
About the Role
We're hiring an Engineering Manager to lead and expand the engineering charter for the Agentic AI Platform. This is a player-coach role - you'll architect the next generation of our AI systems while scaling the team that owns them.
Key Responsibilities:
You'll lead engineering across four core pillars of the Agentic AI Platform already live with customers, with substantial roadmap ahead:
• Full-lifecycle voice agents - Pre-due EMI reminders, post-due collections, deep delinquency recovery, welcome calling, lead qualification, PD calling, and more.
• Voiceanalytics - Transcription, translation, synthesis, and actionable signal extraction across audio at scale.
• Multimodal document processing - structured extraction and comparison across documents, images, video, and audio.
• Multimediageneration - For customer engagement, automation, and operational workflows
• Evolve and architect the next generation of our production AI systems- telephony orchestration, ASR/TTS, LLM pipelines, RAG, agentic workflows, evaluation, observability, and cost control
• Grow, mentor, and lead a high-caliber team of AI and product engineers
• Partner directly with founders, product, and deployment teams to take AI features from problem framing to live production in lender environments
• Set the bar for code quality, agentic engineering practices, and AI safety/quality in

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