InnerHour - UX Designer

Job Description – Information Security Engineer / Security Analyst

Job Location Arjan Garh

On-site

Role Summary

Responsible for vulnerability assessment, security monitoring, incident management, compliance activities, and maintaining the organization’s overall security posture.

Key Responsibilities

* Perform VAPT for web apps & infrastructure using Burp Suite, Nmap, OWASP ZAP, OpenVAS.

* Identify, validate, and report vulnerabilities as per OWASP Top 10 & CVSS.

* Monitor security alerts through Wazuh SIEM and handle incidents as per defined SLAs.

* Support ISO 27001 & 27701 audits, client security assessments, and evidence collection.

* Prepare security documentation (policies, checklists, incident reports, VAPT reports).

* Coordinate with vendors for black-box/grey-box testing and with clients during audits.

* Assist with basic AWS security reviews, IAM checks, SG reviews, and Secret Manager.

* Maintain vulnerability tracker, incident register, and key management logs.

Requirements

* 2–3 years of experience in Information Security/VAPT.

* Hands-on experience with Burp Suite, Nmap, OWASP ZAP, Wazuh, OpenVAS.

* Strong understanding of OWASP Top 10, CVSS, SIEM operations, and basic AWS security.

* Good documentation and communication skills.

Nice to Have:

* Experience in fintech/API-based products.

* Familiarity with Fortinet/Reticen8 firewalls.

* Certifications: CEH, ISO 27001 LA/LI, Security+, AWS Security (optional).

To apply reach out on https://www.linkedin.com/in/preeti-bisht-1633b1263/

Technical Product Support Specialist

Role Overview

As a Technical Product Support Specialist, you will play a key role in enabling smooth product adoption and delivering a high-quality support experience for our customers. You will handle technical product queries, troubleshoot issues, and work closely with engineering, product, and customer success teams to resolve problems efficiently.

This role sits at the intersection of technology, customer experience, and process ownership and is ideal for someone who enjoys problem-solving, learning complex systems, and acting as the voice of the customer internally.

Key Responsibilities

• Serve as the first point of contact for customer product and technical queries via email, chat, and calls
• Troubleshoot common SaaS issues including login and access problems, feature usage questions, configuration errors, and basic integration challenges
• Manage support tickets end-to-end and ensure timely resolution in line with defined SLAs
• Escalate complex or recurring technical issues to engineering or product teams with clear documentation, logs, and reproduction steps
• Collaborate closely with Customer Success Managers to support customer onboarding, adoption, and ongoing usage
• Maintain and regularly update customer-facing documentation, FAQs, help articles, and knowledge base content
• Gather customer feedback, identify recurring issues or gaps, and share actionable insights with product and engineering teams
• Ensure a consistent, reliable, and high-quality support experience for mid-market and enterprise customers

Skills and Qualifications

• Bachelor’s degree in a technical or engineering-related field such as Computer Science, IT, or Engineering
• 2–3 years of experience in SaaS product support, technical support, or application support roles
• Strong analytical and troubleshooting skills with a structured problem-solving approach
• Ability to quickly understand product workflows and explain technical concepts in simple, customer-friendly language
• Hands-on experience with support or ticketing tools such as Zendesk, Freshdesk, Jira, or similar platforms
• Strong written and verbal communication skills with a customer-first mindset
• Familiarity with SaaS products, web applications, and basic system integrations

Ideal Candidate

• Has a strong technical mindset and enjoys understanding how products work in depth
• Is comfortable working with engineers and can clearly articulate issues, edge cases, and customer pain points
• Thrives in a fast-paced, evolving environment and can manage multiple tickets and priorities at once
• Is detail-oriented, process-driven, and takes ownership of issues until resolution
• Views support as an opportunity to improve both the product and the overall customer experience
• Is eager to grow into roles such as Customer Success, Solutions Engineering, or Product Operations

Nice to Have

• Exposure to AI, EdTech, or enterprise SaaS platforms
• Working knowledge of APIs, SSO, LMS, or CRM integrations
• Experience creating help guides, product walkthroughs, or customer training materials

Why Join Us

• Opportunity to work in a fast-growing AI SaaS company transforming enterprise learning
• Direct exposure to enterprise customers and real-world SaaS adoption challenges
• Collaborative culture with clear growth paths into Customer Success, Solutions Engineering, or Product Management
• Chance to contribute to innovative, AI-driven products shaping the future of corporate learning

Customer Experience Executive

Location: Santacruz, Mumbai

Job Description

• Respond promptly and professionally to customer inquiries received through email, social media and chat platforms

• Provide accurate information and support to customers, addressing their concerns and resolving any issues

• Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations

• Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution

• Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers

• Collaborate with internal teams to resolve customer issues and improve overall customer experience

• Meet or exceed productivity and quality standards set for the role

• Maintain customer data and records accurately in the designated systems

Qualifications & Requirements

• Graduate degree

• Candidate should have 2 - 5 years of experience in a similar role

• Strong written communication skills, including proper grammar, punctuation, and attention to detail

• Previous experience in customer service or a similar role is preferred

• Proficiency in typing with a high level of accuracy and speed

• Ability to multi-task and effectively manage time in a fast-paced environment

• Good problem-solving skills and the ability to think critically

• Excellent interpersonal skills with a customer-centric approach

• Proficiency in using computers and knowledge of email and chat platforms

Reporting Manager: COO

Note - Candidates must be flexible for 6 days and rotational shifts

• Reads through or listens to material in Japanese language mainly, ascertains understanding of the meaning and context of that material, and converts it into a second language, making sure to preserve the original meaning

