Python Automation Developer

Roles and Responsibilities:

Architect, build and maintain excellent React Native applications with clean code.

Implement pixel perfect UI's that match designs.

Implement clean, modern, smooth animations and transitions that provide an excellent user experience.

Write unit and integration tests.

Release applications to IOS and Google Play stores.

Work with native modules when required.

Skills Required:

Hands-on experience in React native and other advanced JavaScript libraries and frameworks

Good Knowledge of HTML5, CSS

Strong understanding of Virtual DOM, ES6, Redux, Immutable, JSX Components, Bootstrap, Material Design

Experience working with remote data using RESTful APIs and JSON.

Experience integrating third-party libraries and APIs.

Should be able to handle projects from scratch.

Familiarity with native build tools, Gradle {Android Studio, IntelliJ}, like XCode Good Analytical & debugging skills

Good analytical and problem solving skills

jumpingMinds (jM) is a Mental Health Tech startup leveraging the power of community and

technology to disrupt the growing global Mental Health & Wellness industry. It's a

first-of-its-kind anonymous safe space designed to make someone under stress feel better

instantly through personalized smart solutions. We have consistently seen that ~70% of jM

users feel better after just one conversation. We launched the product ~18 months ago, and

have been receiving an amazing response with over 500k+ community and Better than Best

In Class metrics across the board. We have been awarded 7 times out of which we have

been recognized by Google thrice already!

Job Description

We are hiring for talented Graphic Designer to join our team and create engaging & impactful designs

Responsibilities

• Taking design briefs to understand requirements
• Conceptualizing and developing design concepts, graphics, and layouts.
• Designing and producing collateral in accordance with brand guidelines.
• Presenting ideas, concepts, and design solutions to various stakeholders and incorporating their feedback into the final design.

Requirements and Skills :

• Bachelor’s Degree in Design, Fine Arts or a related field
• Have prior experience of 6 months as a Graphic Designer as well as a strong portfolio of related projects
• Possess good knowledge of design tools such as Adobe InDesign, Illustrator, Dreamweaver, Photoshop
• Has strong attention to detail and a keen eye for aesthetics
• Has excellent communication skills and can clearly articulate ideas, designs, and suggestions
• Is a strong team player who can collaborate effectively with different stakeholders

What is in store for you?

• Opportunity to learn, grow and be a role model for young team members
• 
  
• Market Competitive salary
• Opportunity to work with the Founding Team members

• Driving and overseeing a team of Customer Service Associate's via outsourced partners to ensure they are providing an exceptional customer experience
• Mastermind creative ways to deliver an exceptional customer experience
• Developing and overseeing the implementation of customer service protocols
• Resolving complex customer problems or disputes in a professional manner
• Coaching and supporting team members to help them meet departmental goals
• Maintaining and documenting records of customer interactions for training purposes
• Preparing monthly and quarterly departmental reports to determine whether KPIs are being met and adopting methods for improvement wherever necessary

What you need to have:

• Graduation degree or equivalent would be mandatory, BE/BTech/Post Graduation degree would be desirable.
• 5+ years prior experience in customer-facing roles
• Proven experience in a leadership role is required
• Excellent communication skills and the ability to anticipate the needs of customers
• Must demonstrate strong analytical thinking skills
• Should possess strong problem-solving skills and the ability to make sound judgement calls 
• Superior organizational and time management skills 
• Innovative, creative thinking skills to ensure the organization is providing a cutting-edge customer experience
• Expertise in MS Excel, Word and PowerPoint 
• Customer Handling Experience in Fintech Setup Mandatory       

• Track & effectively address queries with timeliness and accuracy.
• Answer incoming queries over phone and emails

• Resolve any customer complaints in a prompt and professional manner.
• Collaborate to ensure customer satisfaction.

• Should be able to work, manage & maintain the CRM software.
• Coordinate with internal managers for updating data
• Maintain complete and accurate customer correspondence data.