As an Operations Manager, you will own merchandise planning, inventory management, product readiness, warehouse coordination, order fulfillment, and logistics operations.
You will act as the bridge between suppliers, QC teams, warehouses, logistics partners, and internal stakeholders to ensure products move seamlessly from production to customers.
Key Responsibilities
Inventory & Merchandise Operations
- Create and maintain SKU masters and ensure product data accuracy
- Manage inventory across multiple locations (supplier, QC, warehouse/3PL, reserved, damaged, returned stock)
- Track inventory movement and maintain accurate stock records
- Monitor stock levels and proactively flag stock-out or overselling risks
- Maintain stock aging, replenishment, and reorder planning
Production & Product Readiness
- Track supplier production plans against launch calendars
- Coordinate product sampling, approvals, labeling, barcodes, packaging, and inwarding
- Ensure products are launch-ready with accurate size, color, image mapping, and stock status
- Coordinate with QC teams to ensure quality checks before inventory movement
Order Fulfillment & Logistics
- Track incoming orders and oversee complete order flow
- Coordinate product receipt, QC, packing, dispatch, and handover to logistics partners
- Follow up with logistics partners and ensure timely delivery completion
- Coordinate with 3PL partners for stock intake and reconciliation
- Manage return-to-stock cycles, damaged inventory, and dead stock
Reporting & Planning
- Maintain:
- Product readiness tracker
- Purchase order and production tracker
- Inventory movement register
- Weekly stock reconciliation reports
- QC checklist
- Replenishment trigger sheet
- Stock aging reports
- Support the General Manager in weekly planning and replenishment decisions
KPIs / Success Metrics
- Inventory accuracy above 98%
- Overselling close to zero
- Weekly stock reconciliation completed on time
- Dispatch-ready stock availability maintained
- Minimized stock inwarding delays
- Accurate return-to-stock processing
- Stock aging actively tracked and acted upon
What We're Looking For
- 3–5 years of experience in operations within apparel, fashion, e-commerce, or consumer brands
- Strong hands-on experience with inventory management and order operations
- Experience coordinating with suppliers, warehouses, and logistics partners
- Strong proficiency in Excel / Google Sheets
- Exposure to Shopify, OMS, or similar e-commerce tools preferred
- Ability to independently own processes and execute without constant supervision
- Comfortable working in fast-paced and evolving environments
Must-Have Qualities
- Structured and process-driven
- Detail-oriented and highly accurate
- Strong ownership mindset
- Follows through consistently
- Comfortable working with data and tracking
- Hands-on and execution-focused
- Self-starter who can work independently
Not the Right Fit If
- You prefer purely creative roles over operational execution
- You dislike working with numbers, tracking, or process management
- You have never managed physical inventory or order operations
- You require constant direction to move work forward
What Success Looks Like
“No surprises in stock. No chaos in dispatch.”
Shubham Vishwakarma
Full Stack Developer - Averlon
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Follow CutshortShubham Vishwakarma
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