• Translates online, video, and other media by providing subtitles

• Consults with subject matter experts and other colleagues in order to understand specialised concepts and translate them appropriately

• Prepare internal and external corporate documents for team members and industry partners

• Schedule meetings, appointments and manage other related works

• Maintain an organized filing system of paper and electronic documents

• Uphold a strict level of confidentiality

• Develop and sustain a level of professionalism among staff and clientele

• Translates a variety of documents including literary, legal, research, technical, scientific,

educational, and commercial materials

The candidate must have 2-3 years of experience in the domain. The responsibilities include:

● Deploying system on Linux-based environment using Docker

● Manage & maintain the production environment

● Deploy updates and fixes

● Provide Level 1 technical support

● Build tools to reduce occurrences of errors and improve customer experience

● Develop software to integrate with internal back-end systems

● Perform root cause analysis for production errors

● Investigate and resolve technical issues

● Develop scripts to automate visualization

● Design procedures for system troubleshooting and maintenance

● Experience working on Linux-based infrastructure

● Excellent understanding of MERN Stack, Docker & Nginx (Good to have Node Js)

● Configuration and managing databases such as Mongo

● Excellent troubleshooting

● Experience of working with AWS/Azure/GCP

● Working knowledge of various tools, open-source technologies, and cloud services

● Awareness of critical concepts in DevOps and Agile principles

● Experience of CI/CD Pipeline

SDE3 Solutions Architect (Mobile) (Remote)

Grip Invest (http://www.gripinvest.in">www.gripinvest.in)

Why should you look at this role?

Salary Bracket: 40-50 LPA

Healthy work-life Balance

Core values

Health insurance

Provident fund

Annual Bonus

What else?

• Great culture based on the following core values

• Courage
• Transparency
• Ownership
• Commitment
• Celebration

• Lean structure and no micromanaging. You get to own your work
• The company just turned one so you get a seat on a rocket ship that's just taking off!
• High focus on Learning & Development and monetary support for relevant up skilling
• Competitive compensation along with equity ownership for wealth creation

Company Size- less than 50

About the company

Grip is building a new category of investment options for the new-age of Indians. Millennial don’t communicate, shop, pay, entertain or work like the previous generation - then why should they invest the same way? Started in June’20, Grip has seen 35% month-on-month growth to become one of India’s fastest-growing destinations for alternative investments. Today, Grip offers a unique investment option of leasing assets to some of India’s most disruptive businesses like Udaan, Stanza Living, Furlenco, Bounce, BlueStone, FabAlley and LetsTransport. With a minimum investment size of INR 20,000, Grip is democratizing investment options that have only been available to the largest funds and family offices. Finance and technology (FinTech) is what we do, but people are at the core of our mission. From client-facing roles to technology, and everywhere in between, you’ll work alongside a diverse team who loves to solve problems, think creatively, and fly the plane as we continue to build it.

Employer Reviews

“Work from home”

“Free work culture”

For more reviews, click here

https://www.glassdoor.co.in/Overview/Working-at-Grip-EI_IE4118155.11,15.htm">https://www.glassdoor.co.in/Overview/Working-at-Grip-EI_IE4118155.11,15.htm

What will you do every day?

• S/he will build a clear technical vision based on business requirements and ensure alignment of all stakeholders.
• Lead and participate in project deliverables - including architecture, technical design, coding, and QA
• Monitoring the performance of live apps and work on optimising them at the code level
• Identifying and resolving bottlenecks, rectifying bugs and enhancing application performance
• Additionally, s/he will be the primary technical point of contact for the business team to help them understand the complexity of any new feature.

Your Superpowers

• Expertise in iOS, Android, HTML5, CSS3, and other mobile frameworks/accelerators. ○ Strong understanding experience with Design patterns, Data Structures.
• Demonstrated deployments of enterprise or consumer-facing mobile software systems using industry standard environments including iOS, Android and Hybrid platforms.
• Understanding of REST and JSON, and experience with utilising REST on mobile clients.
• Good understanding of Version Control principles, preferably using Git
• Experience in working on setting up DevOps practices
• Ability to lead a team of 3-5 engineers across Android/iPhone ○ Experience shipping a few native apps.
• Strong collaboration, communication, and creative thinking skills
• Ability to rapidly learn and take advantage of new concepts, business models, and technologies

Click Here to apply

https://forms.gle/vF3FYw2ucE1vYur96">https://forms.gle/vF3FYw2ucE1vYur96

ABOUT THE ROLE -

As a Counsellor you will be responsible for generating leads, explaining our education course higher career growth with potential Parents, Students, and others.

This role requires end-to-end ownership of the sales funnel.

We are looking for self-starter who is good at convincing others and enjoy doing sales.

JOB DESCRIPTION –

1.Need to make good no. calls per day.

2.own sales target by Fixing of at demos per day and close deals.

3.Attracting new clients by innovating and overseeing the sales process for the business.

4.Contacting prospective clients through a variety of mediums – including reaching out on Social media, calls, emails, etc.

5.Communication with and information existing clients in a way that supports an ongoing relationship.

SKILLS AND COMPETENCIES-

1. Good at convincing others and excellent leadership skills.
2. Excellent communication skills with fluency in English and Hindi.
3. Ability to develop a good relationships with current and potential clients
4. self-motivated and Win-Win attitude