Software Engineer

Customer Success Manager

Job Type: Full Time

Job Location: Malad Mumbai

Experience: 1 - 2 Years

Rotational Shift: 02:30 pm to 11:30 pm05:00 am to 02:00 pm08:00 pm to 05:00 am

About the Role:

We are looking for a Customer Success associate with strong experience in client management, customer success, support or account management. One should have a strong understanding of investment management workflows and operations, client facing experience and ability to manage multiple projects and work collaboratively.

Responsibilities:

1. Answering day to day client queries and providing creative solutions
2. Working on large scale project that optimize our clients’ workflows
3. Training clients on the EDS platform
4. Helping to improve client documentation, writing help articles, or creating how to videos
5. Becoming an expert on the EDS platform

Desired Skills / Qualifications:

1. Candidate should possess a Bachelor or master’s degree in finance or Applied Statistics & Analytics.
2. Experience of working at financial services/technology company((ie FactSet, MSCI, Enfusion, S&P, etc).
3. Ability to manage multiple projects and work collaboratively.
4. Should have excellent writing and verbal communication skills.

Benefits and Perks:​

1. Atmosphere of growth and opportunity
2. Collaborative culture of smart, young and dedicated people
3. Super modern WeWork office with the cappuccino on tap, ping pong tables, and exciting atmosphere
4. Other perks and employee benefit

As an IT Technical Lead, you will play a crucial role in managing and leading a team of IT professionals. You will be responsible for providing technical guidance, overseeing project execution, and ensuring the successful delivery of IT solutions. Your expertise will be instrumental in driving innovation, implementing best practices, and maintaining a high level of technical excellence within the organization.

Key Responsibilities:

Team Leadership: Lead a team of IT professionals, including developers, engineers, and support staff. Provide guidance, mentorship, and technical expertise to ensure team members' growth and success. Foster a collaborative and positive work environment.

Technical Strategy and Planning: Develop and implement a strategic technical roadmap aligned with the organization's goals and objectives. Stay up to date with emerging technologies and trends, and assess their applicability to the organization's IT infrastructure. Make recommendations for technology adoption or enhancements.

Project Management: Oversee the execution of IT projects, including resource allocation, task assignments, and timelines. Collaborate with stakeholders to gather requirements, define project scope, and ensure successful project delivery. Monitor project progress, identify and mitigate risks, and resolve issues as they arise.

Technical Expertise: Serve as a subject matter expert in various IT domains, such as software development, infrastructure management, cybersecurity, and data management. Stay informed about industry best practices and provide guidance on technical standards, frameworks, and methodologies. Conduct research and evaluation of new technologies to support business objectives.

Collaboration and Communication: Collaborate with cross-functional teams, including business stakeholders, product managers, and other IT teams. Effectively communicate technical concepts and solutions to both technical and non-technical stakeholders. Foster strong relationships with external vendors and partners.

Troubleshooting and Issue Resolution: Assist in troubleshooting complex technical issues and provide guidance to team members in resolving them. Identify root causes, implement corrective actions, and develop preventive measures to avoid similar issues in the future. Ensure the timely resolution of critical incidents.

Continuous Improvement: Drive continuous improvement initiatives within the IT department by identifying areas for optimization, streamlining processes, and implementing automation where applicable. Promote a culture of innovation, learning, and knowledge sharing within the team.

Qualifications and Requirements:

Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).

Proven experience in a technical leadership role, managing and leading a team of IT professionals.

Strong technical background in one or more IT domains, such as software development, infrastructure management, cybersecurity, or data management.

In-depth knowledge of industry best practices, emerging technologies, and trends.

Proficiency in project management methodologies and tools.

Excellent communication and interpersonal skills, with the ability to convey complex technical concepts to both technical and non-technical stakeholders.

Strong problem-solving and troubleshooting abilities.

Demonstrated ability to drive innovation, implement process improvements, and foster a culture of continuous learning.

Exp. Level: 5+ Yrs

Proven experience as a. NET Developer

Familiarity with the ASP. NET core framework, SQL Server, Web API, and Microservices

Understanding of Agile methodologies

Excellent troubleshooting and communication skills

Required Skills: ASP. Net Core Web API, and React Js

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http://cliff.ai/">Cliff.ai is the world's leading business observability platform. It is a complete paradigm shift in the way companies monitor their business processes.

We are a small team - based across London and Indore - with a big vision and are growing rapidly. We’re a Techstars company, and are backed by some of London’s biggest VCs. We have been awarded UK’s ‘Startup of the Year’ and also featured by Forbes as a startup 'set to blaze a trail'.

http://Cliff.ai">Cliff.ai recently got acquired by https://gtmhub.com/">Gtmhub- the world’s best business
orchestration platform, powered by the proven OKR methodology. They support over 500,000 users across 75 countries and 1,000+ organizations including Red Hat, Adobe, Societe Generale, and TomTom.

A smart, multi-talented product designer who has an eye for design and possesses a “design thinking” mindset in putting yourself in the users’ shoes. The ideal candidate will be highly creative and strongly self-motivated; has deep experience in making a product more intuitive and in reducing the steps needed for users to achieve desired tasks.

