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Live Agent Operations (Disposition Codes, AHT, Warm/Cold Transfers)

Call Flow, Agent Script, and Customer Workflow Design

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Communication and Interpersonal Skills

Team Collaboration and Independent Work Abilities

Position:

Oracle Cloud Technical

Location:

Hyderabad or Bangalore

Overview:

Recognized on the Inc. 5000 fastest growing companies in the US, Peloton is one of the largest and fastest growing professional services firms specializing in Integrated Cloud Solutions for Enterprise Resource Planning, Enterprise Performance Management, Supply Chain Management, Human Capital Management and Big Data and Analytics. Peloton has the vision and connected capabilities to help CFOs, CIOs and business leaders to envision, implement and realize the benefits of digital transformation. Companies that are equipped with the right information, have the know-how, and the enabling technology to consistently leverage analytics will gain a competitive advantage. Our people are recognized as some of the best minds and most committed people in the industry. We believe in quality. We appreciate creativity. We recognize individual contributions, and we place trust in our team members. And…we love what we do. 

Peloton provides Advisory, Consulting, and Managed services with deep functional and technical expertise specializing in serving clients in the Life Sciences, Retail, Manufacturing, Insurance, Aerospace and Defense and Financial Services industries. Our business and technology professionals provide a unique perspective, proven experience, with an innovative and collaborative approach to achieve results for clients. 

If you are interested in being part of our high performing and growing organization – and have strong business and technical expertise; especially as related to Oracle Cloud Applications, Integrations, and Reporting experience, you may be a good fit for our team. Peloton has a unique opportunity for an experienced Oracle Applications Technical Manager to play a hands on role with an ability to lead and manage a growing team of technical consultants.   

Responsibilities

Responsibilities will vary depending on the level and experience of the individual. The Oracle Cloud Technical - Manager will provide oversight and work as a hands-on manager supporting a team of developers. The Manager will work as part of a project team to deliver analytical, solution-oriented services to Fortune 1000 clients. Based upon experience, specific responsibilities may include: 

• Act as Oracle Technical Lead on projects: leading the architecture, creating technical designs, and leading a team of Cloud technical consultants (Integrations, Reporting & PaaS).
• Provide technical solutions in Oracle Cloud modules and custom development, for the issues raised by the business.
• Understand the Data conversion / migration strategy, gather requirements and propose technical approach.
• Defining new and refining existing solutions using industry best practices for enterprise data management and data integration
• Continuously engage with project managers, Onsite teams to obtain information necessary for a robust solution and smooth delivery.
• Contributing to continuous improvement and development of Peloton processes and intellectual property
• Provide guidance and advice to technical developers to help them improve their technical and professional skills
• Review technical solutions and code to ensure adherence to best practices and to help team achieve industry leading quality and performance of objects assigned to our offshore development center 

Required Experience & Skills

·       Qualified candidates should have a B. Tech or M.C.A degree from recognized universities.

·       6 to 13 years of experience in Oracle Applications that includes 3-4 years of experience in Oracle cloud Technical (Reporting, Integrations and PaaS development).

·       Working knowledge of Oracle Fin, SCM, Mfg modules’ data models and functionality.

·       Must have at least 5 years of hands-on integration experience, with deep understanding of SOAP/REST API and multiple integration platforms.

·       At least 5 years of SQL experience and a strong understanding of interface mechanisms in and out of Oracle Cloud including Web Services and File Based Data Import and Export (FBDI).

·       Must have knowledge of open interfaces, AR Invoices, GL Journal, Projects, Requisitions, PO, Customer, AP Invoices. SCM modules are also required.

·       At least 2 years of experience leading team of 10+ resources, with ability to provide mentorship and training to others.

·       Experience and expertise in writing technical specifications in a Fusion Cloud/Middleware environment.

·       Experience working with customers directly including technical architects, functional consultants and developers.

·       Fit with Peloton culture and company values: teamwork, innovation, integrity, service, “can-do” attitude, and speaking your ideas.

