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CloudSufi - Senior/Lead AI Engineer || Noida(Hybrid)
CloudSufi - Senior/Lead AI Engineer || Noida(Hybrid)
CLOUDSUFI's logo

CloudSufi - Senior/Lead AI Engineer || Noida(Hybrid)

Lishta Jain's profile picture
Posted by Lishta Jain
5 - 12 yrs
₹30L - ₹50L / yr
Noida
Skills
Large Language Models (LLM) tuning
Retrieval Augmented Generation (RAG)
Generative AI
Natural Language Processing (NLP)
skill iconPython
Google Vertex AI
Agentic AI

About Us :


CLOUDSUFI, a Google Cloud Premier Partner, a Data Science and Product Engineering organization building Products and Solutions for Technology and Enterprise industries. We firmly believe in the power of data to transform businesses and make better decisions. We combine unmatched experience in business processes with cutting edge infrastructure and cloud services. We partner with our customers to monetize their data and make enterprise data dance.


Our Values :


We are a passionate and empathetic team that prioritizes human values. Our purpose is to elevate the quality of lives for our family, customers, partners and the community.


Equal Opportunity Statement :


CLOUDSUFI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified candidates receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, and national origin status. We provide equal opportunities in employment, advancement, and all other areas of our workplace.


Role : Lead AI/Senior Engineer-AI


Location : Noida, Delhi/NCR


Experience : 5- 12 years


Education : BTech / BE / MCA / MSc Computer Science


Must Haves :


Conversational AI & NLU :


- Advanced proficiency with Dialogflow CX


- Intent classification, entity extraction, conversation flow design


- Experience building structured dialogue flows with routing logic CCAI platform familiarity


Agentic AI & Multi-Step Reasoning :


- Production experience with Google ADK (or LangChain/LangGraph equivalent)


- Multi-step reasoning and tool orchestration capability


- Tool-use patterns and function calling implementation


RAG Systems & Knowledge Management :


- Hands-on Vertex AI RAG Engine experience (or equivalent)


- Semantic search, chunking strategies, retrieval optimization


- Document processing pipelines (PDF parsing, chunking)


LLM/GenAI & Prompt Engineering :


- Production experience with Gemini models


- Advanced prompt engineering for customer support


- Langfuse experience for prompt management


Google Cloud Platform & Vertex AI :


- Advanced Vertex AI proficiency (Generative AI APIs, Agent Engine)


- Cloud Functions and Cloud Run deployment experience


- BigQuery for conversation analytics


API Integration :


- Genesys Cloud CX integration experience


- REST API design and webhook implementation


- Enterprise authentication patterns (OAuth 2.0)


Good To Have :


Conversational AI & NLU :


- Multi-language support implementation (Spanish/English)


- Telephony integration (speech recognition, TTS, DTMF)


- Barge-in handling and voice optimization


Agentic AI :


- Agent state management and session persistence


- Advanced fallback strategies and error recovery


- Dynamic tool selection and evaluation


RAG Systems :


- Re-ranking and advanced retrieval quality metrics


- Query expansion and context-aware retrieval


- Corpus organization strategies


LLM/GenAI :


- Prompt versioning, A/B testing, iterative refinement


- Prompt injection mitigation strategies


- In-context learning, few-shot, chain-of-thought techniques


LLMOps & Observability :


- Vertex AI Evaluation Service experience


- Groundedness, relevance, coherence, safety metrics


- Trace-level debugging with Cloud Trace


- Centralized logging strategies


Google Cloud :


- Application Integration connectors


- VPC Service Controls and enterprise security


- Cloud Pub/Sub for event-driven systems


Enterprise Integration :


- Third-party AI agent orchestration (SAP Joule, ServiceNow AI, Agentforce)


- Salesforce, SAP, ServiceNow integration patterns


- Context passage strategies for escalations


Architecture & System Design :


- Configuration-driven systems (Meta-Agent patterns)


