceful Business Development Executive to develop and implement growth opportunities in existing and new markets. 

We're searching for professionals that have a solid track record of creating long-term value for organizations. 

- First and foremost, we- re looking for a leader who understands how to leverage real data and capitalize on business trends and opportunities. 

- Candidates should have strong communication and leadership skills, as well as the ability to manage a diverse team in an evolving industry landscape. Successful applicants should also be willing to travel.

- Oversee the sales process to attract new clients.

- Work with senior team members to identify and manage risks.

- Maintain fruitful relationships with clients and address their needs effectively.

- Research and identify new market opportunities.

- Prepare and deliver pitches to potential clients.