CloudSufi - Senior/Lead AI Engineer || Noida(Hybrid)

Role & Responsibilities

• work with peers in Product, QA, and other Engineering departments;
• coach and mentor team members;
• cautiously drive adoption of new technologies and processes;
• preserve our engineering values of quality, scalability, and maintainability;
• “see around corners” — identify blind spots and prioritize work across teams;
• work with international teams to ensure successful product development and delivery; and
• own the overall architecture and systems engineering for your products.

Ideal Candidate

• exceptional communication and organizational skills;
• experience recruiting for and building software engineering teams;
• the ability to inspire and motivate team members;
• a strong technical background in software engineering and architecture, and experience with modern programming languages and frameworks;
• 6+ years of software development experience; and
• 4+ years of experience managing software teams (as a Team Lead or a Manager) or similar experience as an individual contributor.

Strong Engineering Manager / Lead Profiles

Mandatory (Experience 1) - Must have 8+ years of overall Software Engineering/Development experience

Mandatory (Experience 2) - Must have 3+ years of experience as Engineering Manager / Team Lead role, with ownership of technical direction, delivery, and people management

Mandatory (Experience 3) - Must have hands-on Backend development experience using Python or Java, with frameworks such as FastAPI / Django / Spring / Express (Node.js)

Mandatory (Experience 4) - Must have Frontend development exposure using ReactJS, JavaScript, HTML, CSS

Mandatory (Experience 5) - Must have experience designing and building APIs, services, and integrations, including system design, PR reviews, and architectural decision-making.

Mandatory (Experience 6) - Must have experience leading engineers end-to-end – mentoring, code reviews, execution planning, and improving team productivity/quality

Mandatory (Company) - Must be from Product Companies / Startups (early to growth stage), B2B SaaS + Fintech industry is highly preferred

Mandatory (Note) - This role will be 80% team management and 20% IC (hands on coding required)

A Chat Support Agent plays a crucial role in delivering real-time assistance and exceptional customer service through online chat platforms. The primary responsibility is to address customer inquiries, troubleshoot issues, and provide product or service information efficiently and professionally. This role requires strong communication skills, the ability to multitask, and a customer-focused mindset. Chat Support Agents must also be adept at using various software tools to manage support tickets, track interactions, and ensure prompt resolution of customer concerns, all while maintaining a positive and helpful demeanor.

Requirements

- High school diploma or equivalent; college degree preferred.

- Proven experience in a customer service role, preferably in a chat support environment.

- Excellent written communication skills, with a focus on grammar and spelling.

- Strong problem-solving abilities and attention to detail.

- Ability to multitask and manage multiple chat conversations simultaneously.

- Proficiency in using customer support software and ticketing systems.

- Basic understanding of technical troubleshooting for common issues.

- Strong interpersonal skills and ability to work effectively in a team environment.

- Flexibility to work various shifts, including nights, weekends, and holidays.

- Ability to remain calm and professional under pressure.

- Strong organizational skills and ability to prioritize tasks.

- Familiarity with company products and services, or the ability to quickly learn and adapt.

- Empathy and patience when dealing with customer inquiries and complaints.

- High level of reliability and punctuality.

- Ability to follow company policies and procedures.

- Prior experience in e-commerce or a related industry is a plus.

- Willingness to participate in ongoing training and development initiatives.

Responsabilities

- Respond to customer inquiries via chat promptly and professionally.

- Troubleshoot technical issues and provide appropriate solutions.

- Escalate complex or unresolved issues to a higher level of support.

- Guide customers through website navigation and troubleshooting steps.

- Maintain customer interaction logs and update relevant information in the system.

- Communicate product information and updates to customers.

- Assist in processing orders, cancellations, and refunds as needed.

- Collaborate with team members to improve customer support processes.

- Follow up with customers to ensure their issues have been resolved.

- Stay up to date with company products and services.

- Monitor and manage multiple chat conversations simultaneously.

- Analyze customer feedback and report recurring issues to management.

- Provide product recommendations based on customer needs and preferences.

- Adhere to company policies and procedures in resolving customer complaints.

- Participate in regular training sessions to enhance product knowledge and customer service skills.

