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Customer Support Executive Role (For ERP Software, Accounting & GST)

Company: Torero Softwares Ltd

Location: Lower Parel East, Mumbai (On-site, Full Time)

Working Days: Monday – Saturday

Timings: 10:00 AM – 7:00 PM

Role Overview

This role involves supporting existing customers using our ERP software. The support is focused on accounting operations, billing, and GST-related queries. The position requires regular customer interaction and live problem-solving.

Key Responsibilities

• Handle customer queries related to ERP software usage
• Resolve accounting entries, billing, and GST-related issues
• Guide customers step-by-step during live calls
• Provide remote support using AnyDesk / UltraViewer
• Escalate complex issues when required

Mandatory Eligibility

• Commerce background (B.Com / M.Com or equivalent)
• Basic understanding of accounting entries
• Comfortable communicating with customers on calls
• Willing to work on-site at Lower Parel, Mumbai
• Freshers who are good in accounting can also.

Interested Candidates Can Apply Now

Work Mode: Hybrid

Need B.Tech, BE, M.Tech, ME candidates - Mandatory

Must-Have Skills:

● Educational Qualification :- B.Tech, BE, M.Tech, ME in any field.

● Minimum of 3 years of proven experience as a Data Engineer.

● Strong proficiency in Python programming language and SQL.

● Experience in DataBricks and setting up and managing data pipelines, data warehouses/lakes.

● Good comprehension and critical thinking skills.

● Kindly note Salary bracket will vary according to the exp. of the candidate - 

- Experience from 4 yrs to 6 yrs - Salary upto 22 LPA

- Experience from 5 yrs to 8 yrs - Salary upto 30 LPA

- Experience more than 8 yrs - Salary upto 40 LPA

Oracle Fusion HCM Functional Consultant (Oracle workforce compensation and Talent Management)

 POSITION SUMMARY

·    7-9+ years experience in Oracle Cloud.

·    Must have experience in Oracle Fusion Cloud HCM Modules (Oracle workforce compensation and Talent Management).

·    End to end configuration of above Modules.

·    Create and update configuration books.

·    Support the preparation and execution of test scripts and resolve testing defects.

·    Create and update functional design documents.

·    Release upgrade testing.

·    Securities.

·    Good presentation and communication skills - Responsible for communicating and escalating project issues to the team leads.

·    Responsible for project deliverables from offshore for HCM Modules.

·   Exposure to structured software development life-cycle methodology.

·   Experience of working with multi-cultural teams in a geographically diverse environment.

·    Experience in creating workflow and security for the module.

·    Good to have experience in Redwood theme and Visual builder studio.

WeAssemble is looking for an Email Marketing Executive to support and build marketing communications. We are looking for an intermediate-level marketing professional with a track record of delivering predictable and sustainable results in a fast-paced environment.

This position collaborates closely with the Digital team, Marketing Data Operations, IT for marketing automation, and stakeholders from multiple business units.

Responsibilities

●       Control and direct the email marketing channel, as well as the related analysis

●       Create engagement strategies based on an understanding of customer needs and intent.

●       Support the execution of automated lead generation programs

●       Develop and manage digital templates (emails, landing pages, programs) within the marketing automation platform.

●       Marketing Automation Platform expert

●       Meet or exceed internal SLAs and seamlessly coordinate across time-zones as needed

●       Work in partnership with Marketing Automation Segment Liaison to optimize campaign requests to meet business goals.

●       Take ownership of marketing technology platforms

●       Analyse and report on the performance of channels and campaigns.

●      Make it easier to report on marketing impact.

●       Work closely with internal and cross-functional stakeholders (Design, Brand, Legal, Business Units, etc.) to design and approve email campaigns.

●       Ensure that email permissions are followed.

●       Implement best practices for email marketing.

●       Aid in the evaluation of new innovative opportunities to increase engagement and/or results.

●       Keep up to date with changes/developments in the IT sector through self-learning, training, and research

Desired Candidate Profile

●       3+ years outreach experience with working on a marketing automation platform such Woodpecker, Apollo.io or we connect

●       Must be able to demonstrate a high level of marketing automation

●       Excellent communication skills written, verbal, presentation

●       Proven ability to work in a collaborative environment as well as being a motivated, self-starter

●       Keep up-to-date on email and marketing automation best practices with regard to marketing automation capabilities, testing and projected results.

