11+ ACD Jobs in India

Remote Opportunity

Contact Center Solution Design and Implementation

IVR Systems Development (Google CCAI, Genesys Cloud, Amazon Connect, Five9, Cisco, Avaya, or other CCaaS platforms)

API, Web Services, Messaging, CMS, Ticketing Systems, and Backend Integrations

Automatic Call Distribution (ACD), Computer Telephony Integration (CTI), Call Routing, Queues, RTI, Queue Management, Skill-Based Routing, and Escalation Paths

Live Agent Operations (Disposition Codes, AHT, Warm/Cold Transfers)

Call Flow, Agent Script, and Customer Workflow Design

SIP and Telephony Integration

Communication and Interpersonal Skills

Team Collaboration and Independent Work Abilities

As a Key Account Manager (KAM) in 2026, the role has shifted from being a "relationship manager" to a "strategic growth architect." You are now expected to use AI-driven insights to predict client needs and act as a consultant rather than just a vendor.

Below is a modern, professional Job Description for a KAM.

Job Title: Key Account Manager (KAM)

Role Overview:

We are looking for a Key Account Manager to oversee and nurture our most valuable client relationships. In this role, you aren't just a point of contact; you are a strategic partner. Your goal is to deeply understand the client’s business objectives and align our solutions to help them achieve long-term success. You will manage a high-value portfolio, ensuring retention, identifying expansion opportunities, and driving mutual profitability.

Key Responsibilities:

• Strategic Partnership: Build and maintain long-term, trusting relationships with "big player" clients, acting as their primary advocate within our company.
• Account Growth (Upselling/Cross-selling): Identify "white space" opportunities within existing accounts to introduce new products or services that solve specific client pain points.
• Predictive Problem Solving: Use data analytics and AI tools to monitor account health and proactively resolve issues before they escalate.
• Contract Negotiation: Lead complex negotiations for contract renewals and pricing agreements, ensuring terms are beneficial for both parties.
• Cross-Functional Leadership: Collaborate with Marketing, Product, and Support teams to ensure seamless delivery and tailored solutions for your key accounts.
• Market Intelligence: Stay ahead of industry trends and competitor moves to provide your clients with consultative insights that position them for success.

Required Skills & Qualifications :

• Relationship Management: Proven ability to manage large-scale accounts and build rapport with C-suite stakeholders.
• Commercial Acumen: Strong understanding of P&L, budgeting, and financial forecasting.
• Analytical Thinking: Proficiency in using CRM software (Salesforce, HubSpot) and AI-driven dashboards to interpret customer data.
• Negotiation & Persuasion: Expert-level communication skills with a track record of closing high-stakes deals.
• Adaptability: Ability to pivot strategies in a fast-paced, digital-first market

Job Title : Security Operations Centre (SOC) Analyst (L2/L3)

Experience : 6.5 to 9 Years

Location : Gurgaon (Hybrid – 3 Days Office / 2 Days WFH)

Budget : Up to ₹22 LPA

Joining : Immediate to 15–20 Days (Buyout Available)

Drive Date : Virtual Drive on 19th June

Note : Preference for candidates from Delhi NCR. North India-based candidates must be open to relocate to Gurgaon. No remote option available.

About the Role :

We are hiring a skilled SOC Analyst to join our Security Operations Centre (SOC).

The role involves proactive threat monitoring, incident response, forensic investigations, SIEM management, and collaboration across IT security domains to strengthen our cyber defense posture.

Mandatory Skills : SOC/NOC operations, SIEM tools (e.g., Splunk/QRadar), network security, malware analysis, vulnerability assessment, log analysis, Windows/Linux OS, packet capture tools (Wireshark/Netmon), firewalls, EDR, IDS/IPS, DLP, AV solutions.

