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- Plan, organize, and execute office activities and meetings
- Manage office logistics
- Manage and maintain calendars
- Handle administrative tasks such as filing, scanning, and copying
- Handle bookkeeping
- Complete word processing tasks
- Research and organize data
- Maintain and manage contacts
- Create presentations and documents
- Manage social media
- Gather and organize data for statistical analysis
- Train and supervise other administrative staff
About Us
We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.
The problem we are solving
In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.
Responsibilities:
- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships
- Negotiate contracts and close agreements to maximize profits
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Prepare reports on account status.
- Good knowledge of SaaS and IT sales.
- Collaborate with the sales team to identify and grow opportunities within the territory
- Assist with challenging client requests or issue escalations as needed
Requirements and skills
- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Solid experience with CRM software and MS Office (particularly MS Excel)
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication skills
- BA/BS degree in Business Administration, Sales or a relevant field
Life at Rezo.AI
- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
- Practice autonomy, open communication, and growth opportunities, while maintaining a perfect work-life balance.
- Go on company-sponsored offsites, and blow off steam with your work buddies.
Perks & Benefits
Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentor-ship
Get the best in class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
Why Us?
We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer services problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.
Explore more here
http://www.rezo.ai/" target="_blank">www.rezo.ai
Weblogic Administrator
Company Profile: Nucleus Software has been providing Products and Services to various Global and Regional Financial institutions, from past 36 years. As a pioneer IT Service provider, Nucleus carry deep banking domain expertise and experience on latest technological trends. Nucleus’s developed platforms powers the operations of more than 150 institutions in 50 countries, supporting multiple business veritcals, accessible through Mobile and internet channels.
Job Description
- Overall 7+ years of experience in Oracle WebLogic installation and Administration activities
- Hands on experience on applying patches and bug fixes on WebLogic
- Experience of upgrading WebLogic versions
- Hands-on experience of configuring SSL certificate on Oracle WebLogic and Oracle HTTP server
- Able to troubleshoot issues related to certificate with interfacing systems.
- Knowledge of configuring WebLogic cluster and hand on experience of troubleshooting issues.
- Knowledge of configuring and troubleshooting JMS on standalone and cluster environment.
- Knowledge of configuring and troubleshooting JDBC issues on standalone and cluster environment.
- Should be able to manage day to day activities of application EAR/WAR /lib deployment on WebLogic application server.
- Understanding of Unix operating system and troubleshoot performance related issues.
- Should be able to remediate security vulnerabilities.
- Knowledge of oracle database to troubleshoot performance related issues and perform deployments related to application.
- Knowledge on nucleus CAS production is preferred.
- Should perform day to day operations and deployment and troubleshooting on Non-Prod (DEV, SIT, UAT), PROD and DR environments of CAS application.
- Should understanding of BCP/DR operations to invoke DR application in case of issue with production site.
- Should have knowledge on dev-ops tools, GITLAB preferred and scripting to automate day to day activities.
- Should be able to implement DevopspCI/CD pipeline for application deployment
Compensation max up to 20 LPA
Work Experience: 7 years
Location: Bangalore
A listed organisation in Telecom & Broadband
- Design, develop, implement and maintain our core Oracle applications.
- Maintain our SQL / PLSQL processes.
- Ensure DB availability.
- Proactively manage and maintain security standards and controls by creating storage database structures with high-level security features.
- Actively seek to optimise and simplify our architecture.
- Take ownership of performance and capacity monitoring aspects of the DB.
- Execution of data migration jobs and scripts as required.
- Assist the infrastructure team in sizing hardware used for the DB.
- Support and collaborate with product developers.
- Contribute to the creation and maintenance of disaster recovery plans.
- Work closely with the application vendors, co-ordinate and manage the DBA activities.
- Own and follow up with Vendors/Stakeholders & their DBAs when required.
- Create a reliable backup strategy. Ensure database backups are appropriately
- executed and periodic restorations are exercised to ensure backup quality.
- Determine and document DB policies, procedures and standards.
- Performance testing and evaluation to ensure data security, privacy and integrity.
- Identification of bottle necks and deadlock issues.
- Ensure SLA's & operational KPI’s are met, working as necessary with internal and external support functions when major incidents occur.
- Install upgrades and security patches.
- Alter storage structures to meet the evolving needs of the company.
- Set up database user accounts.
- Train users on how to access the information in the database.