●       Report on critical email and marketing automation campaign metrics

●       Understand lead scoring and nurturing programs as it pertains to execution of email and marketing automation campaigns

●       Support the execution of automated lead generation programs

●       Build and execute test strategies, including A/B multi-variant testing, to drive qualified traffic and revenue-building activities

●       Monitor the campaigns and make necessary changes to generate the lead. 

Role: HR Manager

Location: Mumbai (Bandra West)

About Qrata 

We match top talent with highly competitive career opportunities with leading startups in India and globally and address hiring challenges, recruitment brand marketing, with innovative and collaborative strategic consulting. 

About the company we're hiring for 

Our client is a technology company that focuses on transforming how the next billion urban Indians rent their homes. It is India's only fin-tech powered, end to end, digital home rental platform. They are backed by some of the leading real estate developers like Lodha and Godrej and top tier VCs. They have a total of 12 investors and some of the leading ones are Cred and Dream 11.

Job responsibilities include, but are not limited to: 

● People Management & Leadership: Lead the P&C team to continue developing People & Culture processes as outlined below. Continue to develop the existing team of People leaders through coaching, mentorship, and leadership. Recruit and hire new P&C staff as needed. 

● Employee Lifecycle Management: Oversee the end-to-end employee lifecycle from onboarding and development, through to transitions and exits, creating a positive experience for all employees and driving engagement. This will include the development of a data-driven framework for continuous improvement in all aspects of the employee experience. 

● Talent Acquisition and Recruitment: Partner with talent acquisition team on strategies including job description creation, vacancy advertising, candidate screening, interviewing, and hiring processes - ensuring the adoption of best practices in inclusive hiring. 

● Compensation and Benefits: Develop and implement a competitive compensation philosophy and benefits strategy that motivates employees, supports retention, and attracts new talent. 

● Talent Management and Succession Planning: Implement comprehensive talent management strategies that ensure the right people are in the right roles, manage performance, provide career development opportunities, develop skills matrices, and oversee promotions and transitions. Develop and execute succession-planning strategies that ensure business continuity and support our future growth. 

● Learning and Development: Develop and implement comprehensive learning and development programs, focusing on the skills and knowledge that employees need to excel in their roles. Develop a strategic L&D program to support Parachute’s leaders to help the company level up and scale. 

● Diversity, Equity, and Inclusion (DEI): Champion DEI by fostering a work environment that values diverse perspectives, promotes equal opportunities, and is inclusive of all employees. Develop policies and procedures that reflect the company’s DEI-B Values. 

● Employee Relations: Create and support a program that strengthens relationships between employees and the organization, resolving workplace conflicts, handling disciplinary procedures, and promoting employee well-being. Use metrics to address systemic issues, define root problems of employee-relation issues, and create programs to systematically address them. Support existing P&C team currently responsible for this function. 

● Legal Compliance: Ensure all HR policies and practices comply with local, state, and federal labor laws and regulations. 

● Organizational Development, Design, and Change Management: Drive organizational development and design efforts, working in collaboration with senior leaders across the organization to develop key HR staffing plans for new and existing departments. 

● HR Metrics, Analytics, and Strategic Investment: Implement a comprehensive HR dashboard that tracks key metrics across all HR functions. Utilize data analytics to inform strategic decision-making and guide investment in new full-time employees (FTEs), thereby maximizing profitability and optimizing capital deployment. 

What will set this person apart: 

● Proven business leader with 3+ years of leadership or management experience, in a leadership role within Human Resources. 

● Experience working in a high-growth tech startup or similar fast-paced industry is strongly preferred. 

● Demonstrated expertise in various aspects of HR management, including but not limited to talent management, learning & development, compensation strategy, and legal compliance. 

● Experience managing the end-to-end employee lifecycle and succession planning. 

● Proven track record of strategic thinking and decision-making ability, with the capacity to manage a critical function within the company. 

● Experience leading a team of HR professionals and working closely with senior leaders andexecutives in an organization. 

● Strong understanding of HR metrics and data-driven decision-making. 

● Excellent communication, negotiation, and presentation skills. 

The role will be in person from Monday to Friday. 

