Senior Full Stack Developer (Backend Specialised)

Role Overview:

We are seeking a Tech Lead (5–14 yrs experience) to design, build, and scale the technology

foundation for our Support Excellence function. This role sits at the intersection of engineering,

product, and operations ensuring that our internal teams and, eventually, our end users

experience seamless, efficient, and data-driven support.

You will lead a small but high-impact team of engineers, own the support tooling roadmap, and

implement solutions that handle ticket triage, data quality issues, automation, and integrations

with our healthcare SaaS platform.

This is a hands-on technical leadership role ideal for someone who thrives on solving

operational challenges through technology, building frameworks from scratch, and enabling

customer-facing and internal support teams to scale effectively.

Key Responsibilities

1. Build & Enhance Support Platform:

● Own the engineering roadmap for support tooling — ticketing systems, triage workflows,

knowledge bases, and automation bots.

● Design and implement scalable support frameworks, ensuring fast triage, data-driven

escalation, and high-quality resolution.

● Integrate support tooling with product backend, CMS, and analytics systems to enable

context-aware assistance.

2. Technical Leadership & Delivery:

● Lead a small team of engineers (SEs and SSEs), providing guidance on design, architecture,

and coding standards.

● Stay hands-on with coding and reviews while enabling the team to deliver high-quality,

maintainable solutions.

● Partner closely with Program Managers and Business Analysts to translate requirements

into technical execution.

3. Automation, Data & AI-Driven Support:

● Implement automation workflows (bots, routing, notifications) to reduce manual load and

optimize SLA adherence.

● Drive the adoption of AI/ML solutions for ticket classification, triage, and predictive

resolution.

● Build analytics dashboards to track support KPIs (FRT, TTR, resolution quality).

● Partner with Product Managers, Designers, and Engineers to ensure delivery fidelity.

● Restore transparency and speed between business stakeholders and tech teams.

4. Cross-functional Collaboration:

● Work with Product, QA, Customer Success, and Ops to ensure support needs are captured

early in the roadmap.

● Serve as the engineering voice in discussions on escalation flows, release readiness, and

customer-facing support enablement.

● Collaborate with content and ops teams to power self-service experiences (knowledge

bases, FAQs, in-app help).

5. Documentation & Knowledge Management:

● Maintain technical documentation for support tooling, workflows, and integrations.

● Contribute to knowledge bases (internal + external) alongside ops and content teams.

● Foster a documentation-first culture to enable faster onboarding and smoother

collaboration.

What We’re Looking For

Must-Have

● 5–7 years of experience in software engineering, with at least 2+ years in a senior/lead

role.

● Proven track record in building internal platforms, support tools, or automation systems.

● Strong technical skills: Python/Node/Java, SQL, cloud services (AWS/GCP), and integration

experience with ticketing/support platforms (e.g., Zendesk, Freshdesk, ServiceNow, Jira

Service Management).

● Experience leading small teams and owning delivery from design → build → release.

● Excellent problem-solving skills with a bias for execution in fast-paced environments.

Nice to Have

● Exposure to SaaS or healthcare platforms with multi-tenant architecture.

● Familiarity with AI/ML-driven support solutions (classification, prediction, NLP chatbots).

● Hands-on experience with support metrics and dashboards (CSAT, SLA adherence, TTR).

● Knowledge of documentation frameworks (Confluence, Notion, Git-based wikis).

• We are looking for a strong backend developer with good experience in AWS.
• Should be able to write solid and clean code.
• Should be good with algorithms and architecture.

We're seeking passionate, next-gen minded engineers who are excited about solving complex technical challenges and building innovative, first-of-its-kind products which make a tangible difference for our customers. As a Backend SDE-1, you will play a key role in driving strategic initiatives, collaborating with cross-functional teams across business, product, and operations to solve exciting problems. This role demands strong technical acumen, leadership capabilities, and a mindset focused on innovation and operational excellence.

We value individuals who think independently, challenge the status quo, and bring creativity and curiosity to the table—not those who simply follow instructions. If you're passionate about solving problems and making an impact, we'd love to hear from you.

Key Responsibilities

• Strategic Planning: Work closely with senior leadership to develop and implement engineering strategies that support business objectives. Understand broader organization goals and constantly prioritise your own work.
• Technical Excellence: Understand the onground problems, explore and design various possible solutions to conclude and implement scalable, extensible and secure software systems. Implement and learn best practices in technical architecture, coding standards, and software testing to ensure product delivery with highest speed AND quality.
• Project and Program Management: Setting up aggressive as well as realistic timelines with all the stakeholders, ensure the successful delivery of engineering projects as per the defined timelines with best quality standards ensuring budget constraints are met. Use agile methodologies to manage the development process and resolve bottlenecks.
• Cross-functional collaboration: Collaborate with Product Managers, Design, Business, and Operations teams to define project requirements and deliverables. Ensure the smooth integration of engineering efforts across the organization.
• Risk Management: Anticipate and mitigate technical risks and roadblocks. Proactively identify areas of technical debt and drive initiatives to reduce it.

Required Qualifications

• Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
• 1+ years of experience in software engineering
• Excellent problem-solving skills, with the ability to diagnose and resolve complex technical challenges.
• Strong understanding of software design principles and patterns.
• Hands on with multiple programming languages and modern development frameworks.
• Understanding of relational and non-relational databases.
• Experience with Redis, ElasticSearch.
• Strong communication and interpersonal skills, with the ability to influence and inspire teams and stakeholders at all levels.