They will work closely with engineering, product, and business folks to find elegant but practical solutions to design challenges. They'll provide and own the visual direction.

• Own the design cycle - right from user research, problem discovery, sketching and wire-framing, building flows and interactions, to creating pixel-perfect screens, testing prototypes and working with developers.
• Collaborate with product and engineering teams on product iterations to enhance the overall product experience. Together, you’ll solve problems and come up with solutions that delight our customers.
• Establish and promote design guidelines, best practices and standards.
• Research functionalities and features needed for the app and come up with ideas that can improve the product.
• Conduct competitor UX design analysis, and keep abreast of competitor products and industry design trends.
• Rapidly produce multiple concepts and prototypes; knowing when to apply pixel-perfect attention to detail, and when to make low-fi sketches and prototypes and familiarity with SAAS platform.
• Modify and revise existing designs to meet customer expectations.

• Expert with design tools (e.g. Sketch, Adobe XD, Figma) to design wireframes and high-fidelity interactive prototypes.
• Can create pixel-perfect visual designs with a strong sense of aesthetics, especially font pairings, typography and spacing.
• Has stronghold on common UX patterns, UI -Patterns.
• Aware of emerging technological trends and understand their impact on design.
• You can work independently and have high ownership of getting things done. You take the lead in discovering problems and execution.
• (Bonus) Have a good understanding of data visualization techniques/tools. (How to show data effectively to the customers).
• (Bonus) Are good with animation, micro-interactions, illustration and or just a curious mind for new tools and platforms.
• (Bonus) Have experience of working in a startup environment where things are fast-paced and priorities are ever-changing.

• Attractive pay and bonus scheme.
• Lunch is on us!
• Quarterly bonus opportunities (up to 25%)
• Employer-covered supplementary medical insurance
• Access to 5,000+ Udemy courses for ongoing learning and development
• Stock option opportunities
• MAC or PC of your choice
• Flexible working hours and leave policy.
• A truly flexible, trust-based, performance-driven work culture.
• A young and passionate team building elegant products with intricate technology for the future of retail and e-commerce. Our average age is below 25!

• That you relocate to Indore.

• Experience in integrating with various SDKs like Swift
• Significant experience working with react native along with tools like Flux, Flow, Redux, etc.
• In-depth knowledge of JavaScript, CSS, HTML, functional programming, and front-end languages
• Strong knowledge of React fundamentals such as Virtual DOM, component lifecycle, and component state
• A complete understanding of the full mobile app development lifecycle right from prototyping
• Knowledge of type checking, unit testing, typescript, prop types, and code debugging
• Experience working with REST APIs, document request models, offline storage, and third-party libraries
• Strong understanding of web technologies like JavaScript, HTML, and CSS
• Knowledge of user interface design and responsive designs
• Well-versed in a variety of React Native software and technologies such as Jest, Enzyme, ESLint, and so on
• Understanding of React Native best principles and design aesthetics
• A positive mindset and continuous-learning attitude
• A collaborative approach to building apps and solving complex problems
• Attention to detail and problem-solving skills
• Client-focused approach to create user-centric designs
• Good interpersonal and collaboration skills
• Ability to write clean, well-documented code that follows good coding practices
• Good in Agile development process.
• Excellent English verbal and communication skills.
• Should be able to handle the customer individually as needed
• Support the customer as and when required

• Strong experience require in C# coding & Concepts & Threads

• Strong Experience require in SqlServer & MySql & Sqllite

• Experience required in ASP.NET MVC & ASP.NET

• Expericend required in Restful services using WCF & WEB API

• Strong experience using Entity Framework (Edmx,code first)

.        Experience require in ADO.NET

• Familiarity with the client side framework  jQuery & Javacsript & Reactjs

.        Familiarity with HTML & CSS

• Familiarity  with Git Repositories

.        Familiarity with Microsoft Azure

.        Having knowledge in Xamarin.Forms will be added advantage

• You will work with Account Managers and clients to troubleshoot the challenges they face on a day-to-day basis. This could be anything from solving small CMS hiccups to recommending a better workflow, leveraging HubL for a better solution, to executing great parts of HubSpot CRM implementations.
• You will work closely with the tech and marketing delivery teams to architect and implement HubSpot setup and workflows so you can achieve client goals in the most efficient manner.
• You will support and eventually lead HubSpot onboarding for company clients.
• You will be required to upskill on HubSpot and a host of other martech tools continuously and over time become a match specialist.
• You will enable the learning of others on HubSpot, so your love for knowledge sharing will be put to use.
• You will be assigned as a Project Manager for the company's marketing services clients.

Qualifications and skills

• 3+ Years working on HTML/CSS. JavaScript is a plus
• Experience working with Content Management Systems like HubSpot, WordPress, etc. 
• Have experience in HubL and creating HubSpot templates using HubL. HubSpot CMS certification is a plus.
• Worked with web designers to create HubSpot templates and custom modules from scratch.
• Worked on apps and integrations from the HubSpot marketplace.
• Understand APIs and integrations, from the tech as well as the business sides.
• Strong sense of design and are able to articulate what is on-trend, what looks good. Attention to detail is a must.
• Ability to work on multiple projects at once
• Excellent communication skills
• Critical thinking and troubleshooting