·       Enthusiastic, energetic, and highly driven, with the desire to learn our business

·       Excellent analytical and problem solving skills.

·       Strong consultancy skills including consulting experience with excellent written and verbal communication skills.

·       Proven ability to work remotely and independently in support of clients and across multiple initiatives.

Additional Desired Skills

·       Certifications in Oracle Cloud applications Integrations

·       Experience leading solution workshops and mentoring junior staff. 

Compensation:

• Competitive base salary with performance based bonus
• Vacation, Leave, and Holiday pay
• Group Medical Insurance
• Group Term Accident & Life Insurance

Peloton Group is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Job Description

• Strong understanding of the Ruby programming language and Rails framework
• Proficiency in Javascript including experience with React, Angular or Vue.
• Database understanding (Postgres / MySQL).
• Previous experience maintaining production applications.
• Focus on writing clear, maintainable, tested code.

Skills Required

• Navigating and understanding a large codebase.
• Experience with Git, continuous integration and regular deployments.  Understanding and appreciation of UX and usability.
• Excellent communication skills and diligent ability to contribute to the team by performing code reviews.
• Writing tests using Rsp,c and Capybara.

Hello,

Greetings for the day !!!

We are hiring "Technical Support L2 - Partner Engagement" for one of the international MNC specialized into Hardware & Networking based @ Mumbai/Pune/Bangalore !!!

Position: Technical Support L2

Qualifications: Any graduate/Diploma

Experience: 2+ yrs

Job Description

1. Troubleshoot Microsoft Office Products (O365)
2. Windows 10 desktop issues
3. Windows updates and driver issues
4. Basic concepts of networking
5. Ping
6. DNS
7. Web Browser Troubleshooting
8. RingCentral Phone Systems
9. Excellent Communication Skills
10. Excellent Customer Service
11. Outlook Troubleshooting.
12. Third party application installation and troubleshooting (using reference guide)

Shifts –Rotational – US/Night Shifts
(Candidate will be required to work in US/Night shifts, we will not be able to commit on shift timings, since shift timings will be dependent on the preferences of the client)

Location – Position can be based out of Pune, Mumbai or Bangalore – however interviews will happen at Mumbai location.

Notice period – Max 60 days

• Analyze system requirements and prioritize tasks
• Write clean, testable code using .NET programming languages
• Develop technical specifications and architecture
• Test and debug various .NET applications
• Review and refactor code
• Deploy fully functional applications
• Upgrade existing programs
• Support junior developers' work
• Document development and operational procedures

HYPERION EPM, HYPERION FINANCIAL REPORTING, oracle EPM, EPBCS, ODI, EPM, FCCS, DMEE, EPMA, SQL, PYTHON SCRIPTING, MAXL, MIGRATION, OPTIMIZATION, DRM, XMLA, smart view, IMPLEMENTATION

Requirements

• High self motivation to lead & build projects from beginning to end;

• You've shipped multiple products and are willing/able to demonstrate how you solved specific problems to solve users needs;

• Excellent communication in presenting your code and communicating what problems they are solving while giving/receiving feedback;

• Ability to quickly grasp goals and requirements from light specifications;

• Must be able to effectively & efficiently work with stakeholders spreads across many timezones;

• 3+ years of experience working in a modern commercial web development environment and shipping solid product;

• Proficiency using HTML/CSS/Javascript/AJAX;

• Solid understanding of the full web technology stack (e.g. HTTP, cookies, asset loading, caching, REST, Thrift);

• Past experience or familiarity with architectural patterns of large, high-scale web or mobile applications;

• Experience building and using continuous development environments; • Demonstrated design and UX sensibilities;

• Rigor in A/B testing, test coverage, and other web best practices;

• Analytical and strong quantitative skills, plus experience combining code and math;

• Familiar with most of the following: Microsoft Stack, Python, Node.js, Docker, AngularJS.

Perks

Ground floor opportunity with the team; shape the strategic direction of the company.

Work with sharp, motivated and passionate co-workers spread across many regions.

Rare opportunity to make real positive impact on the world!