- Find and debug malfunctioning programs affecting the database integrity.
- Create autonomous database backups.
- Regularly update the database security protocols.
Desired Skills:
- Ideally Oracle Certified DB Professional (OCP) with more than 5 years’ experience with Oracle, preferably in a lead role.
- Technical degree preferable (B.E. / B. Tech).
- Must experience with an organisation that has 24x7 reliability on its database.
- Must have experience with Oracle Exadata.
- Must Operating system experience in Linux.
- Must hands on knowledge of Shell scripting on Linux Platform
- Must hands on knowledge of Oracle management tools (Data Guard, RMAN).
- Must hands on knowledge of SQL / PLSQL.
- Experience should include DB design (modelling and normalisation), capacity planning, performance tuning, storage management, back-up and recovery, managing schemas, report generation and DB clustering technologies.
- Knowledge of Partitioning.
- Knowledge of architecture design principles.
- Good problem solver, focused and dedicated developer with ability to work on
- your own as well as with a team.
- Hands on experience with DB standards and end user applications-translating
- capacity requirements into infrastructure deployment technology.
- Strong practical experience of ORACLE in a production environment (Ver 19c).
- Must be a self-starter with a strong attention to detail.
Responsibilities
- Create & Deliver motion graphics for a variety of media like Websites, and mobile devices among others.
- Working with the Video design Lead to understanding the storyboard in creating exceptional motion graphic videos.
- Assist the Video design team in creating the animation styles.
- keep up with the latest motion design trends & brainstorm to create new design ideas for videos.
- Edit raw video footage, Colour correct, and add effects & Transitions to create innovative video deliverables.
Job Summary
We are urgently looking for an Angular Developer with 2-3 Years of experience in Angular5 and above. We are looking for a hands-on person who could design and code a system. The person should have demonstrable experience in a minimum of 3 projects of a duration of 6-12 months (or more). The project should be a full web app (please provide us with the links).Essential Responsibilities:
· Strong understanding of overall web design including basic usability, accessibility, industry standards, architecture, and navigation
· Experience with general user experience concepts and ability to design highly effective user interfaces
· Implement the frontend components and architecture for new features
· Work with backend engineers to specify the APIs that will power these features.
· Architect efficient and reusable front-end systems that drive complex web applications
· Build reusable code and libraries for future use to ensure the technical feasibility of UI/UX designs Optimize application for maximum speed and scalability
· Strong knowledge of frontend optimization, performance techniques, and security design
Required skills:
· Angular (5-12 version)
· Angular: -Rxjs, NGRX, Storybook
· Must know how to create reusable components
· Flexbox/Grid layout experience
· Typescript fundamentals
· JavaScript fundamentals
· Data structures expertise
· HTML/CSS
· ES6
· SCSS
1. Ability to work in a fast-paced environment with minimal supervision
2. Experience in Agile development using JIRA, GIT, Confluence.
3. 3+ years of Experience in node.js + Express.
4. Experience in profiling, debugging & troubleshooting Node.js processes.
5. Strong Experience as a backend developer for REST API design.
6. Strong knowledge of SQL/NoSQLdatabases like PostgreSQL / MySQL or MongoDB
7. Understanding accessibility and security compliance
8. Understanding fundamental design principles behind a scalable application.
9. User authentication and authorization between multiple systems, servers, and
environments.
- Design and build applications for the IOS platform.
- Ensure the performance, quality & responsiveness of applications.
- Collaborate with the team to define, design & ship new features.
- Identify & correct bottlenecks & fix bugs
Requirements :
- Good experience with Objective-C /SWIFT and ISO SDK.
- Good working knowledge in Cocoa Touch.
- Experience with memory management & caching mechanisms specific to mobile devices.
- Experience working with IOS frameworks Such as core data, core animation, core graphics & core text.
- Strong problem-solving skills
- Good understanding of data structures & algorithms & their space & time complexity
- Excellent coding skills - should be able to convert the design into code fluently.
- We love start-ups. Any prior experience building or working in a start-up is a huge plus
Desired Skills and Experience : IOS Developer, Objective C, SWIFT.
What we have to offer?
- An exciting and challenging working environment with passionate and enthusiastic people that builds an entrepreneurial mindset
- Be part of a start-up from the very beginning, work directly with founders, lead your area of expertise, build kickass products and be a part of this exciting growth journey of changing the world
- Best in class salary + ESOPs