- Identify opportunities for improving customer experience and share insights with the team.

1. Develop and implement a comprehensive sales strategy aligned with business objectives to drive growth and meet revenue targets.
2. Lead and manage a team of sales professionals, providing guidance, coaching, and support to maximise their performance and productivity.
3. Set sales targets, monitor progress, and provide regular performance evaluations to the sales team.
4. Identify and pursue new business opportunities, target markets, and potential clients.
5. Build and maintain strong relationships with key clients, understanding their needs and providing appropriate solutions.
6. Collaborate with cross-functional teams, including marketing, product development, and operations, to align sales strategies with overall business objectives.
7. Conduct thorough market research and competitive analysis to identify trends and refine sales approaches.
8. Prepare and deliver compelling sales presentations, proposals, and negotiations to close deals.
9. Analyze sales metrics and customer feedback to continuously improve processes and performance.
10. Stay updated on the latest trends and technologies in the IT industry to effectively promote and sell our offerings.
11. Proven record of exceeding USD50K sales per month.
12. Mandatory Skills10+ years of proven experience in leading sales for IT services, including client acquisition and revenue growth.
13. Strong understanding of the IT services lifecycle and client engagement models.
14. Proven track record of meeting or exceeding sales targets specifically within the IT services domain.
15. Strong leadership and team management skills, with the ability to motivate and inspire the sales team.
16. Familiarity with service delivery models, SLAs, and contract structures for IT services.
17. Ability to understand client pain points and craft custom service-based solutions.
18. Strong analytical, strategic thinking, and decision-making abilities.
19. Ability to analyse sales data and market trends to make informed decisions.
20. Proficiency in using CRM software and sales tools.
21. Willingness to travel as required.
22. Excellent communication, negotiation, and presentation skills.
23. Ability to bring in own creativity to break the traditional pattern of sales

Job Summary

We are looking for a highly motivated and innovative Business Development Associate to join our team. The ideal candidate will identify new business opportunities, conduct market research, build and maintain client relationships, and collaborate with internal teams. You'll play a key role in bridging the gap between clients and the organization, driving growth, and ensuring our offerings align with client needs.

Must have skills

• Seeking freshers to those with up to 2 years of experience.
• Excellent customer service and sales skills.
• Strong verbal and written communicator. 
• Excellent presentation skills. 
• Proficiency in Microsoft Office.

Roles and Responsibilities

• Identify and target potential customers to generate new sales opportunities.
• Initiate contact with prospective clients through calls, emails, and social media to establish connections and schedule meetings.
• Cultivate and maintain strong relationships with both new and existing customers.
• Understand customer needs and provide customized solutions that align with their purchasing goals.
• Create and present engaging presentations and proposals to potential customers.
• Negotiate terms and close sales to achieve or surpass sales targets, focusing on stock placement subscriptions.
• Conduct market research to stay informed about industry trends, competitors, and potential growth areas in B2C sales.
• Analyze sales data and market trends to identify new opportunities for expanding the business.
• Collaborate with marketing and product development teams to ensure business development efforts align with overall company strategy.
• Gather feedback and insights from customers to help refine product offerings and marketing strategies.
• Monitor and report on key performance indicators (KPIs) related to business development and sales activities.
• Prepare regular reports for management to review progress and outcomes.

Job Description:  

Responsibilities: 

• Define standards and quality metrics  
• Putting testing strategies and practices in place 
• Leading the team of test engineers, training them on functional and non-functional needs 
• Reporting of status, defining risks contingencies, plans and escalations 
• Ensure that several testing and validation processes are improved continuously. 
• Ensure several quality improvement tools like code coverage, memory leaks are part of the development cycle. 

Requirements and skills:  

• Experience with Linux environments  
• Experience with Cypress
• Strong programming skills in Python 
• Experience in using Selenium Webdriver for test automation 
• Able to follow the agile process for the whole life cycle of testing. 
• Expert-level knowledge of Jira bug tracking and planning tool 

Your Qualifications:

 7 to 12 years of experience with majority as Java engineer

 Strong hands on experience on building application using technologies Java, Spring, Hibernate, Maven/Gradle.