- Microservices and containerization


- Scalable, multi-tenant system design


- Disaster recovery and failover strategies


Product Quality & KPIs :


- Customer support metrics expertise (CSAT, SSR, escalation rate)


- A/B testing and experimentation frameworks


- User feedback loop implementation


Deliverables :


- Architecture Design : End-to-end platform architecture, data flow diagrams, Dialogflow CX vs. ADK routing decisions


- Conversational Flows : 15+ dialogue flows covering billing, networking, appointments, troubleshooting, and escalations


- ADK Agent Implementation : Complex reasoning agents for technical support, account analysis, and context preparation


- RAG Pipeline : Document processing, chunking configuration, corpus organization (product docs, support articles, policies, promotions)


- Prompt Management : System prompts, Langfuse setup, playbook governance, version control


- Quality Framework : Evaluation pipeline, metrics dashboards, automated assessment, continuous improvement recommendations


- Integration Layer : Genesys handoff, webhook integrations, Application Integration setup, session management


- Testing & Validation : Conversation flow tests, performance testing (latency, throughput, 1000 concurrent users), security validation


- Response time <2 seconds (p95), 99.9% uptime, 1000 concurrent conversations


- Data encryption (TLS 1.2+, AES-256 at rest), PII redaction, 1-year data retention


- Graceful degradation and fallback mechanisms

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About CLOUDSUFI

Founded :
2019
Type :
Products & Services
Size :
100-1000
Stage :
Profitable

About

We exist to eliminate the gap between “Human Intuition” and “Data-Backed Decisions”


Data is the new oxygen, and we believe no organization can live without it. We partner with our customers to get to the core of their problems, enable the data supply chain and help them monetize their data. We make enterprise data dance!


Our work elevates the quality of lives for our family, customers, partners and the community.


The human values that we display in all our interactions are of:


Passion – we are committed in heart and head

Integrity – we are real, honest and, fair

Empathy – we understand business isn’t just B2B, or B2C, it is H2H i.e. Human to Human

Boldness – we have the courage to think and do differently


The CLOUDSUFI Foundation embraces the power of legacy and wisdom of those who have helped laid the foundation for all of us, our seniors. We believe in their abilities and we pledge to equip them, to provide them jobs, and to bring them sufi joy.

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Tech stack

skill iconGo Programming (Golang)
skill iconJava
skill iconMachine Learning (ML)
skill iconData Analytics
skill iconReact.js
skill iconReact Native
Information security
Cyber Security
Data engineering
SAP

Connect with the team

Profile picture
Harmeet Singh
Profile picture
Ayushi Dwivedi
Profile picture
Lishta Jain

Company social profiles

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  2. Check out our social media handles like Facebook, LinkedIn, Twitter and Instagram (https://www.facebook.com/syookapp/">https://www.facebook.com/syookapp/, https://www.linkedin.com/company/syook/">https://www.linkedin.com/company/syook/, https://twitter.com/syookapp?lang=en">https://twitter.com/syookapp?lang=en,   https://www.instagram.com/syookinsite/">https://www.instagram.com/syookinsite/)