🎯 Key Responsibilities :

• Monitor and analyze security events to identify threats across networks and endpoints.
• Perform threat detection, triage, investigation, and escalation of cybersecurity incidents.
• Execute forensic analysis and malware containment processes.
• Manage SIEM (health checks, alerting rules, integrations, vendor coordination).
• Conduct vulnerability assessments, patch impact analysis, and ensure timely remediation.
• Collaborate with internal IT teams for secure implementation of new initiatives.
• Analyze logs from security tools like SIEM, DLP, AV, EDR, etc.
• Prepare and maintain security documentation, SOPs, and incident reports.

🛠 Required Skills :

• 3 to 5 Years’ hands-on experience in a SOC/NOC environment.
• Expertise in SIEM solutions, firewalls, EDR, IDS/IPS, AV, DLP, and vulnerability scanners.
• Strong knowledge of Linux/Windows OS, system logs, and hardening practices.
• Proficient in packet capture analysis tools like Wireshark or Netmon.
• Excellent problem-solving and communication skills.
• Experience in security impact analysis for patches and third-party advisories.

✅ Preferred Certifications :

• CEH – Certified Ethical Hacker
• GIAC – GCIH / GCIA / GCED (or equivalent)

Required Experience

3 - 8 Years

Skills

Java/J2EE,

Spring,

microservices

+ 1 more

• Develop unit, integration, and functional tests within Grails/Java and contribute to new architectures design for multi-tier Java EE-based products in a SOA environment.
• Interact with Business Analysts to understand software build configuration and testing processes, documenting application functionality and programming accordingly.
• Collaborate with a talented software team to work on various types of applications, ensuring the building of backend APIs using Java-based technologies.
• Stay updated with the latest trends and technologies, conducting POCs on new technical stacks to support and maintain a portfolio of applications.
• Utilize core Java skills to define, design, develop, integrate, test, deploy, maintain, and troubleshoot applications and tools written in Java and other related languages.
• Provide technical expertise in Java development, including Spring, Hibernate, and building scalable solutions for large web application deployments.
• Participate in the full SDLC, from requirements and design to development, testing, and deployment, ensuring the implementation of best practices and industry-standard procedures.
• Possess hands-on experience with Java, J2EE, Spring Boot, microservices, and web services, while also demonstrating proficiency in writing enterprise-strength code and developing backend APIs.
• Work in an agile environment, supporting users by developing documentation and offering assistance with tools, while promoting established development standards and change control procedures.

This can be a great career move to accelerate your own growth.

Ideal candidate should have the below experience/qualities:

• Proven expertise in growth of the Company through various digital marketing channels
• Proficient in paid marketing, influencer marketing and other growth channels
• Minimum of 5 years of work experience with a focus on online marketing
• Successful track record in accelerating customer acquisition, growth plan
• Preferable work experience in the E-commerce industry
• Ability to deliver strong results
• Desire to work in a fast-paced start-up environment & immerse in an amazing learning experience
• Should have great written and spoken English
• Sound knowledge in MS Excel, Google Analytics, CleverTap and other digital tools. 

Roles and responsibilities of this role would include the below:

• Owner of customer acquisition for the business.
• Build long-term strategies for customer acquisition and lead the team in execution 
• Use data and market intelligence to drive acquisition efforts 
• Identify new growth opportunities (including new platforms, channels, and advertising and integration opportunities) to acquire new users.
• Work with cross functional team (Product, Tech & Marketing) to establish growth strategies 
• Create, manage, and experiment with new user acquisition campaigns
• Create relevant customer segments, analyze trends and prioritize campaigns
• Develop strategic customer acquisition plans to drive profitable growth.
• Analyze data to monitor revenue performance and uncover areas for improvement. 
• Oversee all digital channels of the Company including SEO, SEM, Email, Social Media, Influencer marketing and other marketing activities.
• Take high level brainstormed idea to actual implementation, tracking and analyzing
• Create weekly and monthly marketing plans and budgets for our different channels.
• Build strategic relationships and partner with key industry players, agencies and vendors for lead generation.

Skills Required:

• Must worked on Enterprise Mobile app designs.
• Must understand user behaviour based designs
• Must have UX knowledge and exposure in building or improving UX  
• Should have used Figma and Adobe XD

            Responsible of Monitoring Team members’ daily activity

            Responsible for Manage the team, fix performance metrics and periodical performance review

            Responsible for Effectively handle employee grievances and communicate

            Excellent English communication skills- The ability to communicate effectively is a core skill required to be a successful recruiter.