 Experience in building Micro Services using Spring Boot / Go.

 Strong knowledge and experience with SQL queries and databases like Postgre SQL/Oracle.

 Strong knowledge and experience on Platform components such as Docker, Kubernetes and Service Mesh (Istio).

 Good knowledge of scripting languages (preferably Python and Bash)

 Familiarity with CI/CD environment (Jenkins).

 Experience on Observability stack such as ELK Stack, Prometheus & Grafana would be added advantage.

 Should have experience on Active MQ based async queuing system design and deployment.

 Strong experience of system design and implementation of end-to-end integrated systems.

 Familiarity with Hazelcast and Zk Solution would be a plus.

 Strong skills to write technical design documentation.

 Experience of leading a team as tech lead.

 Ability to work effectively in a team environment as well as independently.

 Good communication skills with tech/non-tech people.

What You'll Do:

 Assigned to software development projects and/or system enhancements as tech lead.

 Be engaged in a whole process of development project (requirements analysis, design, implementation, testing/verification, deployment, operation/maintenance).

 Work closely with project manager and other engineers. Some of them are in different locations such as Japan and Singapore.

 Always improve the design quality, code quality, testing quality and system quality spontaneously. In addition, create such a culture in our team.

 Understand business needs and user behavior and develop solutions to those needs.

 Develop and maintain a deep understanding of our systems and propose system improvements.

 Guide and support less-experienced members as mentor and role model to improve the team productivity and achieve team’s goals together.

Better to Have:

 Familiarity with Telecom Service Provider’s Billing Ecosystem/BSS Systems.

 Familiarity with and experience on Cloud Native Technologies.

 Familiarity with Agile Software development process.

 Familiarity with and experience on Linux/Unix environment

 Work experience with a remote team

 Familiarity with Atlassian tools (JIRA, Confluence, HipChat)

 Familiarity with source control system (Gitlab, SVN, etc.)

OUR COMMITMENT TO YOU:

You'll benefit from our network of global communities and collaborative culture that will help you build technical and functional skills and capabilities. And because we serve more than 28 countries industries globally, you'll have the opportunity to develop valuable industry-specific expertise.

The scale of our capabilities and client engagements and the unique way we innovate, operate and deliver value will give you the opportunity to deepen your existing skills even as you help create the latest technology trends. You'll have access to leading-edge technology.

KaiOS is a mobile operating system for smart feature phones that stormed the scene to become the 3rd largest mobile OS globally (2nd in India ahead of iOS). We are on 100M+ devices in 100+ countries. We recently closed a Series B round with Cathay Innovation, Google and TCL.

What we are looking for:

• BE/B-Tech in Computer Science or related discipline
• 3+ years of overall commercial DevOps / infrastructure experience, cross-functional delivery-focused agile environment; previous experience as a software engineer and ability to see into and reason about the internals of an application a major plus
• Extensive experience designing, delivering and operating highly scalable resilient mission-critical backend services serving millions of users; experience operating and evolving multi-regional services a major plus
• Strong engineering skills; proficiency in programming languages
• Experience in Infrastructure-as-code tools, for example Terraform, CloudFormation
• Proven ability to execute on a technical and product roadmap
• Extensive experience with iterative development and delivery
• Extensive experience with observability for operating robust distributed systems – instrumentation, log shipping, alerting, etc.
• Extensive experience with test and deployment automation, CI / CD
• Extensive experience with infrastructure-as-code and tooling, such as Terraform
• Extensive experience with AWS, including services such as ECS, Lambda, DynamoDB, Kinesis, EMR, Redshift, Elasticsearch, RDS, CloudWatch, CloudFront, IAM, etc.
• Strong knowledge of backend and web technology; infrastructure experience with at-scale modern data technology a major plus
• Deep expertise in server-side security concerns and best practices
• Fluency with at least one programming language. We mainly use Golang, Python and JavaScript so far
• Outstanding analytical thinking, problem solving skills and attention to detail
• Excellent verbal and written communication skills

Requirements

Designation: DevOps Engineer

Location: Bangalore OR Hongkong

Experience: 4 to 7 Years

Notice period: 30 days or Less