Skills:- MySQL, Python, Django, AWS, NoSQL, Kafka, Redis, ElasticSearch

Hood is a new-age anonymous social network.

Hood has recently raised $3.2Mn seed funding and is backed by top VCs, 16+ unicorn founders including Vijay Shekhar Sharma - PayTM CEO, Ritesh Agarwal- OYO CEO, Kunal Shah - Cred CEO and outstanding management team.

Role & Responsibilities

• Execute full lifecycle software development
• Architect and conceptualize the product from initiation
• Program well-designed, testable, efficient code Develop flowcharts, layouts, and documentation to identify requirements and solutions
• Integrate software components into a fully functional software system

Qualifications: -

• Bachelor's degree in Computer Science, Software Engineering or a related technical discipline.
• 2-4 years of experience in software design and development.
• Strong coding skills (JavaScript/Typescript, Node.js).
• Strong database design (MySQL/DynamoDB) and query writing skills with a commitment to performance and efficiency.
• Working knowledge of RESTful API paradigms.
• Experience building distributed domain-driven microservices.
• Strong understanding of database and storage fundamentals.
• Experience with AWS stack.
• Computer Science fundamentals in object-oriented design, data structures, algorithm design, problem-solving, and complexity analysis.
• Knowledge of React.js is a plus.
• Startup experience is a plus.

What you can expect from us

1.Learning Budget: If there's a workshop, book, or event you think will help you learn, we'll cover your bill.

2.Health insurance for you and your family.

What happens after you apply?

Step 1: Within 7 days of your application our wholesome, original & expressive - our People Team will reach out to you for a quick chat.

Step 2: Within 4-6 days of chatting with the People Team, you will get a call from someone from your future team to discuss the job role.

Step 3: If all goes well, we’ll schedule a call with your future manager to deep dive into the role with you and for you to show off your skills through a small task.

Step 4: After a quick interaction with the People Team, If our vibes match, a quick call with our Founders.

If we mutually enjoy the 4 steps, we onboard you with a big smile :)

NOTE

At any step, if things don't work out, we will proactively send out an email. You are welcome to

ask for detailed feedback and re-apply in the future.

We prefer [Passion>Skills>Education]

We are looking for a highly capable Node.js developer to optimize our mobile-based application performance. You will be collaborating with our front-end application developers, designing back-end components, and integrating data storage and protection solutions.

To ensure success as a Node.js developer, you should possess extensive knowledge of Node.Js based services and experience in a similar role. An accomplished Node.js developer will be someone whose expertise results in the stable, fast, and secure exchange of data between servers and end-users.

Roles and Responsibilities

• Actively participate in the overall application lifecycle.
• Focus on coding and debugging.
• Collaborate with front-end developers.
• Define and communicate technical and design requirements.
• Build a high-quality reusable code that can be used in the future.
• Create sustainable and functional web applications with clean codes.
• Learn about new technologies and stay up to date with current best practices.
• Conduct UI tests and optimize performance.
• Train, help, and support to other team members.

Requirements

• Hands-on backend mobile app/web development experience
• At least four years' experience as a Node.js developer.
• Hands-on experience of working on MongoDB database
• Knowledgeable of front-end technologies and platforms, such as JavaScript, HTML5, and CSS3
• Good understanding of server-side CSS pre-processors
• Proven experience creating user authentication and authorization between multiple systems, servers, and environments
• Capability to integrate multiple data sources and databases into one system
• Proven experience managing of hosting environment, that includes database administration and scaling an application to support load changes
• Ability to setup, administer of backups, data migration, transformation, and scripting.
• Knowledgeable of OWASP security principles
• Understands “session management” in a server environment
• Tech/M.Tech in Computer Science or a related field

We  are looking to hire seasoned .net Developers  with minimum experience of 4 years - 11 years for our client based Germany. This position is contract-to-hire, so you have the chance to permanently join our team with competitive salary and benefits if you show you are a dedicated and valuable member of the team.

Vacant Positions: 8
Job Location: Mohali (WFO)
Salary Budget: 6 to 13 LPA


Responsibilities:

1. You will be responsible for designing, planning, and implementing software development.
2. The key focus will be execution of implementation, deployment, and support, with a consultative approach aimed at promoting modern development practices.
3. You will be working with and supporting a distributed team of technical resources with a range of e highly experienced members.
4. The scope of work is extensive, and all candidates must have a broad range of technical capabilities.


Tech Stack Required for the profile:

1. C# with http://asp.net/">ASP.NET 5.0 (#Mandatory)
2. MongoDB (#Mandatory)
3. Git / Bitbucket
4. Experience with Microservice architectures (#Mandatory)
5. Experience with REST

***Nice to have***

1. GraphQL
2. Docker
3. Kubernetes / Helm
4. Experience with social media and e-commerce systems

Required Candidate profile:

1. Strong analysis, design, programming and testing skills
2. Excellent Coding Skills
3. Ability to learn new Technologies
4. Must be a self-starter who requires minimal supervision.
5. Resources must have exemplary Communication Skills.
6. Experienced in direct client interaction.
7. Should be creative, quick learner and hard working
8. Priority given to immediate joiners or can join at the earliest

• Good experience on RESTful services
• .Hands on experience on NodeJs
• .Should have previous working experience on Sql and Postgresql  
•  Must have relevant experience in NodeJS from 3-5years.