grafana
Amazon Web Services (AWS)
Kubernetes
Docker
PythonAbout MyOperator
MyOperator is a Business AI Operator, a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.
About the Role
We are seeking a Site Reliability Engineer (SRE) with a minimum of 2 years of experience who is passionate about monitoring, observability, and ensuring system reliability. The ideal candidate will have strong expertise in Grafana, Prometheus, Opensearch, and AWS CloudWatch, with the ability to design insightful dashboards and proactively optimize system performance.
Key Responsibilities
- Design, develop, and maintain monitoring and alerting systems using Grafana, Prometheus, and AWS CloudWatch.
- Create and optimize dashboards to provide actionable insights into system and application performance.
- Collaborate with development and operations teams to ensure high availability and reliability of services.
- Proactively identify performance bottlenecks and drive improvements.
- Continuously explore and adopt new monitoring/observability tools and best practices.
Required Skills & Qualifications
- Minimum 2 years of experience in SRE, DevOps, or related roles.
- Hands-on expertise in Grafana, Prometheus, and AWS CloudWatch.
- Proven experience in dashboard creation, visualization, and alerting setup.
- Strong understanding of system monitoring, logging, and metrics collection.
- Excellent problem-solving and troubleshooting skills.
- Quick learner with a proactive attitude and adaptability to new technologies.
Good to Have (Optional)
- Experience with AWS services beyond CloudWatch.
- Familiarity with containerization (Docker, Kubernetes) and CI/CD pipelines.
- Scripting knowledge (Python, Bash, or similar).
Why Join Us
At MyOperator, you will play a key role in ensuring the reliability, scalability, and performance of systems that power AI-driven business communication for leading global brands. You’ll work in a fast-paced, innovation-driven environment where your expertise will directly impact thousands of businesses worldwide.
Shubham Vishwakarma
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About MyOperator - VoiceTree Technologies
About
MyOperator is India's cloud communications leader trusted by 10000+ businesses. MyOperator offers an omni-channel SAAS platform with:
- Cloud Call Center/ Contact Center Software
- WhatsApp API
- IVR and Toll-free Number
- Multi-store telephony
- Enterprise Mobility
MyOperator has been adopted by 10000+ businesses including IRCTC, Razorpay, Amazon, PwC, E&Y, Apollo and more.
MyOperator has been rated as a champion in India's cloud communications segment(Software Suggest), awarded for ease of use by Capterra and for exceptional customer service at UBS India BPO Conclave.
In 2022, MyOperator launched SMB focused conversation app Heyo Phone backed by super-angels Amit Chaudhary (Lenskart), Aakash Chaudhry(Aakash-Byjus)
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