We take pride in letting you know that you are interviewing with the world's largest Edtech Company and the reason for our exceptional growth lies in the DNA that we have. A true Byjuite defines his/her own limits in terms of efforts and rewards. There is no bar on the amount of incentive you can earn. Average incentive earned by a BDA in the system is around 30k monthly but our best associates make even 70-80k of incentive every month apart from their fixed salary. On an average, a performing associate gets his 1st opportunity in 1.5-2 years to become a manager and head a team of 20 people. And we have seen that the best of the associates can even become a manager even before completing a year. 

The entire development journey will have two phases: 

5 day SGDP (Sales Grooming & Development Program) 

4 weeks OJT (On the Job Training) 

1) SGDP (Sales Grooming & Development Program) 

To begin with , you will be enrolled for a 5 days Sales Grooming & Development Program. The SGDP would be virtual (Work from Home) and will include theoretical aspects of BYJU’S sales process. 

• You will get well-versed with the organization, our products, and how to interact with customers. ● You will be involved in various activities during this phase & you will be rigorously evaluated at different intervals. 
• During this period, you will gain knowledge, a platform to practice your sales skill as well as feedback to enhance your capabilities from our team of experienced facilitators. 
• These 5 days are purely invested in your learning and there would be no remuneration provided during this period. 

The enrolled candidates who satisfactorily complete the SGDP phase will be given an opportunity to move to the next phase which is i.e On Job Training(OJT). 

OJT involves a 4 weeks training program which will be in Bangalore/Delhi location and on successful completion of this training program,applicants will be given an opportunity to join us as a Business Development Associate with BYJUs. 

2) OJT (On the Job Training) 

• The OJT Phase will start for the candidates who have successfully cleared the SGDP. 
• Candidates will be expected to generate revenue by implementing the theoretical knowledge acquired during the first phase into practice during the final 4 weeks of the OJT phase. 
• Following the completion of the OJT, all input and output numbers will be closely monitored and reviewed to evaluate your eligibility to apply for the Business Development Associate (BDA) position at BYJU'S. 

Only qualifying trainees will become eligible to be offered as BDAs. (Subject to approval from management). 

The entire role will be for 6 days a week(Monday would be an off). The assessment parameters will include performance metrics, process adherence, behavioural aspects, quality audits, and feedback from the manager/ trainer and HR Team. Upon successfully passing the training program, you become eligible to be offered the role of BDA - Inside Sales at 8 LPA(5 fixed + 3 variable). You will be able to start the job in the offered 'Role location' only after you join the organization as a BDA 

Allowance (ATP during OJT): INR 1250 / Week + INR 1250 Travel Allowance Once in Tenure 

STIPEND (ATP during OJT): Additional Stipend of 18000 for target completion of 3 valid sales and 6 valid conduction 

CTC (BDA - post qualification after training): INR 8,00,000 (5 Lakh fixed pay + 3 lakh performance pay) for Inside Sales

You might be feeling that working at Byju's has so many benefits. But, frankly, there is nothing called free lunch. You will have to be extremely committed to your effort and be target oriented in every aspect. An applicant trainee works for a 6 days work week in the first two weeks of SGDP and 6 day work week in OJT tenure. The day starts at 9:30 am and ends at 9 in the evening; apart from it few assignments need to be completed on a daily basis during the SGDP Phase and his main work throughout the day is to find potential customers by connecting with all the customers of the region who download our app. On average, you will be expected to connect to 120-140 customers and schedule one on one meetings with potential ones. We measure everything from your input effort, quality, and output. In a nutshell, you work with strict targets - call customers - book counselling sessions - visit them in person - sell the courses we have - take-home truck loads of money in the form of incentives and salary.

We have an Urgent Job Opening for Female Executive Assistant to Director @ Andheri (West)

Job Role:

Scheduling daily meetings on behalf of Director.

Diary management including travel, meetings & conference management.

Acting as the point of contact among employees, clients and other external partners.

Managing the directors day-to-day calendar, including fixing appointments and prioritizing the most sensitive matters.

Prepare weekly, monthly or quarterly reports.

Required Skills:

Excellent verbal and written communications skills.

Outstanding organizational and time management skills.

Must have minimum 3 years of relevant experience as a Executive Assistant to Director.

Only Female Candidates can apply.

Interested candidates can send their updated CV.