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AJAX
skill iconCodeIgniter
Skill Set: HTML5 / CSS3 /Php/MySQL / JavaScript / JQuery Job Summary:  Will be involved in Design, Development, Testing and Deployment.  Will be involved in Technical Discussion, Document Preparation, Work flow representation.  Technical Support & Coordination with client & Team.  Willing to work on the Mutliplatform based on the project needs. Responsibilities:  On-time delivery with flawless code is the key factor.  Ability to learn quickly & work well within a team.  Easy to adapt & Willing to work on multiple platforms.  Design, Code, Test, Deployment and Support. Job Description:  Should have sound fundamental knowlege in the above mentioned skillset.  Go-getter Attitude and Proactiveness required.  Should be Quick Learner and Ready to take the new assignments  Flexible to work on Multiple Platforms.  Excellent in Written & Oral communication.  Advantage: Candidates with PHP Certification (or) Project Experience in PHP . Interview Process: 1. Technical Interview 2. Live Assignment 3. HR ABOUT THE COMPANY :  Unibros Technologies offers Creative Designing, Web Enterprise Application Development, Product Solutions, Business Solutions, Web Marketing and Support Services. We are Global Technology and Business Solution service provider to the Enterprises in various verticals like Manufacturing, Financial Services, Education, E-Learning, Retail, Realty, Travel, Automobile, Logistics, Media & Entertainments, Infrastructure, Pharmaceuticals and Healthcare. We are nurturing the customer business through our esteemed services; it helps our customer to remain focus more on their core business. Our ability to understand the expectations of our customers and provide a customized solution is our stand-point. We establish reliable, realistic service levels and quality metrics from the beginning of the engagement.  SPECIALITIES:  Responsive Designs, Web Enterprise Applications, Product Development, Online & Social Marketing
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Pepr
at Pepr
Naveen Annapureddy
Posted by Naveen Annapureddy
Anywhere
0 - 2 yrs
₹1L - ₹2L / yr
skill iconData Analytics
Statistical Analysis
MS-Excel
Excel VBA
Preparing and analyzing data along with a team of data analysts and business specialists, initially in excel(google Sheet) and as your skills improve on more advanced tools as required. Will work with experts to develop best-in-class solutions and will be responsible for delivering information to support strategic decisions with data-driven insights. Will be expected to understand basic excel formula such as vlookup, if statements, Sum and Count formulae and will be required to upskill advanced excel as well as on multiple tools such as google script custom tools amongst others on your own time to progress to the required standards. Skills Required: - Experience of data audits and defect tracking tools. - Good Knowledge of Microsoft Office/Google Suits - Hands on experience on leading statistical and analytical tools and an affinity for numbers must. - Excellent verbal and written communications skills - Google script is added advantages
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Trip In
at Trip In
1 video
1 recruiter
Ishan Shetty
Posted by Ishan Shetty
Mumbai
3 - 6 yrs
₹4L - ₹7L / yr
skill iconHTML/CSS
CSS3
HTML5
Job Description We are looking for a Front-End Web Developer who is motivated to combine the art of design with the art of programming. Responsibilities will include translation of the UI/UX design wireframes to actual code that will produce visual elements of the application. You will work with the UI/UX designer and bridge the gap between graphical design and technical implementation, taking an active role on both sides and defining how the application looks as well as how it works. Responsibilities • Develop new user-facing features • Build reusable code and libraries for future use • Ensure the technical feasibility of UI/UX designs • Optimize application for maximum speed and scalability • Assure that all user input is validated before submitting to back-end • Collaborate with other team members and stakeholder Skills And Qualifications • Proficient understanding of web markup, including HTML5, CSS3 • Basic understanding of server-side CSS pre-processing platforms, such as LESS and SASS • Proficient understanding of client-side scripting and JavaScript frameworks, including jQuery Note: Every front-end developer is expected to have a proficient knowledge of JavaScript, while most front-end developers should know jQuery. • Good understanding of (Depending on the specific case, a developer should have the knowledge of advanced JavaScript libraries and frameworks, such as AngularJS, KnockoutJS, BackboneJS, ReactJS, DurandalJS etc.) • Good understanding of asynchronous request handling, partial page updates, and AJAX • Basic knowledge of image authoring tools, to be able to crop, resize, or perform small adjustments on an image. Familiarity with tools such as as Gimp or Photoshop is a plus. Note: A UI/UX designer is expected to deliver finished resources for the developer to incorporate into the app. However, quite often a front-end web developer needs to make some small adjustments. • Proficient understanding of cross-browser compatibility issues and ways to work around them. • Proficient understanding of code versioning tools, such as (Git / Mercurial / SVN) • Good understanding of SEO principles and ensuring that application will adhere to them.
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