            Responsible for handling IT requirements from US based clients.

            Responsible for full-cycle recruiting: interview, offer, negotiation and closed candidates for assigned requisitions.

            Sourcing from Job Portals (Monster, Dice, Career builder, Yahoo Hot Jobs), Making job postings on the Job Portal.

            Well versed about US Terms like W2, C2C, 1099, US Visas, etc.

            Responsible to work on Contract, Permanent & C2H (Contract to Hire) positions.

            Responsible for Coordinating fulfillment of other formalities such as background check, drug test etc. leading to joining post placement.

            Responsible for achieving a good conversion ratio of submittals into interview and placement.

            Responsible for Strategy Development process which includes understanding client requirements & mapping the relevant targets.

            Must be having capability to work with a team or individually.

            Maintain close contact with candidates/Vendors/ recruiters/offshore team.

            Publish progress report to management every week.

            Updated about technologies of the Client requirements and knowledge of current IT trends.

1. We are looking for champions for scalable web application development with experience in

Job Description:

• Works with team to drive improvements in code quality via manual testing
• Works to develop and execute QA strategies to meet and exceed corporate quality goals
• Delivers on capabilities for the product suite automation strategy
• Develops manual and automated test cases and configurations needed to meet testing of business requirements
• Executes test cases/scripts to ensure delivery of quality software applications, including Systems Integration, Regression, and Performance Testing 
• Generates test data to support the requirements and test case for various test phases
• Building and maintenance of quality standards as well as enforcing technical and testing standards
• Creates logs to document testing phases and defects
• Monitors and tracks resolution of defects and takes part in daily standup 
• Designs, monitors, and analyzes quality assurance metrics such as defect, defect counts, test results, and test status
• Identifies opportunities to adopt innovative testing technologies and techniques
• Looks beyond the obvious for continuous improvement opportunities

Qualification and Experience Requirements: 

• Bachelor’s Degree in computer science, computer engineering, or other technical disciplines, or equivalent work experience required
• 3+ years of experience in Technology, with an emphasis on QA, and proven ability in writing test cases, running functional or performance tests, and managing defects
• Solid experience in test-driven development, unit testing, functional testing, system integration testing, regression testing
• Must have proven analytical and problem-solving skills to help validate, verify, communicate & report software application issues
• Proficiency in written and spoken English
• Solid knowledge of QA methodologies, SDLC and STLC
• Working knowledge of test management software like Jira
• Strong in analytical skills and should be a team player
• Competent in executing test cases and passionate about quality
• Ability to handle conflict effectively

Understand the Business requirement and design,develop web application with Web API, C#, OOPS  and Entity Framework.

• Design, develop, and unit test applications in accordance with established standards.   
• Preparing reports, manuals and other documentation on the status, operation and maintenance of software.   
• Analyzing and resolving technical and application problems   
• Adhering to high-quality development principles while delivering solutions on-time and on-budget   
• Providing third-level support to business users.   
• Compliance of process and quality management standards   
• Understanding and implementation of SDLC process   

• 2+ years of experience in Web API, C#.Net, OOPS and Entity framework
• Minimum 1+ years of experience on Web Application development HTML, CSS, JavaScript/JQuery, Entity framework and Linq Queries
• Must have a good exposure on query writing and DB management for writing stored procedures/ user-defined functions

Secondary Skills

• Experience in analysing existing code and debugging.
• Should have a solid understanding of the SDLC processes (Design, Construction, Testing, Deployment)
• Proven experience of delivering on-time and with quality
• Should have good unit testing skills to review his own development and identify all the defects and get it fixed before releasing the code
• Should have experience in developing ERP applications or Database Intensive Data Entry applications.
• Been on a same role for a period of 2 years or more
• Hands on experience of configuration management and version maintenance
• Full stack developers with experience in Developing products with Angular and C# APIs, from ground-up will be a plus.