Voice Engineer

at Think n Solutions

*Apply only if you your notice period is less than 45days.

Job Description:
Responsible for Maintenance and Administration of following PCCE/UCCE/IPCC components.
Experience in Development / Maintenance of ICM Scripts is a must
Experience in Development / Maintenance of CVP Scripts is a must.
Experience in troubleshooting any 3 of following components would be required.
- EIM / ECE
- Cisco unified communications manager
- Cisco unity server
- Cisco unified contact center
- Cisco voice portal
- CUIC Reporting
Experience in troubleshooting issues within the following would be an added advantage.
- Teleopti
- Knoahsoft ex

*Cisco certifications would be a plus.

Primary responsibilities:
- Perform day to day task on above components
- Understand business requirements from the business analysts and deliver them
- Work on incidents / requests reported by operations team
- Perform daily health checks of the components
- Help operations team with QA and UAT for any new developments
- Maintain up-to-date documentation.