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"•\tOwnership of Program Office activities covering all aspects of program delivery & participants learning experience\n•\tCoordinate with faculty to create best in class learning material - video, reading material, assignment\n•\tSupport faculty and senior managers to ensure that participant’s learning outcomes are met and a high level of satisfaction is maintained\n•\tBe the first point contact for participants, troubleshoot queries and manage discussions \n•\tAssist program director and senior operations and academics managers in planning on-campus sessions, preparing schedules, evaluation, grading and coordinating with faculty (including senior professionals from the industry)\n•\tMonitor participants’ performance and various program trackers to ensure the program is running well in areas of responsibility and escalate cases as needed\n•\tCollate learning material, solutions and grades from faculty and upload to the LMS\n•\tReview course videos to ensure quality\n•\tEnsure infrastructure and technology readiness during on-campus sessions and live webinars during weekends and be available to ensure smooth operations and delivery\n•\tManage, identify and implement processes for smoother program management to ensure a consistent and trouble free learning experience\n•\tCoordinate with IT and Admin to ensure smooth execution at various locations\n•\tTravel to other cities as needed to manage residencies"
